Pharmisense Pharmisense 118 Adelaide Street Blackpool, FY1 4LN Telephone: 01253 626317 01253 751906 Fax: Website www.pharmisense.co.uk When the surgery is closed call 0845 4647 Welcome to Pharmisense Online The Pharmisense staff have been celebrating their first anniversary and Dr Lynch from Adelaide Street Family Practice came along to oversee the cutting of the cake. The in-surgery pharmacy has proved to be a real hit with patients - not just from Adelaide Street - but from Harris Medical Centre and other surgeries around Blackpool too. If you would like to give us your thoughts on the service that Pharmisense provides, please click here (www.nhs.uk/Services/pharmacies/LeaveReview/DefaultView.aspx?id=34575) Here's to many more years of success! Introduction to Pharmisense Here at Pharmisense, we have our professional and dedicated team, whose primary focus is to help, you the patient, get the most out of the pharmacy. We continually strive for excellence in the services we deliver and we aim to help every patient with all their medication needs. As we are located within a GP surgery, we are able to maintain close links with the doctors and reception staff here, to provide a continuity of care that few pharmacies can offer Opening Hours We are open during the following hours Monday 08:00 - 18:30 Tuesday 08:00 - 20:00 Wednesday 08:00 - 18:30 Thursday 08:00 - 20:00 Friday 08:00 - 18:30 Saturday closed Sunday closed Please note that we will be closed for lunch from 1:30pm - 2pm each weekday When We Are Closed When this pharmacy is closed, health advice and information, including details of other local health services is available around the clock from NHS direct. You can use 1. NHS Direct inline at www.nhsdirect.nhs.uk (www.nhsdirect.nhs.uk) 2. NHS Direct Interactive on digital satellite TV 3. The new NHS 111 service can be contacted by dialling 111 from any landline or mobile Collection and Delivery Service At Pharmisense we know that it is not always easy to get to the doctors and the pharmacy to process and collect your repeat prescriptions. For this reason we can collect your prescription from the doctors, prepare it in our pharmacy and deliver it to your door at a convenient time. This is a completely FREE service, and really easy to set up. All you need to do is call in to see us or give us a call. Medicine Reminder Service Have you ever forgotten to take your medication on time? If we’re honest, I think we all have. At pharmisense, we can offer a service that we are really excited about. We can send a reminder to your phone via text message that tells you when your medication is due to be taken. By using this FREE service, you’ll never miss an important dose again. Feel free to ask for more details Our Services Services we offer NHS Prescriptions Private Prescriptions Minor Ailments Emergency Contraception Free Collection and Delivery Service Private Consultation Room Medication Reminder Service Large Print Labels Repeat Dispensing Medicine Use Review New Medicine Service Medication text reminder service And more..... Contact us for further information on any of our services Medicine Use Review Medicine Use Review and New Medicine Service Our medicine use review and new medicine services are free services that each patient is entitled to. It is designed to help you get the most out of your medicines. It gives you a chance to ask questions about your treatment that you don’t normally get a chance to ask. It aims to give you an understanding about the medicines you take each and every day. Our medicine use review service looks at all the medications that you take and is available to all our regular patients. The new medicine service is available to all patients presenting to us with a prescription for a medication that you have never taken before. If you feel that either of these services would be of benefit to you, or you require more information, please feel free to ask a member of staff. Medicine Reminders Medicine Reminder Service Have you ever forgotten to take your medication on time? If we’re honest, I think we all have. At pharmisense, we can offer a service that we are really excited about. We can send a reminder to your phone via text message that tells you when your medication is due to be taken. By using this FREE service, you’ll never miss an important dose again. Feel free to ask for more details Compliance Aids Compliance Aids Here at Pharmisense, we understand that it can be difficult for some people to manage their medication, especially if you have to take lots of different tablets or you can’t read the labels very clearly. If you have issues such as these, please feel free to tell us about them and let us help you as best we can. We offer helpful services such as weekly trays with the tablets arranged into the correct time for the correct day. We can also offer large print labels to help with reading if the normal printed labels are too small for you to see clearly. Please feel free to ask about these completely FREE services. About Pharmisense About Pharmisense Here at Pharmisense, we have our professional and dedicated team, whose primary focus is to help, you the patient, get the most out of the pharmacy. We continually strive for excellence in the services we deliver and we aim to help every patient with all their medication needs. As we are located within a GP surgery, we are able to maintain close links with the doctors and reception staff here, to provide a continuity of care that few pharmacies can offer Comments Comments, Suggestions, Complaints and Compliments Our aim is to provide the highest possible standard of service. We would like you to tell us what you think about the service we provide at this pharmacy. If you have anycomments, suggestions or complaints, please speak to a member of staff. We welcome all comments that can help us improve our service. We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Our staff will give you further information. Patient Advice Patient Advice and Liason Service (P.A.L.S ) You may also seek advice from the local Patient Advice and Liason Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services. You can contact them on 01253 655588/655589 Your Information Your Information Our computer allows us to keep records of all your prescriptions dispensed by us. This helps us check for possible problems, such as reactions between medicines and will help us deal with any queries you may have. We comply with the Data Protection Act and the NHS code of practice on confidentiality Staff Details