SOHO ROAD PRIMARY CARE CENTRE
247-251 SOHO ROAD
HANDSWORTH
BIRMINGHAM
B21 9RY
DR MOHAN S SAINI (MBBS)
REGISTERED: TGP POONA, INDIA 1971
&
DR (MISS) JESSY SAINI (MBChB MRCGP MRCS)
UNIVERSITY OF BIRMINGHAM MEDICAL SCHOOL, 2002
Tel No. 0121 465 4660
Fax No. 0121 465 4667
OPENING HOURS:
Morning Surgery: Mon-Fri (9am-12pm)
Evening Surgery: Mon-Wed & Fri (4pm-6pm)
Thurs (3pm-5pm)
EASY ACCESS FOR THE DISABLED, INCLUDING FREE
DELEGATED PARKING SPACE
THIS PRACTICE DOES NOT DISCRIMINTAE ON GROUNDS OF
RACE, GENDER, DISABILITY, AGE, SEXUAL ORIENTATION OR
MEDICAL CONDITIONS
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WELCOME TO DR SAINI’S PRACTICE
Dr Mohan S. Saini trained at the armed forces Medical College at
Poona, India and entered the Practice in 1981. His interests lie in
diseases of the eyes (ocular pathology).
Dr Jessy Saini trained at the University of Birmingham Medical School
and has qualified since 2002. Her interests lie in minor surgery, family
planning and women’s health.
The doctors provide an excellent quality of general medical service to all
their patients.
WHAT DOES YOUR PHARMACY OFFER?
Before making any appointment to see your GP, Pharmacy First is a
new scheme, which can offer a variety of treatments for your minor
ailment such as for:
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Athletes foot
Minor burns & scalds
Cold sores
Constipation
Cystitis
Ear wax
Haemorrhoids
Sore throat
Minor sunburn
Tension headaches
Threadworm
Vaginal thrush
Wart
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Hay fever
Head lice
Fever
Migraine
Mouth ulcers
Painful periods
Scabies
You will not have to wait for a doctor’s appointment, and the
pharmacist can issue you any medicine required, WITHOUT A
PRESCRIPTION.
PRACTICE CHARTER
Below is a statement of your rights and responsibilities as a patient at
this surgery. Your rights are:
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To be registered with a family doctor
To change your doctor easily and quickly
To be offered a health check:
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When joining a doctor’s list for the first time and
aged over 5 yrs old.
If you are between 16-74 yrs and you have not seen
your doctor in the previous 3 years
A yearly visit if you are over 75 yrs old or over and
unable to attend the surgery
To receive emergency care at any time through a
family doctor
To have all the necessary and appropriate medicines
prescribed.
Be referred to a consultant acceptable to you when
your family doctor thinks it is necessary and to be
referred for a second opinion if you and your family
doctor agree this is desirable.
To have access to your health records, subject to
limitations in law.
To know that those working for the NHS are under a
legal duty to keep the contents of your health
records confidential.
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To choose whether or not to take part in medical
research or medical student training.
To be given detailed information about local family
doctor services through your Family Health Services
Authority’ local directory.
To receive a full and prompt reply to any complaint
you make about NHS services.
To be treated with respect and dignity.
Not to be discriminated on grounds of face, gender,
disability, age, sexual orientation or medical
conditions.
REGISTER WITH THE PRACTICE
If you live within the practice area we cover, you will be accepted as a
patient by completing your medical card and ethnicity form. If you are
unable to produce a medical care, we will ask you to complete a GMS1
form. Patients from abroad will need to produce their passport/ID card
and proof of address before registration can be completed. All new
patients over 5 years of age are required to have a general health check
on the day of registration.
This practice complies with the Data Protection Act and Access to
Medical Records Legislation. Consent is required for information to be
given to a third party. Identifiable information will be shared with
others to provide medical treatment e.g. district nurse and hospital
services. We also have a duty to others e.g. child protection cases.
You will be treated with respect and as a partner. Being a partner
means you have responsibilities too. We will ensure that our patients
have 24 hours access to medical advice by a suitable qualified medical
professional.
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Patients, who are abusive/violent towards staff, will be removed from
the practice, whilst on premises. This will be done by the practice
completing a PVP1 form for instant removal. You will then be sent
information by the tPCT on how to register with a doctor.
PRACTICE STAFF
Practice Manager - Mrs Lorna Dooley-Lynch
 Carries out administrative problems including complaints and
to supervise the running of the practice.
Practice Nurse – Mrs Ruth Alam (RGN)
 A qualified nurse who deals with your health concerns and
health conditions. She also runs the Chronic Disease
Management clinics alongside the doctors.
Health Care Workers – Mrs Shanaz Begum (Senior Receptionist) &
Mrs Mandeep Kaur (Receptionist)
 Work under the supervision of Dr J/M Saini. Trained to do
general health checks, including blood pressure, urine check
and blood taking.
Senior Receptionist – Mrs Ravinder Saini
Receptionists – Miss Saima Mirza & Mrs Gulshanjot Kaur
 Are all able to help you with general enquiries, booking
appointments and taking your repeat prescription requests.
OUR STAFF MEMBERS ARE ABLE TO SPEAK ENGLISH, PUNJABI & HINDI
District Nurse Tel: 0121 465 4450
 Provides home nursing care.
Health Visitor Tel: 0121 465 4450
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Her work involves working with children and families, giving
health education, health promotion and public health
services.
Midwife Tel:
0121 675 1890
 Provides antenatal and postnatal services. Clinics held by
appointment only at the Surestart Children’s Centre.
HOW TO SEE THE DOCTOR
You can book an appointment to see the doctor by telephoning or
coming into the surgery during the surgery opening hours:
9:00am – 12:00pm
4:00pm – 6:00pm
3:00pm – 5:00pm
Mon – Fri
Mon – Wed, Fri
Thurs
You will be offered the earliest available appointment. The doctor also
does telephone triage. The doctor will return your call and decide if you
need to be seen on the same day or offered an appointment on
another day. If you are too ill to make an appointment, you will be
advised to attend the surgery at 11:30am (the end of surgery) and will
need to wait patiently until you are called by the doctor.
HOME VISITS
If you are too ill to attend the surgery, and you would like a home visit
by the doctor, please contact the surgery before 11:00am or as soon as
possible, so that the doctor can plan the visit for the day.
WHILST ON THE TELEPHONE
Remember that the receptionist is trying to provide the best service the
practice can offer, so please be as helpful as you can. Please inform the
staff if you wish to speak to the doctor and the doctor will return your
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call as soon as possible. This can only be done between 9:00am 10:00am (Mon – Fri).
WHEN IS THE SURGERY CLOSED
A doctor is on duty at all times to deal with emergencies. If you should
need this service please contact the surgery and you will be put straight
through to the out of hours emergency service Primecare (Direct
Telephone No. 0845 603 176). Please remember that night visits are
very tiring to the doctor who may have been on duty the day before or
will be on duty the next day. Therefore, night visits should be
requested only when absolutely essential.
REPEAT PRESCRIPTIONS
Requests for repeat prescriptions will not be accepted over the
telephone. This will only be done for house bound patients. Please
retain your computerised repeat prescription slip and when you have a
week supply of medication left, tick the box on your computerised
repeat prescription slip of the medication required. Your prescription
will be ready for collection in 48 hours. If you have lost your
computerised repeat prescription slip, only then you may bring in
medication containers or make a note of your medication requirements
and please include your full name and address. We do have a repeat
prescription box situated in the main corridor, which is checked twice
daily by reception staff. This can be used at any time including when
the surgery is open or closed. This will save you waiting. If you have
arranged for your prescription to be collected by the
chemist/representative, please inform them of the surgery opening
times.
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CLINICS BY APPOINTMENT WITH THE PRACTICE NURSE
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Antenatal
Asthma
Childhood Immunisation
Chronic Heart Disease
Diabetic
Dressings
Ear Syringe
Family Planning
Hypertension
Post natal
Suture Removal
Travel Vaccination (4 weeks before travel)
Well Person (male/female)
OTHER HEALTH CENTRE SERVICES
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Baby Development Checks
Diabetes (*)
Eye Screening
Family Planning
Physiotherapy (*)
Podiatry (*)
School Nurses
Dental Service
Stop Smoking Clinic (*)
Phlebotomy (blood test)
Glucose Tolerance (*)
Anticoagulation
Speech Therapy (*)
(*) by referral only
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CHANGE OF ADDRESS & CONTACT NUMBER
Please inform the practice of change of address and contact
number so that we can update our data. A list of doctors can be
obtained from the Primary Care Shared Services Agency Tel No.
0845 111 1200.
TEST RESULTS
Please contact the surgery after 7 days for your test results. We
suggest you contact the surgery between 11:30 am – 12:00 pm
(noon).
HOSPITAL REFERRALS
If the doctor decided that a hospital referral needs to be done for
further management of your condition, you will be asked to
choose and book your appointment. Instructions will be given to
you so that this can be done.
If you frequently miss your hospital appointment, you must have a
good enough reason for the doctor to refer you again, as this is
wasting NHS resources.
PHOTOCOPY OF CORRESPONDENCE ABOUT YOUR CARE
If you require any correspondence copy from your medical
records, please inform the receptionist. There will be a charge
depending on the amount of copies required.
If you are unable to keep your surgery appointment, please inform
us as soon as possible so that the appointment can be offered to
someone who needs it. If you miss two surgery appointments, you
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will not be able to make an appointment with the practice. You
will be advised to come to the surgery and wait to see the doctor.
COMPLAINT/COMMENTS
We welcome your comments in the comments box situated in the
main corridor. All complaints should be addressed to the Practice
Manager (Mrs Lorna Dooley-Lynch).
If you feel that we have not dealt with your complaint
appropriately, you may contact PALS on 0121 255 0707, to help
you resolve any problems before they become formal.
OTHER NHS SERVICES FOR HEALTH ADVICE
Birmingham NHS Walk in Centre (Open 7 days/week)
Boots Chemist 66 High Street,
Birmingham, B4 7TA
Tel No. 0121 255 4500
Summerfield GP & Urgent Care Walk in Centre (Open 8am – 8pm everyday)
134 High Street,
Winson Green,
Birmingham, B18 7AI
Tel No. 0345 245 0769
NHS Direct (Open 24hrs a day for expert advice)
Tel No. 0845 4647
Health Promotion Information
Heart of Birmingham tPCT
Bartholomew House, 142 Hagley Road
Edgbaston,
Birmingham, B16 9PA
Tel No. 0121 255 0700
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SURGERY LOCATION
Bus Services:
11, 74, 79, 101, 440
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COLD AND FLU (DIAGNOSIS AND TREATMENT FOR PATIENTS)
No
Q1. FEVER???
Go to Q6.
Yes
Q2. SORE THROAT &
HEADACHE WITHOUT
NASAL DRAINAGE???
Yes
No
Q3. SYMPTOMS START
SUDDENLY? Combination
of symptoms including
muscle aches, chills, sore
throat, runny nose or
cough???
Yes
MAY HAVE STREP THROAT
(bacterial Infection): see
doctor if throat or fever
lasts longer than 48hrs.
He/she can do a test to
diagnose strep throat. May
give antibiotics to treat. Rest
and drink lots of water.
Gargling with warm salt
water may relieve sore
throat.
MAY HAVE FLU: Rest and
drink lots of fluids. Over-thecounter medicines may
relieve
some
of
the
symptoms. Prevent the flu
by getting a flu shot each
autumn.
No
Q4.
PERSISTENT
COUGH BRINGING UP
YELLOW/GREENISH
MUCUS, WHEEZING &
SHORTNESS
OF
BREATH???
Yes
No
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MAY BE DEVELOPING ACUTE
BRONCHITIS: Rest and drink
lots of fluids. If smoke, cut
down or stop. Use over-thecounter medicine for pain
and
fever,
and
an
expectorant to ease the
cough. If symptoms persist,
contact your GP.
Yes
Q5.
HEADACHE,
MUSCLE
ACHES, NAUSEA, VOMITTING,
AND WATERY DIORRHEOA???
No
Q6. RUNNY AND/OR ITCHY
NOSE, SNEEZING AND
ITCHY EYES???
Yes
MAY HAVE GASTROENTERITIS:
Get plenty of rest. Children
should
be
given
oral
rehydration therapy (ORT) to
avoid dehydration. Ease back
into eating with bland foods
and clear liquids.
MAY HAVE ALLERGIES: Try an
over-the-counter
antihistamine medicine. If
symptoms persist, contact GP.
No
Q7. SNEEZING, SORE
THROAT, HEADACHE,
CONGESTION & RUNNY
NOSE???
Yes
MAY HAVE A COLD: try an
over-the-counter
cold
medicine, to treat specific
symptoms. Rest and drink
fluids.
No
Q8. SWELLING, PAIN AROUND
EYES, CHEEKS, NOSE OR
FOREHEAD, HEADACHE, DRY
COUGH, AND/OR DISCHARGE
FROM NOSE???
Yes
No
More info, talk to your GP.
If you think your condition
is serious, call right away.
MAY BE DEVELOPING SINUSITIS:
See your GP. Acetaminophen,
ibuprofen
and/or
warm
compresses, may help facial
pain. Cool mist vaporiser may
help sinuses drain more easily.
Drink fluids.
WARNING: DUE TO THE
RISK OF REYE’S SYNDROME,
DON’T GIVE ASPIRIN TO
CHILDREN WITHOUT YOUR
GP’S APPROVAL.
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