Posting
Department: 81
Organization: 812052
Job Code/Title: 18905
- Executive
Offices
- Ex Bus Op Div
- Ies Senior Business Operations Specialist
(LSO/Cross Applications)
Position Number: 300945
County: Dauphin
Work Location: Office for Information Technology
Integrated Enterprise System
555 Walnut Street, 7th Fl., Forum Place
Harrisburg, PA 17101
Type of Job: Non-Civil Service
Union: No Union Representation (Not subject to provisions of a union agreement.)
Bargaining Unit: A3
Seniority Unit:
Type Position: Permanent / Full Time
Salary Range: $58,719 - $89,213
Pay Schedule / Range: MA / MA09
Posting Length: 11 days
Posting Dates: 4/24/2015 - 5/4/2015
Contact Number: (717)772-8075 or lshank@pa.gov
Information: WORK HOURS: 7:30 AM - 4:00 PM
Description of Duties: This non-civil service position is a senior business operations specialist for the LSO/Cross Apps
Team within the Integrated Enterprise System (IES) Human Resources (HR) unit. This position
performs advanced technical and analytic work in the review and (re)design of business
processes and configuration for LSO and HR cross applications. LSO utilizes SAP Learning
Solution as the framework for the Commonwealth's enterprise training system. HR cross
applications include Employee Self-Service (ESS) and other applications used across multiple
HR functionality components. The Commonwealth's SAP ERP installation integrates the central
administrative functions of the executive branch of government. Human resources functionality
encompasses over 100,000 positions with over 80,000 active employees.
The incumbent in this position supports the objectives of the IES LSO/Cross Apps Team by
providing a single point of accountability for the responsibilities listed above.
The incumbent:
Leads the (re)design, development, testing, implementation, maintenance, documentation, and
support of new and/or revised business processes in the assigned area of responsibility.
Evaluates business requirements to determine the most efficient solution considering the impact
of standard software on existing business processes and the costs of custom user
enhancements.
Evaluates how to incorporate changes to legislation, collective bargaining, and policy into the
enterprise software.
Works closely with OA Bureau of Systems, Policy, and Program Planning, agencies, and
external parties to gather business requirements.
Ensures the system's design satisfies functional and operational requirements.
Identifies transition needs between old and new processes to the LSO/Cross Apps Team Lead
and business process owner, OA Bureau of Systems, Policy, and Program Planning.
Coordinates design and configuration activities with other project functional teams to ensure all
enterprise needs are met in an integrated software approach.
Applies business process knowledge and technical aptitude to support, enhance, and develop
systems solutions which may span multiple technical environments.
Creates and modifies Detailed Functional Specifications that describe custom requirements to
the applications development staff.
Participates in work groups formed to address short-term or ongoing issues. Works
independently and as part of a subgroup to define issues as problems or enhancements.
Designs test scripts to represent business scenarios.
Executes functional unit, integration, systems, and regression test scripts.
Validates test results to ensure development objects satisfy systems requirements.
Considers all systems post-audit requirements to be satisfied during blueprint phase of
methodology.
Requests promotion of objects to testing and production environments.
Identifies user roles to ensure business process needs are satisfied, reviews the assignment of
transactions to roles for appropriateness, and provides guidance to the LSO/Cross Apps team
lead for role-mapping considerations.
Prepares and presents reports and statuses identifying operational and system strengths and
deficiencies.
Technical functions:
Configures SAP software.
Creates SAP variants to execute programs.
Executes programs in the respective environments.
Identifies relevant technology issues and develop alternative solutions, as necessary.
Designs processes for inbound/outbound interfaces between SAP and external systems,
including data definition formats.
Executes tasks relative to SAP maintenance activities in the areas of support packs, OSS notes,
and software upgrades.
Communicates with SAP via OSS messages for items relative to standard SAP development.
Support Functions:
Provides systems expertise for any problems or projects that affect this area of responsibility.
Meets with Business Process Owners to resolve difficult and sensitive issues or problems.
Prepares or assists in the preparation of training materials and scenarios.
Develops user documentation such as Business Process Procedures and End User Procedures.
Provides functional support and technical assistance to end users in coordination with OA-
Operations division.
Discusses and coordinates relevant information with staff of other agencies under the governor's
jurisdiction, independent agencies, and external business entities.
Assists in the preparation of procedures, standards and manuals and provide input in policy
development by the OA business process owners.
Assists the OA business process owners with the implementation and consistent application of
policy within Commonwealth agencies.
Provides ongoing production support by ensuring prompt resolution to mission critical application
problems.
Performs related work as required.
PLEASE NOTE: Final selected candidate(s) may be required to undergo and successfully
complete a comprehensive background check, which may include criminal and financial checks.
Essential Functions: * Use a computer and standard office equipment
* Communicate effectively both orally and in writing
* Work independently and as a team member
* Travel as required
* Plan and organize tasks
* Analyze complex information
* Work on multiple issues and projects
Last Date Job Applications Will Be Accepted: Monday, May 4, 2015
THIS IS A MANAGEMENT POSITION
Recruitment Method(s):
Applicants must meet one (or more) of the following methods(s) to be considered for this vacancy:
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Non-Civil Service Recruitment
Non-Civil Service Non-Seniority
Transfer
Reassignment
Voluntary Demotion
Eligibility - all candidates
1. Meet the minimum experience and training required for the job: Five years of professional work in a business
operations area; OR One year of professional work in a business operations area, and a bachelor's degree in
public administration, business management, information systems, or related field; OR One year of technical work
in the review and redesign of business processes and the configuration and design of enterprise software in an
SAP environment; OR An equivalent combination of experience and training.
2. Pennsylvania residency requirement waived.
How to apply - all candidates:
The following materials must be mailed and postmarked on or before Monday, May 4, 2015:
1. Most Recent Employee Performance Review
2. Submit a request for consideration in the form of a memorandum, letter, or bid form which must be accompanied
by a Personal Data Sheet and a resume which reflects work history and education.
If interested in applying by mail, please send above specified materials to:
CONTACT PERSON: Lynn Shank
ADDRESS: Commonwealth Technology Center
1 Technology Park
Harrisburg, PA 17110
TELEPHONE: 717-772-8075
EMAIL: lshank@pa.gov
The Commonwealth of Pennsylvania is an equal opportunity employer.