THE INSTITUTE OF ELECTRICAL AND ELECTRONICS ENGINEERS, INC. (IEEE) REQUEST FOR PROPOSAL (RFP) IEEE Circuits and Systems Society Operations Management Released on July 8, 2013 Closes on August 29, 2013 Mario DiBernardo IEEE CAS VP Financial Activities PROPOSALS MUST BE SUBMITTED VIA EMAIL TO BOTH: Mario DiBernardo m.dibernardo@bristol.ac.uk and Heidi Zazza (Executive Director IEEE CAS) h.zazza@ieee.org [CASS Operations Management] TABLE OF CONTENTS TABLE OF CONTENTS ................................................................................................................................................... ii 1. INTRODUCTION ..................................................................................................................................................... 1 2. BACKGROUND INFORMATION ............................................................................................................................ 2 Mission Statement .................................................................................................................................................... 2 Vision Statement ...................................................................................................................................................... 2 3. GENERAL CONDITIONS ........................................................................................................................................ 2 Service Agreement ................................................................................................................................................... 2 Value Period of Offer ................................................................................................................................................ 2 Right of Rejection ..................................................................................................................................................... 3 Non-Discrimination ................................................................................................................................................... 3 Confidentiality/Non-Disclosure ................................................................................................................................ 3 Non-Disclosure Agreement (NDA) ........................................................................................................................... 3 Relationship of Parties ............................................................................................................................................. 3 IEEE Visual Identity/Web Presence Style Guidelines ............................................................................................... 3 Best and Final Offer .................................................................................................................................................. 3 Cost of Proposals ...................................................................................................................................................... 3 4. PROPOSAL INSTRUCTIONS AND TIME FRAMES ................................................................................................4 Intention to Bid .........................................................................................................................................................4 Proposal Delivery ......................................................................................................................................................4 RFP Questions ...........................................................................................................................................................4 Schedule of Events ...................................................................................................................................................4 5. SUPPLIER RESPONSIBILITIES & DESCRIPTION OF PROJECT .............................................................................4 Scope of Work ..........................................................................................................................................................4 Outcome and Performance Standards .................................................................................................................... 7 6. SUPPLIER TECHNICAL BACKGROUND DATA ..................................................................................................... 8 7. IMPLEMENTATION RESPONSIBILITY ................................................................................................................. 8 8. SUPPLIER REFERENCES & FINANCIAL INFORMATION ..................................................................................... 8 9. TERM OF AGREEMENT ........................................................................................................................................ 9 10. CONTRACTOR GUIDELINES ............................................................................................................................... 9 11. ALTERNATIVE SERVICES .................................................................................................................................... 9 12. BILLING ............................................................................................................................................................... 9 IEEE Request for Proposal (RFP) – Proprietary & Confidential [Template - Version 3/2013] Page ii [CASS Operations Management] 1. INTRODUCTION We invite suppliers to submit proposals as an independent contractor of the IEEE Circuits and Systems Society to perform services and provide the necessary labor for providing such services in accordance with the requirements, terms, and conditions of this Request for Proposal (RFP). The RFP, together with all accompanying documentation, is proprietary to the IEEE. This RFP sets forth the requirements for all services and solicits a detailed response from suppliers to include pricing and service descriptions in a specified format. Any proposal you elect to submit in response to the RFP must be directed to those addressed on the cover page. Your proposal must be submitted no later than the “Closes on Date” stated on the cover page. Any proposal received after that date will be rejected. Your proposal should include all pricing information, as well as proposed start and completion dates. All proposals must show the bidder’s complete legal name and business and mailing addresses and be signed by a person authorized to bind your firm. If requested, your firm shall furnish evidence satisfactory to the IEEE that the person signing your proposal is duly authorized to do so. Bidders shall, under no circumstances, cooperate or exchange any information whatsoever in the preparation and submittal of their respective proposals. Bidders shall have no right to any information provided by another bidder and must not solicit any such information from any source or disclose any aspect of their proposal to any other bidders. Please note that the enclosed Certification of Competitive Bidding Practices must be signed by the appropriate representative of your firm and returned, together with your proposal. Your proposal should reflect that all services shall be provided in strict accordance with the accompanying contractual terms and conditions contained in the attached documents. Exceptions to commercial terms and conditions are strongly discouraged and will detract from your proposal. This RFP creates no obligation whatsoever on our part, and we may amend, recall, or revise the RFP at any time. All proposals submitted in response to this request for proposal shall become the property of the IEEE. We are also free to accept or reject, in whole or in part, any and all bids in the exercise of our sole judgment and discretion. By submitting a proposal in response to this RFP, the bidder is making a firm offer to the IEEE, and the IEEE has one-hundred and twenty (120) days from the date of receipt of the bid to accept this offer. However, neither the RFP nor bidder’s proposal obligates the IEEE in any way. Any and all costs or expenses incurred in the preparation of its proposal shall be borne by the bidder. Any contractual or other commitment by the IEEE is contingent upon the execution of a formal written contract or the issuance of a purchase order by the IEEE. Under no circumstances shall the IEEE be billed, charged, or make payment for any goods or services whatsoever unless and until either: 1) a formal written contract is signed by an authorized individual of the IEEE, or 2) the IEEE issues a purchase order to the successful bidder. All bidders are expected to disclose any conflict of interest or appearance of impropriety which might be created in the event the bidder’s firm was selected as the successful bidder. For example, it is assumed that no IEEE employees are employed by the bidder or have any financial interest in the bidder’s operations. In addition, please disclose the identities of any bidder’s shareholders, if any, who own more than ten (10%) percent of bidder’s stock. If you decline to submit a proposal, a courtesy letter indicating the basis of your decision is requested. Your decision not to submit a proposal will not affect your standing as it regards possible future solicitations. IEEE Request for Proposal (RFP) – Proprietary & Confidential [Version 6/2013] Page 1 [CASS Operations Management] 2. BACKGROUND INFORMATION IEEE, the world’s largest technical professional association, is dedicated to advancing technology for the benefit of humanity. Through its highly cited publications, conferences, technology standards, and activities, IEEE serves as the trusted voice for engineering and other technical professions around the globe. With a membership of more than 395,000 engineers and technical professionals across 160 countries, IEEE publishes 30 percent of the world’s literature in the electrical and electronics engineering and computer science fields, and has developed nearly 900 active industry standards. The organization annually sponsors more than 1,000 conferences worldwide. Learn more at http://www.ieee.org. Mission Statement IEEE's core purpose is to foster technological innovation and excellence for the benefit of humanity. Vision Statement IEEE will be essential to the global technical community and to technical professionals everywhere, and be universally recognized for the contributions of technology and of technical professionals in improving global conditions. This position will report specifically to the IEEE Circuits and Systems Society; a technical society within the IEEE. The mission and vision of the Circuits and Systems Society (for further details see www.ieee-cas.org): CAS Mission: To foster CASS members across disciplines to address humanity’s grand challenges by conceiving and pioneering solutions to fundamental and applied problems in circuits and systems. CAS Vision The IEEE Circuits and Systems Society (CASS) believe that the Grand Engineering Challenges of the 21st century can only be addressed in an inter-disciplinary and cross-disciplinary manner. The Society's unique and profound expertise in Circuits, Systems, Signals, Modeling, Analysis, and Design can have a decisive impact on important issues such as Sustainable Energy, Bio-Health, Green Information Technology, Nano-Technology, and Scalable Information Technology Systems 3. GENERAL CONDITIONS This RFP is not an offer to contract. Acceptance of a proposal neither commits IEEE to award a contract to any supplier, even if all of the requirements stated in this RFP are met, nor does it limit our right to negotiate in our best interest. IEEE reserves the right to contract with a supplier for reasons other than lowest price. Failure to answer any questions in this RFP may subject the proposal to disqualification. Failure to meet a qualification or requirement will not necessarily subject a proposal to disqualification. Service Agreement The chosen supplier will be required to enter into a formal written agreement with the IEEE for this service. See the IEEE Service Agreement template attached hereto. If this template is modified, a red-lined copy will require final approval by the IEEE Strategic Sourcing. It is recommended that the IEEE Service Agreement template is used as a guide when the supplier’s agreement is used as it will require final approval from the IEEE Procurement Department. Value Period of Offer The pricing, terms, and conditions stated in your response must remain valid for 120 days from the date of delivery of the proposal to the IEEE. IEEE Request for Proposal (RFP) – Proprietary & Confidential [Version 6/2013] Page 2 [CASS Operations Management] Right of Rejection The IEEE reserves the right to accept or reject any or all responses to this RFP and to enter into discussions and/or negotiations with one or more qualified suppliers at the same time, if such action is in the best interest of IEEE. Non-Discrimination IEEE prohibits discrimination, harassment or bullying against any person because of age, ancestry, color, disability or handicap, national origin, race, religion, gender, sexual or affectional orientation, gender identity, appearance, matriculation, political affiliation, marital status, veteran status or any other characteristic protected by law. IEEE expects that its suppliers shall maintain an environment free of discrimination, including harassment, bullying, or retaliation when and where ever those individuals are conducting IEEE business or participating in IEEE events or activities. Confidentiality/Non-Disclosure The information contained in this RFP (or accumulated through other written or verbal communication) will be held in strict confidence and will not be disclosed to any party, other than IEEE, without the written consent of said supplier. Non-Disclosure Agreement (NDA) As a condition of receiving this RFP, prospective respondents must sign and submit a formal, legal nondisclosure agreement (attached for action). It should be made clear that this is a request for proposal and not work for hire. Respondents will not be compensated for their submissions, etc. Relationship of Parties Supplier shall be acting as an independent contractor and not as an employee or agent of IEEE. Supplier and its employees shall have no claims or rights to receive or participate in any employee benefit plans or arrangements of IEEE. Supplier shall maintain offices separate from those of IEEE and bear all expenses and obligations incurred in connection with the services Supplier provides, including, but not limited to, expenses for mail, travel, entertainment and telephone. IEEE Visual Identity/Web Presence Style Guidelines All IEEE-branded, end-user facing, materials (including, but not limited to, Web sites, print collateral, and promotional items such as pens and shirts) for IEEE publications, products, services, conferences, and the like must adhere to the guidelines established in the IEEE Visual Identity Guidelines. These guidelines are available for review and download at http://www.ieee.org/go/visual_guidelines. Additionally, all IEEE Web properties must comply with the IEEE Web Style Guide which is online at http://www.ieee.org/go/web_guidelines. These guidelines have been created to present a unified visual presentation of the IEEE brand. Questions about these documents, their application, or about whether your project must follow these guidelines should be directed to corporate-communications@ieee.org. Web-related questions should be directed to ieee-webteam@ieee.org. Best and Final Offer The IEEE reserves the right to request a best and final offer. We expect all suppliers to submit their best offer when submitting their proposal. The opportunity for further negotiation may not be available. Cost of Proposals All expenses incurred in the preparation of the proposal in response to this RFP are the supplier’s sole responsibility. IEEE Request for Proposal (RFP) – Proprietary & Confidential [Version 6/2013] Page 3 [CASS Operations Management] 4. PROPOSAL INSTRUCTIONS AND TIME FRAMES Intention to Bid Suppliers must notify IEEE of their intention to bid or not to bid by 30th July 2013. Please provide the name, address, telephone and email for the supplier contact. This primary contact is the person who should receive answers to questions and RFP revisions and updates. Any supplier who elects not to bid must destroy this RFP. Proposal Delivery Proposals must be received by close of business on 3oth August 2013. Please send proposal via email to IEEE Circuits and Systems Society VP Financial Activities, Mario Di Bernardo at m.dibernardo@bristol.ac.uk and Heidi Zazza at h.zazza@ieee.org. If any hardcopy supporting materials are requested, please mail four copies to: IEEE Circuits and Systems Society Executive Office 445 Hoes Lane Piscataway, NJ 08854 RFP Questions Questions regarding this RFP are encouraged and should be submitted via email to Mario Di Bernardo at m.dibernardo@bristol.ac.uk or alternatively to Heidi Zazza at h.zazza@ieee.org. Answers to questions from any supplier may be provided to any or all suppliers. Schedule of Events 8th July 2013 RFP distributed to suppliers 29th July 2013 Supplier intention to bid or not bid 30th August 2013 RFP due to IEEE CASS 9th -13th September 2013 Supplier interviews (if necessary) 30th September 2013 Supplier contract awards 5. SUPPLIER RESPONSIBILITIES & DESCRIPTION OF PROJECT Scope of Work The supplier will provide to the IEEE Circuits and Systems Society the following list of services. Services are to be performed at the Supplier's site and wherever the Society Board of Governors and Executive Committee meetings are held. Specifically the Supplier will: provide overall management of Society affairs in alignment with current IEEE policies and procedures provide administrative and executive support to Society Officers, the Executive Committee (ExCom), the Society Board of Governors (BoG) and other Circuits and Systems Society Committees and IEEE Departments as needed and appropriate be responsible for the Society records, Society Committee rosters, all ExCom and BoG meeting minutes and coordination of volunteer efforts maintain an office for the Society to support its activities and provide liaison between the Society and staff personnel at IEEE Headquarters as required. (Note that the Supplier will not be able to deal directly with IEEE in certain matters except via the Society volunteers.) support the election process of Society officers and ExCom and BoG members on annual or biennial basis and as needed on an emergency basis. support the Society President and Vice presidents, who will serve as primary points of contact for the society. The Society President and Vice Presidents will set the direction of the work programs for the Supplier. serve as the primary Society contact for member volunteers, and IEEE staff concerning overall Society business operations coordinating meeting and travel arrangements (e.g. ExCom and BoG meetings) IEEE Request for Proposal (RFP) – Proprietary & Confidential [Version 6/2013] Page 4 [CASS Operations Management] The supplier will be responsible for the operational management and administrative functions of the Society. Included among the areas of responsibility are the following: Broad Support maintaining and observing the Society calendar of operations coordinating and preparing pre-meeting materials distributing announcements providing on-site meeting support assisting Society officers with reports, and action items tracking and following up on action items following up on approved motions that require interaction with IEEE and Technical Activities Board (TAB) drafting and managing correspondence for the President and ExCom Officers acting as liaison to other technically-related societies assisting in TAB Society and Periodical Reviews serving as an advisor and counselor to Society officers and members providing supporting data analysis for the long range strategic planning activities developed by the society collecting, compiling and maintaining CASS records and archives assisting Society officers with mail, reports, and action items providing administrative support for the Fellow nomination and evaluation process providing or obtaining information as needed by officers and board generating and maintaining Society rosters, mailing lists, e-mail lists, alias lists. At a minimum, this would include: the ExCom; Board of Governors. managing ad hoc projects, as needed. Regional Activities/Membership updating annually and maintaining list of chapter chairs and current contact information for all chapter chairs tracking chapter activities and new applications tracking and keeping archival record of all financial transfers made to Chapters maintaining and updating a directory of members in all regions developing and overseeing production and distribution of membership communications being responsible for keeping the society informed of all IEEE activities that may impact it, and for making sure the society takes full advantage of all services offered by the IEEE providing support for other membership development activities as directed by the VP Regional Activities and Membership and the ExCom. Member Services distributing welcome letters to all new Society members providing member and senior member upgrade packets responding to enquiries and complaints assisting in creating membership stats assisting in design of surveys assisting with new members recruiting: e.g. preparing and distributing recruiting materials assisting members to use the correct procedures for new initiatives Conferences assisting with conference sponsorship administration maintaining conference compliance by: obtaining required forms, budgets and approvals, contracts, MOUs, closings, financial accounting, tax responsibilities, and keeping current of conference policies. managing conference closings, including loan repayment and surplus deposits. issuing loan repayments IEEE Request for Proposal (RFP) – Proprietary & Confidential [Version 6/2013] Page 5 [CASS Operations Management] liaising to TA Conference Management Services ensuring proactive Conference sponsorship follow-up keeping and managing historical records (e-mail repository, historical data, active conference handling systems) assisting with publicizing conferences Publications assisting with publication procedures tracking complaints and plagiarism procedures managing problem resolutions with editor issues and production management ensuring compliance with all IEEE requirements and providing the necessary corporate interface reviewing and providing updates to information contained on the inside covers of all publications offered by the society Financial Activities coordinating with IEEE staff to execute purchase of and payment for goods and services requested by the Society and approved by the VP Financial activities and/or President facilitating the handling of reimbursement forms and expenditure requests as approved by the Society VP Financial Activities and/or President and the relevant Committee Chair reviewing reimbursement and expense forms for accuracy and filing them electronically for historical accounting purposes assisting in Society Five-Year Review process as requested by the President assisting the Distinguished Lecturers (DL) program by keeping records of lecturer travel support and providing for reimbursement on a timely basis as requested by the DL Chair. ensuring proper payment of all society invoices, reimbursements and receipt of all society revenue. Monitor and assure proper transactions annually (i.e. tax filing, check processing, wire transfers, etc) contracting vendors and consultants to support Society efforts: ensure IEEE compliance of contracts, MOUs and other financial obligations of the society preparing and managing Society and Operations Office budgets and forecasts (authorization sheets, parameter schedules, proofing of IEEE marketing material, etc) reviewing Society monthly actuals and track trends archiving records of all financial transactions providing regular updates on budget spending monitoring monthly performance as compared to budget assisting with administration of Outreach and other initiatives (collection of proposals and reports, tracking of funding and outcome of the initiatives) assisting in special studies or Society implications of financial decisions Technical Activities mantaining Technical Committees (TCs) lists and officer roster assisting with communications to/from TCs and appropriate officers assisting with periodic reviews of TCs and follow up actions providing input to the web manager on Technical Activities (TA) as instructed by VP TA mantaining the Industry Task Group member roster and contact information assisting with communication with the Industry Task Group Web Services updating and maintaining mailing lists and relevant webpages using the content management platform (WordPress) set up by Web manager providing input for the Society Web page: generate website content with regard to all society activities managing posts on various social networks (including LinkedIn, Facebook and Twitter) IEEE Request for Proposal (RFP) – Proprietary & Confidential [Version 6/2013] Page 6 [CASS Operations Management] managing the secure web site voting center mantaining current e-news and calendar of activities providing feedback and oversight to web designer updating boards and committee webpages as needed managing web hosting contacts assisting volunteers in liaising with IEEE to troubleshoot coordination with IEEE databases Corporate/Business Interface • Interfacing with legal counsel on Society’s behalf, as needed • Representing Society in Sister Agreement efforts with other cooperating Societies. • Serve as liaison to all IEEE departments. • Negotiate and form partnerships with other professional associations • Maintain a positive working relationship with staff and leaders of sister organizations • Interfacing with and negotiating with, as needed, other professional associations • Helping volunteers to contact the relevant IEEE staff when needed • Contracting vendors and consultants to support Society efforts • Manage & Track contracts, MOUs and related documents Awards & Grants Programs/Processing Administer all Society Awards processes according to TAB ARC Manual including: monitoring activities of volunteer committees related to awards and grants ensuring proper approval and administration process for all new awards initiated by the Society creating and processing any necessary a/p paperwork working with external vendor to ensure production and delivery of any plaques, medallions, etc working with Society Services group to distribute any annual pins and other related items coordinating and liaising with IEEE Awards Board staff as needed • coordinating the preparation and distribution of awards/grant certificates and plaques and issuance of checks where applicable for Society awards Outcome and Performance Standards It is expected that during the duration of the contract the Supplier will provide all services listed above together with all of those outlined in the constitution and bylaws of the society but limited by the rules, policies and regulations of IEEE. All services must be provided by the deadlines decided by the Circuits and Systems Society Executive Committee and Society volunteers. An initial review of the activities of the Supplier will be performed after 3 months from the start of the contract by the Circuits and Systems Society Executive Committee during a meeting with the Supplier where activities carried out and services provided will be reviewed. If necessary, a list of corrective actions will be defined for the Supplier to take. Further reviews of the services provided by the Supplier will take place every 3 months after the initial meeting until the end of the contract. A final review of all activities will be carried out at the end of the contract when possible renewal of the contract will be considered for a further 12 months. At all review meetings, the Supplier will be expected to provide a detailed report of all activities carried out and services provided. Evaluation Criteria This section details the criteria and the weighting that will be used when evaluating proposals. However, IEEE reserves the right to modify this weighting at any time. Criterion Pricing Management capability/Technical capability — particular weight is given to previous operations IEEE Request for Proposal (RFP) – Proprietary & Confidential [Version 6/2013] Weight 25% 45% Page 7 [CASS Operations Management] management experience (particularly with IEEE societies or councils) and demonstrated proficiency with the operations management items herein, including bidder client references addressing proven experience developing similar solutions Bidder customer support, responsiveness and follow-up, including bidder client references addressing responsiveness and customer support Financial stability of bidder and any significant subcontractors Completeness of response to RFP and results of any requested presentations/interviews 10% 10% 10% Deliverables Delivery requirements are as needed by the scope described above. 6. SUPPLIER BACKGROUND DATA Please provide the items listed below: Disaster recovery and business continuity plan Mission-critical infrastructure (i.e., physical security, facility environmental control, connectivity, power, back-ups) Security to include but not limited to encryptions used, policies, server management, firewall and intrusion protection, client data maintenance protection and maintenance, data confidentiality, application testing Internal audits frequency (i.e., full audit, planned and unplanned) 7. IMPLEMENTATION RESPONSIBILITY The supplier shall be responsible for providing maintenance to the supplier’s equipment and systems required for the project. Supplier shall form and assign a project team that is responsible for overall implementation of the service program and supply inventory. 8. SUPPLIER REFERENCES & FINANCIAL INFORMATION Supplier will provide IEEE with: 1. Name and address of firm and location in which the firm is incorporated. 2. Evidence of insurance. 3. Summary of the core product and service line. 4. Contact information for the principal individual(s) to be contacted regarding the information in this RFP. 5. Information about the history of the firm, including years in business, structure (corporate, partnership, sole proprietorship, etc.), and location of the corporate headquarters. 6. Approximate number of employees. 7. Number of current clients the company has. 8. Evidence of the company’s financial stability and projected longevity. Provide D&B Rating, if available. 9. If a public company, the ticker symbol and a copy of company’s latest Annual Report. 10. Answer to questions 2 & 8 for any subcontractors / partners expected to have over five percent (5%) of the value of the contract. 11. Has your company participated in any mergers / acquisitions in the past two years? How did it affect your ability to deliver the technology being solicited? 12. If possible, discuss any planned change in business direction, mergers, or acquisitions. 13. References: 13.1. Provide three-to-five references and contact information for current clients who most closely resemble the goals and objectives defined in this RFP. Include the company names, addresses, phone numbers and contact persons email addresses. 13.2. Provide three-to-five references and contact information for clients who no longer use your products/services. 14. Describe what differentiates the company from its competitors. IEEE Request for Proposal (RFP) – Proprietary & Confidential [Version 6/2013] Page 8 [CASS Operations Management] 15. List any awards or industry recognition your company has received, especially as related to the services being solicited. 16. List the labor rates by job category — Operations manager, administrator etc and also provide cost of services required as a package price for the entire duration of the contract (note that CASS will reimburse all costs for trips by the supplier staff to attend CASS meetings where their presence is required) 17. Examples of work: 17.1. A document containing descriptions of comparable projects. 17.2.Examples of documentation such as process procedures, or technical specifications. 9. TERM OF AGREEMENT The term of this agreement will be as follows. Start date is upon execution of this contract and end date is December 31, 2014. Possible renewal of this contract for at least another year will be considered before the end of the term. 10. CONTRACTOR GUIDELINES The supplier shall comply and provide written agreement to all terms of the IEEE Contractor Guidelines and Code of Conduct attached hereto. 11. ALTERNATIVE SERVICES Supplier can propose any additional or alternative services they may offer that would provide a means to support current requirements in a cost effective, highly available, and managed fashion. 12. BILLING Supplier to provide a detailed billing format that clearly identifies the amount for each phase of service. The IEEE preferred method of billing and payment is electronic. IEEE Request for Proposal (RFP) – Proprietary & Confidential [Version 6/2013] Page 9