A Moment of Your Time
Treetops
Data collection for Treetops University Hospital North, DECEMBER 2011
Over a four week period comment cards were given out to patients at point of discharge, 13 patients completed the comment cards
and their feedback is highlighted below.
Date/W/C
Ward/Department
What was good
What was bad?
04/012/11
Treetops
I could not feel a
thing
No comments
received
No Comments
received
04/012/11
Treetops
Nothing Treetops
are brilliant
04/012/11
Treetops
Staff were excellent
and went out of their
way to deal with a
very scared child
The staff were very
friendly and made
Ross eel at ease
04/012/11
Treetops
Made to feel very
welcome and looked
after, nursing care
was great being kept
informed
Getting woke up
Quicker discharge
told we could go
home – only minor
suggestion
We were happy
with all aspects of
the care which
Ross received
It would have been
nice to have been
shown where the
kitchen and
playroom are and
told to provide your
own meals
other than that no
complaints
ACTION: The
Nothing
What could we
have done better?
Please circle the
words that best
describe how
you feel when at
the hospital?
Happy, cared for,
excited, looked
after, understood
Cared for
Additional
comments
Happy, cared for,
looked after
unsure
N/A
Happy, cared for,
looked after,
understood,
looking forward to
going home
N/A
N/A
N/A
Page | 1
Patient feedback
patient / carer
information
booklets have been
updated and the
issue of introducing
families to the ward
discussed at our
staff meeting.
Treetops can have
a very rapid turn
around of patients
which makes this a
challenge
sometimes – the
issue is being
monitored.
04/012/11
Treetops
Everything
Nothing
Keep it up
Happy, cared for,
looked after,
understood
looking forward to
going home
The care
concern and
friendliness
show by the
nurse, doctors,
and staff during
our stay at
Treetops was
outstanding,
they made it
comfortable
they were
reassuring and
easy to talk to
as well as
approachable
Thank you for
Page | 2
Patient feedback
04/012/11
Treetops
Staff were friendly
and helpful
04/012/11
Treetops
04/012/11
Treetops
04/012/11
Treetops
04/012/11
Treetops
Everything the
emotional support
and all your kindness
a fabulous nursing
staff will miss you all
Everything nurses are
fantastic nice and
clean
The staff, nurses
doctors, food
helpfulness
Everything apart from
my son being ill the
members of staff
have been amazing
No comments
received
Nothing
Nothing
Nothing
Nothing
No comments
received
Nothing, I went
through the
motions bit but the
positive directed
towards a fab team
Nothing you was
perfect
Nothing –
everything was
great
Everything perfect
just the ay it is
Cared for, looked
after, looking
forward to going
home
No comments
received
Happy, cared for,
looked after,
understood
Happy, cared for,
excited, looked
after
Have felt every
emotion but the
positives are
towards all
members of the
staff and the
negatives around
showing and
understanding
such high levels
of care and
professionalism
whilst remaining
personal, fun, if
Treetops was a
hotel we would
definitely be
back hopefully
we will not need
to
N/A
You could not
have done any
better much
love to you all
N/A
N/A
What an
amazing team
I cannot thank
you enough for
all your support
not only for my
gorgeous little
Page | 3
Patient feedback
my son being
poorly
04/012/11
Treetops
04/012/11
Treetops
04/012/11
Treetops
Staff were very
friendly and helpful
care was timely
Feeding breast, food
was lovely,
explanations from
nurses/sisters/doctors
about courses of
actins overall care of
patient was excellent
support given to
parents
Staff were really
friendly especially
Jan & Victoria
Nothing
Nothing
Nothing
Explain usage of
kitchen facilities
when initially
admitted to the
ward
As above.
Pillows
Better seating and
pillows
More pillows and
seating has been
ordered. The
quality of pillow
may be an issue,
but we have to
meet certain
standards around
fire retardancy and
cleanable
materials. This will
be monitored by
the area manager.
Happy, cared for,
looking forward to
going home
Happy, cared for,
scared, looked
after, understood,
concerned ,
looking forward to
going home
man but also
myself you do
above and
beyond your job
descriptions
N/A
N/A
Happy, cared for,
looked after,
understood,
looking forward to
going home
Page | 4
Patient feedback