BTO RAFFLE 2015 RULES Availability of tickets BTO staff and their families are excluded from playing the Raffle. Woods Group Ltd employees are excluded from playing the Raffle. There will be no unsolicited mailing of tickets to non-members of the BTO. Tickets will only be sent directly to members of BTO or its Garden BirdWatch scheme or those who have previously requested them. In addition, anyone may play online at our website page, hosted by Woods Group Ltd, www.raffleentry.org.uk/bto. Tickets may not be sold on the street. Applications must be from players aged 16 years old or over. No person under this age is allowed by law to enter the BTO Raffle. Online players must confirm that they are aged 16 or over. Any person who has entered BTO Raffle who is under 16 years old will automatically forfeit any prize and will be excluded from future entries. If a person under 16 years old is found to have participated in a lottery after the lottery draw has taken place, then a full refund will be made to that person and any prizes that might otherwise have been due to them will not be paid out. If prizes have already been paid out, all reasonable attempts will be made to recover them. Payment Tickets are priced at £1 each. This is written upon the ticket and stated on the website. They may not be sold for any more or less than the stated price. Tickets should be retained by the ticket holder as this bears their number. If entering online, your ticket numbers will be displayed on the screen and emailed to you. Ticket stubs must be returned to the address given with a valid payment by 9th February 2015. If an entry is received after 9th February 2015 then it will be treated as a donation. Payment may be by cheque or by payment card details. CAF vouchers cannot be accepted. Cash should not be sent through the post. Tickets may also be bought online by making a card payment. If for any reason a payment is returned as unsuccessful the participant will be contacted in the first instance, and if no payment is subsequently received, the entry will be removed from the draw. Proceeds will be paid by Woods Group Ltd into the BTO bank account. Draw The draw will take place on 16th February 2015. If the draw date is changed then all reasonable steps will be taken to ensure that participants are made aware. The winning numbers will be selected at random from the combined entry stubs and online entries via a Random Number Generator so that no unfair advantage can be gained The five winners will be notified by email, telephone or letter and a list of winning numbers provided on our website at www.bto.org/raffle. BTO reserves the right to publish the names of winners. There are no cash alternatives to the prizes. Document1 Self-Exclusion Players, including online players, may at any time request by phone, post or email to be excluded from receiving further raffle ticket mailings or may unsubscribe from e-newsletters promoting the raffle. A self-exclusion form can be provided if necessary. This information will be added to our database so that they do not receive tickets or specific marketing material. This will be for a period of at least 6 months, but a longer time period may be specified. After this time the individual must contact us and ask that we resume sending tickets to them. Complaints Complaints about the raffle should be addressed to the Promoter, Ieuan Evans, at BTO, The Nunnery, Thetford, Norfolk IP24 2PU, telephone 01842 750050, email ieuan.evans@bto.org. If the complaint remains unresolved it will be referred to the Director of the BTO. If it still remains unresolved thereafter it will be referred to the Independent Betting Adjudication Service (IBAS) for independent resolution. A log will be kept of all complaints received and the actions taken. A copy of the decision or a note of the outcome of each dispute referred to IBAS will be provided to the Gambling Commission quarterly. General Information The BTO Raffle is authorised as a Society Lottery by the Gambling Commission (www.gamblingcommission.co.uk). BTO is a registered charity, No.216652 (England and Wales) SC039193 (Scotland), company limited by guarantee No.357284. The promoter is Ieuan Evans, BTO, The Nunnery, Thetford, Norfolk IP24 2PU. The BTO Raffle is intended to be a fun way to support BTO and the vital work we do. If you feel you have a problem with gambling you should visit GamCare's website where you can get help and advice www.gamcare.org.uk or contact the GamCare National Helpline on 0845 6000 133, lines open 8.00am until midnight. Document1