Planning the transition: Assigning Roles and Responsibilities
Many change initiatives fail because we don’t ensure that the people involved know what we expect of them. Similarly many
change initiatives fail because we don’t take into account the interests and needs of people directly affected or because we don’t
keep those impacted informed about what we are doing, when and why.
A RACI map, developed alongside a stakeholder plan (Toolkit 4) and used at Stage 4 when you are developing your change plan
will help you avoid some of the challenges you will face as you implement a change initiative.
RACI (Responsible, Accountable, Consulted, Informed)
R= who is responsible?
The person who has to do it
A= who is accountable?
The person who makes the final decision and has
ultimate ownership (the buck stops here)
The person who must be consulted before a
decision or action is taken
The person who must be informed that a decision
or action has been taken
C= who is consulted
I= who is informed