Job Description
Job title:
Visits Team Member
Department:
Visitor Services
Reporting to:
Visits Manager
Head of Department:
Director of Visitor Services, Marketing and PR
Purpose of job
To welcome all visitors and to provide appropriate access, information and assistance for the
benefit of their visit and safety.
Main Duties
1. Welcoming visitors and making them feel valued; creating a good first impression of St
Paul’s Cathedral.
2. Providing information and assistance to visitors as required; proactively interpreting the
building, its history, religious significance and architectural features.
3. Attending training on historical matters, special exhibitions and events, and using the
knowledge gained to respond informatively to visitors’ enquiries.
4. Escorting lost children and assisting them to be reunited with their groups/families.
5. Patrolling of Whispering, Golden and Stone Galleries, the Church Floor and Crypt in
order to ensure safety and visitor conduct.
6. General security surveillance, dealing with suspicious occurrences and being alert for
emergency situations and providing assistance as required
7. Assisting with the evacuation of the Cathedral in accordance with the emergency
procedures
8. Assisting at special services and events with managing the public inside and outside the
Cathedral
9. Staffing the fire doors during services and other performances
10. Assisting as required in Christian worship within the Cathedral
11. Altering signage as directed by senior staff
12. Escorting lost children and assisting them to be reunited with their groups/families
13. Awareness of and compliance with Chapter’s policies, including Health & Safety and Child
Protection
14. Any other duties as detailed by the Visits Manager
The job description is an operational document that does not form part of your contract of employment. It may
be that from time to time you are expected to perform tasks that may not be expressly in the job description but
are nonetheless necessary in the day to day performance of your duties. St Paul's Cathedral reserves the right to
amend the job description as may from time to time be necessary to meet the changing needs of the organisation.
Person Specification
The person selected for the post of Visits Team Member will:
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Have a friendly, helpful disposition and be able to relate easily to members of the public
Have a good conversational manner in English, and ideally be fluent in a second language
Have experience of customer service in a busy environment open to the public
Be prepared to observe Cathedral rules and procedures, particularly with regard to
Health & Safety regulations and emergency evacuation of the building
Maintain high standards of personal appearance and behaviour appropriate to the
environment of a major place of worship
Be physically fit and active (eg able to climb the many staircases in the Cathedral)
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Have no problem with working at heights (the internal Whispering Gallery and the two
external Galleries, the Stone and Golden Galleries). This also involves climbing staircases
on a regular basis (530 stairs from the church floor to the Golden Gallery).
Some knowledge of the sights and history of London and in particular of St Paul’s
Cathedral is desirable; willingness to continue learning is expected.
Terms of Employment (summary)
Probationary Period
Salary
The appointment will be subject to a probationary period of
three months (four months for Saturday Visits Team Members)
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Hours of Work
Starting salary for a full time Visits Team Member:
£16,540 per annum.
Part time Visits Team Members are paid at the same rate,
adjusted pro rata.
Overtime is paid for any hours worked in excess of 35
per week.
Salaries are paid monthly.
Basic hours of work are 7 per day, excluding a lunch break of one
hour. Full time staff work five days a week, which may include
Saturdays and/or Sundays. Rest days will vary according to the
rota.
Part time Visits Team Members work one, two, three or four full
days a week; the days may or may not vary over the four weeks
of the rota.
Saturday Visits Team Members work Saturdays only but may be
requested to work additional days from time to time.
The Cathedral is open seven days a week, 365 days a year. At
major Christian festivals, and other times, special services and
events are held outside normal working hours. Overtime is
available; while it is not compulsory you will be expected to
work additional hours at Easter and either Christmas or the New
Year.
Holiday
For full time staff, 25 working days per year plus the 8 statutory
holidays, to be taken by agreement with the Visits Manager. Part
time Visits Team Members – pro rata.
Season Ticket Loan
A loan to purchase an annual season ticket is available after the
probationary period. It is repayable by 10 equal monthly
instalments by deduction from salary.
Dress
Cathedral staff uniform will be supplied and must be worn
exclusively; you are expected to conform to the Visits
Department’s rules concerning standards of personal appearance
and hygiene.
Smoking
No smoking is allowed within any buildings on the Cathedral site.
Disclosure and
Barring Service
Appointment to the post of Visits Team Member will be subject
to the receipt of an Enhanced Disclosure from the Disclosure &
Barring Service (DBS). Possession of a criminal record will not
necessarily bar an applicant from appointment and each case will
be considered on its merits. In line with the requirements of the
DBS, a copy of the Cathedral’s Policy on the Recruitment of ExOffenders is available on the website www.stpauls.co.uk and your
attention is drawn to the existence of the CRB’s Code of
Practice, to which the Cathedral adheres. This may be found at
https://www.gov.uk/disclosure-barring-service-check/overview;
alternatively a copy is available on request from the Head of
Human Resources.
Application form, with CV and covering letter, to be returned to
Miss L Nash
Human Resources Manager
St Paul’s Cathedral
The Chapter House
St Paul’s Churchyard
London
EC4M 8AD
Or e-mailed to linda@stpaulscathedral.org.uk
Closing date for applications: 5pm on19th September 2014