JOB DESCRIPTION
Job Title:
Department:
Office Location:
Caretaker – Neighbourhood Environment Worker
Customer Services
Brotherton House, Salford
Job Purpose
1.
To provide a comprehensive clearance, cleaning and recycling
service for the housing stock and neighbourhood
2.
To ensure that all apartment blocks within the designated areas of
work are cleaned and maintained to agreed standards
3.
To contribute in creating a safe, secure and clean environment
within neighbourhoods and communal spaces
4.
To support a comprehensive grounds maintenance service in tasks
such as grass/hedge cutting, strimming and pruning
5.
To participate generally in the provision of a responsive and
customer orientated caretaking service. To provide residents,
contractors and visitors with polite and helpful assistance at all times
6.
To support Repair operatives as required
Reporting To
Will receive supervision and guidance and report to Team leader as
delegated by the Apartment Services Manager
Staff Management
Responsibilities
None
Range of Decision
Making
Daily decisions relating to the prime objectives of post and within
established policies and procedures.
Responsibility for
Assets, Materials Etc.
Responsible for the safe usage of any materials and equipment in
compliance with Health and Safety Legislation.
Key Contacts
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Residents
Suppliers
Repair Operatives
Other employees
Other stakeholders
Refurbishment contractors
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Essential
Duties &
Responsibilities
1.
To provide an efficient and caring cleaning, clearance, environmental
management and recycling service
2.
To ensure that the estate is clean and tidy through general upkeep and
grounds maintenance.
3.
To ensure communal areas are clean tidy and well maintained in
accordance with scheduled cleaning and caretaking duties
4.
To sweep, remove rubbish and clean all entrances, landings, stairwells,
lifts and chute rooms on a scheduled basis. Clean windows and frames
on a scheduled basis
5.
Assist the supervisor in reporting, cleaning and removing any vandalism
and graffiti within timescales and service standards
6.
Undertake on a preplanned basis the stripping, resealing, polishing and
the steam cleaning of floors
7.
Operate machines/equipment in a safe and efficient manner ensuring any
faults or defects are reported to the coordinator/manager
8.
Drive appropriate vehicles as and when required.
9.
To assist in the preparation of homes for letting by carrying out gardening
work (grass cutting, strimming, hedge trimming), removing and dispose of
items of furniture and rubbish/debris and void clearance/cleaning, and
undertake small repairs and painting .
10. In winter months, clear snow and grit grounds to ensure they are safe
11. Support an enhanced recycling and energy efficiency agenda including,
ordering and filling skips, emptying and rotating rubbish and recycling
bins, unblock chutes when instructed
12. To develop an awareness of recycling and to assist customers and
members of the public in having the ability to recycle in accordance with
KPIs.
13. To liaise with Company’s staff and tenants groups so as to actively
promote ways in which the estate cleaning, ground maintenance and
recycling may be improved.
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Essential
Duties &
Responsibilities
Continued
14. To assist tenants and the Company’s staff in providing a safe and secure
environment in the neighbourhood, for example
 by proactive inspection of estates
 by early identification of potential problems, and effective reporting to
relevant services/colleagues
 by checking that empty properties are secure
15. To assist the Company’s staff in providing an efficient repairs service
through, for example
 reporting necessary repairs
 providing general laboring support to trade operatives
 carrying out minor repair work and replacement works as appropriate
 carrying out minor decorations to properties as directed
 mixing mortar and concrete
 digging holes for fence posts etc
 collecting and delivering heavy items
16. To play an active part in the Team and with other employees in all matters
relating to the job purpose.
17. To show high standards of customer care on all matters relating to the job
purpose.
18. Undertake porterage tasks as required including setting up and
cleaning/removal of bulk items including furniture from landings.
19. Maintain daily/weekly/monthly records to ensure all tasks are monitored
effectively
20. Deliver information to properties on behalf of Pendleton Together
21. Carry out such other duties relating to the work of Pendleton Together as
required by management which are commensurate with the grading of the
post and job description
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Corporate Duties
1. Abide by the objectives and targets of the Section, Department and
Company, and follow the procedures and practices utilized in all aspects of
the work, including computerised and manual systems and the
maintenance of relevant records
2. Fulfill personal requirements, where appropriate, with regard to Company
policies and procedures, particularly health and safety, equality and
diversity, customer care, emergency evacuation, security, work standards
and promotion of the Company’s Core Values
3. To attend any training and development events considered necessary.
Notes
This job description forms part of the contract of employment of the person
appointed to this post. It reflects the position at the present time only and may
be changed at management’s discretion in the future. As a general term of
employment, the Company may effect any necessary change in job content, or
may require the postholder to undertake other duties, at any location in the
Company’s service, provided that such changes are appropriate to the
employee’s remuneration and status.
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PERSON SPECIFICATION
Caretaker – Neighbourhood Environment Worker
Customer Services
Brotherton House, Salford
Job Title:
Department:
Office Location:
E
D
A
I/T
NB:
Assessment Code:
You must have these attributes as they are the ESSENTIAL requirements of the post.
These attributes are DESIRABLE and therefore an advantage
Application Form
Interview/Test (assessment may include a relevant test/practical exercise etc.)
Successful candidates will be expected to submit any necessary documentary evidence for validation
purposes (e.g. references, original certificates etc)
Experience
Knowledge &
Expertise
a.
Attributes
Experience of working in a customer service environment.
E/D
E
A

I/T
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b.
Experience of gardening or landscaping
E
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c.
Experience of cleaning and caretaking duties
E

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d.
Experience of dealing with minor household repairs e.g.
fencing, gates and minor decorating tasks
D

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e.
Experience of clearing and cleaning empty properties
D
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f.
Working knowledge of cleaning and caretaking equipment
e.g. buffing machine, vacuuming.
E

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g.
Working knowledge of grounds maintenance or gardening
machinery e.g. pedestrian mowers, strimmers, hedge
trimmers and small hand tools
E


h.
Ability to work independently and as part of a team
E

i.
Ability to deal with members of the public firmly but
sympathetically
E

j.
Ability to plan workload and see jobs through to completion
E

k.
Numeracy skills sufficient to carry out the duties of the post
E

l.
Written skills sufficient to carry out the duties of the post
E
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Education &
Qualifications
Other
Attributes
m. Amenity horticulture related qualifications eg. NVQ Level 2,
PA06
E/D
D
A
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I/T
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n.
Cleaning related qualification e.g. BICS, NVQ Cleaning and
Support Services
D
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o.
Full Driving Licence
D
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p.
Flexible approach to working hours in order to achieve work
demands/priorities
E


A
I/T
Key Competencies
Heading
Delivering
Excellent Customer
Service
Communicating &
Influencing
Delivering High
Performance
Level
Takes ownership of customers’ issues as the first point of contact
2
1
1
Developing Self
and Others
Acting
Commercially
Building Effective
Teams
Uses initiative – looks for ways to make life easier for customers
Communicates openly and honestly, with tact and diplomacy

1
Managing Change
Making Decisions
& Solving
Problems
Definition
1
Listens to people and treats them with respect
Understands and delivers on objectives for own role (meeting quality
standards and deadlines)

Seeks and values feedback on own performance

Listens to new ideas with an open mind

Feels confident to suggest improvements

Looks to resolve issues before escalating

Takes initiative and ownership to gather and understand information
to help decision making
Is willing to learn from others and shares learning with others

Demonstrates an openness to learning and development
Shows a broad understanding of the commercial issues facing the
team (i.e. the cost of materials, equipment and other resources)


1
1
Demonstrates a good general understanding of the services we offer
Offers help and support to others
1
Equality & Diversity
Is a reliable, trustworthy and effective member of the team – does
what they say they will do
Treats everyone with respect

Shows empathy and sensitivity in dealing with all people

1
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