As part or the application process to become a Pre-qualified Supplier under the User Choice 2010 – 2015 program and/or Queensland VET Investment, Vixen Investment
Pty Ltd T/As Futurum Australia is required to publish audit information in relation to its compliance with the Australian Quality Training Framework (AQTF) or VET Quality
Framework.
The User Choice program provides public funding paid directly to Pre-qualified Suppliers for the delivery of accredited entry-level training to eligible Apprentices and
Trainees. The Queensland VET Investment provides public funding paid directly to Pre-qualified Suppliers for the delivery of accredited training to eligible participants to gain their first Certificate III qualification.
The AQTF or VET Quality Framework is the national set of standards which assures nationally consistent, high-quality training and assessment services for the clients of
Australia’s vocational education and training system.
An AQTF audit reviews evidence of an organisations’ compliance with the requirements of the AQTF Essential Conditions and Standards of Initial/Continuing Registration to confirm that it is achieving quality training and assessment outcomes. The process also identifies opportunities for improvement on these outcomes.
A VET Quality Framework audit of a registered training organisation reviews evidence of compliance with the requirements of the VET Quality Framework to confirm that it is achieving quality training and assessment outcomes. The process also identifies opportunities for improvement on these outcomes.
This information is published to assist apprentices, trainees and their employers to make informed decisions regarding their selection of a Pre-qualified Supplier for the delivery of training and assessment services.
Audit Date: 1-2/04/2015
Qualifications audited
Qualification name Qualification code
BSB40507
BSB51107
CHC30212
TLI41810
FDF30111
MSS40312
CHC50113
TAE40110
22254VIC
39283QLD
Certificate IV in Business Administration
Diploma of Management
Certificate III in Aged Care
Certificate IV in Warehousing Operations
Certificate III in Food Processing
Certificate IV in Competitive Systems and Practices
Diploma of Early Childhood Education and Care
Certificate IV in Training and Assessment
Certificate III EAL (Employment) – (Extension of Scope
Application)
Certificate II in Core Skills for Employment and Training –
Communication (Extension of Scope Application)

Was noncompliance identified?
Yes/No
Yes
If 'Yes', non-
Audit Outcome
Summary of non-compliance compliance type
Minor, Significant,
Critical
Significant
Rectification
Actions taken to rectify the non-compliance
Clause 1.1 and 1.2 - 39283QLD not consistent with delivery and assessment arrangements (did not indicate clustered delivery and assessment types listed varied from the assessments audited) and did not demonstration the minimum requirement of
350-430 hours of supervised training
Clause 1.4 – Assessment strategies for
CHC30212, TAE40110 and 39283QLD were not consistent with the requirements of the training package or accredited course
Clause 1.5 and 1.6 – Did not demonstrate that training and assessment practices for
CHC30212 were relevant and informed by informed by industry
Clause 1.8 – CHC30212: Assessments for
CHCICS301B, HLTHIR404D,
QLD192RDG04A and TAEASS402B do not support that assessment complies with assessment requirements of the training package or accredited course, and/or support the principle of assessment and rules of evidence.
Clause 1.9 and 1.11 – The validation plan does not include the systematic validation of assessment judgements nor who will lead the validation activities. The evidence provided also did not demonstrate that persons not directly involved with the delivery and assessment of the training product being validated make final validation decisions
Clause 1.13 - The evidence provided for the two trainers/assessors did not demonstrate that training and assessment is delivered only by persons who have Vocational competencies at least to the level being delivered and assessed and Current industry skills directly relevant to the training and
Reviewed and updated TAS for 39283QLD to demonstrate accurate delivery and compliance with minimum supervised hours
Reviewed and updated assessments to meet the requirements of the training package and updated the
Training and Assessment strategies for each qualification to align with changes
Conducted additional industry consultation in relation to the TAS and assessments
Assessments for each unit of competency were reviewed, updated and validated to ensure that they complied with the requirements of the training package or accredited course and met the principles of assessment and rules of evidence
Updated the Validation Policy and Procedure and updated the Assessment Validation tool to ensure systematic validation with specific information about who will lead validations. The above validations were conducted with the revised form and process.
Provided evidence of a strategy to ensure the trainers/assessors can demonstrate vocational competencies at least to the level being assessed and current industry skills directly relevant to the training and assessment being provided.
Has the noncompliance been rectified?
Yes/No
Yes
Yes
Yes
Yes
Yes
Yes

assessment being provided.
Clause 2.1 - The RTO is non compliant in clauses: 1.1, 1.2, 1.4, 1.5, 1.6, 1.8, 1.9, 1.11,
1.13, 3.2, 4.1, 5.2 and 6.1
Clause 3.2 – The transcript of results provided with the testamur includes the NRT logo. The NRT logo must not be depicted on transcripts of results, therefore did not demonstrate that AQF certification documentation that met the requirements of
Schedule 5
Clause 4.1 - The evidence provided does not support compliance with the requirements of
Clause 4.1 (a) (d) (g) and (h)
Provided evidence of compliance for clauses: 1.1, 1.2,
1.4, 1.5, 1.6, 1.8, 1.9, 1.11, 1.13, 3.2, 4.1, 5.2 and 6.1
Reviewed and updated the Certificate template, removing the NRT logo from the transcript of results
Yes
Yes
Clause 5.2 - The evidence provided does not support compliance with the requirements of
Clause 5.2(f) because no information was provided on any implications on the learner’s entitlement to access government funding by undertaking the training and/or assessment
Clause 6.1 - The evidence provided did not meet the requirements of clause 6.1 because the complaints process did not provide information that complaints could be made against the RTO, RTO staff, learners and third parties
Reviewed and updated the website, Facebook marketing and hardcopy marketing documentation.
All marketing now meets the requirements of clause
4.1
Updated the enrolment form and student handbook to document that the student is informed and understands the implications of enrolment on their ability to access government funding in the future
Updated the complaints policy and procedure to ensure that processes are in place to respond to complaints about: the RTO, RTO staff, learners and third parties
Yes
Yes
Yes
Explanatory notes:
Minor: minimal or no serious adverse impact on students and/or persons affected by the outcomes of the training and assessment services provided
Significant: serious or potentially serious adverse impact on students and/or persons affected by the outcomes of the training and assessment services provided.
Critical: an actual or potential critical adverse impact on students and/or persons affected by the outcomes of the training and assessment services provided