Emotional Intelligence
The Dr. Mary E. Keyes Certificate of Leadership
Dr. Nathan J. Cooper, C. Psych.
Centre for Student Development
Models of Emotional Intelligence
A. Four Factor Ability Model (Mayer, Salovey, Caruso)
B. Mixed Model (Ability & Product of Ability) Model (Goleman)
A. Four Factor Ability Model (Mayer, Salovey, Caruso)
I.
Emotional identification, perception and expression
II.
Emotional facilitation of thought
III.
Emotional understanding
IV.
Emotional management
*Empirically derived factors that highlight individual differences in ability.
B. Mixed Model (Ability & Product of Ability) Model (Goleman)
EI Domains and Associated Competencies
Personal Competence
Self-awareness
Emotional – aware of one’s emotions, recognizing their impact, and using gut to guide
decision making
Self-assessment – knowing personal strengths and limitations
Self-confidence – sense of self-worth and capabilities
Self-management
Emotional – managing/ controlling disruptive emotions and impulses
Transparency – honesty, integrity, trustworthiness
Adaptability – flexible in changing situations/ overcoming obstacles
Achievement – drive to improve performance excellence
Initiative – ready to act
Optimism – recognize/ emphasize the positive
Social Competence
Social awareness
Empathy – sensing the emotions of others, expressing interest in their concerns
Organizational – recognizing the currents, networks, and politics of an organization
Service – recognizing and meeting client needs
Relationship management
Inspiration – guide and motivate with vision
Influence – multiple persuasion tactics
Developing others – improving the abilities of others through feedback and guidance
Catalyst – initiating/ leading in new direction
Conflict management – resolve disagreements
Collaboration – foster cooperation and team building
Developing Emotional Intelligence
Label your feelings rather than people or situations.
Distinguish between thoughts and feelings
Take responsibility for your feelings
Use your feelings to help make decisions
Show respect for the feelings of others
Convert anger to energy
Validate the feelings of others
Tune in and fine tune your emotions
Avoid advice, commands, control, criticism, judgment, and lectures to self and others
Avoid people who invalidate you
References/ Reading List
Caruso, D.R., Mayer, J.D., & Salovey, P. (2002). Emotional Intelligence and Emotional
Leadership. In R.E. Riggio, S.E., Murphy, & F.J. Pirozzolo, (Eds.) Multiple Intelligences
and Leadership. Mahwah, NJ: Lawrence Erlbaum Associates, pp. 55-74.
Goleman, D., Boyatzis, R., & McKee, A. (2002). Primal Leadership. Boston, MA:
Harvard Business School Press.
Gregory, A. (2003). Touchy-feely Brainy? Works Management. 56(11), 38-41.
Mayer, J.D., & Salovey, P. (1997). What is Emotional Intelligence? In P. Salovey &
D.J. Sluyter (Eds.) Emotional Development and Emotional Intelligence. New York:
Basic Books, pp 3-31.
Mayer, J.D., Salovey, P., & Caruso, D. (2000). Models of Emotional Intelligence. In R.
Sternberg (Ed.) Handbook of Intelligence. Cambridge, UK: Cambridge University Press.
Mayer, J.D., Caruso, D., & Salovey, P. (2000). Emotional Intelligence Meets Traditional
Standards for an Intelligence. Intelligence, 27(4), 267-298
Details regarding the four factors and test structure of the MSCEIT, taken from:
http://www.eiconsortium.org/measures/msceit.htm
Sample MSCEIT items, taken from: http://www.emotionaliq.com/MSCEIT.htm
EQ international is a group of volunteers in several countries who are interested in
emotions, emotional needs and emotional intellingence. http://www.eqi.org/index.htm
Multi health systems is a company dedicated to the development, marketing, and delivery
of high-quality, standardized and integrated assessment and diagnostic products as well
as practice and treatment management products and services. http://www.mhs.com/
Tapia, M. (2001). Measuring emotional intelligence. Psychological reports, 88, 353364.