National Disability
Recruitment Coordinator
Guidelines
V 1.3
Disclaimer
This document is not a stand-alone document and does not contain the entirety of
Disability Employment Services Providers' obligations. It should be read in
conjunction with the Disability Employment Services Deed and any relevant
Guidelines or reference material issued by The Department under or in connection
with Disability Employment Services Deed.
National Disability Recruitment Coordinator Guidelines
Effective Date: 1 July 2014
1
Table of Contents
Table of Contents ........................................................................................................... 2
National Disability Recruitment Coordinator Service Guidelines .................................. 3
Document Change History ............................................................................................. 3
Background .................................................................................................................... 3
Role of the NDRC provider in delivering the NDRC service ........................................... 4
Role of the DES providers in working cooperatively with the NDRC provider .............. 4
Flow Chart: Referral of suitable clients to the NDRC identified vacancies .................... 5
Employment Services Deed Clauses: ............................................................................. 6
Reference documents relevant to these guidelines: ..................................................... 6
Explanatory Note: .......................................................................................................... 6
Disability Employment Services National Disability Recruitment Coordinator Service 7
National Disability Recruitment Coordinator Guidelines
Effective Date: 1 July 2014
2
National Disability Recruitment Coordinator Service
Guidelines
Document Change History
Version
Start
Date
Effective
Date
End Date
Change & Location
1.3
1 July 2014
1 July 2014
30 June 2015
Changes throughout document to reflect
management of the National Disability
Recruitment Coordinator moving from the
Department of Employment to the Department of
Social Services. Minor changes to NDRC service
process.
1.2
1 Jan 13
1 Jan 13
1.1
3 Jun 11
3 Jun 11
31 Dec 2012
1.0
15 Jan 10
1 Mar 10
3 Jun 11
Changes throughout document to reflect
introduction of new service model through
Disability Employment Services Deed 2012 – 215
Deed of Variation No. 4 National Disability
Recruitment Coordinator and JobAccess Services.
Amendment to role of DES providers working
cooperatively with the NDRC provider.
Original version of document
Background
These Guidelines outline Disability Employment Services (DES) Program provider’s
(hereon referred to as ‘DES providers’) role in implementing the National Disability
Recruitment Coordinator (NDRC) service. ‘Participant’ refers to a participant of
Disability Employment Services, excluding Job in Jeopardy.
The NDRC Service works to generate demand for workers with disability by working
with employers to create Disability Job Vacancies for Participants of the DES
Disability Management Service and Employment Support Services. The NDRC
provider supports employers to:



develop job vacancies that are targeted at Participants;
develop disability recruitment and employment policies and tools that can be
embedded into the employers’ mainstream human resource management
practices; and
facilitate relationships between Large Employers engaged with the NDRC
through a Memorandum of Understanding or Letter of Intent (NDRC
Employer Partner) and DES Providers to implement long term strategies for
recruiting and maintaining the employment of people with disability.
The objectives of the NDRC service are to:

increase the participation of people with disability in the Australian
workforce;
National Disability Recruitment Coordinator Guidelines
Effective Date: 1 July 2014
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






increase the number of job vacancies available to Program Providers and
facilitate the recruitment of Participants from Program Providers;
promote the benefits of employing people with disability to employers,
especially Large Employers, leading to the establishment of Memorandums of
Understanding (MoUs) with targeted Large Employers to employ people with
disability;
assist Large Employers to develop systems and processes for recruiting and
maintaining the employment of people with disability;
support Large Employers through MoUs to implement and manage
strategies, policies and processes for the recruitment and retention of people
with disability in their workforce;
improve employers’ awareness of available Australian Government schemes
that assist with the employment of people with disability;
improve the quality of participation in employment by people with disability;
and
provide linkages between employers, especially Large Employers, and
Program Providers.
Role of the NDRC provider in delivering the NDRC service
The NDRC provider must act as a single contact point for Large Employers engaged
with the service through MoUs or Letters of Intent (LoI) who are seeking to employ
people with disability from DES providers.
The NDRC provider must work cooperatively with DES providers in delivering the
NDRC service including by:
 facilitating linkages between DES providers and NDRC Employer partners,
including inviting DES providers to be represented at meetings and Employer
Seminars where appropriate.
 notifying DES providers of Disability Job Vacancies created through the NDRC
service
 identifying specific positions and the requirements of the vacancies to enable
the employment needs of Participants to be matched with vacancies.
Role of the DES providers in working cooperatively with the NDRC provider
DES providers must work cooperatively with the NDRC provider in order to refer
Participants to vacancies identified by the NDRC provider, and identify and match
the employment needs of the Participants to the business needs of the employer
and the vacancy.
DES providers should be receptive to the development of linkages to employers
facilitated by the NDRC provider. This may involve attending or being represented at
meetings with Employers where appropriate. DES providers should also be receptive
to the information regarding the service needs of Large Employers communicated to
them by the NDRC provider.
National Disability Recruitment Coordinator Guidelines
Effective Date: 1 July 2014
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Flow Chart: Referral of suitable clients to the NDRC identified vacancies
1.
2.
NDRC provider generates vacancies with employers.
NDRC provider emails each vacancy (including unique Vacancy ID) to DES
providers, inviting them to put forward suitable candidates to the
vacancy contact.
Note: the NDRC provider uses the DES provider CEO contact details provided
to the Department to contact providers.
3.
4.
DES providers check the emailed vacancies to proactively look for
vacancies suitable for their participants.
DES providers refer suitable clients to the vacancy contact, quoting the
Vacancy ID of the position.
5.
The participant is interviewed and selected for the role.
6.
7.
DES providers monitor job placements.
NDRC provider submits details of all Disability Job Vacancies to the
Department in its Quarterly Report.
Note: This should not be read as a stand-alone document, please refer to the
Disability Employment Services Deed 20012–2015 National Disability Recruitment
Coordinator / JobAccess Services.
National Disability Recruitment Coordinator Guidelines
Effective Date: 1 July 2014
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Employment Services Deed Clauses:
Chapter 7: The National Disability Recruitment Coordinator, Section 7A - The
Services.
Reference documents relevant to these guidelines:
Disability Employment Services Deed 2012 – 2015 National Disability Recruitment
Coordinator / JobAccess Services.
Explanatory Note:
1. Italicised text is a hyperlink to the relevant reference materials;
2. All capitalised terms have the same meaning as in the Disability Employment
Services Deed 2010 – 2015;
3. In this document, “must” means that compliance is mandatory and “should”
means that compliance represents best practice.
National Disability Recruitment Coordinator Guidelines
Effective Date: 1 July 2014
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Disability Employment Services National Disability Recruitment Coordinator
Service
Who is Responsible:
1. The NDRC provider
Generates NDRC vacancies with
employers.
2. The NDRC provider
Emails each vacancy to DES
providers
What is Required:
Creates vacancies
Under the NDRC contract, the NDRC provider is required to
generate Disability Job Vacancies with employers.
Notification of vacancies
The NDRC provider emails each vacancy, including the Vacancy IDs
to DES providers.
The NDRC provider uses the DES provider CEO contact details
provided to the Department to contact providers. DES providers
can contact the NDRC provider at jobs.ndrc@workfocus.com to
register their up to date email address.
3. DES providers
Review the emailed NDRC
vacancies
4. DES providers
Refer suitable participant/s to the
vacancy contact
5. The Employer
Interviews the participant/s and
selects appropriate candidate/s.
Identify vacancy for Participant
DES providers check the emailed vacancies to proactively look
for vacancies suitable for their participant/s.
Refer clients
DES provider considers the skills and experience of its
participant/s, the business needs of the employer and the vacancy,
and refers suitable participants to the vacancy contact.
The employer interviews the participant/s and selects appropriate
candidate/s.
The DES provider may attend the interview, if the relevant
candidate/s agree to such attendance.
6. DES provider
Job Placement
Monitors the job placement and
delivers on-the-job / ongoing
support (where relevant).
The NDRC provider may provide the DES provider with relevant
feedback about the unsuccessful candidates if this is provided by
the employer.
7. The NDRC provider
The NDRC provider includes details of each Disability Job Vacancy
to the Department, together with its Quarterly Report, to enable
payment by the Department.
Submits details of each eligible
Disability Job Vacancy to the
Department in its Quarterly
Report.
National Disability Recruitment Coordinator Guidelines
Effective Date: 1 July 2014
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