Recruitment Information Pack Marketing and PR Officer (Maternity Cover, 0.6 FTE) Welcome from the Principal The vision of Ayrshire College is to raise aspirations, inspire achievement, and increase opportunities and our aim is to create a dynamic and innovative College to serve the communities and businesses in Ayrshire. We work in partnership with businesses and key stakeholders to ensure we are focused on providing opportunities which meet demand in key industry sectors in Ayrshire and beyond. Ayrshire College has a key role in helping to develop the economy in Ayrshire and beyond, by ensuring that students develop the right skills and positive attitudes to support the local, regional and national workforce needs. The College offers a broad and balanced curriculum across Ayrshire, offering hope, inspiration and opportunity to the communities we serve. By harnessing the strengths and talent of staff from across all of our campuses, and with an ethos of continuous improvement, we provide the highest quality learning experience for our students. I am delighted that you are considering joining our successful team at this exciting stage of our development. Following review of the vacancy information, if you feel that your knowledge, skills and experience are suited to this role, and you are enthusiastic with drive and ambition, we would be very pleased to receive your application. Thank you for taking the time to consider this career opportunity with us Heather Dunk Principal and Chief Executive 2 Introducing Ayrshire College Aims, Mission and Objectives The vision of Ayrshire College is to raise aspirations, inspire achievement and increase opportunities. Raising the aspirations of our students and staff to set ambitious goals for their learning and future careers, complemented with the right support to enable them to achieve these, is a key aspect of our vision. The College also seeks to contribute to raising the aspirations of the people, communities and employers across Ayrshire, helping all to achieve the goals important for their success. As well as increasing opportunities for our students and staff, we will work with partners and employers to increase opportunities which will benefit the wealth of the regional economy and the wellbeing of local communities. We have aligned the mission and vision of Ayrshire College with the strategic priorities of our partners, in particular to support the overarching ambitions of the three Community Planning Partnerships in Ayrshire. Fundamental to achieving our ambitions is a culture which supports this and our values will underpin everything that we do. Seven Star Ambition In aiming to be a world-leading College, we have developed a simple approach of delivering a seven star service. Supported by staff and students, this concept reflects our stretching ambitions for the College: 1. To deliver excellence in learning and teaching 2. To have an excellent reputation locally, regionally and nationally 3. To nurture new and further develop excellent partnership working with employers and Community Planning Partners 4. To recruit and retain highly skilled staff and enable students to flourish in excellent learning environments 5. To be the college of first choice for students 6. To be the training partner of choice for employers 7. To demonstrate excellence in financial sustainability 3 Curriculum Portfolio The curriculum portfolio is demand based to meet the educational requirements of learners across Ayrshire and the business community. The curriculum currently delivered supports the Scottish Government’s focus on the 16-19 year old age group, and also reflects the requirements of older students, including adult returners and those accessing training or education for the first time. College Campuses Ayr Campus The Ayr Campus includes the Dam Park Building, Riverside Building, and the Aeronautical Engineering Training Centre. The Dam Park Building comprises a range of student services as well as multi-purpose classrooms, professional training kitchens and engineering and construction workshops. The Riverside Building hosts IT suites, custom built studios for Creative Arts, Fashion workshops and Hair and Beauty salons. The Aeronautical Engineering Training Centre includes an aircraft hangar which is home to a “Bulldog” light aircraft, a flight deck simulator, a wind tunnel and jet engines. Kilmarnock Campus Kilmarnock Campus offers a range of curriculum programmes and also incorporates the Gallery Restaurant, The Hair Salon, Aqua Spa and Nail salons. The Campus also delivers a range of engineering and motor vehicle programmes and has developed strong partnership links with the engineering business community across Ayrshire. The Kilmarnock Campus offers a full range of student support services to enhance learner journeys. The new campus in Kilmarnock campus has been progressing at a steady rate since work began in June 2014 and will be ready for students in September 2016. 4 Kilwinning Campus The Kilwinning Campus offers industry standard resources which include design studios, IT suites and hairdressing and beauty salons. Nethermains Campus Nethermains supports a range of construction and motor vehicle courses and provides an industry standard environment to support student learning and teaching. The Craig Centre Horticulture and land management courses are based at the Craig Centre, Gatehead. Programmes delivered include tree surgery, and landscaping. Townholm Campus (Kilmarnock) Townholm Campus is home to our Centre of Sporting Excellence, which delivers a range of sport and fitness programmes. The Townholm campus also comprises a Trade Skills facility which supports Painting and Decorating, Bricklaying and Carpentry and Joinery. Skills Centre of Excellence Irvine Campus (Irvine Royal Academy) The Skills Centre of Excellence Irvine Campus is a new addition to Ayrshire College and opened in October 2014. The first part of the development of the Irvine Campus will see the delivery of Sport and Fitness and Health and Social Care courses. This campus will continue to develop over the academic term to provide other exciting opportunities in the future. 5 Governance and Management Structure Board of Management The Ayrshire College Board of Management was created on 1st August 2014. The Board provides strong and effective governance and strategic leadership for Ayrshire College. The current members of the Board include: Willie Mackie, Chair of the Board of Management Alan Walker, Vice Chair of the Board of Management, Chair – Audit Committee Heather Dunk, Principal and Chief Executive Wai-yin Hatton, Chair - Estates and New Campus Development Committee Barbara Graham, Chair - Learning and Teaching Committee Nicki Beveridge, Chair - Human Resources and Organisational Wellbeing Committee Tom Wallace, Chair - Finance Committee Juliana Pyper-McFarland, Service/Support Staff Board Member Julie Bradley, Curriculum/Teaching Staff Board Member Angela Alexander, Student President Holly Bates, Student Vice President Bill Costley, Board Member Gordon James, Board Member Professor Alan McGregor, Board Member James English, Board Member Fiona Fawdry, Board Member Executive Management Team Jane McKie, Vice Principal, Human Resources and Organisational Wellbeing Bernadette McGuire, Vice Principal, Learning and Teaching Michael Breen, Vice Principal, Finance and College Systems Jackie Galbraith, Vice Principal, Strategy, Planning and Performance Donna Vallance, Vice Principal, New Campus Development and Estates Services Senior Management Team Elaine Hutton, Director of Learning and Skills (Creative) Julie Maxwell, Director of Learning and Skills (Care, Education, Sport and Fitness) Gavin Murray, Director of Learning and Skills (STEM) Moira Birtwistle, Director of Learning and Skills (Hospitality, Tourism, Business and IT) Carol Nisbet, Director of Learning and Skills (Partnerships and Employability) Helen Canning, Director of Student Services David Davidson, Director of Human Resources and Organisational Development Alistair Gordon, Director of Finance and Student Funding Dave Swan, Director of ICT and MIS Stuart Millar, Director of Education Contracts and Business Development Michael McHugh, Director of Quality Enhancement 6 Executive and Senior Management Structure Heather Dunk Principal & Chief Executive Donna Vallance Vice Principal Estate and New Campus Development Eileen Mackin Project Director – New Campus Development (Kilmarnock) Michael Breen Vice Principal Finance & College Systems Jane McKie Vice Principal Human Resources & Organisation Wellbeing Alistair Gordon Director Of Finance & Student Funding (Kilmarnock) David Davidson Director of Human Resources & Organisational Development (Ayr) Dave Swan Director of ICT & MIS (Kilwinning) Helen Canning Director of Student Services (Kilmarnock) Bernadette McGuire Vice Principal Learning and Teaching Jackie Galbraith Vice Principal Strategy, Planning & Performance Elaine Hutton Director of Learning & Skills – Creative (Ayr) Stuart Millar Director of Education. Contracts & Business Development (Ayr) Julie Maxwell Director of Learning & Skills – Care, Education and Sport & Fitness (Kilwinning) Michael McHugh Director of Quality Enhancement (Kilwinning) Gavin Murray Director of Learning & Skills – STEM (Kilmarnock) Moira Birtwistle Director of Learning & Skills – Hospitality, Tourism, Business & IT (Ayr) Carol Nisbet Director of Partnerships & Employability (Kilwinning) 7 Ayrshire College News: INDIAN EDUCATION LEADERS VISIT AYRSHIRE COLLEGE Ayrshire College has welcomed a group of India’s education specialists to their Ayr campus, as part of a visit to learn about Scotland's education policy and practice across schools, colleges and universities. Education Scotland invited the group to Scotland following the Education World Forum in London 18th-20th of January. The British Council Scotland arranged for the party to visit Ayrshire College, Scotland’s Rural College and Glasgow Kelvin College’s Fashion Show. The delegation also attended a network reception where they heard from Dr Alasdair Allan, Minister for Learning, Science and Scotland’s Languages. India is a priority country for the Scottish government and Ayrshire College is optimistic that the visit could lead to real collaboration with India in the future. The group was comprised of: Rittika Parruck, Assistant Director (Schools) at the British Council in India Sujit Gulati, the Gujarat government's Principal Secretary for Primary and Secondary Education Srinivas Sriramdas, Education Advisor. All three were interested in the provision of learning, teaching and training in aeronautics as the Indian states of Karnataka, Gujarat and Andhra Paredesh are in the process of education and skills reform. The trio were given a tour of the College's Aeronautical Engineering Training Centre after first hearing about the opportunities available to students at Ayrshire College. They were given an explanation of the Scottish Credit and Qualifications Framework and how Ayrshire College's various STEM courses fit within it. A key message that the education group took away from their visit was the importance of working in partnership with industry leaders - after hearing about the College's strong partnerships with Ryanair, BAE Systems and other major aeronautical companies. 8 YOUNG PEOPLE BENEFIT FROM PRINCE'S TRUST PROGRAMME Ayrshire College Prince’s Trust teams from Ayr, Kilmarnock and Kilwinning marked the successful completion of their ‘Team Programme’ with a celebration at the Masonic Hall in Kilmarnock. Friends and family watched as their loved ones were presented with certificates and congratulated on their achievements. The young people involved, many of whom lacked confidence prior to the programme, shared their experiences. They spoke about what they had learned and how they had grown during the 12 week personal development course. The Prince’s Trust Team Programme is aimed at those aged 16-25. It offers practical skills, a residential week, community projects and work experience. Each student who completes the course at Ayrshire College gains seven qualifications. Jacqueline Mcfadzean, Prince’s Trust Team Leader, Kilwinning, said “Most young people leave the programme with increased confidence and self-belief as well as a better understanding of the importance of teamwork and a renewed focus for life and work.” The teams first came together in week three when they bonded during the residential stay at Auchingillan outdoor centre. They took part in team building activities which pushed them out of their comfort zones but ultimately empowered them and boosted their confidence. For their ‘Community Projects’ Ayr and Kilmarnock teams created an Eco-garden at Glencairn Primary in Prestwick. The Kilwinning team worked with St Johns Primary in Stevenston tidying up a neglected area of the playground. Work placements included Superdrug, Rathbone, Dumfries House, Corsehill Primary, Fullarton Care Home, Buckreddan Care Home, Kilwinning Sports Club and Ayrshire College ICT and Administration Departments. The final element of the course was the ‘Team Challenge’. The Kilmarnock team collected and distributed food parcels in conjunction with Arnold Clark Ayr. The Ayr team created a Santa’s grotto for Struthers Primary and the Kilwinning team worked with students on the PEZ (Personal Empowerment Zone) course to put on a pantomime. All teams also raised money for help for heroes 9 Recruitment Advertisement Career Opportunity Marketing and PR Officer (Maternity Cover for approximately 9 months) 21 hours per week Kilmarnock (Main Base) £25,452 per annum (pro rata) You will support the Marketing and PR Manager in delivering a comprehensive Marketing and PR service. This will involve supporting all aspects of Marketing and PR activity to enable positive brand management and promote the College effectively across external media sources, through developing and delivering marketing campaigns to promote the College and its services. You must have significant experience of writing engaging content and designing interactive tools for websites, blogs and social media posts to extend our reach and engagement levels. You will be competent at managing website CMS to improve navigation on a website to provide an excellent user experience. You should be proficient using Google Analytics and report on the effectiveness of marketing campaigns. You will be educated to HNC level or equivalent qualification, with experience in development of Marketing and Public Relations campaigns and providing support within a customer focused Marketing environment. A comprehensive knowledge of the Microsoft office suite and Marketing and PR principles relating to the development and delivery of marketing services are also essential for this post. Informal enquiries to Shelagh McLachlan, Marketing and PR Manager, 01563 523501 ext 4166, or email shelagh.mclachlan@ayrshire.ac.uk 10 Job Description 1. JOB IDENTIFICATION Post Title: Responsible to (Post Title): No of Job Holders: Last update: Marketing and PR Officer Marketing and PR Manager 4 Jan 2016 2. PRINCIPAL JOB PURPOSE The Marketing and PR Officer will support the Marketing and PR Manager in delivering a comprehensive Marketing and PR service. Support all aspects of Marketing and PR activity to enable positive brand management and promote the College effectively across external media sources. 3. JOB DIMENSIONS & CONTROL OF RESOURCES The post holder will support the development and delivery of on-line marketing and PR campaigns to promote the College and its services across a range of external networks and communities. Responsibility for developing campaigns for the Ayrshire College website, LinkedIn, Facebook, Twitter and Google+ platforms. The post holder will have no responsibility for staff or budgetary management 4. ORGANISATIONAL RELATIONSHIP 11 5. MAIN DUTIES & RESPONSIBILITIES 1. Support the Marketing manager through development and delivery of on-line marketing and PR campaigns to promote the College and its services effectively across a range of external networks and communities. 2. Contribute to the development of the Marketing and PR strategy to continuously promote the Ayrshire College Brand on-line. 3. Contribute to the development and implementation of systems, procedures and policies in order to establish and maintain an innovative, high quality and demand led service. 4. Produce and maintain the College’s calendar of events, in order to support effective event planning and organisation. 5. Maintain robust operational processes to ensure that all users of the service are supported appropriately. 6. Engage effectively with College staff in order to support the planning and organisation of events e.g. Graduation ceremonies and other celebratory and promotional events. 7. Support the design and development of the College’s marketing and promotional materials to enable maximum external coverage across the communities of Ayrshire and beyond. 8. Support the Marketing and PR Manager in the preparation of reports and analysis to assist in strategic development. 9. Effectively maintain systems and databases to ensure the efficient performance of the full range of Marketing activities. 10. Maintain effective administration procedures to underpin the efficient performance of the service area and support the management of relationships with College alumni. 11. Participate fully as a member of the team providing support as required to ensure a seamless service is delivered at all times across all campuses. 12. Provide high-quality customer focused assistance for all enquiries to support the activities of the team. 13. Support the implementation of all College policies, procedures and regulations with specific reference to finance, quality enhancement, health and safety, risk management, equality and diversity and staff performance to sustain an inclusive and supportive environment in accordance with College policy. 12 6. COMMUNICATIONS (Internal & External) The Marketing and PR Officer will communicate regularly using a variety of methods with key internal and external stakeholders including Directors, Managers, external partners (e.g. media organisations) and service providers. Excellent communication and interpersonal skills, both oral and written are required to achieve effective working relationships with managers, staff, the public, stakeholders, external agencies and existing and potential partners. 7. ASSIGNMENT AND REVIEW OF WORK The post-holder will function with a degree of independence and autonomy within parameters agreed in conjunction with the Marketing and PR Manager and has some discretion to prioritise and determine workload. Work is demand driven and generated through the service area objectives and priorities. Work activity will also be delegated by the Marketing and PR Manager. The post-holder will have some responsibility for prioritising work load. The post holder will agree personal objectives relating to the delivery of the Marketing, PR and Communication operational plan and these will be reviewed after 6 months then in 12 month periods thereafter. 8. ESSENTIAL KNOWLEDGE, SKILLS & EXPERIENCE Education Educated to HNC level or equivalent qualification or relevant experience in a related environment. Evidence of Continuous Professional Development Knowledge: Demonstrable knowledge of: The services of the College Marketing and PR principles relating to the development and delivery of marketing services. Use of relevant software: Website Content Management System and Google Analytics. Hootsuite, Facebook (+Facebook advertising), Twitter, Google+, LinkedIn, Instagram and Google AdWords. Comprehensive knowledge of the Microsoft office suite Working knowledge of specific systems within the Marketing and PR Team Skills and Competencies: Excellent communication and interpersonal skills with the ability to communicate in a range of formats. The ability to develop creative solutions to meet the needs of all customers. The ability to plan and prioritise a range of work activities, involving personal and confidential information, meet deadlines and work to tight timescales. Maintain confidentiality at all times and support the management of sensitive 13 issues appropriately. Customer focussed with the ability to provide a professional service at all times. Excellent ICT skills and the ability to produce high quality work first time. Ability to produce high quality work with attention to detail. Ability to analyse and present data and information in final format with minimal supervision. Ability to work flexibly across regional campuses. Experience: Demonstrable experience of delivering high quality work on time and to tight timescales within a Marketing environment. Significant experience of developing on-line Marketing campaigns. Experience of providing support within a customer focused Marketing environment. 9. MAIN JOB CHALLENGES Planning, development and delivery of on-line marketing campaigns which to support the Marketing and PR Manager in delivering a high quality service and promote the Ayrshire College brand. 10. WORKING ENVIRONMENT Physical The post will involve office-based work, which will also involve the post-holder travelling to other campuses; Keyboard skills for production of paperwork and reports; Operation of a wide range of office machinery/equipment including: - Personal computer for production of relevant documentation and use of email; - Photocopier Mental Concentration required to prepare materials and quality check final output; Frequent and constant interruptions, on issues relating to the work of the Marketing and PR Team; Concentration for long periods when preparing reports. Emotional The ability to maintain professionalism and deal with conflicting views and not be provoked by occasional challenging, hostile, confrontational or aggressive behaviour. Dealing with challenging customer groups. Working Environment Mainly desk/office based. Travel to other campuses as required. 14 PERSON SPECIFICATION Post Title: Marketing and PR Officer Responsible to: Marketing and PR Manager Attributes Education Knowledge Skills and Competencies Essential Educated to HNC level or equivalent qualification or relevant experience in a related environment. Desirable Evidence of Continuous Professional Development Demonstrable knowledge of: The services of the College Marketing and PR principles relating to the development and delivery of marketing services. Use of relevant software: Website Content Management System and Google Analytics. Hootsuite, Facebook (+Facebook advertising), Twitter, Google+, LinkedIn, Instagram and Google Adwords. Comprehensive knowledge of the Microsoft office suite Working knowledge of specific systems within the Marketing and PR Team Excellent communication and interpersonal skills with the ability to communicate in a range of formats. The ability to develop creative 15 solutions to meet the needs of all customers. Experience The ability to plan and prioritise a range of work activities, involving personal and confidential information, meet deadlines and work to tight timescales. Maintain confidentiality at all times and support the management of sensitive issues appropriately. Customer focussed with the ability to provide a professional service at all times. Excellent ICT skills and the ability to produce high quality work first time. Ability to produce high quality work with attention to detail. Ability to analyse and present data and information in final format with minimal supervision. Ability to work flexibly across regional campuses. Demonstrable experience of delivering high quality work on time and to tight timescales within a Marketing environment. Significant experience of developing on-line Marketing campaigns. Experience of providing support within a customer focused Marketing environment. 16 Application Procedure Please return your completed application form by 12 noon on Friday 12 February 2016 via email to ayrshirecollegecareers@ayrshire.ac.uk or alternatively to Human Resources, Ayrshire College, Ayr Campus, Dam Park, Ayr, KA8 0EU. The College is an Equal Opportunities employer and in this respect it would be most helpful if you could complete and return with your application form the appropriate questionnaire. This questionnaire will be retained by Human Resource Services and will not be used in the selection process. Similarly, you are asked to complete the Criminal Conviction Declaration and return. The information given on this form will be treated in the strictest confidence. Both forms are incorporated within the College’s application form. Please note that we do not accept CVs. Please note that if you are shortlisted you will be advised within 4 weeks of the closing date. If you have not heard from us by then you must assume that you have been unsuccessful on this occasion. If you would like to receive confirmation of this, then please do not hesitate to contact us. We look forward to receiving your completed application form and thank you for the interest you have shown in the College. 17