Oracle CRM and OPA For Immigration Messaging Guide Highlights
Overarching Message: The world’s most complete solution for the delivery of intelligent Immigration & Border Control management
 Expedite processing and identify risk with Case Management, Oracle Policy Automation Identity Management and Data Security solutions
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Identify bottlenecks and improve performance with Data and SOA Integration, Oracle Spatial, and Oracle Business Intelligence solutions
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Efficient identification and authentication of legitimate travelers providing a single applicant view for investigation, case management, collaboration
Offer intuitive on-line self-service to automate visas, work permits, and citizenship applications through smart multi-channel solution support
Ensure consistent and accurate determinations through the automation of policy and legislation changes
Use real-time metrics to identify trends and best practices for improved and consistent service to constituents and cross jurisdictional stakeholders
Provide timely operational and performance metrics to government officials, field staff and citizens
Use spatial tools to visually map relationships to identify potential areas of risk, demographic-profiled traveler actions, volumes and relocation patterns
Achieve a single complete applicant profile with Information Federation, Business Process Management and Orchestration
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Consolidate and cleanse data into a single secure view of applicant to improve situational awareness, decision support, and collaboration
Deploy proven priority immigration and border security solutions while preserving legacy investments without compromising
Adapt and easily reconfigure end-to-end business processes for policy changes and best practices
Key Message
1. Expedite processing and identify risk
• Efficient identification and authentication of
legitimate travelers providing a single
applicant view for investigation, case
management and collaboration
• Offer intuitive on-line self-service to
automate visas, work permits, and
citizenship applications through smart multichannel solution support
• Ensure consistent and accurate
determinations through the automation of
policy and legislation changes
2. Identify bottlenecks and improve
performance
Expanded Message for use in other assets
Internal Background
- Business challenges causing need for solution:
Greater competition for skilled workers, esteemed
academics and university students, plus the need to
facilitate legitimate travelers requires fast and reliable
processing of applicants while reducing potential
admission risks.
- What the solution provides: Oracle solutions provide
secure information sharing, improved self-service and
best-of-breed processing with consistent and accurate
determinations.
- Resulting benefits: As a result, qualified applicants
are identified and processed more quickly and
authorized entrance, services and benefits while
unqualified applicants and those admitted who have a
change in circumstances are more easily and rapidly
identified and processed as well.
o Why the customer cares: The objective of the agency
[employee] is to quickly and efficiently screen and determine
suitability of the applicant. This impacts the skilled workforce
and quality of international student ratios, as well as
economies dependent upon tourism and business travelers.
- Business challenges causing need for solution:
Demand for employment and advanced degree
o Why the customer cares: Agencies are evaluated by their
government, based upon their performance, costs to perform,
o How are we unique or significantly better: Only Oracle
offers a comprehensive application solution that encompasses
all aspects of the agency missions to include visa
applications, work permits, immigration applications,
temporary stay visas, citizenship and asylum applications.
Oracle’s solution sits on a rock-solid, highly scalable data
security and identity management solution combined with the
added ability to provide consistent and accurate
determinations through self service as well as through call
centers, delivers immigration and border control management
services to all cross jurisdiction stakeholders.
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• Use real-time metrics to identify trends and
best practices for improved and consistent
service to constituents and cross jurisdictional
stakeholders
• Provide timely operational and performance
metrics to government officials, field staff and
citizens
• Use spatial tools to visually map
relationships to identify potential areas of risk,
demographic-profiled traveler actions, volumes
and relocation patterns
3. Achieve a single complete applicant
profile
• Consolidate and cleanse data into a
single secure view of applicant to
improve situational awareness, decision
support, and collaboration
• Deploy proven priority immigration and
border security solutions, while
preserving legacy investments without
compromising
• Adapt and easily reconfigure end-to-end
business processes for policy changes
and best practices
opportunities has caused the quantity and quality of
applications for work and study permits, immigration,
and citizenship to soar. Immigration officials are
expected to manage/process these applications in a
timely and efficient manner despite dwindling
resources and in response to changes in the agency’s
local economy as well as global economic climate.
- What the solution provides: Oracle’s solution
provides the ability for government officials across
multiple jurisdictions, and agency management and
line staff to identify best business practices for
immigration and border control management that
enable rapid development and deployment of
strategies as a system of continuous improvement..
- Resulting benefits: Improved quality of service to
applicants, reduced employee stress and turn over,
and improved agency performance
- Business challenges causing need for solution:
The business of application processing is often
performed by different agencies, with different
information systems, sometimes in different countries.
Agencies need to be able to quickly and positively
identify an applicant, validate their credentials, and
assess their appropriateness for entry. Agencies need
a solution that enhances information collection,
processing, and ultimately sharing.
- What the solution provides: Standards driven
integration, consolidation, federation and cleansed
data into a single secure source
- Resulting benefits: Quicker, more cost effective
integration, better data quality, and an accurate view of
the applicant
and complaints registered/media exposure. Being able to
process the increased demand for visas/entry in a consistent
and controlled manner assists the agency in accomplishing
the above charter.
o How are we unique or significantly better: Only Oracle
offers a set of pre-defined case [performance] analytical
dashboards, ad-hoc query capabilities, and spatial integration
with an end-to-end case management system.
o Why the customer cares: Timely, more accurate information
in the hands of decision makers [right people/right time]
provides the capability of better decisions.
o How are we unique or significantly better: Oracle’s solution
provides the ability for government officials across multiple
jurisdictions, as well as agency management and line staff, to
identify best business practices for immigration and border
control management. It also enables rapid development and
deployment of strategies as government-wide services to
citizens, visitors and to other government organizations.
Objectives include increased tourism with improved homeland
security, development or rejuvenation of key industries,
improvement in university rankings, reduction in spend on
social services to non-citizens and so forth
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Key Concepts
Market overview
Oracle defines border management as Government Programs that facilitate legitimate travel and trade, endure the integrity of the immigration
system, and protect citizen’s personal privacy. The border management industry segments include but are not limited to:
Immigration- activities related to people; Applications [visa, migration, citizenship, asylum], Enforcement, Adjudication, Detention, and
Intelligence. Customs- activities related to material- Application [import/export, service provider], Enforcement, Intelligence, Revenue
Border Guards- Protection of the border; entry/exit control, Enforcement, Intelligence
Case Management
‘Case Management’ is the process of collecting information from applicants, discrete inquiries, performing tasks, executing processes or other
units of work that involve people and parties both inside and outside an organization working towards the objective of solving a specific
problem and closing the case.
Oracle Policy Automation (OPA)
Oracle’s Policy Automation solution is about reducing the gap between the policy owner and the end user. It does so by providing tools to
design, test and deploy policies in an out-of-the-box manner. By providing visibility of the complex logic running in systems to those
responsible for the policy in natural language, and equipping them to make any changes as required, there is an increase in organizational
agility and a reduction in IT project costs. For end users, the deployment of the policies directly into the applications they interact with provides
accuracy, guaranteed consistency and auditability in the decisions they make. The same underlying policies can drive both internal (staff) and
external (self service) processes.
Business Analytics (BI)
Oracle Business Intelligence (BI) Applications are complete, prebuilt BI solutions that deliver intuitive, role-based intelligence for everyone in
an organization—from front line employees to senior management—that enable better decisions, actions, and business processes
Master Data Management (MDM)
Oracle's enterprise master data management (MDM) suite of products consolidates and maintains complete, accurate, and authoritative
master data across the enterprise and distributes this master information to all operational and analytical applications as a shared service.
Industry Processes
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Application process- pre-lodgment, lodgment, assessment, determination, appeal
Enforcement- inspections, citation, incident management, case management, arrest/detain
Adjudication- case initiation, docketing, scheduling, docket management, calendaring, hearing, disposition, general accounting, content
management, analytics Intelligence- planning/direction, collection management, processing, analysis, dissemination, informant
management, self service
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