Electronic Service Card
1
2 Service Description
Handicapped card is a personal granted by the Ministry of Social Affairs for people with a disability card, and is considered an official document indicative that the holder is disabled, in order to ensure his rights and services based on the law of persons with federal disability No. (29) for the year 2006, regulations and decisions issued in implementation thereof.
3 Point of Service Delivery
- Disabled Care and Rehabilitation Ministry Of Social Affairs
4 The Target Audience of citizens
(
People with disabilities: (mental, auditory, visual, physical, autism, multiple and residents with valid residence.
5 Documents Required
6
7
•
•
•
•
•
Copy of passport
Copy of national book for citizens
Copy of reside in the State in effect for residents only (6+)
Report of a medical (physical disabilities and sensory) and psychological (mental disabilities and autism) on the official supported the existence of disability benefit (If more than one page should be attached on pdf or word document). personal photos
Conditions and Requirements to obtain service
•
•
•
• be a citizen of the United Arab Emirates or resident legal residence
To be diagnosed by a medical or psychological official and approved by the
Department of Welfare and rehabilitation of persons with disabilities.
The existence of medical or psychological reports that established the existence of a disability in terms of type and severity, tools, assistance or aids to be used.
Applicant must be people with disabilities: (mental, auditory, visual, physical, autism, multiple
Steps to implement the service
1.
Submission of the application through web site or smart service.

2.
The applicant will receive an email or SMS (if he has an account) and when the status will change
3.
Submitted request is received by front desk officers who validate submitted data. If provided information does not fulfill requirements, request will be rejected.
4.
Diagnosis Committee will verify the medical report.
5.
After successful data validation, Card will be issued to applicant.
8 The expected time to get service
Issued new card ten working days
Note:
1.
The service may take longer time in case of shortage or lack of formal documents, medical and psychological reports
2.
If need more information document were not provided after 6 months from the date of the application, the request will be deleted. Except where required to provide additional information after reaching the age group or after the completion of the period of physiotherapy.
9 Service Fees
No fees
10 Channel of Service Delivery www.msa.gov.ae
M Social Apple APP
M Social Android App
11 Channel to get the Service
Disabled Care and Rehabilitation – Dubai
12
13
Electronic form Link
Direct Responsible of the service
Suhailah saif alsuwaidi
Tel: 046011154
Email: suhaila.alsuwaidi@msa.gov.ae

Khawla Yarouf
Tel:092430932
Email: Khawla.yarouf@msa.gov.ae
dis id@msa.gov.ae
14 Place / site of service
Submit Application Online www.msa.gov.ae
M Social Apple APP
M Social Android App
15 Details of Customers Service Center
Reception
Phone Number: 04/2637777
Fax Number: 042634882
PO BOX : 4409
Email: sugg.comp@msa.gov.ae
Customer Service
Phone Number: 046011(141-
139-101)
Suggestions and Complaints
Phone Number: 046011211
Fax Number: 042610388
Email: sugg.comp@msa.gov.ae
16 Number of users of the Service year
2009
2010
2011
2012
2013
2014
2015
Number of users
53
346
407
2561
2561
3411
369
* Occur on a quarterly basis

17 Help
Click here for YouTube video
Click here to get help

Electronic Service Card
1
2 Service Description
This service provides a request to renew a disabled card
3 Point of Service Delivery
- Disabled Care and Rehabilitation Ministry Of Social Affairs
4 The Target Audience of citizens and residents
( people with disabilities: (mental, auditory, visual, physical, autism, multiple with valid residence.
5 Documents Required
6
7
•
•
•
•
•
•
•
•
•
Copy of passport
Copy of national book for citizens
Copy of reside in the State in effect for residents only (8+)
Report of a medical (physical disabilities and sensory) and psychological (mental disabilities and autism) on the official supported the existence of disability benefit (If more than one page should be attached on pdf or word document).
personal photos
Conditions and Requirements to obtain service be a citizen of the United Arab Emirates or resident legal residence
To be diagnosed by a medical or psychological official and approved by the Department of Welfare and rehabilitation of persons with disabilities.
The existence of medical or psychological reports that established the existence of a disability in terms of type and severity, tools, assistance or aids to be used.
Applicant must be people with disabilities: (mental, auditory, visual, physical, autism, multiple
Steps to implement the service
1.
2.
3.
4.
Submission of the application through web site or smart service.
The applicant will receive an email or SMS (if he has an account) and when the status will change
Submitted request is received by front desk officers who validate submitted data. If provided information does not fulfill requirements, request will be rejected.
Diagnosis Committee will verify the medical report.

5.
After successful data validation, Card will be issued to applicant.
8 The expected time to get service
Varies depending on application

Renew 2 working days
Note:
The service may take longer time in case of shortage or lack of formal documents, medical and psychological reports
9
No fees
Service Fees
10 Channel of Service Delivery www.msa.gov.ae
M Social Apple APP
M Social Android App
11 Channel to get the Service
Disabled Care and Rehabilitation – Dubai
12 Electronic form Link
Click here
13 Direct Responsible of the service
Suhailah saif alsuwaidi
Tel: 046011154
Email: suhaila.alsuwaidi@msa.gov.ae
Khawla Yarouf
Tel:092430932
Email: Khawla.yarouf@msa.gov.ae
dis id@msa.gov.ae
14 Place / site of service
Submit Application Online www.msa.gov.ae
M Social Apple APP
M Social Android App

15 Details of Customers Service Center
Reception
Phone Number: 04/2637777
Fax Number: 042634882
PO BOX : 4409
Email: sugg.comp@msa.gov.ae
Customer Service
Phone Number: 046011(141-139-101)
Suggestions and Complaints
Phone Number: 046011211
Fax Number: 042610388
Email: sugg.comp@msa.gov.ae
16 Number of users of the Service
* Occur on a quarterly basis
17 Help
Click here to get help year
2012
2013
2014
2015
1
216
405
62
Number of users

Electronic Service Card
1
2 Service Description
This service enables the person concerned to apply the issuance of card replacement of lost / corrupted for disabled and provided by the ministry in order to facilitate the extraction of cards procedures in the event of loss or damage.
3 Point of Service Delivery
- Disabled Care and Rehabilitation Ministry Of Social Affairs
4 The Target Audience of citizens and residents
(
People with disabilities: (mental, auditory, visual, physical, autism, multiple with valid residence.
5 Documents Required
•
•
•
•
Copy of passport
Copy of national book for citizens
Copy of reside in the State in effect for residents only (8+)
Report of a medical (physical disabilities and sensory) and psychological (mental disabilities and autism) on the official supported the existence of disability benefit (If more than one page should be attached on pdf or word document).
personal photos •
6
•
•
•
•
7
6.
7.
8.
Conditions and Requirements to obtain service be a citizen of the United Arab Emirates or resident legal residence
To be diagnosed by a medical or psychological official and approved by the Department of Welfare and rehabilitation of persons with disabilities.
The existence of medical or psychological reports that established the existence of a disability in terms of type and severity, tools, assistance or aids to be used.
Applicant must be people with disabilities: (mental, auditory, visual, physical, autism, multiple
Steps to implement the service
Submission of the application through web site or smart service.
The applicant will receive an email or SMS (if he has an account) and when the status will change
Submitted request is received by front desk officers who validate submitted data. If provided information does not fulfill requirements, request will be rejected.

9.
10.
Diagnosis Committee will verify the medical report.
Will be paid Lost card/ damaged Disabled ID Card through e-Dirham
11.
After successful data validation, Card will be issued to applicant.
8 The expected time to get service

Lost card/ damaged card 1 working day
Note:
The service may take longer time in case of shortage or lack of formal documents, medical and psychological reports
9
AED
100
Service Fees
10 Channel of Service Delivery www.msa.gov.ae
M Social Apple APP
M Social Android App
11 Channel to get the Service
Disabled Care and Rehabilitation – Dubai
12
Click here
13
Electronic form Link
Direct Responsible of the service
Suhailah saif alsuwaidi
Tel: 046011154
Email: suhaila.alsuwaidi@msa.gov.ae
Khawla Yarouf
Tel:092430932
Email: Khawla.yarouf@msa.gov.ae
14 Place / site of service
Submit Application Online www.msa.gov.ae
M Social Apple APP
M Social Android App

15 Details of Customers Service Center
Reception
Phone Number: 04/2637777
Fax Number: 042634882
PO BOX : 4409
Email: sugg.comp@msa.gov.ae
Customer Service
Phone Number: 046011(141-139-101)
Suggestions and Complaints
Phone Number: 046011211
Fax Number: 042610388
Email: sugg.comp@msa.gov.ae
16 Number of users of the Service
Occur on a quarterly basis *
17 Help
Click here for YouTube video
Click here to get help year
2011
2012
2013
2014
2015
Number of users
2
11
45
62
5

Electronic Service Card
1
2 Service Description
This service is to issue licenses disabled non-governmental centers that provide care and rehabilitation services for people with disabilities and early intervention services in addition to centers that offer individual sessions in Special Education and Rehabilitation Services language disorders, speech, and behavior modification occupational therapy
3 Point of Service Delivery
- Disabled Care and Rehabilitation Ministry Of Social Affairs
4 The Target Audience
Natural or legal persons (individual - for the company)
5 Documents Required
Fill your model applied for a license
• Copy of passport
• A copy of Family Book
• A copy of Qualification
• A copy of the trade license, if any
• Two (2) personal photo
A comprehensive study contains the following data:
1.
Educational curriculum that will be used in the enterprise.
2.
Methods and evaluation procedures and tests that will be used in the evaluation of cases
ةقحتلملا in the institution
3.
Detailed explanation of the therapeutic methods that will be applied in the organization.
4.
Full tuition fees and methods of payment and fiscal policy will be followed with regard to fees.
5.
The language that will be used in educational programs, curative and rehabilitative
6.
Educational and therapeutic staff with accurate statement of their specialties
6 Conditions and Requirements to obtain service
1.
The owner must be from nationals of the United Arab Emirates.
2.
May be the presence of non-citizens partners
3.
The center offers services authorized him to do what has been requested by a study of the project.
4.
Appointment of the administrative and technical staff according to rules and regulations in force in the ministry
5.
D ministry with all the required information when requested
6.
Taking approvals for the appointment of staff
7.
That the building is appropriate for the type of service provided

As stated in the Council of Ministers Resolution No. (7) for the year 2010 in the system of nongovernmental institutions for the care and rehabilitation of the disabled (attached )
7 Steps to implement the service
1.
Submission of the application through web site or smart service.
2.
The applicant will receive an email or SMS (if he has an account) and when the status will change
3.
The Disabled department Employees processes the request and then checks the validity of the data provided, in case failure to provide full information, the application will be rejected.
4.
After the success of data validation, will conduct a survey of the site to ensure the quality of the facility.
This survey can be repeated in the case if there was a need to repair the damage.
5.
Upon completion of the survey of the site, will require the initial documents submitted and then the final.
6.
Will be paid handicapped centers e-Dirham license fee
7.
The license will be issued to the applicant
8 The expected time to get service
45 Days
9 Service Fees
AED 10000
10 Channel of Service Delivery www.msa.gov.ae
M Social Apple APP
M Social Android App
11 Channel to get the Service
Disabled Care and Rehabilitation
12 Electronic form Link
Click here
13 Direct Responsible of the service
Maryam Rashed Alkhatebi –
Dubai
04-601 1159
Fatima Abdulrahman – Abu
Dhabi
02-691 4572
Mariam Rashed AL Shamsi
– AlAin
03-763 9933
14 Place / site of service
Ministry of Social Affairs Dubai - Ministry of Social Affairs Abu Dhabi - Ministry of Social Affairs
AlAin www.msa.gov.ae

M Social Apple APP
M Social Android App
15 Details of Customers Service Center
Reception
Phone Number: 04/2637777
Fax Number: 042634882
PO BOX : 4409
Email: sugg.comp@msa.gov.ae
Customer Service
Phone Number: 046011(141-139-101)
Suggestions and Complaints
Phone Number: 046011211
Fax Number: 042610388
Email: sugg.comp@msa.gov.ae
16 Number of users of the Service
*Occur on a quarterly basis
17 Help
Click here to get help
2010
2012
2013
2014 year Number of users
1
1
4
2

Electronic Service Card
1
2 Service Description
This service provides a request to renew licenses disabled non-governmental centers that provide care and rehabilitation services for people with disabilities and early intervention services in addition to centers that offer individual sessions in special education and rehabilitation of language disorders, speech, and behavior modification occupational therapy services
3 Point of Service Delivery
- Disabled Care and Rehabilitation Ministry Of Social Affairs
4 The Target Audience
Natural or legal persons (individual - for the company)
5 Documents Required
Fill your model applied for a license
• Copy of passport
• A copy of Family Book
• A copy of Qualification
• A copy of the trade license, if any
• Two (2) personal photo
A comprehensive study contains the following data:
7.
Educational curriculum that will be used in the enterprise.
8.
Methods and evaluation procedures and tests that will be used in the evaluation of cases ةقحتلملا in the institution
9.
Detailed explanation of the therapeutic methods that will be applied in the organization.
10.
Full tuition fees and methods of payment and fiscal policy will be followed with regard to fees.
11.
The language that will be used in educational programs, curative and rehabilitative
12.
Educational and therapeutic staff with accurate statement of their specialties
6 Conditions and Requirements to obtain service
8.
The owner must be from nationals of the United Arab Emirates.
9.
May be the presence of non-citizens partners
10.
The center offers services authorized him to do what has been requested by a study of the project.
11.
Appointment of the administrative and technical staff according to rules and regulations in force in the ministry
12.
D ministry with all the required information when requested
13.
Taking approvals for the appointment of staff

14.
That the building is appropriate for the type of service provided
As stated in the Council of Ministers Resolution No. (7) for the year 2010 in the system of nongovernmental institutions for the care and rehabilitation of the disabled (attached)
7 Steps to implement the service
8.
Submission of the application through web site or smart service.
9.
The applicant will receive an email or SMS (if he has an account) and when the status will change
10.
The Disabled department Employees processes the request and then checks the validity of the data provided, in case failure to provide full information, the application will be rejected.
11.
After the success of data validation, will conduct a survey of the site to ensure the quality of the facility. This survey can be repeated in the case if there was a need to repair the damage.
12.
Upon completion of the survey of the site, will require the initial documents submitted and then the final.
13.
Will be paid handicapped centers e-Dirham license fee
14.
The license will be issued to the applicant
8 The expected time to get service
45 Days
9 Service Fees
5000 AED
10 Channel of Service Delivery www.msa.gov.ae
M Social Apple APP
M Social Android App
11
13
Channel to get the Service
Disabled Care and Rehabilitation
12 Electronic form Link
Click here
Direct Responsible of the service
Maryam Rashed Alkhatebi –
Dubai
04-601 1159
14 Place / site of service
Fatima Abdulrahman – Abu
Dhabi
02-691 4572
Mariam Rashed AL Shamsi
– AlAin
03-763 9933
Ministry of Social Affairs Dubai - Ministry of Social Affairs Abu Dhabi - Ministry of Social Affairs AlAin www.msa.gov.ae
M Social Apple APP
M Social Android App

15 Details of Customers Service Center
Reception
Phone Number: 04/2637777
Fax Number: 042634882
PO BOX : 4409
Email: sugg.comp@msa.gov.ae
Customer Service
Phone Number: 046011(141-139-101)
Suggestions and Complaints
Phone Number: 046011211
Fax Number: 042610388
Email: sugg.comp@msa.gov.ae
16 Number of users of the Service
Non
17 Help
Click here to get help