ROSS ROAD MEDICAL CENTRE
85 ROSS ROAD
MAIDENHEAD
BERKSHIRE SL6 2SR
Dr Asif Ali: MBBS(London)MRCGP,DCH,DRCOG,PGMCE
Dr Muhreen Ullah: MRCGP, MBCHB,DFSRH
Dr Sajid Ali: MRCGP, MBchb, DRCOG
Surgery No. 01628 623 767
Fax No.
01628 789 623
www.rossroadmedicalcentre.co.uk
WELCOME
Ross Road Medical Centre is a friendly practice. We aim to provide a friendly
and efficient service and encourage you and your family to achieve higher
standards of health.
SURGERY OPENING TIMES
Monday – Friday am
Monday,Thursday, Friday pm
Tuesday pm (tel./emergencies only)
Wednesday pm
8.30 – 1.00pm
2.00 – 6.00pm
2.00 – 6.00pm
2.00 – 7.00pm
Midwife appointments are alternate Thursday mornings.
REGISTERING AT THE PRACTICE
Patient’s permanent address must be within Maidenhead boundary Patients
are registered with the practice, and not an individual Doctor. However,
patients will be able to state a preferred Doctor.
APPOINTMENTS
Consultations with the Doctor are by appointment only, and are of ten minutes
duration. If you wish to discuss several problems, a further appointment time
might be required.
Appointments with the Doctor may be booked two weeks in advance. We also
have a number of appointment slots for on the day booking.
CANCELLING AN APPOINTMENT
Please make sure you telephone to cancel an appointment that you are unable
to keep as patients often telephone asking if there are any cancellation
appointments available.
HOME VISITS
If you are very ill and unable to attend the surgery, please telephone for a home
visit before 10.00am on the day. Please do not ask for a home visit if you are
well enough to attend or be brought to the surgery by a relative, friend or taxi.
TELEPHONE ADVICE
If you wish to speak to the Doctor, please telephone before 10.00am and leave
your name and daytime telephone number where the Doctor can reach you.
REPEAT PRESCRIPTIONS
Patients are issues with a printed prescription, which is signed by the Doctor
and a printed copy, which should ne retained to be used to re-order their
medicines you normally take is not on your prescription copy, please print the
name and dose in black letters.
Those patients with longstanding health problems may have repeat
prescriptions after discussion with their Doctor. These are computerised, the
practice having a list of all regular medication that patients are using.
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Repeat prescriptions may be brought in by hand.
Out of surgery hours they can be posted through our letter box.
They can be posted via Royal Mail.
Or they can be faxed to us on 01628 789 623.
We are unable to take requests for repeat prescriptions over the telephone.
If you provide a self addressed stamped envelope we will post a repeat
prescription back to you as soon as it is ready.
A patient may opt to have their prescriptions collected from the surgery by one
of the local chemist. Please ask our receptionist for details about this.
Please allow 48 hours for your prescription to be processed. If you are using one
of the services offered by local chemists for collection, please add a day to the
turn around time.
PAPERWORK
Please allow at least a week for a Doctor to complete paperwork such as
insurance claims forms, “to whom it may concern” letters etc.
PRIVATE SERVICES
We provide a range of non-NHS services for which we charge. These include
private sick certificates, signing private insurance forms, passport and driving
licence forms, medicals for driving, insurance etc. Please ask the receptionist
staff for the details of fees charged.
OTHER SERVICES AVAILABLE
The practice offers many services including: Contraception advice, Maternity
Care, ASTHMA reviews, DIABETIC reviews, COPD, minor surgery and many
more.
MOBILE PHONE NUMBERS
If you have a mobile telephone, please consider giving your number to us.
Sometimes we may need to call you. If you have an answer machine at home
we will leave a message on it asking you to telephone us. To maintain patient
confidentiality we will not leave a reason for telephoning on an answer machine
or with a family member unless we have prior written permission to do so.
HEALTH VISTORS CLINICS
A list of local Health Visitor’s clinics can be found in the surgery waiting room.
DOCTORS AND NURSES TRAINING
The surgery is closed one afternoon per month in order for our Doctors and
Nurses to receive on-going clinical education. Prior notice of the dates will be
posted on the surgery side window.
PARKING
The practice has a large car park for the use of our patients. Patients who park
their vehicles in the practice car park do so completely at their own risk. The
practice will not be liable for any loss or damage to vehicles or their contents.
RESULTS
We ask patients to telephone between 3 -5pm for their results. The
receptionists can pass on the Doctor’s comments, but are not trained to
interpret the result. If you do not understand a comment or and worried, please
ask to speak to the Doctor directly.
ONLINE SERVICES
You can now book online appointment and request your medication online.
Please speak to a member of the reception staff.
ROSS ROAD MEDICAL CENTRE TEAM
Doctors
Dr Muhreen Ullah
Dr Asif Ali
Dr Sajid Ali
Nurse
Leila Talip
Healthcare Assistant
Mesha Chuhan
ARE YOU A CARER?
If you carer for someone please let us know. When you are busy looking after
someone else, who looks after you? We can provide support and help, as well
as look after you, and make sure you have all the help you need. Please speak
to a member of our team.
WE ASK THAT YOU:
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Inform us if you do not understand or are unclear about your treatment.
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Treat us with courtesy and respect and be patient when we are busy –
please understand that some emergency situations may take priority.
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Inform us of any change of name, address or telephone number.
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Request access to medical health records in writing.
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Keep your appointment time and give as much notice as possible if you
need to cancel or re-book.
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Only request a home visit if the patient’s medical condition prevents
them from attending the surgery – please try to telephone before
10.00am.
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Only contact the doctor out of hours if the patient’s medical condition
cannot wait until the next surgery.
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Report to the reception desk when you arrive.
NHS ZERO TOLERANCE
This practice fully supports the government’s NHS Zero Tolerance one
Campaign, and would like to make our patients aware that the following
behaviour’s are considered inappropriate and will not be tolerated.
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Verbal abuse
Intimidation
Physical Violence
The practice procedure for dealing with violent or abusive patients is…
1. Verbal warning from a Doctor
2. Written warning from Doctor
3. Removal from the practice list
There may be situations where it could be deemed necessary to:
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Call the police
Immediately strike patients off the practice list
PLEASE SPARE A THOUGHT FOR OUR RECEPTIONISTS!
Their job is sometimes difficult – trying to please patients, doctors and nurses,
whilst remaining calm, courteous, efficient, sympathetic and professional at all
times.
Please be nice to them
They will respond in the same way!
WE WILL
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Involve you as much as possible in all decisions regarding the care
that you receive and ensure your consent is given prior to treatment.
Treat you with courtesy and respect.
Ensure absolute confidentiality of medical records within the limits
of the law.
Keep you informed if your appointment time is more 30 minutes
behind schedule.
Aim to get repeat prescriptions printed within 48 hours of the
request.
Refer you to a specialist for a second opinion if the GP thinks it is
appropriate.
Abide by Health & Safety Regulations
We are committed to giving you the best possible service and believe the only
way to achieve this is by working together.
EMERGENCY CARE
Out of normal surgery hours please ring 111 for assistance. For life threatening
emergencies e.g. a suspected heart attack, please telephone 999.
CONTACTING NHS111
NHS111 is a 24 hour nurse led telephone advice and information service and is
part of the NHS.
Call NHS111 on 111
NHS111 provides you with information and advice about health, illness and
health services.
NHS111 is staffed by experienced nurses who are specially trained to give
advice over the phone. They will ask you a series of questions, which will help
them decide how serious you problem is.
TRAVEL IMMUNISATION
We frequently have enquiries about vaccinations required for travel abroad.
Advice on this subject can only be given by a nurse and not our reception staff
and cannot be dealt with over the telephone. You will need to book a double
appointment where you can discuss your travel plans and the nurse can
check the latest vaccination information and review your medical records to see
what you may already have received and whether you require a booster.
Please book early to see a nurse. Don’t leave it too late and risk an infection
LOCAL HOSPTIALS AND SERVICES
WEXHAM PARK HOSPITAL
SLOUGH
01753 633 000
HEATHERWOOD HOSPITAL
ASCOT
01344 623 333
WYCOMBE HOSPITAL
Queen Alexandra Road
HIGH WYCOMBE
01494 526 161
EMERGENCY CARE UNIT (ST MARKS HOSITPAL)
ST MARKS ROAD
MAIDENHEAD
This is for minor accidents and emergencies
Tel. 01628 632 012
SLOUGH WALK – IN CENTRE
UPTON HOSPITAL, Albert Street, Slough, SL1 2BJ
Telephone: 01753 635 505
The Slough Walk – in Centre offers NHS advice, information and treatment for
minor illness and injuries, from experienced nurses. Appointments are not
needed and the opening hours are: 8am-8pm, 365 days a year