Business & Infrastructure
Volunteer Services
Building 5 Level 1 Canberra Hospital Yamba Drive, Garran ACT 2605
PO Box 11 Woden ACT 2606
Phone: (02) 6174 5272
Website: www.health.act.gov.au
ABN: 82 049 056 234
Volunteer Conditions of Placement
Area of Volunteering: Canberra Hospital – Discharge Lounge
Function:
Support to patients waiting to go home
Responsible to:
Nurse in Charge Discharge Lounge
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Role Description:
The Discharge Lounge Volunteer provides assistance to the nursing staff in the Discharge Lounge
by providing a welcoming atmosphere for patients and their family members whilst waiting to be
formally discharged
Training Requirements:


Attendance at ACT Health Corporate & Volunteer Orientation
Area/job specific training by Volunteer Program Manager
Reporting Relationships:
The discharge lounge volunteer is to report directly to the nurse on duty in the Discharge Lounge.
The role includes:

Providing refreshments to those in the Lounge as appropriate.

Escort patient to the entrance of the hospital whilst they wait to be picked up. Volunteers
are not to push patients in wheelchairs.

Contribute and maintain a good relationship with fellow colleagues, staff and members of
the public.

Assist nursing staff with other tasks as requested.

Be prepared to talk with and listen to patients and family members.

Maintain a clean and tidy work area.
Condition Requirements :
Volunteers are not paid and have no expectation of employment.
It is a condition of volunteering that :
 you agree to adhere to hospital policies and procedures.
 you satisfactorily pass referee, police record checks and interview.
 you acknowledge that either party can terminate this agreement at any time.
 you agree to abide by the Health Directorate Code of Practice for Volunteers.
 you observe confidentiality and privacy laws and not disclose any information,
contracts, documents, resources or personal details to any third party whilst I
am volunteering or at any time thereafter unless required to do so by law.
Certification :
I acknowledge that :
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

I understand the requirement of, and am prepared to undertake the duties and
responsibilities stated in this role description.
I will be subject to a three month probationary period from commencement of my
first shift and yearly thereafter.
Code of Practice for volunteers in the
ACT Government Health Directorate
While working within the Health Directorate as a volunteer you are expected to:

Be reliable in your commitment to the organisation and its clients;

Work within departmental guidelines and meet the standards of behaviour expected of paid
workers;

Maintain confidentiality in respect of all information gained in the course of your duties
(Privacy Act 1988);

Follow the ACT Public Service Code of Conduct and ethical standards;

Observe the requirements of the Work Safety Act 2008;

Accept and follow directions from your supervisor;

Ensure that you understand direction given to you and seek clarification if uncertain;

Ensure that you are capable of performing all tasks given to you;

Provide feedback to your supervisor on your progress;

Report problems as they arise; and

Disclose any relevant charge or conviction.
As a volunteer you also have the right to:

Be advised of departmental standards, guidelines and expectations;

Be given a clear statement of tasks to be performed;

Receive sufficient training to enable you to carry out your duties;

Guidance and direction from your supervisor;

Speak to, and be heard, by a person in authority if you have queries or complaints;

Be treated as a bona fide co-worker of the regular staff;

Be listened to by staff and colleagues;

Receive feedback on your work;

Be provided with equipment necessary to do the job;

Be informed of information regarding proposed changes in the workplace.
I have read the Volunteer Conditions of Placement, understand my role and agree to abide by the
Volunteers’ Code of Practice.
________________________________________
Signed
_______________
Date
(Print name) ____________________________________
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