Employment Application’s defect report as at 21 January 2011
The next update to this report will occur on 4 February 2011. Any questions or queries in relation to the defects on this report should be directed to the
Employment Systems Help Desk.
Function
Activities
Activities
Activities
Defect
ID
5294
5359
5381
Planned
Release Date
22/11/2010 Fixed
5/1/2011 Fixed
5/1/2011 Fixed
Summary
JAWS software not reading the
column headings on the Activity
Placement Search screen
Users not on AEDST can't
record Work Experience Hours
for job seekers due to "Period
not found to update" error
Users attempting to record
hours for a job seeker on the
Activity Management screen are
presented with a error "ESS has
encountered a problem"
Severity
Important
Fatal
Important
Description
The JAWS screen reading software is not reading the column headings on
the Activity Placement Search screen.It is currently only reading the data in
each field.
Impact: All JAWS software users.
Workaround: None.
Proposed solution: Code fix.
Users from states not on Australian Eastern Daylight Savings Time (AEDST)
are not able to record Work Experience Participation hours on the Actual
Activity Participation Hours screen for job seekers. When a user attempts to
add the hours for a job seeker, they will be presented with the "Period not
found to update" error.
Impact: All providers in states not on AEDST.
Workaround: Providers should hold off recording hours in ESS until the code
fix is implemented.
Proposed solution: Code Fix.
Some users of Activity Management in ESS will get the error message "ESS
has encountered a problem" when attempting to record hours for a job
seeker record. Unfortunately it impacts users and sites at random and no
workaround has been identified.
Impact
All Employment
Providers
All Employment
Service Providers
All Employment
Service Providers
Impact: intermittent fault affecting some users when they attempt to record
hours for a job seeker on Activity Management screen.
Workaround: None.
Proposed solution: Identify cause of intermittent fault and fix.
Severity
Fatal - This defect stops the user conducting a vital function.
Important - This defect has a serious effect on a function, but it is possible to workaround it.
Mild - This defect has little to no effect on the functionality of the application.
Page 1
Function
Calendar &
Appointments
Defect
ID
5278
Planned
Release Date
4/03/2011
Summary
Severity
Update of Error to Warning
Message in Diary - RSSC and
RDES with reasons RACOA,
RAPRC for DNAI or DNEP
Important
Description
If the user enters a result of DNAI or DNEP for a DES or JSA Reengagement appointment (RSSC, RDES) with a Compliance Activity
(RACOA) or Reconnection (RAPRC) appointment reason, a pop up warning
message with an OK button will be displayed informing the user they do not
need to lodge a Participation Report (PR).
Impact
All Employment
Providers
If the user enters a result of DNAI for a DES or JSA Re-engagement
appointment (RSSC, RDES) with a Connection (RACON) appointment
reason, a pop up Warning message with an OK button will be displayed
informing the user they do not need to lodge a Participation Report (PR).
Calendar &
Appointments
Calendar &
Appointments
Calendar &
Appointments
5304
5316
5324
19/1/2011 Fixed
19/1/2011 Fixed
19/1/2011 Fixed
When creating Sessions as part
of a series the update and
modify functionality is not
updating the current days
sessions.
Diary - Notification Details
Screen is not populating all of
the fields
When DES or JSA providers
transfer a Job seeker to a new
organisation the Print Letter and
Print Appointment Slip buttons
on the associated appointments
generate a PDF that displays
the old organisations details.
Mild
3 - Mild
Important
Impact: Minimal
Workaround: None
Proposed solution: Change the Error Message to a Warning Message in
Diary for JSA and DES re-engagement appointments ( RSSC and RDES)
with reasons RACOA, RAPRC for DNAI or DNEP
When creating a series of sessions in diary using the 'copy and paste'
functionality, ESS allows the sessions to be updated and modified if the
sessions are for future dates. However, if one of the series of sessions are
created for today's date, ESS will not allow the user to update or modify.
Impact: Minimal as this issue only occurs if the 'copy and paste' session
functionality is used.
Workaround: The providers will need to update today's session separate to
the ones in the series.
Proposed solution: Code change.
When a user navigates to view the notification details for a particular
appointment, the appointment details are missing from the letter (e.g. Time,
Date, Location). It only occurs if the Notification option on the appointment is
"Appointment Slip" .
Impact: Any notifications where the notification option is “Appointment Slip”
Workaround: View the appointment details via the Diary Calendar screen,
or by selecting 'view appointment slip' in the appointment tab.
Proposed solution: Code fix.
When a DES or JSA provider transfers a job seeker to a new organisation,
the gaining organisation is permitted to view all the job seeker's
appointments. The letter and appointment slip are incorrectly displaying the
previous organisation’s contact details.
All Employment
Service Providers
All Employment
Service Providers
All Employment
Service Providers
Impact: Minimal
Workaround: None
Proposed solution: A code change is required
Page 2
Function
Calendar &
Appointments
Calendar &
Appointments
Defect
ID
5343
5344
Planned
Release Date
19/1/2011 Fixed
19/1/2011 Fixed
Summary
When a provider navigates
directly to the noticeboard to
book a contact appointment the
system is throwing an exception
error.
The Append >> button is staying
enabled when there are no more
records to retrieve on the
Search Appointments and
Session List.
Severity
Important
Mild
Description
Where a provider uses the following workflow to book a contact appointment
the system will throw an exception error:
- User logs into ESS and navigates directly to the noticeboard
- User selects the ‘Results Due’ noticeboard message and the noticeboard
list populates
- User selects an appointment from the noticeboard list and clicks ‘View’
- User enters an 'Attended' result and selects the radio button to book 'next
contact appointment' now
- When the user clicks on the <Save> button the exception error is thrown
and the next appointment is not able to be booked.
Impact: Minimum as this is only one workflow. All above conditions must be
met to trigger this exception.
Workaround: None.
Proposed solution: Solution is to update the code for this particular flow to
prevent the exception occurring.
Issue: Where the Search Appointment or Session List are used the 'Append'
>> button is enabled (even if there aren't more than 100 records). If the
append button is actioned, the existing list will be duplicated. Even if the
'duplicate' list record is viewed the system will still display the correct
appointment.
Impact
All Employment
Service Providers
All Employment
Service Providers
Impact: Minimum.
Workaround: None.
Proposed solution: Ensure that the append button is disabled unless there
are more records to retrieve to add to the list.
Calendar &
Appointments
Calendar &
Appointments
5371
5419
19/1/2011 Fixed
5/3/2011
ESS Diary - Error Message " No
Address Found for Job seeker"
generating when attempting to
print appointment slips
ESS - Print Report under Diary
Calendar View is not including
the referral reason
Mild
Mild
Issue: Providers are experiencing the error message " No Address Found for
Job seeker" when attempting to print the appointment slip/letter for job
seeker's appointments.
Impact: Only a few job seekers affected.
Workaround: None.
Proposed solution: Code change.
Within the Diary Calendar View, 'Print Report' is no longer including the
referral reason
Impact :Minimal.
Workaround: Print out individual appointments.
solution: Code change.
All Employment
Service Providers
All Employment
Service Providers
Page 3
Function
Calendar &
Appointments -
EA Reporting
EA Reporting
EA Reporting
Defect
ID
5319
5244
5315
5341
Planned
Release Date
19/1/2011 Fixed
21/12/2010
21/12/2010 Fixed
19/1/2011 Fixed
EA Reporting
5241
5/3/2011
EA Reporting
5357
25/01/2011
Summary
DES providers unable to create
in error a second IDES
appointment if they have not
manually commenced a job
seeker.
EA Reporting - "Job Seeker
General - EBIW_JG001"
converting Work capacity to
dates when opened with Excel
EA reporting - EBIW_SS03 Stream Service Lifecycle report
not displaying SSR Trigger
dates.
EA Reporting - 'Anchored
Placements Tracking EBIW_PLC01' report contains
incorrect Anchor Dates
EA Reporting - Stream 1 data
not appearing in "Performance
Measure Outcome Rate
Percentile Ranks EBIW_PER01" report
EA Reporting - The DES
Caseload reports are not
correctly calculating the
"Suspension Days"
Severity
Important
Mild
Important
Mild
Important
Mild
Description
When a DES Provider creates a IDES - Initial DES appointment and marks it
as Attended, then creates another IDES appointment before manually
commencing the job seeker, they get an error message when they attempt to
Create in Error (CERR) the second appointment.
Impact: Minimal.
Workaround: None.
Proposed solution: Code change.
When "Job Seeker General - EBIW_JG001" is run as a CSV file and
opened in Excel, some Work Capacity values are automatically converting to
a date format. E.g. Work Capacity of 8-14 converting to August 14.
Impact: Providers cannot view information correctly through Excel
Workaround: Do not use excel to open the CSV file for this report.
Proposed solution: Update XML header to explicitly define the 6 work
capacity fields as Text fields.
SSR Trigger dates which appear in ESS are not coming across for job
seekers in the Stream Service Lifecycle report
Impact: All users of this report.
Workaround: Obtain SSR Trigger date from ESS.
When job seekers are anchored in an Employment Outcome for more than
28 days in a relevant education placement or qualified training course, the
Anchor date in the EBIW_PLC01 report appears as the date the job seeker
started in the education placement or qualified training course instead of the
date they commenced in the job placement.
Impact : Approximately 1% of incorrect Anchor dates will appear in the
report.
Workaround: None identified.
The Stream 1 column in the "Performance Measure Outcome Rate
Percentile Ranks - EBIW_PER01" report is not being populated this week.
Previous week's data is appearing normally.
Impact :Providers are unaware of their performance for this measure.
The Suspension days figure in the DES Caseload report is calculating the
number of suspension days for a job seeker short by one day. Suspension
days should be inclusive of both the start and end date.
Impact
DES Providers
JSA Providers
JSA Providers
JSA Providers
JSA Providers
DES Providers
Impact: Suspension days is incorrect for all records with a suspension.
Workaround: Provider should manually add one day to any figures with
suspensions.
Proposed Solution: Change calculation of suspension days to be inclusive
of both the suspension start date and the suspension end date.
Page 4
Function
EA Reporting
EA Reporting
EA Reporting
EPF
Transactions
Defect
ID
5368
5373
5385
5308
Planned
Release Date
11/1/2011 Fixed
1/3/2011
1/3/2011
4/12/2010 Fixed
Summary
EA Reporting - 'DES
Appointment - EBIW_DES03'
not showing result data for
some appointments
EA Reporting - EPF
Transactions report including
deleted EPF transactions
Severity
Important
Mild
EA Reporting - 'DES
Appointment - EBIW_DES03'
not showing the 'Next
Appointment' related
information correctly
Mild
'EPF - Batch purchase not
updating commitment details for
old GST free records
Important
Description
Some appointments in the 'DES Appointment - EBIW_DES03' report are not
including the appointment's result data, even when this information has been
entered in the diary in ESS
Impact: Users are unable to rely on the appointment result data in this
report.
Workaround: Check appointment results for the job seeker via diary on
ESS.
Proposed Fix: Identify the fault in the report that is causing this data to be
suppressed and fix.
The EPF Transactions (EBIW_EPF01) report is including transactions which
have been deleted.
Impact: Transactions in this report may have been deleted.
Workaround: View transactions through ESS.
Proposed Fix: Remove deleted records from report.
The 'DES Appointment - EBIW_DES03' report is not showing the 'Next
Appointment' related information correctly.
Impact: Providers not able to reliably use the information in this report to
identify where a job seeker has a future appointment.
Workaround: Reference diary information via ESS.
Proposed solution: Identify the fault in the report that is causing this data to
be suppressed and fix.
Employment Pathway Fund (EPF) batch purchases are a method of
reimbursement that JSA providers can use for single purchases that will be
used to assist multiple job seekers. Batch purchase costs can be acquitted
against individual job seekers at the time of reimbursement, or they can be
acquitted at a later date.
Impact
DES Providers
JSA Providers
DES Providers
JSA Providers
When a provider enters or updates the bulk purchase acquittal details on the
EPF Record Details screen, these details are not being saved properly. (It
initially appears that the changes have been successfully made, but if the
provider views the acquittal details at a later date, the changes have been
lost.)
Impact: 1862 records affected.
Workaround: None.
Proposed solution: EPF functionality amended so that details are saved
correctly.
Page 5
Function
EPF
Transactions
EPF
Transactions
EPF
Transactions
JCA Report
Job Access
Defect
ID
5380
5395
5405
5411
4820
Planned
Release Date
5/3/2011
19/1/2011 Fixed
16/2/2011
4/3/2011
4/3/2011
Summary
Severity
EPF - Mismatch between
notional bank amts on EPF
Summary and EPF Record
Details - site Q244
Important
Issues with reimbursing an EPF
commitment
Mild
EPF - Various screens not
displaying tab label clearly.
JCA report produces an error on
closing when the 'Continuous
Scroll' button has been used to
view the report.
Job Access Website Workplace Modification Scheme
Assessment Claims Error
Mild
Mild
Important
Description
The totals displayed on the EPF Summary screen are becoming incorrect
over time for a small number of outlets.
Impact: Some users may be provided with incorrect EPF notional bank
balances
Workaround: Refer to EPF balances displayed on the EPF Record Details
screen
Proposed solution: A reconciliation batch will recalculate the totals
displayed on the EPF Summary screen when they become incorrect
Advice has been received that there are three EPF commitment records that
cannot be reimbursed, as the user gets the error message '**EAE17833
Reimbursement amount is incorrect. Please update the record**.
Impact: Three EPF transactions are affected.Workaround: Special claim.
Proposed solution: The problem is due to inconsistent rounding in the
program code. Changes will be made to the code to ensure consistent
rounding of numbers.
All the affected tabs have blurred and bolded text. In Windows 7, there is the
additional issue that the user can't easily tell which tab is selected.
Impact: All Users.
Workaround: None.
Proposed solution: Switch over to the new framework control for ESS.
On the JCA Report Preview or Print Preview screen, if the user clicks on the
'Continuous Scroll' button (the 7th button from the left in the tool bar at the
top) while viewing the report, an exception error is generated when the report
is closed. On some screens it may prevent further actions such as Approving.
Impact: All users.
Workaround: View other pages by clicking on the green 'Next Page' &
'Previous Page' buttons in the tool bar.
Proposed solution: Code fix.
Workplace Modification Scheme Assessment claim generates an error on
the Job Access Website online. The system is only able to support Claim
IDs up to two digits in length. Once a three digit number is reached an error
occurs.
Impact
JSA Providers
JSA Providers
All Employment
Service Providers
All Employment
Service Providers
Job Access
Providers
Impact: Minimal records impacted.
Workaround: N/A.
Proposed solution: Make changes to the database so that the application
is not limited to 99 items.
Page 6
Function
Job seekers
Job Vacancies
Job Vacancies
Job Vacancies
Job Vacancies
Defect
ID
5404
4520
4530
4534
4539
Planned
Release Date
16/02/2011
30/06/2011
30/06/2011
30/06/2011
30/06/2011
Summary
Eligibility - Various screens not
displaying tab label clearly.
ESS - Vacancy not being set
back to active when referral
result is changed from Expected
to Start (ETS) to Failed to
Report (FTR) or Not placed (NP)
ESS - Job Placement
Accessibility issue - List View
and Checkboxes custom
controls
Severity
Mild
Mild
Important
ESS - Job Placement screen Accessibility issue - enabled
checkbox not focused on when
field is tabbed to.
Mild
ESS - Job Referral looping when
JCA database unavailable.
Mild
Description
Impact
Some tabs on eligibility screens have blurred and bolded text. In Windows 7,
there is the additional issue that the user can't easily tell which tab is
selected.
All Employment
Service Providers
Impact: All users.
Workaround: None.
Proposed solution: Switch over to the new framework control for ESS.
ESS - Vacancy not being set back to active when referral result is changed
from ‘Expected to Start’ to ‘Failed to Report’ or ‘Not Placed’
Impact: Less than 3 records affected.
Workaround: Change the ‘Expect to Start’ to ‘Created in Error’ and
increase the position limit by 1.
Proposed solution: Update the code ensure that is the result of ‘Expected
to Start’ when changed to ’Failed to Report’ or ‘Not Placed’ the vacancy will
return to active
There are a number of limitations associated with the List View and
Checkboxes custom controls used in ESS. These controls were created to
provide extra capability that was needed and that the standard Microsoft List
View and Combo Box controls did not have. They are shared SmartClient
controls that may be used in a number of SmartClient projects.
Impact: These are only an issue if the user is using short cuts to navigate
through lists in ESS.
Workaround: N/A.
Proposed solution: Either changing the existing custom controls or
replacing them. Each issue will have to be looked at on an individual basis.
On the Job Placement screen if a user tabs to the upgrade checkbox, it
should be highlighted as enabled. Currently the field is not highlighted.
Impact: This is only a visual issue affecting that screen.
Workaround: N/A.
Proposed solution: Code change to bring focus to the checkbox.
There is a situation that creates an endless loop when a user enters a Job
seeker ID on the Job Referral page but the JCA database is not accessible.
This situation is very rare and limited to scenarios such as power outages.
This appears to only occur where the JCA database is experiencing issues.
All Employment
Service Providers
All Employment
Service Providers
All Employment
Service Providers
All Employment
Service Providers
Impact: Minor number of records.
Workaround: N/A.
Proposed solution: Code change to stop the system from continuously
trying to access the JCA database after a certain number of tries.
Page 7
Function
Job Vacancies
Job Vacancies
Defect
ID
5396
5400
Planned
Release Date
30/6/2011
4/3/2011
Summary
ESS - Selected field labels on
the Vacancy Details screen are
displaying incorrectly.
Provider unable to place job
seeker in the vacancy.
Severity
Mild
Important
Description
Selected field labels on the Vacancy Details screen are displaying
incorrectly. The fields are displaying with a colon in front of the name rather
than at the end of the name. For example :Contact rather than Contact: .
Impact: Low.
Workaround: This is display issue only. The fields are displaying the correct
information, and the screen is functioning correctly. No workaround required.
Proposed Solution: Amend code so that fields display correctly with the
colon after the field name.
When a job seeker is placed in an education placement while in JSA, and
then is later placed in employment in DES, in some circumstances ESS may
attempt to create a snapshot for a combined outcome. A Combined
Placement should only be created for DES if the Participant was placed in
Education and Employment while they were in DES.
Impact
JSA Providers
All Employment
Service Providers
When this occurs the provider is unable to place the job seeker into
employment.
Impact: Providers will not be able to enter employment placements for a very
small number of job seekers.
Workaround: Providers can ring the ES Help Desk who can arrange for
Employment Systems to enter the job placement on the provider's behalf.
Proposed solution: Change the program so that it recognises that the job
and education placements were made where the job seeker was in different
services.
Centrelink
Transactions
NEIS
Participants
4408
5407
19/2/2011
16/2/2011
MQ - Centrelink allowance
cancellation transactions are
failing for job seekers with a
suspension and/or volunteer
period.
NEIS - Various screens not
displaying tab label clearly.
Important
Mild
The allowance cancellation is not applied for a job seeker resulting in a
misalignment of data between Centrelink and DEEWR systems.
Impact: Approximately 40-50 records per week.
Workaround: N/A
Proposed solution: Update the code to enable allowance cancellations to
be processed for job seekers with a suspension and/or volunteer period.
All the affected tabs have blurred and bolded text. In Windows 7, there is the
additional issue that the user can't easily tell which tab is selected.
All Employment
Service Providers
JSA Providers
Impact: All Users of NEIS.
Workaround: None.
Proposed solution: Switch over to the new framework control for ESS.
Page 8
Function
Overrides &
Special Claims
Overrides &
Special Claims
Defect
ID
5285
5317
Planned
Release Date
19/01/2011
19/1/2011
Fixed
Summary
Claims - Comments on
Overrides and Special Claims
screen are truncated when
printed on Windows 7
Claims - Override & Special
Claims > Submit - A snapshot ID
does not populate for selection
when the correct program
referral and stream referral are
entered.
Severity
Description
Mild
Users running Windows 7 are experiencing issues when printing override
comments. When a user selects the "Print Report" button on the top tool bar,
a preview screen is presented which shows that some of the text is cut off at
the end of each line. Printing the report results in the same outcome.
Important
Impact: All Windows 7 users
Workaround: Take a screen shot of the comments and print from a Word
Document.
Proposed solution: Code fix.
When a Provider chooses to lodge a special claim override for either a 13
week or 26 week employment/education outcome, in some cases the
snapshot ellipsis button is not available to select within the Override Submit
screen. This occurs even when a valid employment / education snapshot
should be available for selection.
Impact
All Employment
Providers
JSA Providers
Impact: A small number of JSA Providers have reported this issue.
Workaround: When the correct program referral and stream referral
selections have been made and the snapshot ellipsis button is still greyed
out, click the 'Clear' button on the bottom right hand of the screen - the
snapshot ellipsis becomes available.
Proposed solution: Under investigation.
Overrides &
Special Claims
Overrides &
Special Claims
5328
5252
19/1/2011 Fixed
19/01/2011 Fixed
Claims - ESS Overrides and
Special Claims details screen
buttons do not fit text in
Windows 7
Claims - Printing overrides in
ESS - Cannot print in portrait
view
Mild
Mild
When a user under Windows 7 navigates to the Overrides and Special
Claims Details screen (which is accessible after a search is performed), the
"Forward" and "Payments" buttons along the bottom of the screen are not big
enough to fit the button labels correctly.
Impact: All Windows 7 users
Workaround: None
Proposed solution: Code fix
Override reports cannot be printed in portrait view, even after changing the
settings to print in portrait view, the override is still printed in landscape view.
All Employment
Service Providers
All Employment
Service Providers
Impact: JSA and DES Providers
Workaround: No current workaround exists.
Page 9
Function
Participation &
Compliance
Participation &
Compliance
Payments
Payments
Defect
ID
5264
5327
5179
5303
Planned
Release Date
30/06/2011
19/1/2011 Fixed
19/1/2011 Fixed
8/12/2010 Fixed
Summary
Severity
Compliance - Inability to amend
and submit a returned
Compliance Report with an
outcome reason of 'Returned for
Update - Insufficient Evidence'.
Important
Calculations of Work Experience
and other hours may be
incorrect in the Participation
Hours Summary section of the
"Hours Summary" screen
Claims - Cannot search with job
seeker ID on Payments General
Search screen
Claims - Stream 4 Service fee
not generating after an
upstream has occurred
Important
Mild
Mild
Description
Providers have five business days from the Outcome date to update and
submit a returned Compliance report that has been rejected by Centrelink
with an outcome reason of 'Returned for Update - Insufficient Evidence'.
Providers are currently unable to update or submit a returned Compliance
Report. The fields are protected and the status is displayed as 'Finalised'
instead of 'Returned for Update'.
Impact: Low. 2 cases reported as at 17 November 2010.
Workaround: N/A.
Proposed solution: Amend the code to display the correct status and
enable users to amend and submit reports with an outcome reason of
'Returned for Update - Insufficient Evidence'.
If a job seeker is in the Work Experience phase but is participating in an
activity where the referral was entered as "Other" participation, the hours
completed will be shown in the "Other" section of the Participation Hours
Summary screen rather than the "Work Experience" section.
Impact: Less than 5 reported so far.
Workaround: None.
Proposed solution: Code Fix.
When using only the job seeker ID for the search on the General Search
screen, an ESS exception error is returned and the search cannot be
completed.
Impact: only affects those records that do not have a contract ID (ie.
indigenous activities).
Workaround: use multiple search criteria instead of just the job seeker ID.
When a job seeker in Job Services Australia:
* has a result of "No Further Service Fees" recorded against their claim
schedule, as they have exhausted all of their pre-Work Experience Phase
service fees; and
* the job seeker transfers to a different provider organisation; and
* the job seeker moves to a higher stream
Impact
JSA Providers
JSA Providers
JSA Providers
JSA Providers
Then the service fees for the higher stream do not generate.
Impact: Only one job seeker found to be affected, to date.
Workaround: None.
Proposed solution: Claims amended to enable service fees to be
generated in these circumstances
Page 10
Function
Payments
Defect
ID
5382
Planned
Release Date
5/3/2011
Summary
Claims - 13wk DRE/DPTE vs
26wk PNA outcomes for 8-14hr
PWC job seekers
Severity
Important
Description
We have identified around 220 instances where a job seeker

has a 13 week outcome code of DRE/DPTE (Job for partial work
capacity job seeker), and

has a 26 week outcome code of PNA (Employment for p/t activity
tested job seeker)
Impact
JSA Providers
In all of these cases the job seeker’s

partial work capacity was '014' (8-14 hours per week)

participation requirement included a PWC of 15-29 hours per week

partial work capacity and participation requirement did not change
between the 13 and 26 week outcome snaps
Business rules state these job seekers should have had an outcome code of
DRE/DPTE (Job for partial work capacity job seeker) for both 13 and 26
week outcome snaps.
Payments
5387
12/1/2011 Fixed
Payments
5408
16/2/2011
Payments
5412
5/3/2011
Claims - Service Fee
Reconciliation batch failing due
to mainframe date rule changes
Payments - Various screens not
displaying tab label correctly.
Claims - DES Remote
Outcomes available to provider
that placed job seeker, not
provider servicing job seeker at
claim available date
Important
Mild
Important
Impact: Affected job seekers need to work more hours than they should to
achieve a Full or Pathway outcome
Workaround: Users can contact the Help Desk, and Production Support can
update the outcome snapshot
Proposed solution: Amend the program so that the job seeker has the
same outcome for both the 13 and 26 week outcome
Claims - Service Fee reconciliation batch failing due to mainframe date rule
changes. Please see attached emails for details.
JSA Providers
All the affected tabs have blurred and bolded text. In Windows 7, there is the
additional issue that the user can't easily tell which tab is selected.
All Employment
Service Providers
Impact: All Users.
Workaround: None.
Proposed solution: Switch over to the new framework control for ESS.
ESS is currently making DES Remote Outcomes available to the
organisation/site that placed the job seeker, rather than the organisation/site
that is servicing the job seeker at the time the payment is due to be available
to lodge.
DES Providers
Impact: DES Remote Outcomes will become available at the incorrect site if
the job seeker has transferred after placement.
Workaround: Special claim.
Proposed solution: Code change.
Page 11
Function
Plans &
Assessments
Plans &
Assessments
Defect
ID
5081
5158
Planned
Release Date
4/3/2011
19/1/2011 Fixed
Summary
JCA - The date stored by date
controls are not being updated
by users, resulting in Centrelink
returning JCAs.
Skills Assessment Error
'Contract not found'
Severity
Description
Mild
When an assessor uses the date controls in the JCA application, the controls
store the date in memory. When the application is next accessed, the stored
date is automatically populated. This is causing issues where assessors do
not update the date, resulting in Centrelink having to return the assessment.
Important
Impact: 10 records affected.
Workaround: Assessors need to update the date.
Proposed solution: Change calendar controls in JCA application to default
to the current system date.
ESS Skills Assessment Screen - The error 'Contract not found' is displayed
when accessing the Skills Assessment screen.
Impact
JCA Providers
JSA Providers
This error occurs due to a conflict in the Skills Assessment creation date and
the job seeker's Commencement date.
Plans &
Assessments
5259
19/01/2011 Fixed
ESS - SSR - Stream Services
Review is an available JCA
referral reason for Stream 4 job
seekers, but the submitted JCA
does not update the SSR
outcome
Important
Impact: This prevents the user from accessing the Skills Assessment
screen.
Workaround: The current workaround is to update the Skills Assessment
creation date once the job seeker has Commenced. However, one case has
been identified where the workaround does not resolve the issue.
Proposed solution: The single case where the workaround is not effective
is still under investigation.
When a Stream 4 job seeker is referred to a JCA to complete their Stream
Services Review, 'Stream Services Review' and 'Stream Services Review
DSP Volunteer' are available as JCA referral reasons. However, once the
JCA report for the Stream Services Review is submitted, the
recommendation on the Report does not update the Stream Services
Review. The Stream Services Review remains at Pending and 'Referral to
JCA'.
JSA Providers
The impact is that the Stream Services Review is not being correctly
Finalised, even though the user has selected a Stream Services Review JCA
Referral Reason. Note that the JCA report recommendations correctly
updates the Stream Services Review if 'Stream 4 Services Review' or
'Stream 4 Services Review DSP Volunteer' are selected as the JCA Referral
Reason.
Impact: This issue affects a small number of job seekers per
week.Workaround: Production Support staff manually update the SSR
status to Finalised and the SSR Outcome to match the recommendation on
the JCA Report.
Page 12
Function
Plans &
Assessments
Plans &
Assessments
Plans &
Assessments
Plans &
Assessments
Defect
ID
5355
5356
5375
5378
Planned
Release Date
30/6/2011
30/6/2011
19/1/2011 Fixed
19/1/2011Fixed
Summary
JCA - Conditions Screen Condition Code Picker selected conditions do not
populate unless selected using
a mouse.
JCA - Date picker is not
reverting to system date
JCA - Assessors cannot view a
job seeker's Employment
Pathway Plan (EPP)
EPP Barrier comments are
removed when they no longer
exist in the JCA Report
Severity
Mild
Important
Mild
Mild
Description
When using the Condition Code Picker on the Conditions screen of the JCA
application, whilst tabbing through the screen the tab goes to the list,
however users are unable to select an item from the list to populate the
Conditions screen with the selected code.
Impact: Users are unable to select conditions by tabbing through the list.
Workaround: Users can select conditions to be added to the screen by
clicking on the condition using a mouse.
Proposed solution: A new picker control will be implemented to enable
condition selection using the tab.
Once a date has been selected in a field, if that field is again selected, for
example following a refresh, the date picker does not revert to the current
date, and the previously selected date is populated.
Impact: Incorrect dates are being committed to JCA reports.
Workaround: Users need to ensure the correct date is selected and
committed.
Proposed solution: Update the Date Picker to ensure the current date is
populated when a field is selected.
JCA Assessors are unable to view a job seeker's EPP. Error message 'Job
seeker is not linked to your organisation' is displayed when attempting to
view an EPP.
Impact: The issue has been encountered by all JCA Assessors since the 4
December 2010 release.
Workaround: N/A.
Proposed solution: Change the code to ensure JCA Assessors can view
EPPs.
Existing comments are being removed from the barriers in the Employment
Pathway Plan when updated by providers. This occurs if original barriers no
longer exist in the job seeker's JCA Report.
Impact
JCA Providers
JCA Providers
JCA Providers
All Employment
Service Providers
Impact: Providers may lose comments in the Employment Pathway Plan if
the job seeker's JCA Report no longer contains those particular barriers.
Workaround: No workaround was identified.
Proposed solution: A fix for this issue was released on 19/01/2011,
preventing the removal of the EPP Barrier Comments.
Page 13
Function
Plans &
Assessments
Plans &
Assessments
Registration &
Referrals
Defect
ID
5379
5409
4978
Planned
Release Date
30/6/2011
19/1/2011 Fixed
30/06/2011
Summary
Severity
ESS - Stream Services Review
Outcome is changed when their
SSR JCA is reopened and
resubmitted
Important
OSA allocation - Users may
encounter an error when trying
to view an OSA allocation.
Important
ESS - Job Seekers pending in
both DES and ESS are having
S1L expiry date set when exiting
DES
Important
Description
A job seeker’s 'finalised' SSR outcome is being changed when their SSR
JCA is reopened and resubmitted.
Impact: One impact is if the job seeker's original SSR outcome was work
experience phase (WEPh), the WEPh eligibility date is not removed if the
SSR outcome is changed. The WEPh eligibility date remains on the record
despite no longer having a SSR outcome of WEPh. If the job seeker is
commenced into WEPh and has a SSR outcome of Stream 4 Extended, the
system will generate both a Stream 4 5th week service fee and a WEPh 1st
13 week service fee. We have identified about 30 records where the SSR
outcome is not WEPh but the corresponding stream has a WEPh eligible
date.
Workaround: None.
Proposed solution: To determine whether or not the Stream Services
Review should be updated by the re-submission of a JCA Report before it
has been finalised.
Users may encounter an error when trying to view or submit an OSA
allocation under ESS>Manage Caseload> OSA Allocation. The Allocation tab
displays a list of job seekers allocated to the site. For some users, once a job
seeker is chosen and the 'View Details' button is clicked, the user gets the
message "Employment systems has encountered a problem" and the details
screen is not displayed. Other users can click on the 'Review / Submit' button
and fill in the details, but on clicking on 'Submit' the error is produced.
Impact: Nine users since 1/1/11.
Workaround: None known.
Proposed solution: Identify cause of error and fix code.
Job seekers meeting the following conditions are having a Stream 1 Limited
expiry date set on their account, even though they have not participated in
Stream 1 Limited. If the job seeker is referred to another program or their
exited referral is reinstated, the system will automatically exit them with the
exit reason 'Stream one limited 91 days reached' when they reach this expiry
date.
Impact
All Employment
Service Providers
NPA Providers
All Employment
Service Providers
Job seeker is Pending in both DES and SSC. And, a provisional exit is
recorded for the SSC placement and, the job seeker is exited from DES.
The system is incorrectly setting the S1L expiry date because it finds the job
seeker is not currently Unemployed, as provisional exit periods do not count
towards registration period.
Impact: Small.
Workaround: Contact ES Help Desk who will arrange for the problem to be
fixed.
Proposed solution: Code Change.
Page 14
Function
Registration &
Referrals
Registration &
Referrals
Registration &
Referrals
Registration &
Referrals
Defect
ID
5056
5224
5225
5274
Planned
Release Date
4/12/2010 –
Fixed
19/1/2011 Fixed
19/1/2011 Fixed
4/03/2011
Summary
ESS - Lapse Reversal (Lapse in
Error) retaining Period of
Suspension
Severity
Description
Impact
Mild
When a job seeker in Stream Services has had their provisional exit ended in
ESS the job seeker's unemployment period (UE date) is not always correctly
calculated for the new registration period.
All Employment
Service Providers
ESS - Registration - Personal
Details not allowing the correct
state to be populated for some
Town/Suburbs
Mild
ESS - When direct registering a
sensitive job seeker, the system
is unable to validate the job
seeker's CRN.
Mild
Suspension not being ended for
job seeker when their
circumstances change
Important
Impact: Approx 7,500 records.
Proposed solution: A system fix has been implemented to prevent this
issue from reoccurring on the 22/09/2010, a data clean up of effected
records is currently in progress.
Workaround: Contact the ES Help Desk to amend the affected records.
On the Personal Details tab on Job Seekers Registration, some localities will
not allow users to enter the correct State details for that town/suburb.
Impact: Currently 100+ records identified.
Workaround: none identified
Proposed solution: Code change.
When Providers are re-registering a sensitive job seeker record, the system
is unable to validate the job seeker's CRN. This causes registration to fail.
ESS is sending asterisks for the CRN to Centrelink who are unable to
validate.
Impact: Very low, only 1 identified record.
Workaround: Under investigation
Proposed solution: Under investigation.
Job seekers on a Principal Parent Carers (PCP) allowance and/or job
seekers that have a Partial Capacity to Work (PCW) are correctly being
suspended when they commence on an approved Short Course (SHC).
However, if the job seeker's allowance is changed from PCP or their PCW
changes the suspension should be ended. This is not currently occurring.
All Employment
Providers
All Employment
Providers
All Employment
Providers
Impact: only a small number of job seekers affected
Workaround: ES Production Support are identifying the records and fixing.
Proposed solution: Fix the code so that suspensions are ended correctly.
Page 15
Function
Registration &
Referrals
Defect
ID
5284
Planned
Release Date
4/03/2011
Summary
Providers are not able to exit
job seekers with two JCA
'Unable to Benefit' referral
results
Severity
Important
Description
There are four 'Unable to Benefit' JCA referral results. Job seekers can have
up to two of these results recorded in their JCA.




Unable to benefit
Unable to benefit
Unable to benefit
Unable to benefit
982
984
985
986
Impact
All Employment
Providers
Unable to benefit
Already participating
Very limited
Other
Job seekers with a JCA with two referral results are not able to be exited by
the provider.
Registration &
Referrals
5282
19/01/2011 Fixed
Vulnerable Youth eligibility not
determined suspension issue
Important
Impact: Minimal
Workaround: None
Proposed solution: Amend the code to allow providers to exit job seekers
with two referral results.
Suspensions are not being end dated by the system for job seekers that are
currently suspended with "Vulnerable Youth eligibility not determined"
reason, but do have a JCA completed with the result of 'Stream Services'.
Also once the suspension is removed, the job seeker is not being down
streamed and remains in stream 4.
JSA Providers
Impact: Only a small number of Vulnerable Youth job seeker records are
affected.
Workaround: Production Support to manually fix
Proposed solution: System Change to auto commence the job seeker in
the new stream and the Commencement Date' to be set back to the original
Stream 4 commencement date (unless client has been transferred, then
Commencement Date will be set as defined in commencement section).
Any Stream 4 suspension with a reason of Vulnerable Youth Eligibility not
determined' will be ended.
Page 16
Function
Registration &
Referrals
Resume
Resume
Resume
Defect
ID
5386
4517
4655
5196
Planned
Release Date
19/1/2011 Fixed
30/06/2011
30/06/2011
30/06/2011
Summary
ESS - Change In Employment
(CIE) Suspensions returning
incorrect error message in some
instances.
ESS - The resume last update
date on the case summary
screen in ESS is intermittently
incorrect.
ESS - Resume not able to be
saved if it matches a previous
saved Resume.
Resume screen -Exception
Errors - Invalid Resume file
names (Windows XP only)
Severity
Mild
Mild
Important
Mild
Description
For a DES job seeker in the PPS phase, when adding/updating a suspension
reason of Change In Employment (CIE) the suspension expects an end date
to be a maximum of 7 days from the suspension start date.When a provider
attempts to add the suspension with an expected end date which is greater
than 7 days but less than 13 weeks the correct error message of "Expected
end date can only be 7 days from the suspension start date" is displayed.
However, when a provider attempts to add the suspension with an expected
end date which is greater than 13 weeks the error message "Expected end
date can only be 13 weeks from the suspension start date" is displayed,
which is incorrect.
Impact : Providers given incorrect information, resulting in calls to the ES
Help Desk
Workarounds: None
Proposed solution: Remove the incorrect error message so that the
message "Expected end date can only be 7 days from the suspension start
date" is the only one displayed
In some cases, the resume last update date in the case summary screen in
ESS is incorrect. This occurs where a job seeker has multiple Resumes, the
oldest Resume date is being picked up and displaying incorrectly on the case
summary screen.
Impact: Minimal records impacted.
Workaround: N/A
Proposed solution: Make code changes to pick up the correct date.
A large number of draft resumes are sitting in the database that are not
viewable online. If a user attempts to save a Resume for a job seeker with a
resume name that has been previously used for that job seeker an exception
error is being displayed 'The resume name is being used for another Job
Seeker resume'.
Impact: Minimal records impacted.
Workaround: Rename the Resume file name
Proposed solution: Clean up the draft resumes in the database
Users receive an exception error on the Resume screen when trying to
"Save to Disk" a resume that does not contain a valid file name. T(this only
affects Windows XP users.
Impact
DES Providers
All Employment
Service Providers
All Employment
Service Providers
JSA Providers
Impact: Approximately 300 exception errors a week caused by this defect
Workaround: No workaround.
Proposed solution: Code change to validate uploaded file names.
Page 17
Function
Resume
Resume
Defect
ID
5198
5199
Planned
Release Date
30/06/2011
30/06/2011
Summary
Severity
Description
Impact
Resume screen not displaying
meaningful error message to
users when an error has been
encountered.
Mild
The Resume screen displays exception errors in several instances instead of
displaying a meaningful error message to the user.
All Employment
Service Providers
Resume screen displaying
exception errors when
opening/uploading a resume.
Mild
Impact: Users do not receive information messages.
Workaround: No workaround.
Proposed solution: Code change to fix the issue.
When a user tries to upload/open a resume in ESS, but has that resume
already open on his computer, the resume screen stops responding and
displays an exception error.
JSA Providers
Workaround: close the file you are trying to upload before uploading
Proposed solution: code change to allow upload while the document is still
open
Page 18