ACH CHILD AND FAMILY SERVICES
POSITION DESCRIPTION
Position Title:
Shelter Crisis Coordinator
Supervisor:
Lead Residential Assessment Counselor
Position Function
Shelter Crisis Coordinator will provide counseling for current
shelter clients, provide training, and other duties assigned by
Lead Residential Assessment Counselor or Director of
Residential Services. The job requires sensitivity to the service
population’s cultural and socioeconomic characteristics.
Education Requirements:
Bachelors or Masters Degree in Social Work, Psychology, and/or Human Services or related
field, with experience in the community-based family therapy program. (Masters preferred)
Experience Requirements:
The position requires assessment skills, knowledge of family system and parenting
techniques, and an orientation to collaborative/competency-based theories, a plus.
Functional Requirements:
The position requires excellent assessment skills, knowledge of family systems and parenting
techniques, an orientation to collaborative/competency based theories, knowledge of
community resources, and follow-up with aftercare as indicated. Must have knowledge and
demonstrate ability to join with youth and their families as well as collaborate with
professionals in the community. The Shelter Crisis Coordinator must demonstrate excellent
communication, interpersonal and written skills as well as some minimal computer skills.
Must be able to work independently as well as work as a team member. The Shelter Crisis
Coordinator has an understanding of and values family-centered services and has a
commitment to children’s safety and family stability.
Working Conditions:
This position entails exposure to parents/guardians as well as youth with behavioral problems,
including possible aggression. Personal vehicle is required for travel. This position offers a
flexible schedule to accommodate families.
Exposure to Confidential Information:
The Shelter Crisis Coordinator will have access to confidential records and client information
and must maintain confidentiality and follow policies related to personnel records and client
records.
Key Expectations/Responsibilities:
 Maintain high ethical standards which are outlined in the ACH CHILD AND FAMLIY
SERVICES Code of Ethics.
 A commitment to empowering others to solve their problems.
Position Description: Residential Assessment Counselor
Page 1 of 3
 Value a nurturing family as the ideal environment for a person.
 A conviction about the capacity of people to grow and change.
 The ability to establish a respectful relationship with persons served to help them gain
skills and confidence.
 The ability to work collaboratively with other personnel and/or service providers and
professional.
 The capacity to maintain a helping role and to intervene appropriately to meet service
goals.
 The ability to set appropriate limits.
 Planning:
 Participate in residential team meetings as needed.
 Participate in regular supervision as well as team staff meetings with collaborating
partners.
 Participate in administrative and planning staffings.
 Therapy:
 Assist families with prioritizing multiple problems and develop appropriate
interventions.
 Apply the appropriate modality of treatment to best meet the family’s needs.
 Provide parenting skills, specifically the Love and Logic Model, and implement a
competency-based approach.
 Document case progress and development as well as discharge planning.
 Maintain a professional relationship with all staff and aid in continuity of care between
programs.
 Make appropriate referrals to residential programs, community services programs, or
outside referrals.
 Demonstrate ability to communicate effectively with all agency programs.
 Assist the family with collaborative contacts within the community and ACH CHILD
AND FAMLIY SERVICES resources as well as educating the family on these
resources.
 Training and Supervision:
 Attend In-service training at ACH to expand clinical skills and application, and in
addition be certified in first aid, CPR and Restraint Training. Application for licensure is
encouraged. CEU’s needed for licensure will be the responsibility of the Shelter Crisis
Coordinator.
 Occasionally lead ACH in-service or YCPTI trainings.
 Participate in community education and be aware of services provided by ACH.
 Staff cases with Lead Residential Assessment Counselor and the Residential Services
team as needed.
 Meet on a regular basis with supervisor.
Position Description: Residential Assessment Counselor
Page 2 of 3
The above noted job description is not intended to describe, in detail, the multitude of tasks
that may be assigned but rather to give the employee a general sense of the responsibilities
and expectations of his/her position. As the nature of business demands change so, too, may
the essential functions of this position
__________________________________
Employee’s Signature
__________________________
Date
___________________________________
H.R. Signature
___________________________
Date
Date Received by HR:
Date of Origination: 9/1/09
Dates Reviewed/Update: 3/2010
Position Description: Residential Assessment Counselor
Page 3 of 3