5502 Station Hill Drive
Avon, IN 46123
(317) 750-3999 rusty@rustmon.org
V
ERSATILE
IT L
EADER
Leverages technology resources, supporting business priorities and achieving extraordinary goals, improving operational sustainability
Forward-thinking executive with demonstrated record of success in consulting, software development and technical support projects that transform business operations, delivering leading-edge technology systems that drive business performance and efficiency. Known for approaching IT from analytical mindset and using influential leadership skills, driving critical initiatives across multiple applications and cross-functional business processes. Expert in full-cycle project planning and implementation of strategic technologies and initiatives. Decisive leader who builds sound and sustaining teams in dynamic, high-volume changing environments, driving operational results.
Areas of Expertise Include:
Program, Product & Project Management | Technology Strategy | Lean IT (IBM Rational) |Vendor and Resource Management | Strategic Business & IT Planning | Team Leadership |IT
Applications Management
C
OMPUTER
A
PPLICATIONS AND
S
OFTWARE
S
KILLS
Processes: Rational Unified Process, Agile/Scrum, ITIL, Operational knowledge of Lean/Six Sigma.
Technologies: Object Oriented Architecture/Design (OOAD), Electronic Data Interchange (EDI), Open
Buying on the Internet (OBI), Unified Modeling Language (UML), Model Driven
Development/Architecture (MDD/MDA), Service Oriented Architecture (SOA), Asset-Based
Development (ABD).
Operating Systems: Macintosh (Classic, OSX), Solaris, HPUX, PC; UNIX/Linux (Ubuntu), VMS, DOS,
Windows (NT, 95/98, 2000, XP, Vista, 7), X.
Languages: C, LISP (Scheme), HTML, XML, C++, Java, Perl, PHP, VBScript, JavaScript.
Databases: Informix Databases (SE, 4, 5, 7 series); Oracle Databases (Tools: Designer 2000 Series,
Sql*Net, Sql*Plus, etc. Engines: Oracle 7.3/7.4/8.0.5 series/Parallel Server, Oracle Webserver);
MySQL; Microsoft Access, Microsoft SQL Server.
Netscape Products : SuiteSpot; SellerXpert, BuyerXpert, ECXpert, iPlanet Webservers.
IBM Rational Products : ClearCase, ClearQuest, Requisite Pro, Rose, Rational Unified Process,
Rational Method Composer, Rational Administrator, Rational Robot, Purify, XDE, Rapid Developer,
Rational Software Architect/Modeler (RSA), Rational Application Developer, Rational Functional Tester,
Rational Asset Manager (RAM), SoDA, Rational Quality Manager (RQM), Rational Team Concert (RTC)
Microsoft Products: Visio, Project, SharePoint (WSS/MOSS), Office (Excel, PowerPoint, Word).
Miscellaneous Products: Visual Café, Visual Studio, Filemaker Pro, VI, Citrix, Xemacs, Apache
Tomcat, IBM WebSphere Application Server, BMC ARS REMEDY, Visual Age for Java and BMC
Marimba products (Tuner, Transmitter, Packager, Deployment Manager), VMWare Player and
Enterprise Server.
Page 1 of 7

P ROFESSIONAL E XPERIENCE
The WellPoint Companies, Indianapolis, IN 2010 - Present
Solutions Engineer Executive Advisor
Lead Communities of Practice, Asset Management and Certification workstreams for Lean IT initiative at WellPoint as part of the Build a Better WellPoint (BABW) program. Drive adoption of worksteams,
Lean principles and IBM Rational tools through Lean IT pilot programs and across the Information
Technology Enterprise at WellPoint.

Strategize, Launch and Evolve Communities of Practice and Asset Management workstreams across the WellPoint enterprise, focusing specifically on the Technology Community at
WellPoint. Strategize and Evolve Certification workstream across the WellPoint enterprise. o Build out business and strategy cases; serve as primary point of contact for workstreams at WellPoint. o Provide Microsoft SharePoint (WSS, MOSS 2007) troubleshooting and support; site creation, administration and modification. o Strategic Vendor Liaison: Oversee Vendor content planning, artifact creation and refinement for aforementioned workstreams. o Direct, Mentor and Lead small programming team in Indianapolis, IN.

Work with Systems Development Lifecycle Process (SDLC) team to help understand process and how technology should work in concert as they create, rollout and evolve a new version of their SDLC for the software development community. o Serve as Subject Matter Expert for Architecture, Analysis and Design Discipline and
RSA at WellPoint; provide process and tool mentoring, best practices and expertise.

Serve as Liaison between Enterprise Rollout Team and IBM Rational Software Tool implementation team to help develop, understand and enhance overall Lean IT architecture, remove obstacles and instantiate tools through strategy and process.

Work with Enterprise level stakeholders across WellPoint in defining, improving and implementing IT strategy from both a workstream and a Lean perspective.

Evaluate new technologies for inclusion into Lean IT initiative; create Business Cases and
Strategic documents conceptualizing value of various technologies and technology programs to the Lean IT program.

Help define and run reports for Management by Metrics directives to help in showing value to the WellPoint Enterprise for the aforementioned workstreams.

Other Program Management and Project Management duties as assigned.
Indecon at The WellPoint Companies, Indianapolis, IN 2010
Lean IT Strategist
Create and socialize IT Strategy for Lean IT initiative at WellPoint as part of the Build a Better WellPoint
(BABW) program. Drive adoption of Lean principles and IBM Rational tools through Lean IT pilot programs and across the Information Technology Enterprise at WellPoint.

Work with Software Development Lifecycle Process (SDLC) team to help understand process and how technology should work in concert with current and evolving processes.

Serve as Liaison between Lean IT team and IBM Rational Software Tool implementation team to understand and enhance overall Lean IT architecture, remove obstacles and instantiate tools through strategy and process.

Point person for Lean IT Coaches with respect to overall technical strategy and various initiatives concerning IT strategy from a Lean perspective.

Work with Enterprise level stakeholders across WellPoint in defining, improving and implementing IT strategy from a Lean perspective.

Evaluate new technologies for inclusion into Lean IT initiative; create Business Cases and
Strategic documents conceptualizing value to the Lean IT program.

Help define and run reports for Management by Metrics directives to help in showing value to the WellPoint Enterprise.

Other Program Management and Project Management duties as assigned.
Page 2 of 7

TEKsystems at Eli Lilly Corporation, Indianapolis, IN
Project Director 2009 - 2010
2008 - 2010
Oversee all aspects of Technical Support and Product Development service delivery for the Drug
Discovery Information Technology (DIT) Engagement at Eli Lilly. Promoted to oversee the transition of the Engagement to a new Eli Lilly vendor.
My team was responsible for almost 30,000 work items with over 99.64% first time accuracy, while serving a user base that totaled over 10,000 users. We totaled 471,000 hours of work with only 1,986 hours of rework over the life of the engagement.

Serve as Project Engagement Lead.

Oversee Product Support, Product Development, Product Quality, Technical Writing, Project
Management, Project Analytics and Service Office departments.
o Direct, mentor and lead 80+ person team in Indianapolis, IN and Montreal, Canada.
o Partner with other Project Directors and Senior Management to share ideas and solutions at and above the Engagement level.

Other duties as described below.
Service Director - Application Development 2008 - 2009
Oversee all operational aspects of Technical Support and Product Development delivery for the Global
Medical and Research Information Technology (GMRIT) and Drug Discovery Information Technology
(DIT) Engagements at Eli Lilly. Initial assignment with the GMRIT Engagement, followed by the DIT
Engagement.
My team was responsible for more than 20,000 work items with over 99.644% first time accuracy, while serving a user base that totaled over 8,000 users. We performed over 40,000 hours of work with only
200 rework hours for this year and totaled 300,000 hours of work with only 1,100 hours of rework over the life of the engagement.

Serve as Engagement Executive Officer, reporting to the Project Director. o Oversee Tier 2 and Tier 3 Technical Support.
o Oversee Product Enhancement and Product Development.
 Direct, mentor and lead 30+ person Technical Support Teams located in
Indianapolis, IN and Montreal, Canada.
 Direct, mentor and lead 5 person Project Management team in Indianapolis, IN
 Engagement level mentoring and direction from an operational perspective, interacting with on shore and near shore resources.

Conduct Project Resourcing and Capacity Management duties.

Direct and mentor Engagement level Project Management activities.

Oversee Engagement level Technical Strategy and Operational Policy/Process creation.
o Created and re-engineered policies and processes at all levels of the Engagement.

Work closely with Senior Management on daily tactical issues, strategic positioning and
Engagement productivity.
o Collaborate with Service Directors and Senior Management to share ideas/solutions.

Triage daily operational issues; ensure efficient support and successful development.

Execute miscellaneous projects as assigned.
IBM Rational Software, Cupertino, CA & Apple Valley, MN
Service Offerings Development Lead – Java/MDA/SOA/RAM 2005 - 2008
2001 - 2008
Part of the Infrastructure team in IBM Rational’s Software Services Organization (ISSR), dedicated to providing custom solutions/consulting for IBM’s Worldwide Field (Sales) Organization.

Develop Service Offerings for worldwide field teams, leveraging IBM Rational’s best practices and services during customer Engagements (technology assessment, product deployment, migration, etc.) o Conduct Project and Program Management activities to create Service Offerings. o Build/Manage teams across IBM Rational & IBM to develop, deploy & update products. o Market service offerings across IBM Rational & IBM to ensure usage and follow-up throughout service offering lifecycle.
Page 3 of 7

o Collaborate with worldwide field and sales teams in order to understand customer needs, derive requirements and ensure successful creation and deployment of product.

Troubleshoot, teach and mentor IBM Rational customers (internal and external) on: o Products and services; from basic/intermediate use to advanced usage. o Software development best practices and strategies.

Serve as subject matter expert for new products.

Execute miscellaneous Project Management duties for internal projects and initiatives.

Manage deployment of internal tools and processes and strategic enablement initiatives.
New Technologies Editor/Evangelist 2003 - 2005
Responsible for researching/evangelizing new technology initiatives for technical content on developerWorks Rational , IBM’s award winning portal for developer education and collaboration.

Create and revise (as needed) new technology strategy for developerWorks Rational. o Evaluate strengths and weaknesses, add content and manage corresponding changes for developerWorks Rational. o Execute project and program management to ensure content and infrastructure changes are properly identified, scoped and managed from inception to completion. o Coordinate routine & mission critical content & infrastructure changes to the website.

Work with content acquisition editors to set direction and updates for new and existing content. o Provide guidance and overall content direction for acquisition editors o Maintain consistent flow of new technical material onto the website.

Evaluate new products and technology; write technical articles for online portals.

Complete technical reviews for new technologies and additional project management on strategic and tactical initiatives.
Content Product Manager 2002 - 2003
Responsible for setting the strategic direction and overall initiatives for technical content on the
Rational Developer Network(sm) , Rational Software’s online portal for developer education and collaboration.

Create and revise overall content strategy for the Rational Developer Network.

Work with product and field groups to ascertain existing content strengths and weaknesses

Manage corresponding changes on the Rational Developer Network. o Execute project and product management activities to understand content needs and drive projects to fruition on the website via technical content.

Work with content acquisition editors to set direction and updates for new and existing content.

Evaluate new products and technology; incorporate findings into overall content strategy.

Conduct miscellaneous technical reviews; manage assorted projects and initiatives.
Custom Engineering/Packaged Services 2001 - 2002
Member of the Custom Engineering team in Rational’s Strategic Services Organization (SSO), dedicated to providing custom solutions/consulting for the Worldwide Field (Sales) Organization.

Teach and mentor Rational customers on products and services; from basic/intermediate use to best practices and strategies surrounding them.

Manage Custom Engineering projects and rollou ts of Rational’s products to the user community
(included technical assessments; from customer interviews to assessment delivery).

Determine customer needs and ensure successful product rollout and deployment.

Develop Packaged Services for field teams leveraging Rational’s best practices and services.

Manage miscellaneous technical projects and initiatives.

Troubleshoot Rational products for customers.
Catapulse, Inc. (now IBM Rational Software), Cupertino, CA
Principal – Custom Engineering
2000 - 2001
Led the Custom Engineering effort at Catapulse, consisting of a small team dedicated to providing custom solutions within the Hosted (Cloud Based) Development Service.

Execute customer technical assessments; from customer interviews to assessment delivery.
Page 4 of 7


Coordinate customer data migrations, and internal/external product customizations.

Work with Customer Support and assist Director of Customer Care to hire the Technical
Support team. Mentor Technical Support staff.

Define policies and procedures for the Custom Engineering department; including pricing guidelines to customization flows detailing the overall life of a customization.

Directly responsible for other engineers within the Custom Engineering group; mentored and supervised them in their day-to-day activities.

Serve as Product/Troubleshooting/”can we do this?” resource for Sales/Professional
Services/Technical Support.

Responsible for uptime and overall readiness of the corporate demo machines utilized by
Sales/Professional Services.
Netscape Communications Corporation, Mountain View, CA
Lego Recombination Engineer 1998 - 2000
1997 - 2000
Fulfilled a variety of tasks within the Applications Product Division (formerly Actra) at Netscape/AOL with regard to their CommerceXpert product line.

Back Line Technical Support/QA (Aiding Front Line and Senior Technical Support).

Emergency and Mission Critical Troubleshooting/Consulting/Training for key domestic and international customers.

Provide software development in C++/Java/XML utilizing the EDI and OBI specifications on the
SellerXpert product.

Conduct Performance Benchmarking/Tuning and Post-Sales SWAT Team Work in order to speed deployments of our BuyerXpert software for strategic customers.

Define product, performance and software design specifications and procedure documentation.

Assist Technical Publications area with writing/reviewing product documentation.

Serve as resource for software purification (Purify), OBI (Open Buying on the Internet) Protocol and Performance Testing as well as triage troubleshooting questions within the department.
Technical Support - Major Accounts 1997 - 1998
Provided senior level technical support/technical account management for Netscape Major Accounts customers. Provide support for new and existing products in both alpha and beta cycle stages. Serve as resource and mentor to other engineers within department. Develop training program for new hires/engineers transitioning to new roles.
AetherWorks Corporation, St. Paul, MN
Senior Database Programmer
1996 - 1997
Performed Database Design, Programming, Tuning, Testing and Administration for Oracle Standard and Parallel VLDB's for the Jeeves all-in-one product. Coordinate Oracle Stored Procedure and C++ integration utilizing Oracle PL/SQL and Rogue Wave™ DBtools.h++ .
Informix Software, Inc., Menlo Park, CA
Resolution Support Engineer 1995 - 1996
1993 - 1996
Receive technical cases from Advanced Support Department in need of critical bug fixes. Perform debugging, bug fixing and porting in C on both UNIX and Windows platforms. Serve as liaison between
Technical Support and Research and Development.
Advanced Support Engineer 1993 - 1995
Provide 2nd and 3rd level technical support (Critical system/emergency support, database development, beta testing, etc.) for Informix customers on a variety of issues. Handled some supervisory duties.
Cornell Information Technologies, Ithaca, NY
Student Programmer/Analyst
1991 - 1993
System administration on Sun Sparcstation II's for the Network Resources Department at Cornell
University. Also responsible for miscellaneous projects and hardware/software user support.
Page 5 of 7

N ON -P ROFIT L EADERSHIP E XPERIENCE
Society for Creative Anachronism, Milpitas, CA
2011 - Present
2007 - Present
Vice President, Information Technology
Responsible for planning and executing on the technology strategy for the organization, which is a nonprofit international organization of approximately 65,000 medieval recreationists.

Work closely with Board Ombudsman and other Corporate Officers (Vice President of Corporate
Operations, Treasurer, etc.) to develop overall technology strategy, prioritize issues and insure that the day to day functions of the organization run properly from a technology perspective. o These include: creation and streamlining of operational policies (social media, intellectual property), electronic membership portal creation and rollout, ERP/CRM adoption, mobile technology adoption, online membership, vendor outsourcing.

Create short and long term technical operational strategy; responsible for rolling it out across the organization.

Responsible for creation and rollout of centralized Program Management Office (PMO). Insure that all projects follow established corporate guidelines.

Lead small team of vendors and volunteers responsible for technical projects and operations.
Chairman, Board of Directors 2010
Responsible for leading the Board of Directors for the organization, which is responsible for developing the long range planning and overall strategy for running a non-profit international organization of approximately 65,000 medieval recreationists.

Work closely with Vice-Chairman, President and Vice President of Corporate Operations to prioritize issues and insure that Board meetings run smoothly.

Work with all Corporate Officers to prioritize issues and insure that the day to day activities of the corporation run properly from a leadership perspective.

Responsible for directing organizational initiatives and setting the leadership goals for the Board and the Corporation before, during and after Board meetings.

Other duties as described below.
Vice-Chairman, Board of Directors 2009 - 2010
Responsible for helping to lead the Board of Directors for the organization, which is responsible for developing the long range planning and overall strategy for running a non-profit international organization of approximately 65,000 medieval recreationists.

Work closely with Chairman, President and Vice President of Corporate Operations to prioritize issues and insure that Board meetings run smoothly.

Responsible for running planning sessions for the Board before, during and after Board meetings.

Other duties as described below.
Director 2007 - 2009
Responsible for developing the long range planning and overall strategy for a non-profit international organization of approximately 65,000 medieval recreationists.

Attended quarterly planning meetings and monthly conference calls to ensure short, medium and long range projects are executed appropriately.

Prioritized technical projects i.e., online membership registration, corporate web redesign, background check implementation and ongoing evaluation of member services.

Advised executive level management on corporate technical issues and set priorities for a technically agile environment.

Interviewed candidates for corporate and director positions.

Executed miscellaneous strategic projects as assigned.
Page 6 of 7

E DUCATION
Cornell University , Ithaca, NY School of Arts and Sciences
Major : College Scholar (Cell Biology/Computer Science/Literature)
Class of 1993
A
WARDS
/C
OMMENDATIONS
Loyalist Certification Services ITIL Foundation
IBM Certified Information Technology Specialist
May 2014
November 2007
Department of Energy Biology Internship, Battelle Labs, Richland WA Spring 1991
P
UBLICATIONS
Scientific:
Brooks, A.L., K.E. McDonald, C. Mitchell, D.S. Culp, A. Lloyd, N.F. Johnson, R.M. Kitchin, (1996)
Combined genotoxic effects of radiation and occupational pollutants. Applied Occupational and
Environmental Hygiene 11(4):410-416.
Technological:
(located at www.ibm.com/developerworks/rational , search for ‘Aaron Rusty Lloyd’)
Legacy Information: A New life with Rational Rapid Developer 2003
Meet the experts: Rusty Lloyd on IBM Rational products 2005
Using IBM Rational Purify in a Linux environment
Using Rational Rose: Some tips & tricks
What's new in IBM Rational Software Architect V7.0
What's new in IBM Rational Software Modeler V7.0
What's new in IBM Rational Application Developer V7.0
2005
2003
2006
2006
2006
Bad software quality: Using IBM Rational PurifyPlus to avoid development problems
Cook up an XML Web services stew using Java, Rational Rose XDE Developer,
WebSphere Application Developer, and WebSphere Application Server
How to migrate from code-centric to model-centric development using Rational
Software Architect
2004
2005
2005
RequisitePro extensibility interface sample: Calling the RPX from a PERL script 2004, 2006
RequisitePro extensibility interface sample: Calling the RPX from Tcl/TK
Reusing your Models: Migrating Rational Rose and Rational XDE Assets to
Rational Software Architect/Modeler – proceeds of the 2006 IBM Rational
Innovate Developer Conference
Modeling Collaboration at WellPoint with Rational Software Architect – proceeds of the 2012 IBM Rational Innovate Developer Conference
2004, 2006
2006
2012
Page 7 of 7