UCL DEVELOPMENT & ALUMNI RELATIONS OFFICE
REGULAR GIVING TEAM
Want to enhance your CV with a challenging but rewarding role while earning £11.00 per hour
(plus holiday pay)?
The UCL Development & Alumni Relations Office (DARO) is looking for outgoing and enthusiastic
students to assist with highly successful fundraising campaigns.
TERMS OF ENGAGEMENT - Casual worker (as and when)
THE ROLE:



Calling up graduates of UCL on the phone to talk to them about their experience here and ask
them to support UCL with a donation
Make a personal connection, be a face of UCL and bring alumni back to the university through
the call
Alumni donations have funded, for example scholarships and bursaries, research projects and
campus buildings like the Print Room Café. You’ll need to use your own experience to bring this
to life on the phone
THE BENEFITS:









Competitive rate of pay (see note below)
Enhance your skills to add to your CV – you’ll learn how to negotiate, enhance your
communication skills, work as part of a team and much more
Full, on-going training and support from a committed and vibrant student and staff management
team
Talk to some truly interesting, inspirational and influential people
Raise money for some great projects right across UCL
Work around your university commitments – both evening and weekend shifts available
We run three campaigns per year so there’s the potential for ongoing work
Development opportunities – we approach callers from our existing team to become
supervisors and senior callers
The opportunity to get involved in other areas of DARO’s activities such as event stewarding,
giving talks and writing thank you letters to donors
REQUIREMENTS:







Responsible, mature attitude with impeccable punctuality and reliability
Extremely articulate, with an excellent phone manner
Ability to relate to and communicate with a huge variety of people – well-developed listening
skills and high standard of both spoken and written English
Persistent, creative and flexible – able to turn negatives into positives and negotiate to achieve
agreed outcomes
Enthusiastic and passionate about UCL – happy to talk about your knowledge of the university,
your department and university funding issues
Familiar with computer applications
You’ll be a well-rounded and interesting individual capable of really engaging conversations –
involvement in UCL clubs and societies is considered helpful, but by no means essential
UCL Development Office Gower Street London WC1E 6BT
Tel: + 44 (0)20 3108 9710 Fax +44 (0)20 3108 9973
www.ucl.ac.uk/makeyourmark

Whilst not an essential requirement, we will be pleased to hear from proficient speakers of
Spanish and/or Portuguese
YOU MUST BE ABLE TO ATTEND THE FOLLOWING:
Recruitment sessions – if you are shortlisted, you will be invited to an interview session, where you
will be asked some questions and complete a practice phone call. These will take place between
Tuesday 20 October and Thursday 22 October.
Training sessions – training will take place on Sunday 1 November, 10am-4pm and Monday 2
November 6pm-9pm. There will also be a session of refresher training on Friday 27 November from
5pm-7pm. You’ll be paid for these sessions if you complete the minimum shift requirement. We cannot
consider your application unless you can attend all sessions so please do not apply if you are unable to
attend. At training, we’ll ask you to list preferred shifts for the duration of the 7 week campaign.
Calling – the first day of calling will be Tuesday 3 November and the campaign will run for 7 weeks
(until Thursday 17 December). If we offer you work we would ideally like you to work for a minimum of
2 shifts in a week throughout the campaign and up to 4 shifts a week. If you commit to two shifts you
will need to be able to work both weekdays and weekends (see shift times below). We will ask you in
your application to indicate your shift preference. This helps us to plan the campaign, so please be as
accurate as you can at this stage.
For your information the shifts are:
Weekdays (1 shift per day): Mondays to Thursdays from 5.50pm to 9.30pm
Weekends (2 shifts per day): 2.50pm to 6pm and 6.20pm to 9.30pm
A note on pay: UCL’s policy is to pay casual staff a month in arrears. In practice, this means that you
will work a month (eg. November), have your hours submitted at the end of that month (eg. November)
and be paid at the end of the next month (eg. December). Holiday hours are accumulated over the
course of the campaign and paid at the same time as wages for the final month of campaign. Training
hours are paid at the end of campaign, upon completion of minimum shifts. Wages are paid into your
account on the last working day of each month.
THAT'S ME - WHAT DO I DO NOW?
If you are interested and think that you are right for this job, please send your application to:
 email to makeyourmark@ucl.ac.uk (preferred)
 or mail it to Matt Excell, UCL DARO, Gower Street, London WC1E 6BT
 or drop it off in person at our offices located on the 2nd Floor, Central House, 14 Upper Woburn
Place, London WC1H 0NN.
The deadline for receipt of applications is 5pm on Tuesday 13 October. Early applications are
welcome and encouraged.
Please read the FAQs on our website www.ucl.ac.uk/makeyourmark/recruitment. If you have any
further queries please email Matt Excell at makeyourmark@ucl.ac.uk or call him on
020 3108 9203.
If you are selected for interview, we will let you know by email on Thursday 15 October. At the
interview you will be required to provide us with a copy of your passport. Unfortunately, due to
the high number of applications we receive, we are not able to provide feedback if you are not selected.
If you are selected for the call team, you will be required to provide us with a UK National Insurance
number. Please ensure that you have it available.
UCL Development Office Gower Street London WC1E 6BT
Tel: + 44 (0)20 3108 9710 Fax +44 (0)20 3108 9973
www.ucl.ac.uk/makeyourmark