1420 Kodie St
Conway, AR 72032
Phone: 501-617-8912
Email: Bronzwiki@Gmail.com
LinkedIn: www.LinkedIn.com/In/KennethBeavers
Kenneth Beavers III
Objective
Experience
To learn, apply, and cultivate the skills and knowledge needed to accomplish any task and
produce a high quality product.
3/2010 - Present
Conway Loyalty Center
Conway, AR
Experienced Technical Support Loyalty Center Agent

Manage multiple tools and processes used to verify customer entitlement and
appropriate routing based on obligation.

Successfully resolve service, product, and technical issues from incoming small
to medium business customers.

Act as a customer service ambassador to ensure positive customer interactions
with the company as well as the consumer product base.

Responsible for key performance metrics based on customer satisfaction, issue
resolution, and sales at point of support.

Ensure accuracy in customer data entry, documentation, and guidance regarding
issue resolution, processes and procedures.

Proactively assist customer as well as education on additional support structures
available with particular products.
Career Highlights and Professional Certificates
 Team ambassador – Connect, understand, and advocate, different pieces of the
engagement plans within the organization. Listen to the voice of the workforce, identify
top issues, and suggest solutions for the team.
 Conflict, Stress, and Time Management
Excel
Social Media Guidelines
 Project Management Fundamentals
One Note
Effective Presentations
 Systematic Decision Making
Coaching
 Performing Risk Analysis
Power Point
7/2004 - Present
Effective Meetings
Little Rock AFB
Little Rock, AR
Air National Guardsmen

Received Secret Security Clearance.

Works directly with all customers to assure quality service and reliability.



Establishes work standards, methods and controls for preventative scheduled
and unscheduled maintenance actions.
Maintains, inspects, and tests assigned systems.
Configures and troubleshoots all assigned systems for deployments and
assigned service tasks.

Combat Communications with networks over normal and secure channels.

Weather Forecasting for commanders, pilots, and personnel.
Career Highlights and Professional Certificates
 Basic
Computer, Network, Switching, and Cryptographic Systems
 Electronic Principles
Airman Leadership & Drill
 Weather Forecasting
Weather Operations
Combat Comm Readiness
Airman of the Year
8/2009 - 1/2010
L1 Secure Credentialing
North Little Rock, AR
Field Service Technician

Service calls to Revenue and State Trooper Offices over West Arkansas.

Required to drive long distances.

Inventory at home for all equipment and parts needed for service calls.

Preventative Maintenance visits to all sites.

Installing and uninstalling printers, parts, and settings for systems in assigned
offices.
5/2006 - 12/2008
Gilliam Electric
Hot Springs, AR
Electrician

Residential – Completes remodels, service calls, wire installations, and device
installations for new and existing homes. Circuit and device installations for docks,
sheds, basements, and pools.

Commercial - New service installs, rough in and finish jobs for businesses,
outdoor and pole lights, sign installation.
Complete maintenance and
troubleshooting for service calls.

Industrial - Battery backup installations for servers, transformer installs, rewire
machinery, work in high places, run conduit in concrete and in walls, pull wire,
troubleshooting circuits, install and maintain lighting, and problem solving for any
industrial electrical application.
2/2006 - 5/2006
Carpenter’s Heating and Air
Hot Springs, AR
Heating Ventilation and Air Conditioning Technician

Troubleshooting, repairing, installing, and renovating residential HVAC systems.
Career Highlights and Professional Certificates
 EPA certified technician type 1 (Small Appliance)
 EPA certified technician type 3 (Low Pressure Systems)
Education
2002 – 2006
National Park Community College
Electrical Engineering Major

82 earned college credit hours
Hot Springs, AR
Bas Prin/Real Estate (BUS 2223)
SP Probs/Real Estate (BUS 2291)
College Algebra (MATH 1123)
Freshman Orientation (ORT 1101)
Nautilus Condition (PE 1111)
Intro to Philosophy (PHIL1123)
Beg Spanish I (SPAN 1103)
Speed Reading (READ 1113)
Composition I (ENG 1113)
U S History to 1865 (1/2 Sem) (HIST 2223)
Intro to Sociology (SOC 1103)
Fund/Public Speaking (SPCH 1103)
Intro to Tai Chi (PE 1431)
Electrical Circuits (ELT 1154)
Instrumentation (ELT 1234)
Electrical Devices (ELT 1254)
PLC II (ELT 1364)
A/C Gas (HVC 1103)
A/C Lab (HVC 1104)
A/C Electricity (HVC 1109)
Air Conditioning (HVC 1309)
Computer Technology (TECH 1101)
Tech Communications (TECH 1102)
Refrigeration (HVC 1303)
A/C & Refrig Lab (HVC 1304)
Interests
Services, HVAC, Wired and Wireless Networking, Electrical, Weather, Solar Technology,
Software, Business.
Kenneth Beavers
1420 Kodie St
Conway, AR 72032
501-617-8912
Bronzwicki@Gmail.com
www.linkedin.com/in/kennethbeavers