Service Definition – Redstor Safeguarding/E-Safety The E-Safety hosted Service (“Service”), managed and maintained by Redstor provides an online, Service Platform (“Service Platform”), which enables an End User to safeguard their pupils online. Associated software that is provided to enable use of the Service (“Software”), analyses all text and images appearing on screen. The End User will install the Software on each Device in relation to which Service is provided (“Device”). Text contained within a website, email or computer program is analysed and inappropriate content is identified by checking all text against a library of keywords and phrases. When the system detects a word or phrase which suggests a concern, it takes as screen capture as evidence of what was taking place at that moment in time, along with detailed information about the time, date, source and user. Images are also analysed to assess how closely they resemble pornographic content, based on their shape, colour and composition. All screen captures are sent to the, E-Safety Platform where they are stored securely. If the Device is not connected to the or Internet at that time, the captures are still made by the Software and stored locally on the Device until a connection to the E-Safety Platform can be re-established. End User or Reseller staff review the captures stored on the E-Safety Platform by logging into the E-Safety Management console via a web browser. Staff can be alerted immediately to serious or high-risk incidents by setting an email alert. Additional or bespoke Keywords, phrases and applications can be added to the library by an administrator. The Software fully encrypts the captures using 128-bit AES encryption and transfer the fully encrypted captures via any TCP-IP enabled network connection over TCP ports 80 and 87 TCP. Port 87 UDP must be open to inbound and outbound traffic on any internal and external firewalls. All devices to be monitored must have internet access. Captures are encrypted before leaving the End User device and remains encrypted on the E-Safety Platform. Data cannot be altered or permanently deleted. Redstor shall provide support, training and assistance to the Reseller as is reasonably required. The Software has a number of hardware and software requirements and Redstor shall provide details of such hardware and software requirements to the Reseller prior to installation. The Reseller shall be responsible for ensuring that the Devices meet the requirements. The Management console, forming part of the service is a web-based console used to view the data captured and stored by the system. A username and password is provided by Redstor for each End User to allow them to access their own information using the console. The Reseller is provided with the client software as a customised MSI file for each End User. This incorporates a DNS Name to ensure each Device being monitored communicates correctly with the E-Safety Platform. All updates to the Software are provided by Redstor and are applied automatically, as long as the computer is connected to the internet. This includes any updates to the library of keywords and phrases contained within the system. Redstor shall apply within a reasonable period, any new release version or any patch created to address any bugs in the Software (“New Release”). The End User’s use of a New Release shall be governed by the provisions of the Agreement as if it were the Software originally provided. If requested by the End User or Reseller, Redstor shall provide training and installation services for the End User in the use of the New Release as soon as reasonably practicable after the delivery (or the making available) of the New Release and at Redstor’s standard scale of charges from time to time in force. Following installation of the New Release, the New Release shall become the Software for the purposes of this Agreement. Neither Reseller nor End User is permitted to physically remove data, hardware or software components from any data centre owned or rented by Redstor or its partners.