Director, Banner Services
Employment Terms: This job is a full time, benefited, FLSA Exempt/Administrative position in the
Student Affairs Division that reports to the Vice President of Student Affairs.
Salary: Targeted salary is commensurate with education and experience not to exceed the budgeted
amount of $65,000 per year.
Minimum Qualifications:
 Bachelor’s degree in computer related field including courses in database concepts
 Five years of experience in management in a computer related field
Preferred Qualifications:
 A Master’s degree in a related field
 Two years related work experience working with DBMS design, implementation and support
using Oracle, Microsoft SQL, or other industry standard DBMS
 Expert experience using Ellucian’s Banner student information system (SIS), Banner Document
Management system and automatic job scheduling
 Knowledge of Oracle Database administration
 Knowledge of Unix and/or Linux environment
 SQL and/or PL/SQL programming experience
 SAP Crystal reports developer experience
 Excellent communication skills (written and verbal)
 Excellent problem solving skills
 Previous work experience in higher education
 Leadership experience
 Well-versed in VMware
 SQL and PL/SQL programming certification
 SAP Crystal reports developer certification
 Other appropriate certifications of benefit (Oracle, Unix/Linux, etc.)
Job summary:
Primarily responsible for the successful operation of the College’s SIS systems; Responsible for
designing, securing, implementing, maintaining and updating the Banner Student Information System
(Ellucian SIS), including hardware, software, operating systems, databases, and other associated systems
such as Degree Works; Provides support to DBMS users, internal and external to the institution;
Responsible for the maintenance of the SAP Crystal reports database as well as development of reports
as requested; Develops and implements scripts and new processes within system for automation and
improved service efficiency; Responsible for up-to-date documentation and user training for supported
DBMS systems; Assists in developing, maintaining, and testing data backup, data recovery, and disaster
recovery procedures for the supported DBMS applications and platforms
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Major duties:
 Serve as the College’s Banner Database Administrator
 Maintain physical and virtual servers and related software
 Maintain Oracle Databases for Banner and Degree Works
 Maintain Windows servers as necessary for interoperation with Banner and to support the
college intranet
 Work with information technology department, when necessary, to build and modify scripts and
data for student college technology initiatives
 Assist users with scheduling training through the TCSG system office
 Plan and implement Banner and Degree Works upgrades from the System Office; substantial
after-hours work may be required at times, as needed
 Maintain all backups to ensure capability for restoration
 Provide support to faculty and staff; assist super-users with development of new automated
processes, changes, questions, and concerns
 Monitor system log files to prevent security intrusions
 Support the overall mission of the College by creating ad hoc data reports, developing
automated processes, and maintaining existing reports and processes
 Apply knowledge of the organization’s goals and objectives
 Analyze data and functional requirements from college units requesting assistance with
information or automation
 Test software and analyze output prior to delivery to the user; adheres to positive programming
and testing practices in a manner to ensure data integrity, confidentiality, consistency, and
reliability
 Supervise and provide direction for subordinate staff
 Provide adequate technical documentation of developed processes and systems to ensure ease
of maintenance or enhancement of the systems by subsequent programmers
 Work effectively in a diverse community and meet the needs of diverse student populations
 Conduct research into administrative system issues and products as required
 Apply knowledge of applicable data privacy practices and laws
 Present ideas in user-friendly language
 Demonstrate highly self-motivated and directed actions, with keen attention to detail
 Demonstrate a sense of creativity, helpful for developing new processes
 Demonstrate analytical and problem-solving abilities
 Effectively prioritize tasks in a high-pressure environment
 Demonstrate strong customer service orientation skills
 Work in a team-oriented, collaborative environment
 Assign, plan, and direct activities to ensure maximum operational efficiency on a continuous
basis according to established procedures
 Manage and oversee financial/budget operations of the department
 Exercise fiscal prudence by monitoring expenditures on a continuing basis to ensure expenses
are not overspent
 Review and approve leave requests, travel requests, etc. to ensure conformity with established
policies and procedures
 Prepare reports in requested format within requested time frame
 Develop and/or assist with the advancement of policies and procedures and recommend
changes to effectively meet the goals and requirements of the department
 Provide leadership by working with management and staff to determine strategic positioning,
trend-setting initiatives and elimination of duplication of processes
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Maintain knowledge of assigned department and give updates to management on services,
operations, and projects
Define and set goals based on strategic direction of the technical college and customer needs
Evaluate employee(s) at scheduled intervals upon reviewing all relevant information
Participate in meetings to ensure department goals are in line with agency or technical college
goals
Conduct regular evaluation of services provided and make adjustments as needed
Maintain up-to-date with policies, procedures, and state or federal laws that may impact
department initiatives
Maintain excellent working relationships with, and serve as a liaison to, internal and external
customers
Participate in appropriate professional development to maintain current knowledge applicable
to the department and role
Travel for state meetings, trainings, professional development, and system upgrades as
necessary
Perform other related duties as assigned
To Apply:
Please complete your job application through the Gwinnett Technical College Online Job Center at
www.GwinnettTech.edu located under “Career Opportunities” at the bottom of the webpage.
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