JOB TITLE:
Housekeeping Operative
RESPONSIBLE TO:
Property Services Team Supervisor
WORKING HOURS:
37 hours & 16 hours per week
Date:
October 2012
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OVERALL TEAM OBJECTIVES
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Properties are commissioned, fitted out and maintained to the highest standards and the Property
Services Team works towards achieving the Brighter Futures corporate strategy
 Customers (tenants and schemes) report that they are satisfied with work carried out by the
Property Services Team
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OUTCOMES
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Properties, office and tenanted properties (where tenant will be present) are cleaned and
maintained to an agreed timetable and to the agreed standards
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SPECIFIC TASKS
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Provide a regular cleaning service across all properties, office and non-housing premises
Complete work from prepared job sheets to Brighter Futures standards
Assist in the setting up of new properties and developments
Ensure that the working environment is safe
The cleaning materials are properly managed on site and are otherwise stored safely
GENERAL
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Promote brighter futures aims and philosophies to any agency or organisation in a professional
manner
Take responsibility for your own professional development and training
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COMPETENCIES
Communication
1. Communicates at manner, level and pace as appropriate
2. Demonstrates active listening skills with customers and colleagues
3. Written communication is clear, concise and factual
Teamwork
1. Understands own role within the team and its value to team goals and objectives
2. Knows own limitations and who to go to for help and when
3. Acknowledges that people are entitled to their own opinion and accepts that they may be different
Customer Focus
1. Provides prompt and timely support that meets individual customers needs
2. Ensures own understanding and that of customers
Operations
1. Demonstrates the ability to apply organisational standards to performance
2. Uses information available to make an informed decision
3. Recognises when problems arise and who to go to
Continuous Improvement
1. Demonstrates the ability to plan workload
2. Demonstrates a ‘can do’ attitude
3. Demonstrates eagerness to improve skills, knowledge and experience to develop self
4. Has satisfactorily completed the foundation training
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PERSON SPECIFICATION
Property Services Team – (NMW)
General Cleaning
Vacuum cleaning
Wash dishes / pots / pans / cutlery
Polish surfaces
Mopping / sweeping floors
Empty bins
Clean kitchen appliances
Clean bathroom
Window cleaning (ladder use required)
Essential
Desirable
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Void Property / Deep Cleaning
Vacuum cleaning
Wash dishes / pots / pans / cutlery
Polish surfaces
Mopping / sweeping floors
Empty bins
Clean kitchen appliances
Clean bathroom
Window cleaning (ladder use required)
Clean tiles / pipework
Remove and wash bedding / curtains
Cleaning behind kitchen appliances
External property cleaning – yards etc
Cleaning inside cupboards / wardrobes
Cleaning light switches / pendants
Ensuring there is gas / electricity on at the property
Remove rubbish / wash out bins
Sort through any items left at the property
Report any repairs / replacements
Liaise with carpet cleaner / electrician / plumber
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Other tasks / responsibilities
Maintaining confidentiality
Working as part of a team
Knowledge of COSHH
Experience working alongside vulnerable adults
Ability to drive and use of a vehicle
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