CUSTOMER SERVICE
OBJECTIVE
To utilize my collections & customer service skills in helping foster
the long term growth and revenue of a company.
WORK EXPERIENCE
State Collection Services Geneva, IL
Customer Service/Collection Specialist (January 2013 to Current)

Resolved past due medical bill balances with patients

150% of $10,000 goal - July 2013

Consistently ranked 95% for meeting customer service
standards

Conducted budgetary reviews for patient payment plans

Responsible for 150 inbound/outbound calls per day

Handled and resolved service, billing and client complaints

Analyzed, tracked data, skip traced, updated aging reports
Douglas Electric Chicago, IL
Office Manager (September 2005 to December 2012)

Handled approximately 75-100 phone calls per day

Dispatched messages to electricians and owner

Designed marketing campaign to increase sales
 Responsible for bringing payments current along with
reconciling balances and billing discrepancies
Yellow Book, USA Chicago, IL
Account Representative (September 2002 to September 2005)
 Sold ad space in print directories (Midwest - Ranked top 25%
overall production & 10% new business accounts & dollars
 Cold Called, telemarketed and set appointments with prospects
 Prepared proposals and ran presentations for prospects
 Handled billing, customer service & artwork issues
Encyclopedia Britannica Chicago, IL
Inside Account Executive (September 2001 to July 2002)
 Negotiated renewal pricing for online encyclopedia contracts
 Serviced & maintained accounts to ensure proper online
access and service
 Telemarketed, e-mailed and faxed online and promotions
to current and new customers
EDUCATION
Bradley University Peoria, IL
Bachelor of Arts & Sciences, June 2001
Marketing & Public Relations, Major GPA (Marketing):
3.0/4.0 Major GPA (Public Relations) 3.3/4.0, Overall GPA:
3.0/4.0
HONORS
Delta Tau Delta Arch Chapter Award (Superior Academic
Achievement), MVC All Conference Honor Roll (Men’s
Tennis) 2009 Umpire of the Year (Chicago Tennis Officials)
ACTIVITIES
American Marketing Association, Bradley Investment
Organization (Vice President, Treasurer, Fundraising Director),
Public Relations Student Society of America (Treasurer,
Fundraising Director), Bradley Men’s Tennis Team, Delta Tau
Delta Fraternity (Rush, Sports, Social, Philanthropy
Committees), Bradley Cheerleading Club
SKILLS
Experience with Microsoft Word, Access, Excel.
and QuickBook Pro. Bilingual in Slovak.