December 2009 LORD HOWE ISLAND BOARD RISK MANAGEMENT POLICY Contents Page Introduction 1 Objectives 2 Scope and application 2 Definitions 2 Relevant legislation or other mandating instruments 2 Policy 3 3 3 4 Key principles Responsibilities Risk tolerance Related policies and other documents 4 Appendices A Definitions 4 Introduction 1. The Lord Howe Island Board (LHIB) operates in demanding physical, environmental, social and business contexts and faces a diverse and complex array of issues. In this situation, effective management of risk is critical to the achievement of our corporate goals and an important element of our corporate governance. 2. Risk management involves informed and responsible risk taking; it is not only about risk avoidance. A systematic risk management approach fosters creativity and innovation as well as controlling and mitigating unacceptable risk. 3. Effective risk management is achieved by systematically identifying and assessing risks to the achievement of objectives, and thoughtfully assessing options for dealing with each risk before deciding what to do. 4. The risk management policy set out in this document is intended to help ensure risk in LHIB is managed systematically, efficiently and effectively. The LHIB’s risk management policies and procedures are based on the Australian/New Zealand Risk Management Standard, and so are consistent in their approach and methodology. Page 1 of 5 December 2009 Objectives 5. The objectives of LHIB’s risk management policy is to: (i.) make risk management an integral part of LHIB’s business planning and performance monitoring processes. (ii.) encourage systematic identification and assessment of risk to inform and improve decision making processes at all levels. (iii.) provide openness and transparency in decision-making and ongoing management processes. (iv.) promote a culture of continuous improvement in the management of risk across the organisation. (v.) encourage and support a proactive approach to the identification and management of strategic and operational issues throughout the organisation. (vi.) improve integration and coordination of risk management practices in LHIB. Scope and application 6. This policy applies to all LHIB staff and management processes. The management processes to which this policy relates include strategic and business planning, policy development, project management, and decision making at both strategic and operational levels. Definitions 7. Risk is the chance of something happening that will have an impact on objectives. 8. Risk management is the culture, processes and structures directed towards realising potential opportunities whilst managing adverse effects. 9. Definitions of other terms used in relation to risk management are listed at Appendix A. Relevant legislation and other mandating instruments 10. The most explicit legislative requirement for management of risk is established by the Occupational Health and Safety Act 2000 and associated regulations. 11. Other legislative obligations for management of risk arise under the Civil Liability Act 2002 and the Rural Fires Act 1997. 12. There is no specific legislative requirement that NSW government agencies implement general risk management, although Section 11 of the Public Finance and Audit Act requires the heads of government agencies to ensure there is an effective system of internal control over the financial and related operations of the agency. However Government’s expectation that agencies will undertake systematic management of risk has been clearly established, through for example: the NSW Treasury Policy and Guidelines Paper TPP 97/3 which requires all NSW agencies to focus on continuous improvement of their service provision, including through adoption of a risk management framework responsive to the agency’s changing environment and supported by an effective system of internal controls. Page 2 of 5 December 2009 the NSW Treasury Circular 04/09: Total Asset Management Policy and Guidelines, which places significant emphasis on risk management. the Annual Reports (Departments) Regulation 2005 under which agencies are required to report on their risk management activities. Treasury Circular 06/21 makes clear that this means reporting on risk management practices in the context of the Australian/New Zealand Standard for Risk Management. Policy KEY PRINCIPLES 13. 14. LHIB is committed to efficiently and effectively managing risks to the achievement of our strategic, management and operational objectives, to: (a) protect life, property, and environmental values, both natural and cultural; (b) minimise losses and take advantage of opportunities in all areas of our operations; (c) improve and maintain the quality of our decision making; and (d) enhance our capacity to influence and support the community. To this end, LHIB will: (i.) systematically identify, assess, treat and monitor risk in accord with Australian/New Zealand Standard AS/NZS 4360 and best practice guidelines published by the National Audit Office, NSW Audit Office and NSW Treasury. (ii.) conduct a strategic corporate risk assessment every three years to inform development of our management plans, specific risk control strategies, and audit and compliance program. (iii.) establish a risk management program that: (a) determines and communicates authorities, accountabilities and responsibilities of all staff; (b) provides for appropriate training and resourcing; (c) covers the full range of risks that require management; (d) uses risk assessment criteria consistently throughout the organisation; (e) facilitates the systematic, structured identification and assessment of risks; (f) formalises action planning and review; and (g) enables LHIB to demonstrate that all significant risks are being diligently managed, with the risk treatment proportional to the risk and the selection of treatment options taking into account relevant factors such as feasibility, cost and effectiveness. RESPONSIBILITIES 15. Every LHIB staff member has a responsibility to contribute to the risk management process: (i.) by identifying, reporting and/or managing risks; (ii.) by encouraging and supporting other LHIB staff in identifying, reporting and/or managing risks; and (iii.) by complying with LHIB policies and procedures designed to address particular types of risk. Page 3 of 5 December 2009 16. In addition, LHIB expects that contractors and consultants employed to do work in, or on behalf of, the agency will also contribute to the risk management process by identifying, reporting and/or managing risks and by complying with LHIB policies and procedures. Contract conditions are to include specific provisions in relation to risk management. RISK TOLERANCE 17. 18. LHIB accepts that not all risks can be controlled, and that resource constraints can limit our capacity to control risks. However, LHIB will seek over time to minimise risks to the achievement of our strategic, management and operational objectives. In doing this, our approach will be informed by the following principles: (i.) Priority will always be given to the protection of life and property, consistent as far as possible with the protection of environmental values, both natural and cultural. (ii.) Risks will be treated in accordance with their rating, with risks rated as extreme being addressed first, followed as resources permit by those rated high, then medium and lastly low. (iii.) Action to reduce or control risks rated as extreme will commence immediately management becomes aware of the assessed risk level, while action to address risks rated as high will commence as soon as practicable. (iv.) In managing risk, LHIB seeks to ensure that any reasonably foreseeable risk of the type which could give rise to a claim for civil liability is actively assessed and managed. Through its regular and systematic risk assessment processes, and this clear statement of risk tolerance, LHIB seeks to continue to foster creativity and innovation while at the same time ensuring that unacceptable risk is controlled and risk taking within the agency is informed and responsible. Related documents and further reading Additional information on managing risk is available from the following sources: Australian/New Zealand Risk Management Standard AS/NZS 4360:2004 – Standards Australia, 2004. Treasury Managed Fund – Guide to Strategic Risk Assessment – Parts 1& 2 2005. Treasury Managed Fund – Guide to Operational Risk Assessment – Parts 1& 2 2005. NSW Treasury - Risk Management and Internal Controls Toolkit - TTP97–3, 1997. HM Treasury - The Orange Book Management of Risk – Principles and Concepts, 2004. Appendix A LHIB Risk Management Glossary Adapted from AS/NZS 4360:2004 Consequence Outcome or impact of an event Control An existing process, policy, device, practice or other action that acts to minimise negative risk or enhance positive opportunities Event Occurrence of a particular set of circumstances Frequency Measure of the number of occurrences per unit of time Page 4 of 5 December 2009 Hazard A source of potential harm Likelihood Used as a general description of probability or frequency Loss Any negative consequence, financial or otherwise Monitor To check, supervise, observe critically, or measure the progress of an activity, action or system on a regular basis in order to identify change from the performance level required or expected Mitigation Action taken to reduce or moderate an unwanted consequence, to lessen its intensity, force or frequency Probability Likelihood of a specific event or outcome occurring within a designated timeframe Remediation The remedying of a deficiency, especially applied to controlling or minimising hazards Residual risk Risk remaining after implementation of risk treatment Risk The chance of something happening that will have an impact on objectives Risk analysis Systematic process to understand the nature of and to deduce the level of risk. Risk assessment Overall process of risk identification, risk analysis and risk evaluation Risk avoidance A decision not to become involved in, or to withdraw from, a risk situation Risk criteria Terms of reference by which the significance of risk is assessed Risk evaluation Process of comparing the level of risk against risk criteria Risk identification Process of determining what, where, when, why and how something can happen Risk management Culture, processes and structures that are directed towards realising potential opportunities whilst managing adverse effects Risk management Set of elements of an organisation’s management system concerned with framework managing risk Risk management Systematic application of management policies, procedures and practices to the process tasks of communicating, establishing the context, identifying, analysing, evaluating, treating, monitoring and reviewing risk Risk reduction Actions taken to lessen the likelihood, negative consequences, or both, associated with a risk. Risk register A record of risks, to which new risks are added as they are identified and from which other risks are removed once they have been satisfactorily addressed Risk retention Acceptance of the burden of loss, or benefit of gain, from a particular risk Risk sharing Sharing with another party the burden of loss, or benefit of gain, from a particular risk Risk tolerance The levels of risks that management deems acceptable Risk treatment Process of selection and implementation of measures to modify risk Page 5 of 5