MOBILISE Mobile Br oadband Pr oposal : Enterprise Solutions ENTERPRISE MOBILITY SOLUTIONS MOBILE BRO ADB AND PRO POS AL Table of Contents EXECUTIVE SUMMARY ........................................................................................................ 3 SOLUTION OVERVIEW ......................................................................................................... 4 Advantages and Disadvantages of a Private APN .......................................................... 4 Advantages and Disadvantages of Consumer Data Bundles ........................................... 4 IS Enterprise Solutions .................................................................................................. 5 Data Aggregation .......................................................................................................... 5 IS Mobility Manager ...................................................................................................... 6 The Integrated Data Bundle ........................................................................................... 7 Policy Enforcement ....................................................................................................... 8 Secure Connect ............................................................................................................ 8 Hardware Options ....................................................................................................... 10 Logistics Options ............................................................. Error! Bookmark not defined. CONCLUSION ..................................................................................................................... 11 Page 2 of 11 MOBILE BRO ADB AND PRO POS AL ENTERPRISE MOBILITY SOLUTIONS EXECUTIVE SUMMARY As the leading provider of Mobile Broadband to the corporate market, Internet Solutions (IS) is in a unique position to provide tailored solutions to meet corporate mobility requirements. The IS Mobile Broadband Solution for Corporate Clients includes: Leverage of an IS-managed infrastructure including Shared APNs (Access Point Names), Firewalls, Unlimited Network-to-Network capacity to MTN and Vodacom and use of existing MPLS connectivity to IS The ability to allow open Internet Acces s or restrict GSM data connectivity to VPN software use only. This can be integrated with an onsite VPN concentrator or used in conjunction with the IS Secure Connect Solution Ability to integrate and aggregate services across both Vodacom and MTN networks Integration of 3G/HSDPA and Hotspot Access – Open Internet or VPN Only Sharing of a data bundle between a users 3G card, cell phone and Hotspot account Granular, online management of end-users including detailed billing and reporting The ability to use existing hardware or purchase network agnostic hardware from IS Online SIM administration including immediate blocking/unblocking of end -users Logistics options and Service Level Agreements tailored to the corporate client This proposal includes a brief comparison between a standard APN, Consumer Bundles and the IS Solutions on offer. The suggested conclusion is that the Enterprise Mobility Solutions from IS better cater for the business requirements of corporate clients. Page 3 of 11 MOBILE BRO ADB AND PRO POS AL ENTERPRISE MOBILITY SOLUTIONS SOLUTION OVERVIEW The proposed solution is based on an IS Shared APN environment. An APN, or Access Point Name, is described below and has historically provided corporate companies secure, mobile access back into their local networks. The Shared APN develops on this concept offering a fully managed environment for optimum security, manageability and scalability at the best possible price. Advantages and Disadvantages of a Private APN Private APNs are generally requested in order to provide secure , mobile connectivity back into a corporate network. In addition to the security advantages (over the public Internet APN), Private APNs can also be ‘corporate billed’ i.e. all data usage on the corporate APN is aggregated and one bill is presented to the client. This is generally preferred to ‘sub scriber billing’ whereby an invoice is issued for each SIM card. The most notable disadvantage of this solution relates to manageability: From an infrastructure perspective, the Private APN requires a separate setup with fixed network components including the APN itself, a client-specific VPN (virtual private network created using MPLS), network-to-network interface (NNI) to either MTN or Vodacom as well as, in many cases, a firewall and/or router. This fixed environment limits scalability and, as data usage grows, becomes prohibitive from a price perspective. From an end-user perspective, the Private APN also offers very limited management with no insight into usage on an individual basis. From a security perspective, a large number of enterprise clients consider APNs insufficient. Firstly, usage of a Private APN without additional VPN Software leaves data unencrypted between the user’s laptop and the point of encryption on the Mobile Data Network. This can often result in data exposure over two or three ‘ hops’ across the network (laptop to base station, base station to base station controller, BSC to GGSN etc). In addition, the ability to connect directly into a corporate local area network (LAN) with nothing other than a stolen or mistakenly provisioned SIM card is often seen as an unnecessary risk. Advantages and Disadvantages of Consumer Data Bundles Internet Data Bundles, as purchased by consumers from Cellular Service Providers allow for a bit more control at the user level, but lack any form of security or policy enforcement. Bundles also restrict optimisation by removing any opportunity to aggregate data u sage. User management and administration costs are also exacerbated though bulk purchases of consumer products. Page 4 of 11 ENTERPRISE MOBILITY SOLUTIONS MOBILE BRO ADB AND PRO POS AL IS Enterprise Solutions In response to these challenges, IS has created a number of variations and value -added services to address the corporate market. Described below are the benefits of the IS Solution including superior aggregation, end -user management, logistics options, hardware and security as well as the seamless integration of unique services such as Hotspot Access and IS Secure Connect (outsourced VPN Solution), Data Aggregation From a company perspective, IS allow user allocations to be aggregated together to create a company “pool” of data. This aggregation works in a similar way to company billing on a Private APN whereby usage is invoiced on a single bill and users can share the total allocation. For example: Ten 500MB data bundles purchased from a Cellular SP will always result in some users over-using and others under-using their bandwidth allocation. Those who use 250M B are still charged for the full 500MB thereby doubling their effective cost per MB. Heavy users who might use, for example, 750MB are charged out -of-bundle rates for the additional usage on top of the bundle cost. In contrast, IS clients do not incur any additional data charges unless they exceed the total company limit, in this case, 10 x 500MB = 5000 MB. Users therefore “share” the data pool allowing for more efficient use of the total data allocation. IS also have a much lower out-ofbundle rate than other providers at 80c/MB. Considering the above and due to sharp price increases in October 2007, IS was forced to implement a business rule to control bandwidth abuse. Currently any single user that exceeds 200% of their allocation is charged out -of-bundle bandwidth - i.e. usage is aggregated, but this aggregation does not apply to excessive usage over 200% by any user. Therefore, in the above example, if one user did 2 GB (2000 MB) of data on a 500MB bundle, regardless of the size of the company data pool, that user would attract an out-ofbundle cost of : (2000 – (500x2)) x 80c = R 800 Despite this limitation, IS is the only company providing aggregation and lower out -of-bundle rates. Page 5 of 11 MOBILE BRO ADB AND PRO POS AL ENTERPRISE MOBILITY SOLUTIONS IS Mobility Manager IS clients are setup on the IS online management t ool known as “Mobility Manager” where they are separated on a logical level. This separation determines the data aggregation and constitutes what is effectively a Virtual APN. Through this versatile tool, clients can create sub -groups, assign usernames to SIMs, view graphs and statistics, schedule email reports and perform user administration tasks. Tommy Henn TONY KOUTAKIS TONY WALT TRACEY HOSKINGVANECK Tracy Naidoo UDISHA BANGTIO Vani Rajah Vashnee Nadasen VBP STANDBY VICKI LANGTON Victor Pitamber VINESH NAIDOO WASEEM EBRAHIM ZOE LAZARUS INTERNET SOLUTIONS 1 1 1 1 1 1 1 1 1 1 1 1 1 1 200 200 200 200 200 200 200 200 200 200 200 200 200 200 110 85 69 0 6 31 0 265 469 636 40 60 33 71 0 0 0 0 0 0 0 65 269 436 0 0 0 0 0.00 0.00 0.00 0.00 0.00 0.00 0.00 52.00 215.20 348.80 0.00 0.00 0.00 0.00 235 46,600 47,520 23,224 18,579.20 Aggregate Totals Allocated: Usage: Over: Cost: 46600 MB 47520 MB 920 MB R 736.00 In addition, integration with the systems of the Mobile Network Operators allows IS clients to administer SIM cards online. Some of the functions currently available or available soon include (but are not limited to) blocking / unblocking of users, activating International Roaming and retrieving a PUK number. Page 6 of 11 ENTERPRISE MOBILITY SOLUTIONS MOBILE BRO ADB AND PRO POS AL The Integrated Data Bundle The end-user of an IS Mobile Broadband Data Bundle has a range of unique connectivity options available. Due to IS’s position as an independent aggregator and integrator of mobile data services, a single user can utilise the Vodacom or MTN GPRS/3G/HSDPA networks as well as IS or partnered WiFi Hotspot Networks at any time to ensure optimal coverage and connectivity speeds at the most cost-effective rate. Any 3G/HSDPA or W iFi Hotspot data utilised is deducted off a single ‘data bundle’ or quota allocated to an individual user. Hotspot usage on either the IS or partnered networks (making up over 95% of total available Hotspots in SA), is deducted at half the normal rate, thereby making Hotspot usage half the price of normal 3G/HSDPA utilisation. In addition, an enterprise customer can mix MTN and Vodacom SI Ms seamlessly – the only difference to the client being the colour of the SIM card. Examples of benefits to enterprise users: Field staff may choose to carry one SIM card of each network operator to ensure optimal coverage or an “emergency backup” for when one network is experiencing an outage. A user with an MTN cell phone contract (from any Service Provider) and a Vodacom SIM from IS can provision both SIM cards against a single 500 MB data bundle eliminating the R 2 / MB cost of accessing email or the internet via their cell phone. Many users who predominantly make use of 3G/HSDPA at public locations such as airports, hotels, B&Bs and coffee shops can dramatically reduce their spend by utilising available W iFi Hotspots. Page 7 of 11 ENTERPRISE MOBILITY SOLUTIONS MOBILE BRO ADB AND PRO POS AL Policy Enforcement IS offers two primary variations of mobile connectivity – restricted or unrestricted. Unrestricted users have open access to the Internet via either 3G/HSDPA or W iFi Hotspots. Restricted users are limited to making use of company-authorised VPN access to the corporate network. Internet Access in this case, is only available if allowed, via the company network and in accordance with normal policy. This is done by putting the following restrictions in place: All SIM cards are provisioned on the IS APN called ‘vpn.is.co.za’ only – customer has no ability to connect directly to the internet via MTN / Vodacom Hotspot users are provisioned only for restricted access via W iFi The Firewall policy is setup to allow users to connect only to specified IP address on a specified port This allows for control similar to that of a Private APN. Allowed IPs can grant access either to a client managed VPN concentrator on the company LAN or to the client’s VPN via the IS Secure Connect solution. The shared infrastructure allows clients to save on fixed costs as well as removing potential bottlenecks in the infrastructure. Existing clients can also use their MPLS connections to IS for remote user traffic. Secure Connect The new ‘Secure Connect’ offering from IS Security utilises a centrally hosted Juniper VPN concentrator to authenticate remote and mobile users passing them securely into client VPNs. This solution does require MPLS connectivity to IS, but eliminates the need for onsite VPN infrastructure and laptop software installations. Secure tunnelling is achieved via an SSL website and a user-held token which provides a randomised password. The token is shaped like a credit card making it easy to store and carry. Page 8 of 11 ENTERPRISE MOBILITY SOLTUTIONS Virtual APN Solution with Secure Connect rg Inte Existin tions c co n n e Bryanston GSM Network (Vodacom or MTN) IS MPLS ‘SHARED” VRF 2. The user builds an SSL VPN connection from his/her browser to the IS Secure Connect concentrator, which lands the user into the existing clientVRF Rosebank APN: vpn.is.co.za IS Owned/ Controlled Filter firewall 1. The GSM user, utilises either a Smartphone, or Laptop with USB/PCMCIA card. The SIM card needs to be provisioned onto the IS APN (vpn.is.co.za). Once the SIM is authorised onto the APN, the user is routed through to the IS MPLS network, and out through a firewall, which permits him to establish VPN tunnels only, to Internet facing VPN Concentrators (i.e. The user has very limited Internet access, with no browsing or mail). WWW IS Access IS MPLS IS Secure Connect SSL VPN Solution 3. The SSL VPN solution uses a One-TimePassword mechanism, and should also be integrated into the COJ Active Directory. This is the only authentication mechanism required, and therefore facilitates SSO. Company : Internet Solutions Compiled by : Ian Shak Date : 04 April 2008 Version : 1.0 Edit Date : 04 April 2008 Page 9 of 11 Router ISP Router Switch This drawing is the sole property of IS (Pty) Ltd. and may not be copied or reproduced in any manner without IS's written consent. Parties failing to adhere to the above would leave themselves and their organisations open to prosecution. MOBILE BRO ADB AND POPO S AL ENTERPRISE MOBILITY VIRTUAL SOLUTIONS APN Hardware Options IS Clients can use existing hardware or any Option or Huawei hardware on offer from IS as a registered Option Distributor in South Africa. Page 10 of 11 MOBILE BRO ADB AND POPO S AL ENTERPRISE MOBILITY VIRTUAL SOLUTIONS APN CONCLUSION IS believes that these solutions, catering for the enterprise client, will meet all critical business criteria including security, policy enforcement and user management at a competitive price. IS offers a variety of unique options and value-added services including a vastly superior management interface and a level of service and support not otherwise available to corporate clients in South Africa. Page 11 of 11