National Certificate in Marina Operations and Services (Level 3)
with strands in Administration and Operations
(Version 1)
Total Credits:
124
Qualification Purpose and Outcome
A trainee completing this NZQA registered qualification will gain the knowledge and
skills required to be Marine Industry recognized and qualified as a competent Marina
Administrator or Marina Operator (entry level).
Qualification Duration
Approximately 2.5 years.
Qualification Pre-requisite Requirements
Nil
Qualification Pathway Options
a) Administration strand
National Certificate in Marine Sales and Services
(Marine Retail and Distribution) Level 4
b) Operations strand
National Certificate in Boatbuilding (Level 4)
Marina Operations and Services – Level 3 – Version 1 9-9-11
Page 1 of 4
Unit Standard Content

Compulsory Unit Standards
Unit
Number
Level
Credit
Value
Maintain personal presentation and a positive
attitude in a workplace involving customer
contact
Perform calculations for the workplace
2
3
1
2
3
2
3
3
1
3
2
1
2
1
4647
Employ customer service techniques to
accommodate customer behavioural styles in a
workplace
Provide customer service for international
visitors
Demonstrate knowledge of workplace health
and safety requirements
Suppress fire with hand extinguishers and fixed
hose reels
Communicate in the outdoors using two-way
radio
Explain principles of fire science
2
1
7126
Respond to oral one-to-one complaints
3
2
9913
Demonstrate knowledge of the New Zealand
marine industry
Answer customer enquiries on the telephone in
a wide range of contexts
Demonstrate and integrate knowledge of
legislation applicable to sale of goods and
services
Demonstrate knowledge in using a VHF marine
radio and an EPIRB
Demonstrate knowledge of terminology used in
the marine industry
Demonstrate knowledge of the safe operation of
pleasure craft in sight of land
Demonstrate basic knowledge of the operation
of pleasure craft by day
Provide first aid for life threatening conditions
2
3
3
3
2
4
3
3
2
6
3
16
2
6
2
1
Demonstrate knowledge of common first aid
conditions and how to respond to them
Demonstrate knowledge of marina operation
2
1
2
3
Explain electrical regulations relevant to marina
operation
2
5
62
64
376
378
497
3271
4573
11815
11968
19491
25345
26541
26542
26551
26552
27244
27245
Unit Title
Marina Operations and Services – Level 3 – Version 1 9-9-11
Page 2 of 4
Date when
Completed
Unit
Number
Unit Title
Level
Credit
Value
27246
Demonstrate knowledge of environmental
protection practices for marina operation
Demonstrate knowledge of marina security
requirements and procedures
Demonstrate and apply knowledge of marina
berth administration
Demonstrate knowledge of boat fire response in
marinas
3
5
3
4
3
3
3
3
27250
27251
27252
Total Compulsory Credits:
Date when
Completed
84
Administration Strand
A minimum of 40 credits at Level 3 or above
Field
Subfield
Domain
Business
Business Administration
Community and Social
Services
Business Operations and
Development
Community and Workplace
Fire and Emergency
Management
Computing
Business Administration
Services
Business Studies
Quality Management
Workplace Fire and
Emergency Response
Computing and Information
Technology
Humanities
Service Sector
Communication Skills
Service Sector Skills
Marina Operations and Services – Level 3 – Version 1 9-9-11
Generic Computing
Interpersonal
Communications
Service Sector - Core Skills
Page 3 of 4
Operations Strand
A minimum of 40 credits at Level 3 or above
Unit
Number
Level
Credit
Value
Demonstrate knowledge of electrical and
electronic applications for marine use
Inspect civil construction plant and equipment
4
8
4
5
5
8
6464
Manage the hire of infrastructure works plant
and equipment
Manage civil plant and equipment
4
8
10851
Operate a powered industrial lift truck (forklift)
3
7
27247
Demonstrate knowledge of marina infrastructure
maintenance
Maintain marina infrastructure
3
5
3
10
Demonstrate knowledge of marina design
considerations, layout and construction
3
3
5433
6436
6437
27248
27249
Unit Title
Date when
Completed
Field
Subfield
Domain
Community and Social
Services
Community and Workplace
Fire and Emergency
Management
Mechanical Engineering
Workplace Fire and
Emergency Response
Occupational Health and
Safety
Security
Boating Industries
Driving
Occupational Health and
Safety Practice
Security Staff Services
Boatbuilding
Core Driving Knowledge
and Skills
Hazardous and Special
Waste Management
Engineering and
Technology
Health
Law and Security
Manufacturing
Service Sector
Solid Waste
Marina Operations and Services – Level 3 – Version 1 9-9-11
Engineering Core Skills
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