2013-14 PATIENT PARTICIPATION REPORT
St. Bartholomew’s Surgery
A description of the profile of the
members of the PRG
There are not 77 members attached to the PPG.
20-29 Males 8 / Females 8
60-69 Males 5 / Females 7
30-29 Males 17 / Females 12
70-79 Males 6 / Females 3
40-49 Males 1 / Females 2
80-89 Males 1 / Females 1.
50-59 Males 3 / Females 3
Ethnicity Breakdown at the end ot this
The steps taken to ensure that the
PRG is representative of our
registered patients and where a
category of patients is not represented,
the steps we took in an attempt to
engage that category
The Practice has several posters displayed one in the waiting room and
two on the entrance to the toilets asking patients to express an interest to
join the PPG and see the receptionist for more details. The receptionist
whilst dealing with a patient face-to-face, would ask whether he or she is
interested and would like to join. All patients with a mobile telephone were
sent text messages about the group and whether he/she would like to join.
Details of the steps taken to determine
and reach agreement on the issues
which had priority and were included in
the local practice survey
A meeting was agreed with members of the PPG to discuss areas of
concerns. At this meeting the questions were formulated with the group.
Additional questions from the Practice to ascertain how clearly information
was received and understood by patients.
The manner in which we sought to
obtain the views of our patients
The patients can speak to a member of staff, face-to-face, over the
telephone or write to the Practice. Views can be sent via the Practice
email.
Details of the steps taken by the
practice to provide an opportunity for
the PRG to discuss the contents of the
action plan
The PRG were involved from the beginning and encouraged to provide an
opportunity for the content of discussion and the plan of action.
Details of the action plan setting out
how the finding or proposals arising
out of the local practice survey can be
implemented and, if appropriate,
reason why any such findings or
proposals should not be implemented.
The questionnaires were a direct consequence of the PPG initial meeting.
A subsequent meeting was agreed to discuss the findings and proposals
arising out of the local practice surgery. How these changes would be
implemented if deemed appropriate and if not the reasons why proposals
should not be implemented. The results overwhelmingly support the
status quo.
 Prescription review – how often would you have your prescripton
review by your GP – 3 to 4 months. Why Prescriptions are not
taken over the telephone? – to avoid prescribing errors / the
wrong medication being prescribed – there is no change.
 How the internet access works for patients booking an
appointment online – the advantage for using this system means
patients have the first refusal for appointment before the doors are
open (07:55am) at the Practice and before the telephones are
switched over (08:00am).
 Speak to a GP on the telephone – Patients can call the surgery
Monday – Friday from 11:00am but before 11:30am to speak to a


A summary of the evidence including
any statistical evidence relating to the
findings or basis of proposals arising
out of the local practice survey
Changes we intend to take as a
consequence of discussions with the
Patient Representative Group is
respect of the results, findings and
proposals arising out of the local
practice survey
GP.
The glass door for patients to enter and exit the building is a
hazard – a poster with a yellow sheet has been placed on the
door which clearly indicates to any patients the door is closed.
Members of the PPG would like to be informed of any meetings at
least one week before the meeting. Which will be at the same
time the text messages are sent out to patients.
Proposals araised: 27.02.14 PPG meeting
- Prescription review
- Prescriptions are not taken over the telephone
- Booking your appointment online
- Speak to a GP on the telephone
- Reception glass door
- Notice for future PPG meetings
Action Plan
The Practice will continue to review patients for medication every 3 to 4
months.
Any changes at the surgery should be clearly displaced in the patients
waiting area and on all GP consulting room doors.
Patient shall be informed of any changes face-to-face or on the telephone
and for patient with mobiles by text message.
Monitor repeat prescription procedures, direct feed back to pharmacists.
ii. where it has participated in the
Scheme for the year, or any part
thereof, ending 31 March 2013, has
taken on issues and priorities as set
out in the Local Patient Participation
Report
The PRG agreed the initial agenda in 2013.
The opening hours of the practice
premises and the method of obtaining
access to services throughout the core
hours and extended hours
arrangements (the times at which
individual healthcare professionals are
accessible to registered patients.
This information is displayed on the practice website, in the Practice
Leaftlet and on the main door of the building whilst the surgery is closed.
Ethnicity Breakdown –
African – 5
Baltic – 1
Bangladeshi – 8
British – 6
Caribbean – 8
Filipino - 3
Greek - 1
Indian - 9
Nigerian -2
Other Black – 3
Other White – 1
Turkish - 1
Other White Background – 2
White British - 11
Pakistani – 11
White & Caribbean Mix - 2
Polish - 1
Sri Lankan - 3