Want
your
money
back?
Hamilton & District Chapter
Credit Institute of Canada
Royal Hamilton Yacht Club, 555 Bay Street North, Hamilton, ON
Oh, what a
beautiful morning!
Declan Flood and Tim Paulsen are
two of the best credit and collection
experts in the business. They have
shared speaking platforms in Mexico
City, Ireland and South Africa.
Their highly interactive sessions
have a deserved reputation of being
content rich and lots of fun!
March
24,
2015
Breakfast included 8:00 am
Speakers start 9 a.m. to 12:00 p.m.
Register early by email:
pamela.ventura@coppley.com
Breakfast Meeting
Cost is only $150.00 +
HST which includes
Breakfast!
***20 Professional
Development Points***
"All registered attendees
will be entered to win a
Coppley Sport Coat".
First Session 9 to 10:30
Session Two 10:45 to 12:00
“Credit Management – the heart of a
profitable business” with Declan Flood
“Sex, Lies & Negotiation Techniques”*
with Tim Paulsen
“Practical ideas on how a highly functioning credit
department can steer a company into greater
profitability while staying true to the core function of
getting paid in full – on time.””
Author of the book by the same title, Tim’s
publisher asks, “How could this book not be for you?”

Revisit the scope of the Credit function

Credit Department to Profit Centre

Managing the margin

Effectively reconcile full payment, on time
with excellent customer service

Improving internal and external
communications

Six steps to excellence in credit
management
Contact us now by email or phone
to begin your registration.
Contact Pamela Venture
pamela.ventura@coppley.com
Phone# 905-777-2172
Make Cheques payable to “ Credit
Institute of Canada”
All attendees will be
entered for a chance
to win a Coppley
sport coat!
Would you be more successful if you knew more
about:





Improving lie detection by 30% or more
(free) Lessons from world’s best
negotiators
Two ways to beat the lie detector test
The professions that lie the most
Negotiation’s biggest losers
*Not to worry, there isn’t much about ‘sex’,
though Tim may touch on the subject!