Contents Foreword............................................................................................................................... 1 Introduction ........................................................................................................................... 3 The context for this plan ........................................................................................................ 4 The Northern Territory’s aquatic resources sector ............................................................. 4 Legislation ......................................................................................................................... 4 Policy ................................................................................................................................ 5 Stakeholders ..................................................................................................................... 6 Important Partnerships ...................................................................................................... 6 Societal drivers for the Plan ............................................................................................... 6 Our Vision ............................................................................................................................. 8 Our Mission ........................................................................................................................... 8 Our Values ............................................................................................................................ 8 Four key objectives ............................................................................................................... 9 1. Build our knowledge foundations to underpin progress with appropriate evidence ..... 9 2. Deliver ‘whole-of-community’ benefits from our decisions ........................................... 9 3. Establish co-management models as the core element of delivering business ........... 9 4. Facilitate fisheries development ................................................................................. 9 Six strategic lines of work .................................................................................................... 10 1. Build local and regional partnerships ........................................................................ 10 2. Involve people .......................................................................................................... 10 3. Expand our knowledge ............................................................................................. 10 4. Employ evidence-based decision making ................................................................. 10 5. Improve our management and administrative frameworks ........................................ 11 6. Create opportunities ................................................................................................. 11 Actions and Outcomes ........................................................................................................ 12 Implementation and Evaluation ........................................................................................... 15 Performance Management Framework............................................................................ 15 Client Service .................................................................................................................. 15 Reporting ......................................................................................................................... 15 | i | DRAFT – Strategic Plan 2013-2018 Foreword The Aquatic Resource Group’s (ARG) Strategic Plan details our vision for the stewardship and development of Northern Territory’s aquatic resources for the next five years. It provides a framework which sets priority objectives, actions and outcomes related to the future sustainability of the resource. In developing this strategy we have recognised the diversity of user groups who benefit from the Northern Territory’s aquatic resources – encompassing recreational and commercial fishers, traditional owners, conservationists, and the broader community who may simply value the integrity of the NT’s aquatic environments. All of these groups use and value the resource in different ways and have different expectations of the ARG. Given the variety, and sometimes competing nature, of expectations from these groups, the challenge facing us is to forge a path which balances these while maintaining a focus on sustainability. Of significance too, is the crucial role that aquatic resources and associated businesses play in developing the NT economy and in supporting our communities. The ARG is committed to furthering the role of fisheries industries in the management of our aquatic resources and to support and facilitate the development of the aquatic resource sector. The NT is fortunate to have an abundance of aquatic resources, giving us the opportunity to plan for continued sustainable development for the benefit of all Territorians from an economic, social and environmental perspective. Our intent in developing this strategy has been to provide clear direction on priorities for the next five years so as to allocate the ARG’s resources most effectively. By making this a public document and circulating it widely for consultation, we also aim to provide transparency to our business planning decisions. Before finalising our strategic plan, it is important to gain feedback from our stakeholders and partners and all groups who use and value the NT’s aquatic resources. We would like your opinions on our proposed direction and balance between economic development and sustainability. Ideally, we would also like to see broader commitment to our vision and would welcome linkages between our strategy and those of our partners and stakeholders. The consultation period will run for a period of six weeks ending on Wednesday 26 June 2013. Please forward your comments to: Fisheries Division Department of Primary Industry and Fisheries GPO Box 3000 Darwin NT 0801 Or email to: fisheries@nt.gov.au Mr Ian Curnow Executive Director Fisheries 15 May 2013 | 1 | DRAFT – Strategic Plan 2013-2018 Vision Thriving and healthy aquatic resources benefiting all Territorians Mission To ensure the sustainability, optimal use and equitable distribution of the Northern Territory’s aquatic resources through collaborative, innovative and evidence-based management Objective 1 Objective 2 Objective 3 Objective 4 Build our knowledge foundations Deliver wholeof-community benefits Establish comanagement models Facilitate fisheries development Strategy 1: Strategy 2: Strategy 3: Strategy 4: Strategy 5: Strategy 6: Build local and regional partnerships Involve people Expand our knowledge Employ evidence-based decision making Improve our management frameworks Create opportunities | 2 | DRAFT – Strategic Plan 2013-2018 Introduction Northern Territory (NT) Fisheries, within the Department of Primary Industry and Fisheries (DPIF) consists of the Fisheries Development Group (FDG) and the Aquatic Resource Group (ARG). The ARG comprises four units: Aquatic Science Unit; Technical Services Unit; Aquatic Resources Policy and Planning Unit (incorporating Licensing and Legal Services); and a Recreational Fishing Unit. The public is our major client whom we serve by providing advice to the NT Government on managing our aquatic resources in a way that balances the opportunities of today with the future needs of the community. This Strategic Plan is intended to identify the role of the ARG in achieving our vision for thriving and healthy aquatic resources benefiting all Territorians. This plan complements the strategic plans for the FDG’s Aquaculture and Indigenous Development Units. Together, they define the broader activities and directions of NT Fisheries. In addition, this plan has linkages to DPIF’s strategic plan. Central to the ARG’s strategic plan is recognition of the complexity of the business within which we operate. Our strategy needs to align with the aspirations and needs of our end users, the strategic directions of the government and with national fisheries policy development. With a strong strategy that prioritises short term (next five years) actions with long term impact and collaborative partnerships, we can focus on the timely, effective and efficient delivery of services. | 3 | DRAFT – Strategic Plan 2013-2018 The context for this plan The Northern Territory’s aquatic resource sector The NT has diverse aquatic resources including (but not limited to) barramundi, snappers, black jewfish, mackerels, sharks and mud crab. Individuals, families and businesses utilise these resources for sport, culture, food and to derive an income. The diversity of the resource supports 16 commercial fisheries generating a gross value of production in the order of $35 million per annum (excluding aquaculture). Recreational fishing injects some $51 million into the NT economy and in excess of $16 million is estimated to be generated by the guided fishing industry. Additionally the integrity of the aquatic environment holds important intrinsic aesthetic, cultural and knowledge values. Legislation Northern Territory legislation The ecologically sustainable use and development of the NT’s aquatic resources is governed by the Northern Territory Fisheries Act 1988 (the Act). The Act specifies three objects by which the government must manage the NT’s aquatic resources: 1. Sustainability: managing the aquatic resources of the NT in accordance with the principles of ecologically sustainable development and to ensure appropriate protection of fish1 and fish habitats; 2. Equity: promoting fairness, equity and access to resources for all stakeholder groups; and 3. Optimisation: promoting the optimal utilisation of resources to benefit the community. The Act lays out how these objects are to be met and includes licensing requirements, the development of regulations or fishery management plans, stakeholder consultative processes, responsibilities of users of the resource (including the supply of information) and penalties for non-compliance. The primary role of the ARG is to provide advice to government on how these objects are best met, with a focus on sustainability. Delivery against the objectives of the Act involves work across several disciplines including monitoring, research, development and extension, resource management and policy, administration and legal compliance. All of these need to occur in an environment of transparency and collaboration locally, regionally and nationally. Australian Government legislation The Australian Government’s Environment Protection and Biodiversity Conservation Act 1999 (EPBC Act) provides a framework for the use of aquatic resources and the harvest of species listed as endangered (the Australian Government must issue a non-detriment finding for the harvest to continue). Eight of the NT’s fisheries are export-accredited under the EPBC Act. The re-accreditation schedule has a direct influence on our priority setting and annual work planning, as will any new accreditation process for fisheries currently not accredited should export markets emerge. 1 Under the Fisheries Act, ‘fish’ means any species or class of fish including crustaceans, echinoderms, and molluscs, and includes an aquatic animal (except a species of bird) declared by the Minister by notice in the Gazette to be a fish for the purposes of this Act. | 4 | DRAFT – Strategic Plan 2013-2018 The EPBC Act also provides a framework for defining the use and management of Commonwealth waters and the establishment of marine reserves. The Australian Government recently implemented a management plan for the North marine bioregion and declared five marine reserves in Commonwealth waters adjacent to the NT. A management plan for the marine reserve network will be implemented shortly. It is important for the ARG to continue to work with the Australian Government in pursuing a “sea use” planning framework that not only delivers the objectives of the EPBC Act, but is consistent with broader management frameworks and aspirations. To provide for the Australian Government and the NT to jointly manage declared fisheries and fisheries resources in waters adjacent to the NT, the NT Fisheries Joint Authority (NTFJA) was established in February 1983 under Commonwealth legislation in accordance with the NT Fisheries Act. The function of the NTFJA was revised with the passage of the Offshore Constitutional Settlement (OCS) arrangements in 1995. Three separate fisheries are managed under the NTFJA: the Offshore Net and Line, Demersal and Timor Reef fisheries. Day-to-day management of these fisheries is undertaken by NT Fisheries. Policy Northern Territory Government policies The NT Government has committed to a three-hub economy based on mining and energy; tourism and international education; and food production and exports. The sustainable development and growth of food and tourism industries is central to this commitment, as is development that provides health and wellbeing, employment and economic improvement opportunities for communities and people throughout the NT. NT Fisheries’ role in delivering a three-hub economy straddles both tourism and food production. To be effective the ARG must enable the sustainable development of all industries reliant on aquatic resources. These include the commercial seafood, recreational fishing and fishing tourism sectors, but equally important are those sectors reliant on a well-managed environmental resource such as the cultural and eco-tourism industries. The government is also committed to improving the health of and advancing development opportunities for Aboriginal Territorians. In supporting this commitment the ARG must prioritise the creation of fisheries development opportunities for Aboriginal communities as well as increasing the incorporation of traditional knowledge and Aboriginal engagement in the management of aquatic resources. Fisheries compliance in the NT is the responsibility of the NT Department of Police, Fire and Emergency Services (NTPFES). A Memorandum of Understanding between the Minister of Police and the Minister for Primary Industry and Fisheries provides for a collaborative approach to fisheries compliance. The Water Police Section (WPS) of the NTPFES works closely with the ARG to deliver against this responsibility. The WPS conducts its own strategic planning processes and its enforcement strategies are not within the scope of this document. | 5 | DRAFT – Strategic Plan 2013-2018 Australian Government policy The direction of aquatic resource management policy in Australia is set through the Australian Fisheries Management Forum (AFMF) which comprises heads of Australian, state and territory government agencies responsible for fisheries. AFMF discusses issues relating to fisheries and formulates a strategic national agenda for fisheries management. The ARG is mindful of national strategic policy decisions and participate in their development and implementation. Stakeholders We pursue the best interests of the NT community through the provision of advice to government underpinned by the objects of the Act. Our key external stakeholders include Aboriginal communities; the commercial fishing industry; the recreational fishing, charter fishing and tourism industries; the broader community and the conservation sector. We engage with our stakeholders directly and seek input and advice from peak stakeholder representatives including the various Aboriginal Land Councils, Marine Rangers, the Northern Territory Seafood Council, the Northern Territory Guided Fishing Industry Association, the Amateur Fishermen’s Association of the Northern Territory and the Environment Centre. Important Partnerships The ARG comprises resource managers, scientists and technicians, a statistician and support staff. As a small team focussed on applied outcomes, we rely on effective partnerships to foster innovation and development, and to make the most of our local expertise. We partner closely with our stakeholders, local and regional research providers (such as Charles Darwin University, the Australian Institute of Marine Sciences and the Australian National University), other NT departments, the Water Police, the Australian Fisheries Management Authority and Western Australian and Queensland fisheries management agencies. Project-specific partnerships are an important feature of our research programs, with an emphasis on stakeholder consultation in the planning phases and involvement in the delivery phases of our research work. We also participate actively in the development and uptake of national level fisheries management and research policies and strategies, and contribute to inter-jurisdictional management planning for fisheries with shared stocks. Taken together, our partnerships merge significant capability across Northern Australia that will improve our ability to attract science investment and deliver management outcomes. Societal drivers for the Plan Sustainable development Shifts in societal attitudes, both globally and in Australia, are highlighting broad ecological and social issues associated with natural resource use and development. The community expects a sustainable, well managed resource sector that does not have undue impact on the health and integrity of the local environment. There is also an increasing recognition that cultural and social development outcomes are as important as economic return, along with an increasing demand for the equitable distribution of wealth to be realised. | 6 | DRAFT – Strategic Plan 2013-2018 Allocation and access Territorians have varied expectations regarding the use of our aquatic resources which reflect diverse cultural, social and economic backgrounds and environmental opinions. A clear understanding of these expectations is needed to inform how the optimal and equitable use of our resources is defined. For the successful development and growth of seafood, lifestyle and tourism industries in a way that benefits all Territorians, allocation and access arrangements need to be determined against a transparent and repeatable Resource Sharing Framework that clearly sets out principles and objectives. Social respect Gaining respect from the broader community is dependent on how well the ARG addresses community expectations regarding aquatic resource sustainability, allocation and access, and communicates its advice. Society also expects that public funds are used appropriately and that the return on investment made from the use of those funds is relevant and meaningful. Management standards ensuring rigorous business planning and the responsible use of our resources are central to the work of the ARG. However, improvements are needed in how information is shared with the community to foster understanding of the broader sustainability issues and prudency of our advice. | 7 | DRAFT – Strategic Plan 2013-2018 Our Vision Thriving and healthy aquatic resources benefiting all Territorians. The NT has the opportunity, over the five year life of this plan, to realise our potential as a seafood provider, a globally recognised sports fishing destination and a leader in Aboriginal fishery development whilst preserving the integrity of our environment and the lifestyle that the NT is known for. The quality and condition of our aquatic resources caters for development and creates opportunities for proactive management that is contemporary and innovative. To achieve this we need, as a priority, to make significant progress towards the establishment of meaningful co-management frameworks that bring everybody to the table to share ideas and foster real benefits for all Territorians from our aquatic resources. Our Mission To ensure the sustainability, optimal use, and equitable distribution of the NT’s aquatic resources through collaborative, innovative and evidence-based management. Over the next five years the NT has the opportunity to establish its reputation as a jurisdiction that innovates and shows leadership in fisheries management, research and compliance. Through implementation of the Act, the ARG will strive to ensure the sustainability, optimal use and equitable distribution of benefits from our aquatic resources. In doing so we will: Provide an innovative and stimulating environment for the development and implementation of aquatic resource policy and management that is underpinned by quality science. Have partnerships in management, research and compliance as a central theme to our business. Focus on delivering balanced social and economic development outcomes. Pride ourselves on service excellence. Our Values With an ambitious vision, a team culture based on explicitly communicated values is important. Our values reflect the thinking of all members of the ARG and guide ‘how’ we do business. They will not only influence work within our team, but will be built into staff performance review processes, extend to our partnerships and will feature in the Terms of Reference that guide our co-management frameworks. Founded on a common belief in the importance of sustainability, we will conduct ourselves according to the following values: Professionalism and accountability Innovation and lateral thinking Diversity and equal opportunity Leadership and teamwork. | 8 | DRAFT – Strategic Plan 2013-2018 Four key objectives The Act requires sustainability, equity and optimisation in the management of the NT’s aquatic resources. Our work priorities will first be determined by resource sustainability and then by issues of resource development and sharing. Over the next five years, we will achieve these legislative requirements by working towards the following four objectives: 1. Build our knowledge foundations to underpin progress with appropriate evidence Knowledge underpins our ability to manage the NT’s aquatic resources sustainably and is essential to serving public and consumer expectations regarding their use. Our scientific and technical knowledge foundations need to be built upon over the next five years. A forward looking research plan to address critical knowledge gaps and direct business planning will allow us to achieve this in a strategic manner. 2. Deliver ‘whole-of-community’ benefits from our decisions Over the next five years a clearer vision is needed of how to equitably distribute benefits from the NT’s aquatic resources. These benefits encompass food and health, jobs and wealth, sport and recreation, and intrinsic aesthetic and knowledge benefits regarding the integrity of our aquatic environments. Delivering long term benefits while giving full consideration to the diversity of uses will involve protecting culture and (within sustainable limits) creating job and business opportunities for Aboriginal communities, securing commercial seafood supply chains, establishing a greater national presence as a seafood producer, and realising the NT’s potential as a prestigious fishing tourism destination. 3. Establish co-management models as the core element of delivering business Fisheries co-management can be defined as an arrangement in which responsibilities and obligations for sustainable fisheries management are negotiated, shared and delegated between government, fishers, and other interest groups and stakeholders. It reflects the need for change to a partnership approach based on joint responsibility for decision making and implementation in fisheries management, with an ultimate outcome being the delegation of functions to stakeholders. To achieve this outcome, we need to set new management directions over the five year life of this plan. We need to work towards a participatory and efficient co-management future founded on formal engagement structures that include all relevant stakeholders. We also need to build strong working partnerships which address issues regarding resource allocation, research, management triggers, compliance and cost recovery. 4. Facilitate fisheries development In contributing to the growth of a three-hub economy for the NT, the ARG needs to enable economic growth through better use of our aquatic resources, assist development locally and more broadly and maintain the environmental integrity of the resource The NT is ideally positioned to influence and set directions for aquatic resource use and development within its broader geographic context and to benefit from the growth of seafood and tourism industries in Northern Australia over the next five years. | 9 | DRAFT – Strategic Plan 2013-2018 Six strategic lines of work How we do our job will be underpinned by six key strategies. These strategies reflect the process involved in resource management and are intended to focus attention on the importance of each stage. They will define our approach to our work and will guide how we go about accomplishing our objectives. 1. Build local and regional partnerships Develop partnership approaches to improve the delivery of research and management outcomes. A priority is to substantially increase our involvement in collaborative work. Forming new and strengthening existing partnerships will enable enhanced research, the establishment of shared monitoring arrangements and will create meaningful co-management pathways. Research partnerships will be particularly important for the diversification and mobilisation of research delivery. Partnerships with Marine Rangers and recreational and commercial fishers will be crucial to developing a substantial survey and monitoring taskforce. 2. Involve people Involve Territorians in our work to foster stewardship as our primary and most effective management tool. It is important that we involve all user groups and stakeholders in our work. Increased involvement of Aboriginal communities, recreational and commercial fishers and the broader community in our work will lead to a greater understanding of the resources and the various factors affecting sustainability. This increased knowledge leads to co-management opportunities and greater stewardship for the protection of the resource which aids long-term sustainability. 3. Expand our knowledge Expand our knowledge strategically to improve evidence-based policy advice and management decisions that set our future directions and growth. It is important that we fill knowledge gaps to ensure that our aquatic resources and their environment are managed sustainably. Our work will focus on gaining information to ensure that new and existing fisheries are developed sustainably. 4. Employ evidence-based decision making Ensure management decisions are based on sound scientific evidence. This strategy has the assurance of sustainability of our aquatic resources at its core. Through the provision of high quality and objective advice, the ARG will utilise evidencebased decision making in order to prevent sustainability issues emerging, and where issues do arise will act quickly to prevent the development of major problems. Decisions will be based on sound scientific evidence of stock status; a rigorous risk assessment process to identify potential risks to sustainability at the population and ecosystem levels; and improved reference limits that aim to keep harvest levels within sustainable levels. | 10 | DRAFT – Strategic Plan 2013-2018 5. Improve our management and administrative frameworks Be on the cutting edge of resource management by improving how we do our business through innovative and strategic thinking. To support developing fisheries and take advantage of the opportunities available in the NT we need better management frameworks that streamline administrative processes, reduce red tape, maintain a high quality of service and provide for the efficient delivery of management outcomes. By moving to higher levels of ecosystem based fisheries management, we can create harvest and access opportunities for all users. 6. Create opportunities Work across all sectors to develop social and economic opportunities that take advantage of the NT’s unique circumstances. With a vision of ‘benefits for all’, we need to grasp opportunities in the areas of Aboriginal fisheries, recreational fishing, developmental fisheries and commercial market access and marketability. Considering the government’s commitment to a three-hub economy, these opportunities fit well with the priority areas of commercial, tourism and Aboriginal development advancements. | 11 | DRAFT – Strategic Plan 2013-2018 Actions and Outcomes To direct progress towards our objectives, priority actions and associated major outcomes have been identified. Objective 1: Build our knowledge foundations (Supporting strategies: 1, 2, and 3) Priority Actions Major Outcomes Target 1. Conduct annual monitoring of fishing activities to provide information to underpin stock assessments 2. Capture fisher and traditional knowledge about stock status, seasonal changes and traditional management techniques 3. Identify how fishing practises interact with and impact on ecosystems 4. Investigate gear technology to mitigate Threatened, Endangered and Protected species interactions Targeted research and monitoring programs are in place to underpin decisions regarding sustainability and environmental impacts. Within 5 years, 50% of fisheries have an environmental impact assessment, and fisher and traditional knowledge incorporated into status reports Within 5 years, target species in 50% of fisheries have contemporary stock assessments in place 5. Develop contemporary framework for Ecological Risk Assessments (ERAs) Advancements in ecosystem based fisheries management Within 5 years, risks identified under new ERA framework for 50% of fisheries Within 5 years, review of trigger points completed for 50% of fisheries 6. Align fishery status reporting with national framework Improved Fishery status reporting Within 5 years, status of all target species assessed under national reporting framework 7. Build on existing partnerships to maximise efficiency of gaining knowledge Successful partnerships are in place that extend our capacity and fill critical capability gaps Within 5 years, at least 60% of new projects that provide priority information to management are developed via partnerships 8. Engagement in social research to develop an understanding of community expectations regarding the use of aquatic resources Community expectations are understood and inform management processes Within 3 years, information on community expectations is available | 12 | DRAFT – Strategic Plan 2013-2018 2: Deliver wholeof-community benefits (Supporting strategies: 1, 2, 5 and 6) 3: Establish co-management models (Supporting strategies: 1, 2, and 5) 1. Recognise the aspirations and interests of all user and interest groups in management 2. Apply transparent decision-making processes based on a Resource Sharing Framework that includes appropriate ‘cost and benefit’ assessments of all options. Optimise utilisation of NT aquatic resources Within 5 years, community expectations are incorporated into management frameworks for 50% of fisheries Within 5 years, formal resource allocation arrangements in place for 30% of fisheries 3. Initiate community education projects on sustainable fisheries management 4. Improve knowledge and capacity within communities through involvement in monitoring, research and compliance activities 5. Implement programs and activities that increase participation and interest in recreational fishing Increased community stewardship and engagement Within 2 years, develop a youth leadership program to engage community representatives in fisheries management Within 5 years, community surveys reflect greater confidence in the management of our aquatic resources and a better understanding of contemporary issues 1. Develop contemporary legislation that enables co-management that spans all stakeholders 2. Develop appropriate co-management models for the NT 3. Apply co-management frameworks to managed fisheries Co-management frameworks in place for NT aquatic resources Within 2 years the NT Fisheries Act is reviewed with contemporary legislation that is enforceable and practical in place Within 5 years, co-management is being trialled in a coastal and an offshore fishery Within 5 years, a pilot project has been undertaken to develop an Aboriginal fisheries management framework 1. Develop partnerships that optimise delivery of fisheries compliance service 2. Utilise appropriate and contemporary technology to support fisheries compliance Optimised voluntary compliance and deterrence of unlawful fishing activities. Within 5 years, alternative fisheries compliance models have been explored, implemented and service level agreements in place Within 5 years, at least 50% of qualified Aboriginal marine rangers have recognised fisheries officer powers Within 5 years, automatic electronic monitoring of fishing activities implemented in 50% of commercial and FTO fisheries | 13 | DRAFT – Strategic Plan 2013-2018 4: Facilitate fisheries development (Supporting strategies: 1, 2, 3, 5 and 6) 1. Build effective relationships to promote fishing opportunities and to support development of and investment in industry 2. Investigate strengths, weaknesses, opportunities and threats to market development in all sectors of the fishing industry 3. Develop properly zoned, managed and fully allocated recreational and tourism fisheries, including ‘wilderness’ fishing experiences Growth of the fishing sector in the NT and across northern Australia Within 3 years, regular meetings are occurring with tourism agencies and investors to realise industry opportunities Within 5 years a coordinated industry support program is in place for enterprises to develop fishing and access opportunities Within 2 years, SWOT analysis completed for all sectors Within 5 years, three location specific recreational and tourism fishery management frameworks are in place Within 5 years, local and visitor fisher experience satisfaction surveys are in place 1. Apply transparent decision-making processes based on collaboratively built harvest and allocation frameworks 2. Streamline regulation processes and systems to support fisheries development Increased flexibility and efficiencies to expedite fisheries development Within 5 years, at least 60% of fisheries have contemporary harvest strategies in place Within 2 years, online client interface implemented Within 5 years, electronic logbooks implemented for 10 fisheries | 14 | DRAFT – Strategic Plan 2013-2018 Implementation and Evaluation The ARG will implement this strategy by ensuring clear alignment with its business and project plans. The strategy will also be clearly linked to broader divisional, departmental and partner agency plans. Performance Management Framework Through identifying Priority Actions, Major Outcomes and Targets, the strategic plan sets in place a performance management framework (PMF) against which to evaluate success. The PMF will be built upon within business and projects plans which will specify relevant projects and performance measures. However, ‘how’ we achieve our vision is just as important as ‘what’ is done. To this end, our values are important in guiding our work and will similarly be incorporated in business and project plans as well as playing an important role in individual staff performance reviews. Client Service We are a service provider whose performance impacts the businesses and activities of our partners and stakeholders. We are required to conduct our business according to standards which ensures confidentiality and privacy of business information while also adhering to Freedom of Information legislation. A significant portion of evaluating our success therefore depends on client feedback. To inform our evaluation process a simple, qualitative, annual or biennial survey that involves our partners and the end users of our work is envisaged. In order to make it as meaningful as possible, a baseline client survey will be conducted to establish our starting point and to inform priority areas for improvement. Reporting Reporting progress towards the objectives of the ARG Strategic Plan will be undertaken annually. Such reporting will highlight areas of achievement and, where necessary, will also explore factors hindering progress. Additionally, our performance against the objectives will be assessed via feedback from partners and stakeholders. | 15 | DRAFT – Strategic Plan 2013-2018