Learning Design Document - LHM
Learning Design Document: A Proposal to Lodging Hospitality
Management
Document Description
The Design Document is a proposal for the
Lodging Hospitality Management project
sponsor and SMEs detailing the design plans for
the Building a Safe Workplace at LHM: Antiharassment Training module.
Purpose of the Course
Building a Safe Workplace at LHM: Antiharassment Training module is designed to
provide training to LHM management
employees to ensure their employees are
working in a safe environment. The training will
focus on providing the tools needed to identify,
resolve, and prevent potential harassment
situations in the workplace. This training will
not instruct learners to perform specific actions
but rather allow them to use learned concepts to
make informed decisions. At the end of the
training, learners will evaluate the effectiveness
of the course and how concepts learned can be
applied in the work environment.
Audience Description
The primary audience is employees who are
Supervisors, Managers, Directors, or General
Managers and have direct employee reports.
Some may have prior knowledge of antiharassment policy and guidelines; however,
prior knowledge is not a pre-requisite to the
training.
The primary audience is diverse in regards to
experience level, education, and age. All will
have management experience and some
exposure to anti-harassment policy and
Revision 2.0
6/15/2014
procedure. All have a desire to increase their
knowledge to provide a safer work environment
for their employees.
Major Course
Objectives
After completing this training, the learner will
be able to:
 Identify potential harassment situations
 Resolve potential harassment situations
 Prevent potential harassment situations
Learning Assessment
Learners grasp of lesson concepts will be
assessed through a series of objective tests.
Instructional Strategies
The training will independent, self-paced elearning. The training will employ the following
methods to facilitate knowledge transfer:
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Concept presentation
Concept question and answer exercises
Application presentation
Application question and answer exercises
Scenarios for practicing application of
new skills to solve a problem
 Interpretation of presented concepts
 Application of learned concepts to
workplace situations
The training will utilize the following media:
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
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Time
Multimedia (audio, video)
Computer
PowerPoint
Articulate Software
The training will take 45 minutes to complete.
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Media
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Course Structure
Description
The training is module three of four in the
Building a Safe Workplace at LHM: AntiHarassment Training program. This module will
be divided into 8 lessons plus course reintroduction and review and summary lessons.
Additional features of the course include:
 Table of contents
 Sample harassment scenarios
 Audio & video presenting lesson key
processes and concepts
 Animated graphics to illustrate and
emphasize concepts
 Narration by instructor “character”
Course Scope
The training will contain 8 lessons, covering the
following tasks.
Introduction to Harassment
 What is Harassment
Types of Harassment
 Types of Harassment
Checkpoint
 Quiz on concepts Lessons 1-2
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Harassment Laws & Statistics
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 Harassment Laws
 Harassment Statistics
Harassment Sources and Policy
 Where can Harassment Come From?
 LHM’s Anti-Harassment Policy
Checkpoint
 Quiz on Harassment Laws &
Statistics/Harassment Sources and Policy
Managing Harassment Complaints
1. Handling harassment complaints
2. Preventing harassment complaints
Harassment Scenarios
 Scenarios – 3 different scenarios
o Is this harassment by the legal
definition?
o What should you do?
Key Points to Remember
Checkpoint
 Quiz on Learned Concepts
Course Evaluation Survey
The training will be assembled in Microsoft
PowerPoint and converted to Articulate. The
following additional tools will be used as
necessary:
 Articulate Presenter for lesson
presentation
 Articulate Quizmaker for lesson quizzes
 Articulate Storyline for lesson building
(optional)
 TechSmith Camtasia Studio (optional)
 TechSmith Camtasia Recorder for screen
shots (optional)
Detailed Outline:
Introduction
This training module is 3 of 4 in Building a Safe
Workplace at LHM: Anti-Harassment Training.
Detailed outlines, including objectives and
assessments are given in the sections below:
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Development Tools
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Detailed Outline:
Lesson 1
Lesson 1: Introduction to Harassment
Detailed Outline:
Lesson 2
Lesson 2: What is Harassment?
Detailed Outline:
Lesson 3
Lesson 3: Types of Harassment
1. Introduction
2. Lesson objectives:
a. Introduce harassment concepts
b. Introduce harassment environments
3. Method: multimedia (narrative audio)
4. Practice: none
5. Approximate time: 3 minutes
6. Topic list – Harassment in the Workplace
a. Definition of harassment
b. Overview of types of harassment
c. Overview of zero tolerance policy
1. Introduction
2. Objective
3. Method: narrative audio and
demonstration
4. Practice: none
5. Approximate time: 5 minutes
6. Topic list:
a. Unwelcome behavior – verbal or
physical that violates a person’s
protected class
b. Overview of protected classes
c. Can come from anyone (not just
supervisor to associate) – could be
from a vendor, a guest, an
applicant, and gender does not
matter
d. Victim’s perception is the key,
keeping in mind the courts’
definition of a “reasonable person”
1. Introduction
2. Objective
3. Method: narrative audio and
demonstration
4. Practice: objective quiz on Lessons 1-3
concepts
5. Approximate time: 5 minutes
6. Topic list:
a. Quid pro Quo (This for That)
b. Hostile Work Environment (either
Severe or Pervasive – or both)
c. When could it not be harassment?
Detailed Outline:
Lesson 4
Lesson 4: Harassment Laws & Statistics
Detailed Outline:
Lesson 5
Lesson 5: Harassment Sources & Policy
Detailed Outline:
Lesson 6
Lesson 6: Managing Harassment Complaints
1. Introduction
2. Objective
3. Method: narrative audio and
demonstration
4. Practice: none
5. Approximate time: 5 minutes
6. Topic list:
a. Zero tolerance policy
b. Protection for “whistle blowers”
1. Introduction
2. Objective
3. Method: narrative audio and
demonstration
4. Practice: none
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1. Introduction
2. Objective
3. Method: narrative audio and
demonstration
4. Practice: objective quiz on Harassment
Laws & Statistics
5. Approximate time: 5 minutes
6. Topic list:
a. Laws making harassment illegal
b. Frequency of harassment lawsuits
c. Personal liability
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5. Approximate time: 5 minutes
6. Topic list:
a. If you believe you are a victim of,
or witness to harassment, you must
tell your Human Resources Office
immediately
b. Investigation will be conducted
promptly and respectfully
c. Cannot guarantee absolute
confidentiality – but only those on
a need-to-know basis will be
involved
d. Potential victim and potential
harasser will be interviewed, along
with any other witnesses
e. Victim will be informed of the
corrective action taken
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Detailed Outline:
Lesson 7
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Lesson 7: Harassment Scenarios
1. Introduction
2. Objective
3. Method: narrative audio and
demonstration
4. Practice: interactive assessment
5. Approximate time: 10 minutes
6. Topic list:
a. “The Scarf” - Guest makes jokes
repeatedly about a front desk
agent’s scarf that she wears for
religious reasons.
b. “The Date” - Bartender asks his
manager on a date several times.
She never says no, but never says
yes.
c. “The Sweater” - Group of
housekeepers repeatedly makes fun
of a fellow coworker for the way
her sweaters fit. They say her
sweaters are tight because of her
large chest and refer to her with
inappropriate language about her
body.
d. “The Photograph” - A manager
keeps a picture of his girlfriend in
very little clothing in a place where
the entire office can see. The other
guys in the office make sexual
comments about her for everyone
to hear, including some other
females who have expressed their
discontent about the photo.
Lesson 8: Key Points to Remember
1. Introduction
2. Objective
3. Method: narrative audio and
demonstration
4. Practice: none
5. Approximate time: 7 minutes
6. Topic list:
a. Harassment is illegal
b. Harassment is not welcome at LHM
c. Reiterate zero-tolerance policy
d. Annual training for all leaders is
required to keep this information
fresh
e. If you have any questions or are
unsure, visit your HR Department,
your General Manager, or LHM’s
Vice President of Human Resources
7. Course evaluation survey
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Detailed Outline:
Lesson 8
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Ownership
Lisa Tucker of Lodging Hospitality Management
will develop the initial course as well as maintain
the course by providing all updates to course
content and assessment.
Development Time
The time frame for development of Building a
Safe Workplace at LHM: Anti-harassment
Training module will be the equivalent of two to
three concentrated weeks of time.
Support requirements
Lisa Tucker will require SME support from
LHM’s HR and Training staff for course content,
example harassment scenarios, and assessment
questions. Lisa will provide her own support on
e-learning lesson creative design.
Project Sign-off
Please sign below indicating agreement with the
proposed course plan design and approving
start-up of the development phase.
Project Sponsor
Date
Project SME
Date
Project Manager
Date
References
Lam, C. (n.d.) TECM 5180: Instructional design. Retrieved May 20, 2014 from
http://courses.christopherylam.com/5180/wp-content/uploads/2013/08/DesignDoc-
Lodging Hospitality Management
WhatWhy-042306.pdf
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