Cheryl Johnson, LPN, BS
Epic Consultant
Miami, FL
chryljohnson@gmail.com
Phone: 786-262-0353
PROFESSIONAL SUMMARY
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Supervised and managed project teams with as many as 12 Ambulatory locations.
Conduct & develop training objectives at various organizational levels (individual end users to departmental
group overview) utilizing various medical software applications.
Build EMR records files of category lists, preference lists, flowsheets, SmartTools, workflow engine rule.
Provide technical & GoLive support for software applications.
Conduct & develop training objectives, at various organizational levels, including developing curriculum for endusers for Ambulatory and Inpatient modules; ability to train end-users in group settings of 2-30, one-on-one, and
web-based learning.
Performing in-depth analyses of workflows, data collection, and other technical issues associated with the use of
the software.
Lead project teams of up to (4) Inpatient units.
Certifications
Epic Ambulatory (2010)
PROFESSIONAL EXPERIENCE
Duke Health Systems
Durham, NC
Role: Clinical Ambulatory Liaison
Responsibilities:
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Clinical content build for specialty clinics (PT/OT, GI, Endocrinology, Infectious Disease, Social Work,
Nutrition).
Demonstrate proficiency with Epic Ambulatory to build profiles, flowsheets, WE rules, preference lists,
navigators, SmartSets, category lists, and additional master files.
Performing in-depth analyses of workflows, data collection, and other technical issues associated with
environment build.
Perform Data Courier to move from POC to various environments via change control policy.
Evaluates system capabilities through script testing to meet build requirements and end user acceptance.
Act as clinical liaison between build and training teams to establish cohesive relationship of application
delivery.
Meet regularly with SMEs, physician champions to review specialty build requirements.
Facilitate meetings between build and training departments to meet project schedule.
Cone Health Systems
Greensboro, NC
Role: Sr. Ambulatory Analyst
Responsibilities/Deliverables:
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April 2012 – Present
December 2011–April 2012
Meet regularly with SMEs to review end user issues, workflow problems, enhancement requests, and
provide updates on resolution to known issues and planned updates and upgrades.
Build EAP records for navigators, department profiles, flowsheets/templates, rules,
Participated in testing of new updates, and evaluating new functionality for new features impact on rolled-out
areas.
Demonstrate ability to interact with multidisciplinary teams.
Development Tips and Tricks to assist end-users during GoLive and enhance training.
Participate in current state mapping and future state workflows development, and ongoing support activities.
UHS of East Carolina
Greenville, NC
Role: Project Lead for Community Connect/Ambulatory
Responsibilities/Deliverables:
May 2011–December 2011
Cheryl Johnson, LPB, BS
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 Supervised 16 analysts on various Ambulatory projects including 2010 upgrade, BPAs, and new
implementations
 Determined workflows for 12 Ambulatory specialty practices
 Worked with IT Tech services for infrastructure design
 Identified cross initiatives for additional Ambulatory build efforts
 Built, tested, and validated scripts in Community Connect environment
 Designed and built Community Connect environment using Model system
 Coordinated training in 12 specialty areas including Orthopedics, Oncology, Neurology, Cardiology, GI
 Worked with practice managers to establish training and playground environments
 Effectively supervised 8 trainers for classrooms and practice support
 Served as liaison and facilitator between Ambulatory team and physician practice groups
 Assessing implementation strategies and the impact those strategies will have on workflows and operations
 Working closely with the technical support on issues of install choices, master file and category list set up,
synonyms and preference lists, etc.
 Assisting in building new data sets and testing of new functionality
 Documenting current and new workflows
 Working with the appropriate subject matter experts in the Design, Build, Validate (DBV) sessions
 Understanding how workflow decisions translate to application configurations
Lancaster General Hospital
Role: Epic Consultant
Responsibilities/Deliverables:
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Lancaster, PA
Assisted in the coordination with the eHealth (Inpatient) and ambulatory clinical leaders to determine what
were problematic workflows with the most risk for implementation
Compared published Epic standard workflows with eHealth workflows and evaluated the current
Footprints/Knowledgebase for HelpDesk
Identified erroneous Knowledgebase information for correction and/or removal
Validated specific workflows and collaboratively worked with LGH staff to compare with the existing workflow
and knowledge in Footprints; defined the changes required to normalize the information
Coordinated with LGH’s clinical leads to determine the list of workflows to be addressed which would be
effectively implemented for HelpDesk use
University of Maryland
Baltimore, MD
Role: Ambulatory Lead Consultant
Responsibilities/Deliverables:
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March 2011 – April 2011
December 2010 – March 2011
Responsible for individual project work planning and scheduling as delegated by the Application Manager or
Project Manager and continuously monitor tasks to meet the overall project schedule.
Communicated effectively with end users providing timely work request status to build team.
Managed and supervised 8 analysts and 3 trainers for Specialty build processes and training assignments.
Coordinated design, build, and validate testing sessions for playground environment using Data Courier.
Practice management product specific knowledge (to improve workflow and template development)
Provided documentation for testing, functional and technical designs and development processes as
required.
Contributed to the development of training materials for new processes developed by the team.
Participated in cross training initiatives, assisted and trained other software developers and application
analysts as needed.
Managed workload effectively updating time and resource management tools to reflect accurate status of
tasks completed and resource allocated.
Created and maintained all necessary documentation and training materials for application implementation
and changes.
Familiar with all phases of testing: unit, assembly, integration and user acceptance phases.
Bon Secours
Role: Epic GoLive Consultant
Responsibilities/Deliverables:
Richmond, VA
October 2010 – November 2010
Cheryl Johnson, LPB, BS
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Provided workflow analysis, gathered tested and data, interaction with the user community to assess and
respond to requirements, and development of technical solutions.
Provided training for physicians, nurses, and clinical staff for Inpatient Epic ClinDoc and Orders.
Project team lead with (3) Inpatient units with 12 support team members.
Developed unit specific navigators and SmartTools for specialty (NICU, PICU, OB/GYN) units.
Served as facilitator to resolve GoLive issues with Inpatient units.
Cheryl Johnson, LPB, BS
St. Mary’s Duluth Clinics
Role: Inpatient Consultant
Responsibilities/Deliverables:
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Duluth, MN
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Provided workflow analysis to specialty areas.
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Developed curriculum and scenarios for nurses in Lab simulation.
Provided classroom style training for physicians and nurses.
Developed Quick Reference Guide and Tips and Tricks.
Provided workflow analysis to specialty areas.
University of Miami
Role: Ambulatory Consultant
Responsibilities/Deliverables:
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June 2010 – August 2010
Provided workflow analysis to specialty areas.
Developed curriculum and scenarios for physicians for Lab simulation.
Provided training for physicians, nurses, and clinical staff for Ambulatory environment.
Lead project team with (6) Ambulatory locations.
Instructed nurses and physicians in e-Prescribing.
Assisted physician end users during GoLive Ambulatory implementation.
Served as facilitator to resolve implementation issues during GoLive.
Provided technical support to end users on a one-on-one basis.
Tucson Medical Center
Role: Inpatient Consultant
Responsibilities/Deliverables:
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Miami, FL
August 2010 – October 2010
Tucson, AZ
May 2010 – June 2010
Provided workflow analysis, gathered data, interaction with the user community to assess and respond to
requirements, and development of technical solutions.
Lead project team with (4) Inpatient units.
Developed unit specific navigators and SmartForms for Inpatient units.
Provided training for physicians, nurses, and clinical staff for Inpatient Epic ClinDoc and Orders.
Served as facilitator to resolve GoLive issues with Inpatient units.
Provided GoLive Inpatient support for Epic ClinDoc, Orders, OpTime, and Cadence for nurses and
physicians.
Assisted physicians, nurses and clinical staff on a one-on-one basis in EMR Inpatient implementation.
Developed Tips and Tricks for specialty areas (GI Lab, CNIS, Cardiac Cath, Neurology, ENT) related to
workflow processes.
Cheryl Johnson, LPB, BS
Stanford University & Hospital
Role: Ambulatory Consultant
Responsibilities/Deliverables:
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Palo Alto, CA
Developed curriculum for Ambulatory physicians, nurses, managers, and staff.
Provided GoLive Ambulatory support during implementation for nurses and physicians.
Assisted physicians, nurses and clinical staff on a one-on-one basis in EMR ambulatory site implementation.
Provided one-on-one training to providers and clinicians with claims and/or documentation issues.
Monitored and evaluated effectiveness of the training plan and modified, as necessary.
Interfaced with Medical Directors and Physician Advisors on the development of care management
treatment plans.
Served as facilitator to resolve issues that were barriers to implementing Ambulatory processes.
Harris County Hospital District
Houston, TX
Role: Epic Inpatient & Ambulatory Consultant
Responsibilities/Deliverables:
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March 2009 – November 2009
March 2008 – March 2009
Gathered, tested, built, designed, and validated scripts for system design Inpatient and Ambulatory
environments – full life cycles.
Created and built security levels for pharmacists, medical and clinical support personnel during probationary
period for Pharmacy, Ambulatory and Inpatient areas.
Built, created and demonstrated to end users functionality of navigators, SmartTools for timely completion of
medical records.
Provided End User support on various applications during GoLive.
Developed/edited curriculum using Captivate for physicians, nurses, pharmacists, and specialty areas.
Implemented and supported GoLive for Epic Rx, ClinDoc, Orders, CPOE, ASAP, and Ambulatory clinics.
Organized and conducted end users training for Rx (now Willow), Inpatient CPOE, Orders, ClinDoc; for
group settings of 2-30, one-on-one, and web-based learning.
Instructed physicians
Supervised, motivated and evaluated the performance of 4 training assistants.
Instructed physicians with MyChart; connection & linking medical records with e-mail requests & responding
to requests.
Provided ongoing training support for new-hire nurses and physicians, along with redesigning lesson plans/
support materials for Inpatient and Pharmacy personnel.
Actively provided HelpDesk support for Inpatient and Ambulatory environments.
Assisted with maintaining playground environment for instructional purposes.
Nursing Experience
Vitas Innovative Hospice
Role: Hospice Nurse (per diem)
Responsibilities/Deliverables:
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Miami, FL
May 2009 – December 2010
Triage emergency situations in home setting.
Provide direct skilled bedside nursing care.
Evaluate patient/family needs and assists in the preparation and execution of interdisciplinary plan of care.
Perform selected acts in the care of the terminally ill under the direct supervision of a registered nurse; such
acts include administration of medication and treatments.
Evaluate effectiveness of treatments and monitor patient’s reactions.
Maintain accurate clinical notes on interdisciplinary charts.
Report significant findings or changes in the patient’s condition to the registered nurse, Team Manager or
physician.
Participates in on-call rotation as assigned in order to meet the needs of patients and families.
Cheryl Johnson, LPB, BS
United Health Group
Role: PreAuthorization Nurse
Responsibilities/Deliverables:
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Miami, FL
Assisted with medical determination on procedures deemed medically necessary for physician practices.
Approved surgery and procedures using InterQual and CERMe processes.
Provided timely authorization for patients scheduled for complex surgery with specialists.
Cleveland Clinic Florida
Weston, FL
Role: Licensed Practical Nurse/Trainer
Responsibilities/Deliverables:
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November 2003 – February 2008
Assisted in coordinating home health nurse visits for the following specialties: pediatric, geriatric, diabetic
and wound care.
Administered infusion therapy as a home health nurse.
Provided field & computer training to new hire employees.
Trained in-house medical staff and new hires on the use of Cerner Home Health software while converting
from Access system.
MHM Services
Miami, FL
Role: Correctional Nurse (per diem)
Responsibilities/Deliverables:
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February 2005 – July 2007
Communicated with Internal Medicine and Infectious Disease physicians to provide approval on controlled
medications.
Case managed Infectious Disease patients with critical values, using InterQual resources for admission
and/or procedural care.
Assisted physicians with medical procedures, provided patient education and wound care, and administered
injections as needed.
Supervised (6) medical assistants in physicians’ practices.
Provided timely authorization to pharmacies in handling eight (8) physicians’ refills and returning phone calls
to patients involving medications.
Trained and re-evaluated physicians, nurses and medical staff on Epic Ambulatory, Inpatient, Epic Rx .
Prepared and analyzed reports for administration and Department Chairman, evaluating time handling of
patient requests, phone calls, and response time using Epic EMR.
Coached employees on adapting to system and procedural changes introduced by technology.
Assisted in development of Epic Rx curriculum design.
Instructed physicians/providers in Epic Rx e-Prescribing module.
Supported GoLive for Epic Inpatient and Rx.
Homebound Care, Inc.
Miami, FL
Role: Licensed Practical Nurse (per diem)
Responsibilities/Deliverables:
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September 2007 – February 2008
June 2006 – July 2007
Administered medications and treatments as ordered by physician.
Provided wound care to inmates.
Triaged emergency situations and consult with on-call physician to obtain orders as needed.
Supervised medical assistants and nurse’s aides in clinic setting.
Provided tube feedings as ordered by physician.
Instructed inmates on medication interaction/adverse effects.
Processed transient inmates through facility prior to going to permanent prison site.
Cheryl Johnson, LPB, BS
Vitas Innovative Hospice
Role: LPN Runner
Responsibilities/Deliverables:
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Ft. Lauderdale, FL
Triaged emergency situations in home setting.
Provided direct skilled bedside nursing care.
Evaluated patient/family needs and assisted in the preparation and execution of interdisciplinary plan of
care.
Performed selected acts in the care of the terminally ill under the direct supervision of RN such as
administration of medications and treatments.
Presented physicians with clinical information to formulate patient goals and positive outcomes.
Instructed patients and family members on care and medication administration.
Participated in on-call rotation schedule as assigned.
University of Miami
Miami, FL
Role: LPN Quality Assurance Auditor
Responsibilities/Deliverables:
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2003 – 2005
Developed audit protocols for medical transcription vendors.
Performed weekly audits on charts using InterQual standards.
Analyzed and audited medical administration reports for vendor errors, compliance, and training assurance
measures.
Trained medical personnel on electronic signature software for HIPAA compliance.
Prepared complex reports for physicians, outlining compliance and quality deficits for billing of Medicare
patients.
Verified completed reports that included ICD-9 and CPT coding errors, utilizing SMS Signature and Siemens
software.
University of Miami
Miami, FL
Role: Lead Medical Transcriptionist
Responsibilities/Deliverables:
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February 2005 – July 2007
1998 – 2003
Supervised eight (8) home-based transcriptionists via electronic communications.
Home-based medical transcription, providing electronic transmittal of completed hospital discharge
summaries, clinic visits, consultations, and operative reports, etc.
Maintained confidential medical records at home settings, per JCAHO standards.
Trained new hire employees on software and technical aspects of job descriptions utilizing IDX.
Compiled comprehensive reports on personnel accountability of in-home based personnel.
Monitored communications between vendors and physicians.
Prepared weekly reports for administration outlining compliance and quality deficits.
EDUCATION
Miami Lakes Technical Education Center
Miami Lakes, FL
LPN
Barry University
Miami Shores, FL
B.S. Health Services Administration
B.A. Legal Studies
1992
dual degrees
2004
2004