Job Title: Development Manager
Reports to: Development Director
Department: Development
Posts Reporting to this post:
EVH Grade: 8
Development Officer, Community Projects Officer, Community Development Officer
Overall purpose: To lead, procure and manage major works contracts, new build development and other property management services
Key Responsibilities
Person Specification/Skills/Competencies
Person Specification/Experience/Knowledge
Key Areas of Operation Managed by post holder:

Lead the development, implementation and regular review of
PHA’s development strategy; consulting with and working
with colleagues across teams; advisors and customers to
deliver value for money, manage and reduce risk

Commission and lead housing needs and analysis work to
shape future development strategy in meeting customer
needs in accordance with the Local Housing Strategy

Identify opportunities and apply for grants and other external
funding to support viability of new development and major
works projects

Procurement, performance management, monitoring and
enforcement of PHA’s new build and major works projects
and contracts, and large scale projects for factored owners,
including the appointment of development and design teams

Lead, co-ordinate and plan the work of assigned project
development teams

Take specific responsibility for innovation in sustainability of
new build stock

Lead the implementation of PHA’s customer engagement and
wider action strategy, including economic regeneration and
‘green’ initiatives
Skills & Personal Qualities:
Essential=E/Desirable=D

A dynamic self starter who thrives on change, learning
and innovation E

Ability to manage significant budgets and projects
within timescales and to meet projected costs and
quality standards E

Excellent negotiation skills E

Ability to challenge and take action (including legal
action) as a result of breach of contract and/or poor
performance by contractors and suppliers E

Excellent written, verbal and numerical communication,
including use of plain language, preparation and
presentation of complex reports, data, policies and
procedures for a variety of audiences E

Excellent working knowledge of IT systems in
managing contracts and performance ; including
Microsoft Word, Project, Excel and other databases E

Project management skills E
Essential=E/Desirable=D
Key Responsibilities for Area of Operation:

Supporting the Development Director in developing key
strategies, policies and existing and new services;

Leading the implementation and review of such policies and
services; and ensuring risks are mitigated and managed
effectively, and that good practice and benchmarking is
reviewed and applied;

Ensure compliance with legislation, regulation, policy and
other relevant directives; including health and safety, antifraud and bribery and equalities (including impact
assessments);

Develop and implement Service Development and
Improvement Plans and Project Plans; and procedures;
managing and monitoring plans and performance effectively
to ensure targets and outcomes are measured and achieved;

Set budgets, manage allocated budgets and other resources
and contribute to regular and annual Corporate Financial
Business Plan reviews;

Ensuring excellent customer care and proactively working in
partnership with customers; developing and supporting new
and existing ways of customer engagement and
involvement; to ensure customers influence, feed back and
shape our services and performance standards;
Essential Competencies required:





Delivering excellent customer service
Performance and efficiency driven
Working with change, dedicated to learning and
development
Thinking and decision making
Partnership working







Significant experience and understanding of delivering
property based and community based project
management services, preferably in the social housing
sector E
Proven experience of working at a senior level leading,
managing and motivating teams E
Proven experience of setting and achieving challenging
and SMART targets and driving performance
improvement through others E
Track record of delivering effective procurement contract
management, balancing quality and price, and working
knowledge of procurement legislation, directives and
requirements for compliance E
Experience of seeking and securing external funding E
Experience of working with customers to obtain and use
feedback and improve services D
Experience of working with governing bodies would be an
advantage D







Ensure effective communication; in plain language, both
internally and externally; to ensure people are informed,
engaged and find it easy to access our services, understand
our decisions , and that we provide transparent information
Qualifications
on costs and value for money;

Educated to degree level or equivalent experience
Ensure customer complaints are dealt with to target
to clearly demonstrate skill set is essential
standards, including second stage review ; and make

Relevant professional qualification required - may
decisions on compensation including full written responses
be substituted in exceptional cases where
and review and application of learning;
substantial direct relevant experience and
Maximise the use of ICT to improve efficiency, increase
appropriate skill set can be demonstrated.
productivity and develop services ;
Commitment to work towards relevant professional
Produce accurate and timely performance information and
qualifications is required
data, including information required for statutory and
regulatory returns;

Qualifications in project management and health
Work with internal and external auditors and consultants on
and safety would be advantageous
providing management information and data, feedback and
Other
written comments; attending Audit Committee as required;
Produce reports and presentations and arrange agendas and
minute taking for Boards, Committees, Short Life Working
Groups and Customer Panels and other seminars and attend
Driving Licence required
Yes
as required;
Contribute to Company strategy, policy and business
development and organisational and cultural change, as a
member of Operational Management Team supporting Senior
Management Team; and develop strong internal and external Evening/weekend work required
Yes
partnerships to support the achievement of our objectives
and enhance PHA’s reputation
You are also required to undertake any other duties within your capabilities as may be reasonably required and work in accordance with PHA Company Values