Service Definition
An overview of the G-Cloud Service (functional, non-functional)
4Projects is an award winning provider of collaborative software to the building and
infrastructure sectors.
We provide a secure, on-demand SaaS (Software as a Service) environment for each stage
of the project lifecycle from feasibility to operate and maintain.
We have over 230,000 global users on a portfolio of more than 2,000 global projects with a
value of in excess of $150 Billion.
Whether you are managing one project phase or an entire portfolio, we can help you
increase control and visibility and reduce time, costs and risk.
We connect people, information and processes. Our web based software allows you to
standardise and optimise your processes, communication and documentation while
collaborating with disparate stakeholders, teams and suppliers.
The benefits are tangible. Our clients come back time and time again because our solution
works; it delivers real cost and time benefits, giving you full visibility of your project and
portfolio whether you are managing new builds, extensions or refurbishments. Save on
everything from print, postage, travel, couriers and administration time to the costs of delays,
mistakes, disputes and litigation. Our system allows you to take full control, or delegate
management of delivery, with the ability to have full visibility and ownership. It is also simple
to deploy and easy to use with no costly IT; just access to the web.
4Projects is a pioneer of cloud based collaborative software. We have been providing our
Software as a Solution (SaaS) for the last 10 years. Our software has helped deliver everything
from one off builds to multi-billion capital delivery programmes to on-going management of
assets and facilities. Our experience spans several sectors including healthcare, education,
government, infrastructure, residential, commercial, retail, leisure, sporting, industrial, oil and
gas, renewable energy and power generation
Communication, information flow & processes
Our software allows users from disparate locations to keep all emails, photos, drawings,
documents, forms and data, in fact any type of electronic file, in one place. It also enables
reporting, searching, automation of processes and provides a full audit trail. Combined, they
provide powerful yet simple to use tools accessible anywhere, anytime with just an internet
connection.
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Document Manager
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Communication Manager
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Forms & Workflow
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Asset Manager
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Integration
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Contract Manager
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Milestone Manager
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Tender & Bid Manager
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Organise & Report
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KPI & Financial Control
Securing information
4Projects invest heavily in secure, robust, reliable systems and architecture. Information and
documents residing within the 4Projects solution are available 24 hours a day, 365 days a
year and we offer 99.5% uptime of the system and consistently deliver above this level.
By deploying and utilizing the 4Projects solution, you can eliminate the risk of information loss
or corruption. Our extranet provides the peace of mind of knowing that all information is
always available, within an industry leading software security framework and all data will be
continually backed-up for the duration of the project.
Mitigating risk
By providing effective data availability the risk of error and potential rework is significantly
reduced. Added to which 4Projects provides a background date and time stamp on all
activity undertaken within the extranet by a user indicating what took place and when. This
date and time stamp ensures that an audit can be undertaken of an individual or an
organisations activity across the project or business lifecycle. As the project progresses
disputes over information availability and processing can be eliminated.
By effective deployment of 4Projects automated workflow a Client can ensure
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A common approach to decision making can be maintained
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Assurance that critical pieces of information are processed within an agreed
framework to required outcomes
4Projects reduces the management activity required within complex and time dependent
projects where key decisions and actions can have significant impact upon the delivery
schedule and agreed budget for the project. Workflow control in 4Projects accommodates
any review process.
4Projects gives management teams more effective early warning tools on project issues
allowing prompt action and resolution.
Reducing cost
4Projects enables a project team to achieve a significant reduction in man-hours which in
turn contributes dramatically to cost savings. The system also provides instant access to the
very latest project and business information for all users.
4Projects enables immediate reduction in man-hours associated with the generation, review,
amendment and distribution of documents and correspondence and subsequent
elimination of the time spent tracking and filing data. Quick searching through live and
archived information is complemented by guaranteed up-to-date information availability
through automated document distribution.
4Projects directly reduces the cost associated with paperwork transmittals, postage, printing,
travel, telecom and courier delivery services. Typically Clients using 4Projects confirm that
these direct cost savings accounts for at least 5% of the predicted spend.
Overall a Client can generate a total saving of 1.28% on direct costs and a further 3-4% on
the capital value of a project with the deployment of the 4Projects collaboration solution.
Keeping it simple
4Projects is renowned for its ease of use. With a familiar user interface and terminology
commonly used within asset and project development activity, the vast majority of users
need little or no training. Clear, concise screens and help-on-demand ensure that new team
members can begin to collaborate almost immediately.
Getting started is easy too. 4Projects is uniquely configured so deployment is incredibly rapid.
The implementation process will take no more than 5 man-days, including adding all
projects, agreeing protocols and administrator training. After that, the benefits accrue
immediately.
Using Proven technology
From inception the 4Projects extranet solution has been delivered using the Software as a
Service (SaaS) business model. SaaS as delivered by 4Projects is the management of the
4Projects software solutions as a complete service, delivering to the end-user from remote
data centres via the Internet, carrying out software development and ongoing support all as
part of the service.
Using a standard web browser, users can access data from anywhere in the world. When
using SaaS, there is no need to worry about upgrades and new releases. One of the major
advantages of 4Projects is that there is no need to install software onto your computer –
everything can be accessed and processed over the Internet. Our innovative server-side
technology allows users to view hundreds of file formats from a standard web browser with
no requirements for the specific software to view the native file format.
No new infrastructure is needed. There is no requirement for expensive investment in new
hardware and associated software – all you need is a web browser to start using the system.
Simple commercial model
4Projects can be scaled to meet any Client’s needs.
The 4Projects solution is delivered on the basis of:
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No restrictions on the number of users – we want to encourage collaboration
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No restrictions on the amount or type of data or information to be managed using
4Projects
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A fixed monthly fee with no variation over the contract term
As 4Projects is entirely scalable - there is no limit to the number of people or organisations you
invite to participate. The 4Projects enterprise solution allows unlimited projects either large or
small.
System Requirements
Document Management
Online management of drawings, documents, photos, video and other files putting you in
control.
Secure, simple to use, web-based service available from any internet connection.
Create and organise containers & folders to suit your project, portfolio or organisation. Work
with pre-defined templates or create your own structure.
Index, catalogue, specify document status, distribute and control revisions based on your
own protocols. We make the tools work for you, not the other way around.
Our sophisticated version control facility means everyone works to just one version of the
truth, cutting down on costly errors.
Easy to control, update and audit. A full audit trail, detailing who did what and when, means
you retain full visibility and mitigate risk.
Simple to implement security permissions control allows you to manage who has access to
view and edit which files.
Powerful search engine putting any file at your fingertips in seconds.
Upload files in many different ways: individually, multiple upload, zip files, email, mobile
device or desktop explorer integration.
View the contents of containers and folders with a variety of different ‘view options’, allowing
you to see properties, thumbnails or revision history to suit your needs.
Grouping items into static containers allows you to collect a snapshot of information,
drawings, documents or files for either recording status of projects at a given time or for
issuing as a work package.
Grouping items into dynamic containers enables quick and simple access to information
which is always the most up to date version.
Batch process files to save time and resources whether you are downloading; updating
document status; moving items or batch printing.
Collaborative Viewer
An integrated viewing tool means no need for additional software. View any file even if you
don’t have the software it was created in.
Compare different versions of documents, photos and drawings side by side or in overlay
making it simple and easy to view amendments.
Integrated mark-up tool with measurement facilities allows you to make notes, comments
and mark ups directly over the native file
3. Project
Control
Our clients deliver change control management in many different ways and 4Projects is
flexible enough to tailor to such requirements by form management, workflow and approval
process and task management. Key areas of all these features are shown below:
Create online forms to standardise and facilitate easy data collection, approvals, requests
and administrative processes.
Tailor forms to work to your internal systems and protocols. Brand and configure them for your
organisation and selecting from multiple data capture fields
Allocate different sections of forms to individuals or groups to populate, complete and
approve.
Link forms with workflows to trigger automated action, notifications, processes, reducing
administration time and ensuring compliance and standardisation.
Automate processes with workflows saving valuable time and creating best practice
standardisation tailoring them to work within your own organisational protocols and
processes.
Workflows can be allocated to any process, files or form within the extranet.
Automatic notification of workflow progress and activity is sent via email to required users.
The powerful task management tool combines document management, communication,
calendar and the extranet address book enabling users to track and manage progress on
specific actions against set delivery dates.
Ensure user has all relevant information required by linking the task to item or file within the
extranet or attach a file from your external drives.
Respond quickly and easily to any queries from the assigned individual within the tool
ensuring all communication is recorded and stored in one place.
Set timescales and deadlines for the assignment, task or request then automatically notify
the relevant individuals of the task via email.
Prioritise tasks e.g. high, medium and low to facilitate effective task management.
Tasks are searchable, and maintain an audit trail ensuring transparency and mitigation of risk.
Progress against tasks is clearly visible making it easy to see what activity is overdue or
completed.
Automated notifications and reports make keeping track of tasks simple.
Asset Management
The 4Projects Assets Management tool allows owners and facilities managers to work beyond
the design and construction of an asset.
The system can be configured to meet the specific data and process requirements when
planning, developing and then managing individual or groups of assets throughout their lifecycles.
All asset data and communication can be kept in one secure location providing an efficient
and economical databank.
If 4Projects has been used to manage the build, refurbishment or extension of an asset (or
programme of assets), original data is all at hand in an easy to access and search archive.
Access the entire history of an individual or group of assets at any time.
Organise assets into hierarchies and divide into components or stages.
Geotag assets enabling swift location of properties and view key asset information.
Create a standards library for new builds, refits, refurbishments and store layouts facilitating
smooth, efficient and standard roll outs.
View, monitor and report on multiple assets and projects in one secure, central place.
Co-ordinate and manage a process taking place simultaneously across multiple sites such as
a refit, re-brand or new layout.
Implementation
1. 4Projects Client Services: Training and Implementation
The 4Projects Client Service Team work hard to provide a focused approached to the
implementation and training of the 4Projects Extranet on your projects. We have built up a
comprehensive delivery programme aimed at providing a working extranet in a timescale
time that will have minimum disruption to your business and provide you the maximum
advantage on your projects.
This is an evolving programme and we endeavour to meet specific client requirements by
tailoring the process on an ‘as required’ basis. The current programme below is available to
all of our clients and we urge you to discuss you extranet plans and requirements with us so
that we can work together to provide the best product possible.
2. The
Implementation Process
It is imperative that 4Projects and the client work in partnership to meet the timely delivery of
a live extranet. The 4Projects Client Account Manager starts the extranet start up process by
sending Information to help formalise arrangements. In turn, the nominated 4Projects Client
Services Consultant (CSC) contacts the client and proceeds with the Extranet
Implementation Stage (EIS)
The EIS provides the following opportunities:
To establish the basic functionality and configure the extranet to follow as close as possible
the clients project process requirements.
To establish other key contacts and stakeholders
To agree the basic principles of client process maps to be integrated within the application
To confirm the appointment of the extranet administrator(s) who then gains the relevant
knowledge to administer the extranet
To deliver additional guideline documentation if required
To address and carry out a Training Needs Analysis
To confirm completion milestones
The schedule reflects 4Projects internal targets to deliver a working extranet and initial
training, where purchased, while focusing the attention on all parties on the Start-up and roll
out of an extranet.
In accordance to your key implementation stages, the initial EIS (2 sessions) will cover the
Stages 1 and 2 with the outline of key requirements and processes, the development of the
extranet structure, how to best utilise 4Projects matching those requirements, clarifying
protocols for system users and administrator training.
Stages 3 and 4 will be covered in 2 additional sessions involving user based training where
external stakeholders are introduced to applicable features and functionality of 4Projects
and any further development of key system areas.
Information assurance
•Impact Level (IL) at which 4Projects is accredited to hold and process information
IL1/IL2
•Department which granted this accreditation or pan-government accreditation.
Ministry of Justice
•Target Impact Level (IL) at which we believe 4Projects is able to hold and process
information.
IL1/IL2
•4Projects hold a suitably scoped ISO27001 certificate for this G-Cloud Service.
Details of the level of backup/restore and disaster recovery that will
be provided
Overview
The integrity and security of your data is vital to you. We know that, and therefore we
continue to invest heavily in secure, robust, reliable systems architecture. Information and
documents residing within the 4Projects solution are available securely 24 hours a day, 365
days a year and we confidently offer Service Level Guarantees in excess of the industry
norm.
By deploying the 4Projects solution, you can eliminate the risk of information loss through
network failures, email virus or server hardware faults. Our extranet allows you the peace of
mind that all information is fully available, fully secure and fully backed-up for the duration of
the project – and well into the future.
The 4Projects hosting facilities are physically secure, authentication of users is highly
sophisticated, and the software solution itself provides a high degree of flexibility, providing
either full open collaboration, tightly controlled security, or a balance between the two. Strict
measures are in place to monitor and counter denial of service and virus attacks. Specific
features of 4Projects Security and Hosting system include:
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N-Tier Architecture
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Access Control
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Secure Socket Layers (SSL)
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System Integrity
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Hosting
N-tier Architecture
To protect clients’ data, an absolute minimum of the extranet application is available on the
Internet. Those parts of the system that are by necessity available are extremely secure. The
only parts of the 4Projects extranet directly available over the Internet are those that format
the web pages for your browser and handle requests you send back. All other
communications and the application login itself are kept behind a ‘firewall’ layer. To further
secure your data, the database is surrounded with an additional layer of security, achieved
by putting the server onto a complete different network, which is inaccessible from the
Internet. Access to the database requires additional levels of authentication and can only
be achieved via the web application. The 4Projects security layers are referred to as a
‘gatekeeper’ system.
Access Control
To protect clients’ data, an absolute minimum of the extranet application is available on the
Internet. Those parts of the system that are by necessity available are extremely secure. The
only parts of the 4Projects extranet directly available over the Internet are those that format
the web pages for your browser and handle requests you send back. All other
communications and the application login itself are kept behind a ‘firewall’ layer. To further
secure your data, the database is surrounded with an additional layer of security, achieved
by putting the server onto a complete different network, which is inaccessible from the
Internet. Access to the database requires additional levels of authentication and can only
be achieved via the web application. The 4Projects security layers are referred to as a
‘gatekeeper’ system.
Secure Sockets Layer (SSL)
4Projects utilise SSL technology to ensure that data passing between the web browser and
the server is encrypted.
System Integrity
Every file uploaded to the extranet is automatically checked by anti-virus software and once
uploaded is held in a 'read only' format, which can never be altered or overwritten. Our
system is built using n-tier architecture and at the heart of the system is a Microsoft SQL
database. When a user uploads a file it is stored not in a file system on a server, but directly in
the database as a binary object (blob - binary large object). Given that an uploaded file
actually resides securely in the database as a binary object, it can never be tampered with.
The contents of the files uploaded to the project extranet cannot be altered in any way,
ensuring that the content of files downloaded from the site will be identical to those
previously uploaded.
Hosting
4Projects partner with hosting specialists BT. Servers are located in the UK in two locations and
are configured as primary and secondary hosting facilities. The secondary hosting facility is
provided as a backup to the primary location, providing a mechanism for disaster recovery.
The database is mirrored in real time to go live in the result of a disaster occurring. One of the
strengths of BT is peering (agreements with other Internet Backbones to exchange traffic).
Peering enables Internet Backbones to exchange traffic between each other efficiently and
quickly. 4Projects are dedicated to providing the highest uptime possible to our customers.
We utilise very high specification rack mounted servers with features such as redundant RAID,
redundant power supplies, redundant network cards, additional fans and management
features. Our systems are secured from potential intruders behind highly specified firewall
technology. All equipment is designed to operate reliably in a professional data centre
environment. As 4Projects continues to build on its systems, all details provided are subject to
change at any time. Please contact 4Projects if you require a full explanation of any aspect
of our security or hosting infrastructure.
Availability, Resilience & Scalability
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Keeping the service available 24x7
Diverse Bandwith
Dual Pathed Gigabit Network
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Web Farm
64 bit server Database Power
High Availability Database Cluster
Storage Area Network
24x7 Pre-emptive Monitoring/ Alerting
Keeping the service available 24x7
The 4Projects hosting environment has been designed to have no “single point of failure”. All
major server and network components are configured in N+1 arrangement, and the servers
are clustered to provide failover and load-balancing capabilities. Clustering allows more
resource to be provisioned at short notice through the addition of additional servers. All
components of the system are designed for high-availability data-centre environments, and
are rated for the increasing demands of 4Projects’ business. All servers use hot-swap SCSI
disks, RAID configurations, redundant power supplies and UPS. Complementing the hardware
infrastructure is a manned 24x7x365 pre-emptive monitoring service, and 4 hour on-site
support contracts with hardware vendors.
Diverse Band Width
4Projects have two dedicated 100 megabit feeds supplied from BT over diverse routes.
Utilisation is at under 30% of capacity. BGP (Border Gateway Protocol) routing ensures
automated failover to the alternate feed in event of connectivity issues.
Dual-Path Gigabit Network
4Projects use a Gigabit network throughout the hosting centre for performance. All servers
are networked in a ‘mesh’ configuration so there are always 2 routes to the server.
Web Farm
High specification Intel Xeon™ web servers run as a load-balanced cluster with automatic
fail-over. Additional servers can be added as required.
64 bit server Database Power
Each database server is equipped with four of Intel’s latest 64-bit processors (8 cores per
processor) providing a huge amount of processing power. Windows Server 2008 Enterprise
(R2) enables each server to take advantage of the 256GB of RAM installed, further boosting
database performance.
High Ability Database Cluster
Our Database Servers (64-bit SQL Server) are clustered to ensure that there is no single point
of failure in the database architecture. Any hardware problems arising will result in a
transparent failover.
Storage Area Network
An Hitachi Data Systems SAN (AMS2300) provides the database with terabytes of highly
available, fault tolerant storage. Using 4Gb/s Fibre Channel connections, fast disks and
optimal RAID data striping provides massive data throughput. The SAN is capable of storing
upwards of 250 Terabytes of data.
24x7 Pre-emptive Monitoring/ Alerting
4Projects’ own monitoring systems and Data centre partner BT provide round the clock
monitoring of all elements of the systems and applications, providing pre-emptive alerts of
any faults or alerts conditions.
Data Security & Integrity
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Hosting Environment
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Firewalls & DMZ
Server Security
Application Security
Storage
Backup and Archival
Hosting Environment
Hosted at BT’s Internet Data Centre in Glasgow, the security and hosting environment is world
class.
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Manned 24x7, covered by CCTV and Bio-metric and PIN security passes
Gas, fire, heat and flood detection and Argonite fire suppression
Guaranteed heat, power and humidity service levels.
Battery and generator backed UPS enable 100% power Service Guarantee
Firewalls & DMZ
Two high-availability firewalls establish a highly robust first line defence against hackers and
mal-ware. Our web servers reside in a DMZ (Demilitarised Zone) – all data and critical systems
are on a separate Private LAN, which has been firewalled and is not reachable from the
Internet. Intrusion Prevention and Intrusion Detection Systems (IPS & IDS) helps detect, log and
block rogue requests and Denial of Service attempts automatically.
Server Security
Management access to all servers is strictly controlled and audited - only a set list of qualified
4Projects staff, have access rights. Remote access is via a secure VPN link. All servers are built
to a standard and then ‘hardened’ to remove all unnecessary applications and services.
Virus scanning software is installed and patterns are updated automatically as new ones
become available. All uploads are scanned for viruses. Servers in the DMZ are automatically
patched during a nightly rolling upgrade window. Other servers are patched manually after
comprehensive regression testing has been completed.
Application Security
4Projects’ n-tier application architecture includes a sophisticated authentication and gatekeeper system at its core, guaranteeing:
1) Only authorised users get access to the system
2) Authorised users can only perform actions they are allowed
3) All actions are audited
No user data is stored on web servers - All data is stored in the database, including the
documents themselves. The only method of accessing the information held in the database
is through the gate-keeper system. No data is ever deleted from the database. 128-bit SSL
encryption is enforced to all users, giving the best level of security available for data
transmission over the internet. All users’ passwords are stored using a one-way encoding
algorithm so not even 4Projects staff can read them.
Storage
All customer data is stored on the Storage Area Network (SAN). The SAN uses hot-swap
components and multiple levels of redundancy to provide complete continuity in the event
of a failure.
Backup and Archival
The SAN and all servers are backed up to a tape library. Full backups are taken weekly,
incremental backups nightly, Transaction log backups every 30 minutes. The Database is also
mirrored in real time to a secondary location for Disaster Recovery.
All Backup tapes are kept offsite in a fireproof safe, and kept for 3 weeks. Regular copies of
your data can be sent to you should this be required. This data can be read with our Offline
Archive product. Archives contain a full replica of your data, preserving access rights and
including audit trails.
4Projects are ISO 27001 certified; the highest international standard for Information Security
Management available. As such, you can be assured that the highest standards possible
are applied to everything that we do, including the overall security.
Pricing - See Pricing Document
Service management details;
Service constraints (e.g. maintenance windows, level of customisation permitted, schedule
for deprecation of functionality/features etc.);
Service Levels (e.g. performance, availability, support hours, severity definitions etc.);
Hosted at BT’s ISO 27001 certified Internet Data Centre in Glasgow, the security and hosting
environment is world class.
• Manned 24x7, covered by CCTV and Bio-metric and PIN security passes
• Gas, fire, heat and flood detection and Argonite fire suppression
• Guaranteed heat, power and humidity service levels.
• Battery and generator backed UPS enable 100% power Service Guarantee
4Projects has an extensive internal monitoring system in place, which provides round the
clock monitoring of all elements of the systems and applications, providing pre-emptive
alerts of any faults or alerts conditions.
4Projects invest heavily in secure, robust, reliable systems and architecture. Information and
documents residing within the 4Projects solution are available 24 hours a day, 365 days a
year and we offer 99.5% uptime of the system and consistently deliver above this level.
Hosted at BT’s ISO 27001 certified Internet Data Centre in Glasgow, the security and hosting
environment is world class.
• Manned 24x7, covered by CCTV and Bio-metric and PIN security passes
• Gas, fire, heat and flood detection and Argonite fire suppression
• Guaranteed heat, power and humidity service levels.
• Battery and generator backed UPS enable 100% power Service Guarantee
4Projects has an extensive internal monitoring system in place, which provides round the
clock monitoring of all elements of the systems and applications, providing pre-emptive
alerts of any faults or alerts conditions.
4Projects invest heavily in secure, robust, reliable systems and architecture. Information and
documents residing within the 4Projects solution are available 24 hours a day, 365 days a
year and we offer 99.5% uptime of the system and consistently deliver above this level.
Service Level Criteria
1.
During each month of this Agreement 4Projects undertakes to the Client that the
Extranet shall be capable of being accessed (except where inaccessibility is caused by
backbone outage or power failure of the National Grid or any event of Force Majeure) no
less than 99.0% of the time during normal working hours of 9am to 5pm, Monday to Friday
(Greenwich Mean Time).
2.
During each month of this Agreement 4Projects undertakes to the Client that the
server on which the Client’s Extranet is hosted and the ancillary equipment out to the
relevant router shall have no more than 1.0% down time.
3.
4Projects undertakes that the Extranet is backed-up at least once every 24 hours and
secured in accordance with good industry practice.
Two high-availability SonicWall firewalls establish a highly robust first line defence against
hackers and malware external penetration tests conducted periodically, and we have an inhouse certified ethical hacker (C|EH) on staff that is responsible for on-going application
and infrastructure security testing.
Virus scanning software is installed and patterns are automatically updated daily. All uploads
are scanned for viruses.
Servers in the DMZ are automatically patched during a nightly rolling upgrade window to
prevent zero day attacks.
Other servers are patched manually after comprehensive regression testing has been
performed.
The SAN and all servers are backed up to a tape library. Full backups are taken weekly,
Incremental backups nightly, Transaction log backups every 30 minutes. All tapes are kept
offsite in a fireproof safe, and kept for 3 weeks.
We mirror, in real time, all data activity committed to the database at our secondary
environment at our North East head office server.
4Projects currently complies with Data Protection Act registered with the Information
Commissioner’s Office (ICO) - see section 4.15 for registration number
4Projects complies with the new law passed by the European Union regarding online privacy
regulations and the storing of cookies (effective May 2012)
4Projects are ISO 27001 certified; the highest international standard for Information Security
Management available.
Data is saved as a binary object within a SQL database preventing any amendment and
unauthorised access accept via the web front end.
Training
An initial Start Up (implementation and administrator/user training) package is provided at a
pre agreed cost and delivered on site.
Additional admin / user training is available on request and chargeable at a pre agreed rate
per session.
Online help guides, audio tutorials and technical support is all provided and included in the
pre agreed monthly Service / Hosting Fee.
Our client services team are a group of experienced professionals dedicated to providing
you with an exceptional level of technical support free with unlimited access, throughout the
life of your project.
Training Costs
£1550 per session outside above allocation
Support
Phone: UK: 0844 880 2691 07:30 until 18:00 Monday to Friday (GMT)
Email: support@4projects.com
Also, with a 4Projects registered account, you have access to our comprehensive Online
Help system. Here you’ll find information on all areas of functionality in a variety of easy to
use, step by step guides. From short video clips which demonstrate core features to our
comprehensive help guide with step by step instruction on completing every task. Finally we
have our FAQ (Frequently Asked Questions) section which will give you the information you
need quickly.
Annual Support Costs
Included in monthly Service Fee
Support Costs for any Multi-Year Proposals
Included in monthly Service Fee
Ordering and invoicing process
We work with potential clients to determine the full scope of their exact collaborative requirements
then provide them with a fixed price for the duration of their use.
4Projects clients can select from a diverse range of collaborative functionality that can be deployed
quickly and easily to meet their bespoke requirements.
Once the scope is clear, clients will be asked to sign a Customer Requirements Form (CRF – section 4)
which will outline their fees and standard terms and conditions.
4Projects has two types of fees:
• Mobilisation fees - One off including training and consultancy
• Monthly service fees - Fixed dependent upon scope
These fees can only be finalised once the client scope / requirements have been confirmed
Termination terms
By consumers = Non-payment of monthly service fee.
Additional use of the system not covered in scope of the contract.
By the Supplier = (removal of the G-Cloud Service) If the G Cloud service is no longer supplied.
Data restoration / service migration
Data will be supplied on a read only online archive or a physical hard drive at the client’s discursion
with the 4Projects file structure present and security as with the live site.
Technical requirements
The current solution offers online viewing and mark-up of multiple file formats, including CAD file
formats such as DWG from Autodesk, and DGN from Microstation, requires an active-x plugin
available free to users.
A Brava Flash Viewer allows users with none ActiveX supported browsers such as Mozilla Firefox,
Google Chrome and Apple Safari the ability to open and view items from within 4Projects cutting out
the need to download the items to your desktop.
To use the Brava! Flash Viewer, you must have Flash Player 10.1 or above installed on your
computer.
There is no minimum requirement for:
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Audio
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Video
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Graphics
•4Projects do not provide a trial service.
•4Projects was successful in Lot(s): 3 SaaS