This website, http://www.ceylon-tea.com/, is owned and maintained by The Original Ceylon Tea Company
(TOCTC.) We recognize that many internet users are concerned about online privacy and security. We
developed this Privacy Policy to assure you that we take seriously our responsibility to protect your
personal information.
You can reach us toll free, 24 hours a day, 7 days a week at 1-877-333-9901. You may also send email
to us at info@ceylon-tea.com. If you prefer, you may contact us by mail at:
The Original Ceylon Tea Company
7365 Main Street, Ste. 116
Stratford, CT 06614
OUR POLICY
On our website, we don't collect personal information from individuals unless they provide it to us
voluntarily and knowingly. So, if you just want to browse and learn about our delicious teas, we invite you
to do so. When you visit our site, we do not recognize or collect your e-mail address or any other
personal or system information for resale.
If you want to order one or more of our fine teas online, it will be necessary for you to provide certain
personal information. This will include your name, address, phone number and credit card information.
Any information you provide is downloaded off of the web server to a secure system and is maintained
there.
TOCTC may release specific information about your account if necessary to comply with valid legal
process such as a search warrant, subpoena or court order.
OUR CUSTOMER LIST
When you purchase TOCTC items from our online catalog, we add your name to our Customer List. We
do not share our Customer List with anyone outside TOCTC. We use the Customer List only to
determine what areas of the country are generating the most or the fewest orders so that we may focus
our marketing efforts appropriately. We also track frequent buyers so that we may from time to time offer
our best customers a special gift or some free tea.
CONTACTS FROM US
We maintain a company email address (info@ceylon-tea.com) in order to support our online customers
as effectively as we do by phone or by mail. We read every e-mail that we receive and do our best to
respond within 24 hours, if a response is required. We save a very limited number of e-mail messages,
but only until the issue is resolved.
COOKIES
Like most companies, we use "cookies" on certain parts of our web site. Cookies are small text files that
are stored on a user's computer by a Web server based on the permissions set in a user's browser
software. The cookie allows us to track your session, particularly when you are shopping in the TOCTC
catalog. This is necessary to ensure that we keep your order together while you browse through the
catalog and select items for purchase. We do not use the cookie to collect any type of personal
information, and the cookie does not extract any information from your computer.
You may adjust your Web browser to either alert you of the use of cookies or refuse to accept cookies
entirely. Be aware that if you elect not to accept cookies, some parts of our website may not function
properly or permit access.
SECURITY ONLINE
Online customer credit card orders are processed by Authorize.Net. All orders and payment information
sent from our Web server are encrypted using industry standard 128-bit SSL encryption. This encrypted
and secure data is routed to Authorize.Net, decrypted and processed. All processed information
(Approved/Declined transactions) is then re-encrypted and sent securely back to the Web site. Once at
the Web server, it is decrypted and displayed to the consumer. Also, order confirmation e-mails are sent
to the consumer and to the merchant. The Authorize.Net SSL API guarantees that the orders and
payment information generated by our Web server remain totally secure.
We reserve the right to update this Privacy Policy from time to time, as technology or the content of our
site may change from time to time. Thank you for taking the time to read our Privacy Policy.