Appendix A
1. American Airlines’ facebook posts
UPDATE: November 8, 8:25 AM CST
We want to express again our sadness about the loss of Jack the cat
this past weekend. The search, recovery and fight for Jack's life
touched many at American Airlines and in this community. For those of
us who are pet owners, we know Ms. Pascoe's decision was a difficult
one, and our family at American sends heartfelt sympathies to Karen
and to all in this community who have been moved by Jack's story.
We know the outpouring of emotion will continue, so we are dedicating
this Notes page for comments of sympathy and encouragement. Please
continue showing your support for Karen and Jack on this dedicated
page.
Tomorrow we will return our main Wall to the general travel
conversation, and we ask that all Jack-related conversation please
move to this dedicated Notes page for future dialogue. Any comments
not made to this dedicated Note page (below this Note) will be hidden or
removed.
In the meantime, thanks to those of you showing your support and
compassion.
Sunday, November 6
Unfortunately, Jack the cat had to be euthanized by the veterinarian
today. We are deeply saddened that Jack the cat has passed away, and
we offer profound sympathy to Jack’s owner, Karen Pascoe, for her
loss. Our heart also goes out to the Friends of Jack and those in the
cat-loving community who have grown fond of Jack since he went
missing. We understand that a cat is a beloved family member for so
many, including our own employees.
From all of us at American, our sincere apologies to Karen and Jack’s
family and friends. We also thank all of you who have provided support,
ideas, kindness and understanding for Jack along the way.
Friday, October 28
In an effort to get Karen to Jack as soon as possible, we are flying her
to JFK this evening for what we’re sure will be a much-needed reunion
for both of them. Additionally, we have assumed responsibility for
covering Jack’s veterinary and medical expenses, and have done so
since his reappearance. Jack’s condition remains closely watched by
his veterinarian, and we will do our best to provide updates as soon as
we learn more. To everyone following this story, we share your concern
and hope, and we ask that you please continue sending your positive
thoughts and prayers to Jack and Karen.
Wednesday, October 26
As Jack has been on his own for two months, we have now learned that
he will need to remain in the care of a veterinarian for an additional
period. Ms. Pascoe has been advised of these developments, and Jack
will not be able to travel at this time due to the care and treatment he is
receiving.
Tuesday, October 25
American Airlines is happy to announce that Jack the Cat has been
found at JFK airport. American's team of airport employees have been
focused on the search effort since Jack escaped on August 25, 2011.
Jack was found in the customs room and was immediately taken by
team members to a local veterinarian.
American's priority was advising Jack's owner, Ms Pascoe, which
occurred immediately after he was identified. Now we are also happy to
advise all other Friends of Jack of this news. American plans to fly Jack
to California to be reunited with Ms Pascoe.
The ongoing search efforts to locate Jack have included many
employees at the airport who have remained vigilant in their search and
committed to finding Jack. We thank the Friends of Jack for their
ongoing search efforts outside the JFK perimeter and share everyone's
relief that he has been found.
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UPDATE on AA's search for Jack the Cat - September
9, 1:42 PM EST
Since our last update this past Friday, our employees have continued
the search for Jack at JFK over the weekend and into this week. We
are all concerned with Jack’s well-being and our employees have been
doing everything they can to locate him. This past weekend we also
issued a pet Amber alert that we hope furthers awareness about Jack.
This broadens our search beyond the airport grounds in the event he
has made his way into the community surrounding the airport.
We continue to place food and water around the airport and monitor for
signs of Jack. We have posters in employee break rooms and on
bulletin boards and throughout the JFK facility. We have alerted all
airlines at JFK of our search and have flyers with Jack’s photo and our
request for help should they see him. Have-a-Heart Humane traps are
set around the airport where our pet detective indicated Jack’s scent
was present and they are being checked regularly. While we regret the
initial impact to our efforts that were caused by the closure of JFK due
to Hurricane Irene, our search effort and communication with Jack’s
owner, Ms. Pascoe, has been extensive.
While our employees continue to their search for Jack, at this point we
feel we have exhausted most of our options to continue expanding the
search for Jack beyond our prior and ongoing efforts. Our efforts will
obviously continue, and we will provide updates when we have any new
developments to share. We plan to continue our dialogue with Jack’s
owner and discuss with her any next steps.
As many of you have asked how this happened, we continue our
internal investigation as to how Jack escaped. Once we fully
understand what happened, we will do everything possible to learn from
this situation going forward in an attempt to prevent it from happening
again. For so many of us at American Airlines, our pets are very much
our family members, too.
As we know the dialogue will continue on Jack, we are dedicating this
Note page update as the appropriate forum for discussion, where we
welcome all comments and conversation about Jack. Beginning
Monday, September 12, in an effort to allow space for more general
travel conversation to continue on our main Wall page, and on other
customer posts, any comments related to the search for Jack should be
made to Jack’s dedicated Note page (below this note). We will delete
any comments about Jack that are not made to this dedicated Jack’s
page.
If we are able to find Jack and reunite him with Ms. Pascoe, this
community will be the second to know after Ms. Pascoe. We hope as
much as you do that Jack is discovered safe and sound so we can get
him home.
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UPDATE on AA's search for Jack the Cat - September
2, 4:40 PM EST
by American Airlines on Friday, September 2, 2011 at 10:41pm ·
American Airlines and its employees continue to search for Jack and
coordinate closely with his owner, Ms. Karen Pascoe. Our JFK
employees continue to expand efforts to find him, including hiring a pet
search-and-rescue specialist who, accompanied by Ms. Pascoe, today
searched JFK with a scent-tracking dog. In addition, today we are in
the process of issuing a Pet Amber Alert that will further broaden
the search beyond the airport into the surrounding community.
Based on feedback from the tracker, we remain hopeful that Jack might
be found and we are incorporating her suggestions. Today’s
developments are in addition to our other ongoing efforts, including:
▪ Flying Ms. Pascoe from California to New York to assist with the
search and see first-hand our efforts to locate Jack.
▪ Placing food and water around the operation.
▪ Employees continue to walk the operation.
▪ AA placed posters in employee break rooms, on bulletin boards, and
throughout our JFK facility. An alert has been posted
electronically, visible to employees from all departments.
▪ Airside equipment, such as bag carts, is being inspected.
▪ Video footage from the immediate and surrounding areas has been
under review.
▪ All airlines at JFK have received a flyer with a request for assistance.
▪ Representatives from the Port Authority of New York, including a
Wildlife Management representative, have provided
recommendations and humane traps, made patrols and
distributed information.
▪ American has consulted with the Mayor’s Alliance Society for NYC to
set up Have-A-Heart humane traps that have been placed
throughout the area.
▪ Daily briefings are occurring to review progress and generate ideas
for locating Jack.
American Airlines continues to conduct a thorough investigation into
how Jack escaped and to determine how we can learn from it. We
understand that a cat is a loved family member for so many, including
many of our own employees, and we are doing our utmost to find Jack.
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UPDATE on AA's search for Jack the Cat - September
1, 8:11 PM EST
by American Airlines on Friday, September 2, 2011 at 2:13am ·
To everyone who shares our concern for Jack and supports our efforts
to find him:
American Airlines and our employees continue to work diligently to find
Jack and reunite him with Ms. Pascoe and Barry.
Here’s what’s new today. We have retained the pet detective that Ms.
Pascoe (Jack’s owner) has suggested we use, and the detective will
accompany Ms. Pascoe as part of our search efforts. By working
directly with the detective, American can offer faster and more
comprehensive access to AA’s JFK facilities. This is in addition to other
ongoing efforts to find Jack, including:
▪ Ms. Pascoe has accepted our offer to fly her from California to New
York to assist with the search and see first-hand our efforts to
locate Jack.
▪ Food and water have been placed around the operation and is
regularly replenished. If Jack feels comfortable returning to his
kennel, we have placed food and water inside it as well.
▪ American has consulted with the Mayor’s Alliance Society for NYC to
set up Have-A-Heart humane traps that have been placed
throughout the area.
▪ Employees, including the American Airlines Managing Director in JFK,
continue to walk the entire operation in search.
▪ AA has placed posters in employee break-rooms, bulletin-boards on
the ramp, and throughout our JFK facility. An alert has been
placed on electronic bulletin boards visible to all employees from
all departments.
▪ All airside equipment, such as bag carts, is being inspected.
▪ Extensive video footage from the immediate and surrounding areas is
under review.
▪ All airlines at JFK have received a flyer with a request for assistance.
▪ Representatives from the Port Authority of New York, including a
Wildlife Management representative, have provided
recommendations for the search.
▪ The Port Authority is making regular patrols of the airfield and has
been provided with information and posters, which it has
distributed to businesses on the airport property.
▪ “Vet Port,” which provides veterinary services to the airport, airline
and local airport businesses, has been alerted and is supporting
the search effort.
▪ Daily briefings are occurring to review progress and generate ideas
for locating Jack.
▪ American Airlines continues to conduct a thorough investigation into
how Jack escaped and determine how we can learn from it.
We have adopted some of your ideas into our search plan and thank
the community for your ongoing support for Jack during this period. We
understand that a cat is a loved family member for so many, including
many of our own employees, and we are doing our utmost to find Jack.
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UPDATE on AA's search for Jack the Cat - August 31,
6:50PM EST
by American Airlines on Monday, August 29, 2011 at 8:28pm ·
Update on Jack the Cat - August 31, 6:50PM EST
Our JFK employees continue to diligently search for Jack the Cat.
Unfortunately there are no confirmed sightings of Jack at this
time.
As well as our oneworld alliance partners, we have asked all
other airlines at JFK to join us in the search for Jack.
Update on Jack the Cat - August 30, 7:06PM EST
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Karen (Jack’s owner) has accepted our offer to fly her from California
to New York to assist with the search and see first-hand our
efforts to locate Jack. We have accommodated Karen’s wish to
travel this weekend and will escort her throughout JFK.
Port Authority confirmed no sightings of Jack have been reported
from patrols of the airfield.
Daily briefings are occurring to review progress and generate any
ideas for locating Jack.
Representatives from the Port Authority of NY, including a Wildlife
Management representative, participated in the 8/30 debriefing
providing recommendations and offering extended support
including extra traps.
Contacts with search dog and other animal tracking services have
been made and are being evaluated.
Extensive CCTV footage in the immediate and surrounding areas are
under review.
All oneworld alliance airlines, Swiss port, Jet Blue & other airlines
have received a flyer with a request for assistance, and we are
making a request of all airlines at JFK for the same.
American Airlines is conducting a thorough investigation into how
Jack escaped.
We have adopted some of your ideas into our search plan and thank
the community for your ongoing support for Jack during this period. We
understand that a cat is a loved family member for so many, including
many of our own employees, and we are doing our utmost to find Jack.
Update on Jack the Cat - August 29, 2:28PM EST
We repeat our apologies for the upset caused by this situation, and
wanted to share an update in our efforts to find Jack:
▪ American has offered Jack’s owner, Karen, a flight to New York
to personally visit the JFK operation and help assist with
search efforts.
▪ American has consulted with the Mayor’s Alliance Society for
NYC to set up Have-A-Heart humane traps that are being
placed throughout the area.
▪ Food and water has been placed around the operation since
Thursday.
▪ If Jack feels comfortable returning to his kennel, we have placed food
and water inside as well.
▪ Employees, including the American Airlines Managing Director in JFK,
have walked the entire operation in search.
▪ All airside equipment, such as bag carts are being inspected.
▪ The Port Authority of New York has been contacted with information
and posters. They are fully cooperating in the search and
distributing posters to other businesses on the airport property.
▪ AA has placed posters in employee break-rooms, on the ramp, and
throughout our JFK facility.
▪ An alert is being placed on electronic bulletin boards visible to all
employees from all departments.
▪ “Vet Port” has been alerted and is supporting the effort. Vet Port is a
veterinary service used by airlines and business local to the
airport property where a lost pet would be turned in.
▪ Access from the airside ramp area leading into the terminal building
are being inspected and monitored.
We will continue searching, and as soon as we have any more
information, we will share it with the community.
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