Fieldwork Coordinator
Grade:
2
Salary:
£14,671 - £17,161
Status:
Permanent
Hours:
37 hours per week
CLOSING DATE:
26 April 2013
INTERVIEWS HELD:
Wednesday 8 May 2013
job description
and person specification
Job Title:
Fieldwork Coordinator
Name:
Reports To:
Data Services Manager
Department/Location:
Strategy – Policy and Planning
Date:
2013
Job Purpose:
Manage the delivery of the required annual research and survey programme in line with
the overall programme agreed with the Data Services Manager.
Organisational Chart:
Data Services Manager
Fieldwork Coordinantor
Mystery Shoppers x 6
Fieldworkers x 27
Dimensions:
Context:
Implement the research and survey programme as agreed with the Data
Services Manager.
Staff:
Line management of the 6 x Mystery Shoppers and 27 x Market Research
Fieldworkers.
General Responsibilities:
 SYPTE’s aim is to provide the best Public Transport system possible. The
objective is the pursuit of excellence in meeting the needs of all potential
passengers.
 SYPTE is fully committed to the active promotion of equal opportunities in its
capacity as an employer. It is the individual responsibility of every member
of staff to seek to ensure the practical application of this policy.
 Under the Health and Safety at Work Act, all employees are required both to
take care of their own health and safety and that of other employees and to
co-operate with their employers in complying with their statutory duties.
 SYPTE and its Managers are fully committed to the training and development
of staff.
Responsibilities/Key Accountabilities:
1. Deliver an effective and efficient research and survey programme which
meets the business needs of SYPTE.
2. Manage field staff to ensure efficient use of resource for the delivery of the
annual survey programme.
3. Assist the Data Services Manager, as required, with the procurement of
external contractors to undertake agreed sections of the research
programme to ensure overall delivery.
4. Develop and continually review procedures within the remit of improving
working practices of Fieldworkers and Mystery Shoppers to ensure that
working practices are efficient and effective.
5. Organise the efficient movement and secure storage of completed interviews
and questionnaires to maintain data integrity and confidentiality.
6. Produce reports and assist the Data Services Manager, as required, in
making presentations to clients to communicate the key results of research
activity.
7. Any other duties commensurate with the post as directed by the Data
Services Manager.
Planning and Organisation:

Coordinate the work of the team in line with priorities agreed with the Data
Services Manager.

Implement department plans to agreed timescales and key target levels.

Contribute to team working within the team, and work with others to
continually improve cross-functional efficiency.

Assist in the management of projects by identifying resource availability.
Decision Making and Use of Judgement:

Respond to queries raised by third parties respecting the various needs for
confidentiality.

The post holder will be expected to use personal judgement/initiative in
carrying out the role. Day to day decisions and judgements are made on
several time management issues and administrative responsibilities. Further
guidance and the allocation and prioritisation of workload will be managed
with the Data Services Manager.

Contribute to the team and section decision-making both informally and at
formal team meetings.
Essential Internal and External Relationships:

Liaise with SYPTE staff at all levels to ensure the efficient operation of the
department on a daily basis.

Liaise with external partners, including public transport operators and the
public as necessary, to ensure projects run smoothly and to agreed delivery
timescales.
Knowledge, Skills, Behaviours and Experience Required:

GSCE English & Maths (A to C) or equivalent - Essential

Good knowledge of basic Microsoft tools such as Outlook and Word Essential

Understanding of the passenger transport industry and/or a research
background– Essential

Knowledge of geography of South Yorkshire – Desirable
Skills:
 Computer literacy skills – Performs basic tasks in the operating system
environment - Essential

Analytical and numeric skills – Collects and manipulates data - Essential

Administration skills – Users core systems - Essential
 Management and influencing skills - Essential
 Ability to communicate research findings to clients and members of the Data
Services team verbally and through written reports – Essential

Good interpersonal skills and the ability to work as part of a team – Essential
 Enthusiasm and determination to deliver results – Essential
Behavioural Competencies:
All requirements are essential unless stated and will be assessed at interview
Living our Values:
Customer & Stakeholder Driven – Responds positively to customer/stakeholder
requests
Team Working – Cooperates; a good team player
Integrity & Respect – Behaves consistently within own stated values and beliefs
Achieving & Challenging – Committed to doing a good job
Delivering With & Through Others:
Flexible & Adaptable – Accepts need for flexibility and adaptability
Experience:
 Previous experience within a relevant role, including the supervision of staff
- Essential

Experience of public transport surveys or survey work - Essential
Post Holder:
Line Manager:
Agreed by:
Agreed by:
Date:
Date:
ACCEPTED AND REGISTERED IN HUMAN RESOURCES:
Agreed by:
Date:
SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE
EMPLOYEE SPECIFICATION
POST TITLE:
Fieldwork Co-ordinator
DEPARTMENT: Strategy – Policy & Planning
Essential
Knowledge:
Desirable
Application Form
GCSE English & Maths (A to C) or
equivalent
Good knowledge of basic Microsoft
tools such as Outlook and Word
Understanding of the passenger
transport industry and/or a research
background
Experience:
How Identified
Application Form / Interview
Application Form / Interview
Knowledge of geography
of South Yorkshire
Application Form
Previous experience within a relevant
role, including the supervision of staff
Application Form/Interview
Experience of public transport surveys
or survey work
Application Form
Essential
Skills:
Desirable
How Identified
Computer literacy skills – Performs
basic tasks in the operating system
environment
Application Form
Analytical and numeric skills –
Collects and manipulates data
Interview / Test
Administration skills – Users core
systems
Interview
Management and influencing skills
Interview
Ability to communicate research
findings to clients and members of the
Data Services team verbally and
through written reports
Interview
Good interpersonal skills and the
ability to work as part of a team
Enthusiasm and determination to
deliver results
*Knowledge/Skills/Experience are aligned to the organisations Competency Framework
Interview
Interview