THE CARERS SUPPORT CENTRE
JOB DESCRIPTION
Job title:
Carers Support Officer - (Bank post)
Responsible to:
Carers Support Manager
Hours:
0 hours contract – sessional work as and when
required
Place of work:
The Carers Support Centre, Gill Avenue,
Fishponds, Bristol, and other locations as required
Aims of the post
To provide an effective support service to carers in Bristol and South
Gloucestershire.
Main tasks
1.
Carers support
1.1
To provide information, advice, support and advocacy to individual
carers.
1.2
To develop drop-in advice and information sessions in a range of
accessible outreach locations.
1.3
To ensure that carers who require it are provided with follow-up
information and/or support and casework.
1.4
To refer carers who need additional support to relevant staff within the
Centre and/or to external agencies as required.
1.5
To contribute to the development of effective referral and partnership
links with other organisations which provide services for carers.
1.6
To take referrals from other members of staff within the Centre as
appropriate.
1.7
To maintain appropriate records of all work undertaken, monitor and
evaluate all aspects of work carried out, and produce reports as required.
1.8
To publicise and promote the work and values of the Carers’ Support
Centre and raise awareness of carers and their needs including attending
meetings, giving talks and presentations as appropriate.
1.9
To assist in identifying gaps in service provision and, in conjunction
with other staff, plan and develop work to respond to these where appropriate,
including working in partnership with other agencies.
1.10 To contribute to publicity and promotional materials and events
including providing material for the Carers’ Support Centre newsletter as
required.
2.
General
2.1
To ensure that all work is carried out in accordance with the Carers’
Support Centre’s policies and procedures.
2.2
To undertake any other duties commensurate with the grading of the
post, as agreed with your line manager.
February 2014
CARERS SUPPORT CENTRE
PERSON SPECIFICATION
ESSENTIAL:
Experience/Knowledge
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Experience of information, advocacy and advice work
An excellent understanding of the needs and issues for carers
Demonstrable experience of working with individuals needing
emotional support/in crisis
An understanding of carers assessments, personalisation and
individual budgets
Knowledge of current legislation as it affects carers
Knowledge of health and social care structures and provision
Experience of working in partnership with other organisations
Skills
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Computer literacy and ability to self serve in administrative tasks
Excellent written and verbal communication skills
Excellent listening and basic counselling skills
Attributes
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Ability to work on own initiative, manage time effectively, prioritise own
workload and work to tight deadlines
Ability to work as part of a team
Dynamic, creative, responsive and open to exploring new ways of
working with the proven ability to develop new innovative services
Ability to establish good working relationships with staff, volunteers,
carers and external agencies and organisations
Commitment to equal opportunities and diversity in place
DESIRABLE

A broad knowledge of disability benefits