10 REASONS FOR STUDYING
By: Lucija Batinić
TELEPHONING SKILLS IN FOREIGN
LANGUAGE
1. PRACTICE. One of the biggest problems with telephoning in foreign language is lack of
practice. Even though a person can understand, or speak in foreign language very well, when
it comes to communicating over telephone it can get pretty complicated. So, learning how to
talk on the phone in another language gives us a good experience which can always be useful.
2. PHRASES. When you start teaching telephoning in foreign language you learn a lot of
useful phrases for every possible situation you can get in. When you don't know it, your
conversation on the phone will probably be full of stuttering and you will respond slowly
because you'll be busy finding the right words in your head.
3. PROFESSIONALISM. Learning how to communicate on the phone in foreign language
can teach us how to sound more professional. Using convenient phrase or expression in a
specific situation makes us sound more professional and reliable.
4. VERBAL SKILLS. When we practice telephone communicaton, not only we improve our
telephoning skills, but also, with constant practice, we're getting better in verbal
communication.
5. SPEAKING IN FOREIGN LANGUAGE. Learning something in foreign language, no
matter what, always improves your knowledge and verbal skills in that language.
6. TELEPHONE ETIQUETTE. This is really big advantage of teaching telephoning. You
learn everything important what you need to know while making phone calls, from the very
begining untill the end of the call, not only in foreign language, but in your mother tongue as
well.
7. CONFIDENCE. Gaining telephoning skills makes us more confident and capable in
communication over the phone, especially in another language.
8. FOCUS. Learning telephoning skills can teach us how to really understand non native
speaker on the phone, which can be quite stressful, and to understand the needs and
requirements of another person on the line.
9. SOCIAL SKILLS. With improving our telephoning skills, we are also becoming more
confident and relaxed in our 'face to face' communication with the foreigners.
10. LESS COSTS. When you know how to speak on the phone in foreign language, it can
reduce you phone bills! Talking on the phone with someone from another country is very
expensive, so if you are trained to speak well on the phone and if you can tell everything
important, without stuttering, in a short period of time, it can save your money!
TEN REASONS FOR STUDYING TELEPHONING SKILLS IN A FOREIGN
LANGUAGE
By: Amanda Draganjac
There are many advantages of studying foreign languages, so we have many reasons for studying
them. The same is with studying telephoning in a foreign language. Ten reasons are listed here.
Improvement of communication skills. When you learn telephoning in a foreign language,
at the same time you are developing skills in your native language, so you become better in
both of them by linking things you've learned.
Impression on business partners. If you speak clearly and fluently in every situation,
including phone calls, you leave excellent impression on your business partners, and they'll
gladly work with you.
More possibilities. With active speaking of foreign language, you have more opportunities
on the job market. In that case, you'll have more job offers, possibly in different countries.
More confidence. It is normal to have more confidence, when you cooperate with foreign
partners and people, if you know their language, and you’re not scared to call them and tell
them what you need or plan.
Wider range of business partners. If you can negotiate in a foreign language like in a
native, you’re ready to do business with partners all over the world. Now, you don’t have
barriers.
More valuable employee. An employee who has more different skills is always more
valuable to the corporation and has less chances to get fired. If telephoning in a foreign
language is not a problem to you that would be a plus in your resume.
Higher wages. With better speaking skills, we can participate on higher position in a
corporation, which brings higher wages.
Promotion. If you show employer that you can fluently talk with a person on the phone in a
foreign language what is often hard and stressful, you'll have better chances to be promoted.
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More accurate information. This skill is very important because you’ll understand the
caller and you’ll have an accurate information. The successfulness of the communication is on
a higher level.
Looking smarter. No one in this world wants to look stupid in front of colleagues, and
show ignorance. So studying can help you to improve yourself.
10 reasons for studying telephoning skills in a
foreign language
By: Anita Đurašinović
Today, besides speaking our native
language, everyone needs to know at least
one foreign language. Sometimes learning
a foreign language is hard by itself, let
alone having to learn telephoning skills in
that language. Well, that is very important
and we give you ten reasons why you
should spend time learning those skills.
You will look good in your boss's eyes.
Your boss will surely appreciate someone
that can answer the phone and leave a good
impression on a potencial client.
You will get more opportunities. Your
boss will trust you more and give you more
assignments that deal with foreign clients.
The person on the other line will
consider you trustworthy. It is better for
both sides if they can understand each
other. That will lead to better results of the
conversation.
You will know how to adapt to almost
any situation. There are always awkward
silences and you will be more able to avoid
them or to handle them better.
You will learn basic manners on the
phone. Everyone appreciates good
manners whether we're speaking in person
or on the phone. So, it is crucial to leave a
good impression on a potencial client.
You will learn the difference between
personal and business calls. There is a
difference between the two, there are
typical phrases that must be learned for
business purposes. And also, a business
partner will take you more seriously if you
use more formal phrases.
You will be more prepared when you
recieve a call or call someone in a
foreign country. Learning telephoning
skills and practicing them will, in time,
prepare you better for any call that you
recieve or have to make.
Generally, you will improve your skills
in a foreign language. It will take you less
time to come up with a sentence in a
foreign language.
You will become a better active listener.
You will be able to concentrate better and
fully understand the person on the other
line.
You will be more aware of your limits
and abbilites. It is important to know to
your own limits when speaking in a foreign
language, and explaining it to the person
on the other line, so the conversation can
go smoothly.
10 REASONS FOR STUDYING TELEPHONING SKILLS
IN A FOREIGN LANGUAGE
By: Luka Jakovac
In this day and age the most popular way of contacting someone over distance is by phone
calls. Having a certain skill in telephoning, especially in foreign language, can be very helpful
because of many reasons.
For example, Croatian students don't study telephoning skills in their language so learning
said skills in a foreign language would help students (at least Croatian ones) with their
telephoning skills in their native language also.
In addition, being skillful in telephoning in a foreign language boosts chances of getting a job
in a foreign country.
Furthermore, telephoning skills in a foreign language can be very helpful when expanding
business overseas.
What's more, they enable better coummunication with foreign partners and/or clients.
Besides, good telephoning skills can leave a great first impression and develop an impressive
image. Everyone knows how image is important these days.
More and more business deals are being made via telephone so that's another reason to
take up a foreign language telephoning skill course.
Moreover, sudden calls can catch a person off guard and if the person is not skilled in phone
conversations it can be very embarrassing.
It's also important to learn to listen effectively and respond efficiently as well as learn
how to handle difficult callers with ease which is always a great thing.
In addition to that, mastering the skill of gaining and maintaining control of telephone calls
would be beneficial for anyone.
All in all, you can't go wrong with taking up a course that teaches you how to make phone
calls in a foreign language. There are many reasons and these are just some of them.
10 reasons to study telephoning skills in foreign language
By: Dino Jukić
1. Globalization
Globalization is a world-wide process. It is a process driven by international trade and
it connects people, organisations and companies. In order to communicate with people from
other countries it is necessary to learn how to make phone calls in other languages.
2. Possibility to do business with foreign companies
Studying telephoning skills and mastering them makes us more competitive on the
world market because our company can partner with foreign companies.
3. Personal success
Telephoning skills are highly appreciated by employers so you are able to make
progress in your workplace. Furthermore, special skills like telephoning skills will help you
grow your career.
4. Making appointments
After mastering telephoning in foreign language you are able to do more things in your
workplace and help your company. For example, you can make appointments for other coworkers if they don’t know how to make phone call in foreign language properly.
5. Working for international or foreign company
In modern business it is not unusual to work from home via telephone or computer.
Studying telephoning skills in foreign language allows you to work for international
companies. For example, you can work for company in UK from Croatia using telephone to
sell their products.
6. Higher salary
Having additional special skills often gives you higher salary. If you know how to
communicate with foreigner via telephone, it’s very likely that your employer will notice that
and reward you with higher salary.
7. Improving employability
Acquiring telephoning skills is very important if you want to get a job easier. You are
becoming more competitive on the labour market. Employers would rather give a job to
someone with some special skills, for example – telephoning in foreign language.
8. Impressing other people
If you know how to make a phone call with foreigner you will impress people around
you. Impressing your co-workers, employer or someone else will boost your confidence.
9. Challenging yourself
Challenging yourself is a good way to improve yourself as a person. If you accomplish
your goals, you are becoming more confident and you are improving your self-esteem.
10. Making long distance friends
If you find yourself in a situation where you talk to the same person every week, it is
not unusual to become friends. In business if you have a foreign client, it is common to speak
to him often.