JOB DESCRIPTION
Job Title:
Chief Information Officer
Band:
8C Subject to AFC
Directorate:
Finance
Responsible To:
Deputy Director of Finance
Accountable To:
Chief Finance Officer
JOB SUMMARY:
The Chief Information Officer will ensure that 5 Boroughs Partnership NHS
Foundation Trust has Enterprise Class Informatics Strategies, delivering robust
and effective IT infrastructures, business systems, and business intelligence to
support the Trust’s internal and external service delivery and to meet the
requirements set by the Clinical Commissioning Groups it serves.
The Chief Information Officer holds overall responsibility for the following
portfolio:
1. A member of the Senior Leadership Team supporting the strategic
direction and delivery of 5 Boroughs Partnership’s integrated business
plan
2. A member of the Senior Leadership Team to define, lead and deliver 5
Boroughs Partnership’s aim of providing high quality customer focused
services to Commissioners.
3. Take lead responsibility for managing effective working customer
relationships,
 specifically for Information Technology and Business Intelligence
services to all users and
 for the effective delivery of collaboration and partnership services
within the Local Health Economies within which the Trust operates
In each case allocating appropriate lead responsibilities for customer
relationships and services and ensuring that the services are clearly
defined, understood and delivered to a high quality operational standard.
4. Develop and deliver an integrated Informatics Strategy for 5 Boroughs
Partnership, enabling the high quality delivery of services.
5. Lead and develop an effective information technology and business
intelligence workforce in 5 Boroughs Partnership, through direct
leadership and team management, matrix-leadership across the Trust’s
service portfolio where or Information Technology or Business
Intelligence is a prime contributor.
6. Strategic leadership on innovation and developments relating to IT and
Business Intelligence.
7. Identify business improvement opportunities and developing market and
customer strategies.
The post holder will demonstrate an attitude which respects and values service
users’ and their carers.
The post holder will embrace the core values of the organisation.
principles will recognise the need to:





These
Promote safe practices
Value the aims of service users
Work in partnership and offer meaningful choice
Be optimistic about the possibilities of meaningful change
Value social inclusion
DUTIES AND RESPONSIBILITIES
1. INFORMATICS STRATEGY AND SERVICE DEVELOPMENT
1.1. Lead the development of and maintain a comprehensive and
integrated Enterprise Class Informatics Strategy for 5 Boroughs,
aligning IT and Information objectives and programmes to the Trust’s
Strategy, objectives and plans. This strategy should address all
business intelligence systems and tools, technology services,
infrastructure, applications, business and supplier engagement
necessary to support the strategic goals and operational requirements
of the Trust.
1.2. Establish effective Enterprise Architecture and appropriate Technical
Architecture resources as the foundation for the delivery of the
Informatics Strategy.
1.3. Optimise the provision of in-house or out-sourced services to derive
best value for money and commercial advantage for 5 Boroughs.
1.4. Contribute fully to strategic collaboration and partnership
arrangements with other organisations, particularly within relevant
Local health Economies.
1.5. Establish strategic Managed Service Provider relationships.
1.6. Establish an effective working relationship with the Trust’s Chief
Clinical Information Officer to ensure Clinical Strategies, Operational
Processes and Information requirements are appropriately reflected in
Informatics Strategy and Service development.
1.7. Align IT and Information risk management with 5 Boroughs
Partnership’s risk management.
1.8. Develop and implement relevant security, informatics and information
policies for the Trust in line with statutory requirements and industry
best practice; in particular but not limited to compliance with NHS
information Governance Standards (IG Toolkit).
2. OPERATIONAL SERVICE DELIVERY
2.1. Direct the deployment of Chief Information Office staff and services and
ensure they meet customer expectations, key performance indicators
and service level agreements.
2.2. Ensure that strategic investment plans, operational plans and service
delivery decisions fully comply with Enterprise Architecture and
Technical Standards and incorporate the requirements of all
customers.
2.3. Drive internal business process transformation across 5 Boroughs
Partnership underpinned by technology to improve the Trust’s ability to
meet its strategic objectives.
2.4. Responsible for core decisions about operational processes and
technology that will be implemented across 5 Boroughs Partnership.
2.5. Ensure the Information Technology and Business Intelligence service
lines are innovative, offer value for money and at a minimum meet all
contractual agreements (targets and key performance indicators) and
preferably delight customers.
2.6. Ensure that all IT and Business Intelligence services delivered by 5
Boroughs Partnership Informatics Service meet or exceed appropriate
National and Local frameworks and standards.
2.7. Ensure 5 Boroughs Partnership has a robust IT infrastructure which
meets the needs of the Trust as a business and provides an effective
platform for all customers.
2.8. Ensure the IT and Information Management services are delivered on
time and to budget.
2.9. Ensure sound management of any related external contracts.
3. CUSTOMER FOCUS
3.1. Proactively engage, build and maintain excellent relationships with
customers.
3.2. Proactively engage and support subject matter leadership and
development with partners and stakeholders such as CCGs, other
participants in care delivery within Local Health Economies and the
Health and Social Care Information Centre.
3.3. Deliver a customer services function, ensuring responsiveness to
queries and complaints.
3.4. Ensure directly managed services for customers are delivered to the
required standards and timescale
3.5. Promote an environment of continuous improvement and innovation to
ensure the Trust constantly develops and enhances its service to
patients and service users.
3.6. Develop a culture of internal and external customer service delivery.
4. LEADERSHIP AND MANAGEMENT
4.1. Manage, motivate and inspire service leads and teams, investing time
in their development.
4.2. Conduct annual appraisal for direct reports, setting personal objectives
and development plans and providing constructive feedback to assist
with development
4.3. Provide regular briefings to staff on 5 Boroughs Partnership’s
strategies and priorities ensuring all staff know how they contribute to
the business
4.4. Build effective relationships with colleagues at all levels through open
communication and constructive feedback.
4.5. Proactively manage good and poor performance and address
grievance/disciplinary issues swiftly in accordance with organisational
policies and procedures.
5. DEVELOPING AN EXCELLENT ORGANISATION
5.1. Actively support the development of individuals and the team through
appraisal, personal development planning, coaching and mentoring
5.2. Work in partnership with others and as part of cross directorate teams
to deliver successful outcomes
5.3. Support the organisation’s ways of working, model its values and
champion the NHS Constitution
6. PROMOTING EQUALITY AND REDUCING INEQUALITIES
6.1. Promote Equality, Diversity and Inclusion in employment practices and
leadership relationships.
6.2. Ensure that the 5 Boroughs Partnership proactively supports the
principles and practice of equality of opportunity as detailed in the
organisations’ strategies, policies and in accordance with its legal
obligations
7. OTHER
7.1. This post is subject to the terms and conditions of employment of the
Trust.
7.2. This is not an exhaustive list of duties; staff are therefore required to
undertake any other duties commensurate with the grade and in line
with the requirement of this post.
7.3. All employees of the Trust must not, without prior permission, disclose
any information regarding clients, carers or staff. In instances where it
is known that a member of staff has communicated information to
unauthorised persons, those staff concerned will be liable to dismissal.
Moreover, the Data Protection Act 1984 also renders an individual
liable for prosecution in the event of unauthorised disclosure of
information.
7.4. Confidential information may be accessed at times and all 5 Boroughs
Partnership staff must ensure that the highest level of confidentiality is
maintained at all times.
7.5. All 5 Boroughs Partnership staff must comply with the Staff Code of
Conduct. Senior Managers must also comply with the NHS Code of
Conduct for Managers, based on the Nolan principles of public
accountability.
8. EDUCATION AND DEVELOPMENT
8.1 Provide evidence to support development around the Trust appraisal
system which includes KSF.
8.2 Participate in regular supervision, engage in reflective practice and be
committed to continued development.
8.3 Develop own skills and knowledge and contribute to the development of
others.
8.4 Ensure Education Centre is notified of nominations for training courses
as directed by Team Manager/Office Manager.
9. RESEARCH AND AUDIT
9.1 Undertake and participate in appropriate audit, quality assurance
programmes and research as directed.
STANDARD REQUIREMENTS

Confidentiality: Confidentiality/data protection regarding all personal
information and Trust activity must be maintained at all times (both in
and out of working hours) in accordance with professional codes of
conduct and relevant legislation such as the Data Protection Act. The
post holder should ensure that they are familiar with and adhere to all
Trust Information Governance policies and procedures. Any breach of
confidentiality will be taken seriously and appropriate disciplinary action
may be taken.

Code of Conduct: Maintain a consistently high standard of conduct
and to provide the highest standard of service in accordance with the
Trust Code of Conduct for all employees.

Equal Opportunities: Promote the concepts of equality of opportunity
and managing diversity Trust wide.

Health and Safety: Employees must be aware of the responsibilities
placed upon them under the Health and Safety at Work Act 1974, paying
due regard to health and safety in the workplace and management of
risk to maintain a safe working environment for service users, visitors
and employees.

Infection Prevention and Control: Employees must be aware of their
responsibilities to protect service users, visitors and employees against
the risks of acquiring health care associated infections, in accordance
with Trust policy.

Professional standards and performance review: Maintain consistent
high professional standards and act in accordance with the relevant
Professional Code of Conduct. Employees are expected to participate in
the performance review process.

Service/Departmental Standards: Support the development of
performance standards within the Service/Department to ensure the
service is responsive to and meeting the needs of its customers.

Finance: All Trust staff will comply with financial processes and
procedures

Safeguarding Children: Employees must be aware of the
responsibilities placed on them under the Children Act 1989, 2004.
SUMMARY
This job Description is an outline of the key tasks and responsibilities of
the post and the post holder may be required to undertake additional
duties appropriate to the pay band. The post may change over time to
reflect the developing needs of the Trust and its services, as well as the
personal development needs of the post holder.
Date Prepared:
Prepared By:
Employee’s Name and Signature:
Date:
Post No:
Manager’s Name and Signature:
Date:
Head of Service signature:
Date:
PERSON SPECIFICATION
The person specification sets out the qualifications, experience, skills, knowledge, personal attributes, interests, other
requirements which the post holder requires to perform the job to a satisfactory level.
Job Title:
ESSENTIAL
DESIRABLE
METHOD OF ASSESSMENT
i.e. Those qualities without which a
post holder could not be appointed
QUALIFICATIONS
EXPERIENCE
Educated to masters level in relevant
subject or equivalent level of
experience of working at a similar level
in specialist area
Senior Management level experience
of delivering IT and Information
services, preferably in the health
sector
Experience of successfully driving
change and transformational
programmes.
Leading a large workforce
successfully.
Record of successfully engineering
and crafting innovative solutions that
offer customers greater choice and
higher return on their investment.
i.e. those extra qualities which
can be used to choose between
candidates who meet all the
essential criteria
Significant evidence of continued
professional development in a
relevant specialist area.
Understanding of organisational
culture on performance and
productivity.
Evidence of successful working
across whole organisational teams
i.e. the method by which the
person specification criteria
will be assessed/evaluated
Excellent awareness of relevant public
and private sector IT and Information
Management and best practice
Proven record of successful delivery of
services in a large and complex
organisation
Experience of managing and
prioritising a large budget.
SKILLS
Excellent leadership skills
Exceptional communicator, able to
create impact and demonstrate
proactive customer relationship
awareness.
Demonstrable ability to create
constructive teams within the
directorate and across 5 Boroughs
Partnership.
Ability to analyse highly complex
issues where material is conflicting
and drawn from multiple sources.
Strong external communications
skills in a politically sensitive
environment and experience in
handling media.
Ability to communicate potentially
complex information and provide
intelligent insight to enable staff and
customers to explore and act upon the
insight.
Ability to communicate potentially
complex information and provide
intelligent insight to enable staff and
customers to explore and act upon
the insight.
Support creativity and innovation
within staff groups at all levels.
Ability to influence the design and
delivery of commissioned resources so
as to provide customers with high
quality services
Ability to make difficult and challenging
decisions that support strategic aims
and long term vision.
Dynamic personality with the ability to
build trusted stakeholder relationships
and wide support networks.
Extensive experience of delivering
presentations to large groups of
stakeholders, in often pressured and
politically sensitive environments
Dynamic personality with the ability to
build trusted stakeholder relationships
and wide support networks
Ability to prepare and produce concise
yet insightful communications for
dissemination to senior stakeholders
and a broad range of stakeholders as
required.
Ability to analyse highly complex
issues where material is conflicting
and drawn from multiple sources.
Demonstrated capability to act upon
incomplete information, using
experience to make inferences and
decision making
Ability to analyse numerical and written
data, assess options and draw
appropriate initiatives.
Leadership, vision, strategic thinking
and planning with highly developed
political skills
Demonstrated capability to plan over
short, medium and long-term
timeframes and adjust plans and
resource requirements accordingly
Ability to provide informative reporting
on finances and impact to Board
management.
KNOWLEDGE
Significant experience of developing
informatics and analytics capability to
enable information to be used
professionally and innovatively to
support decision making
Demonstrated expertise in a
Healthcare environment
Significant experience and
understanding of proven
implementation of project management
methodologies
Commercially astute and able to
analyse business data to drive
business growth.
OTHER
Excellent knowledge of statistical
analysis
 Demonstrate a commitment to
respecting and displaying the
Trust Values at all times