Important Job Application Information
Thank you for your interest in NHS Tayside vacancies
Please see below Job Description/Specification and General Conditions of Service
Your Application Form must be completed in full. Please note copies of Curriculum Vitae,
Qualifications and Course Certificates will not be accepted at this stage.
Please return your completed Application Form to recruitment.tayside@nhs.net (quoting the
vacancy reference number in the subject box) or to the postal address given on the General
Conditions of Service.
All completed applications are held in Human Resources until the closing date. After the closing
date a panel will meet to prepare an interview shortlist. Once this decision has been made, all
shortlisted applicants will be emailed to invite them to attend for interview. It is important that you
check your emails regularly.
This process takes approximately 6 weeks. Therefore, if you have not been contacted regarding
interview within 6 weeks of the closing date, your application has been unsuccessful and you will
receive no further correspondence from Human Resources.
ADDITIONAL INFORMATION:Find out more about living and working in Tayside at:
www.dundeecity.gov.uk
www.angus.gov.uk
www.pkc.gov.uk
General Conditions 05.08
NHS TAYSIDE – AGENDA FOR CHANGE
JOB DESCRIPTION
1. JOB IDENTIFICATION
Job Title
Department(s)/Location
Number of job holders
Support Services
Supervisor–
Tayside
Murray Royal Hospital
1
NHS
2. JOB PURPOSE
Responsible for the day-to-day organisation of Domestic Assistants /Porters/Sewing/Linen staff
across the site and provision of Support Services. To monitor and maintain standards of
cleanliness within resource allocation and based on recommendations of QIS, HAI Code of
Practice and the NHS Scotland National Cleaning Services Specification.
3. ORGANISATIONAL POSITION
Site/Support Services
Manager (1)
Assistant Site/Support
Services Manager (1)
Senior Support
Services Supervisor (1)
Supervisors
Support Services
Assistants
(Cleaning)
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4. SCOPE AND RANGE
NHS Tayside serves a population of approximately 387,000 covering regions including Tayside,
Perth and Kinross, Angus . The Support Services Supervisor has front line management
responsibility for Domestic Staff/Porters and Sewing/Linen Room staff within Murray Royal
Hospital. The post holder will assist in the delivery of high quality cleaning/Linen/Portering services
in areas of high activity with frequent changing needs.
The jobholder through the Senior Support Services Supervisor is responsible for monitoring,
maintaining and adherence to NHS Tayside Policies, legislation and National directives e.g.
National Cleaning monitoring and HAI initiatives.
The postholder will have frontline responsibility for ensuring the day to day service quality and the
use of the monitoring system.
The Support Services Supervisor will oversee the organisation of all work rotas, ensuring the
effective deployment of staff.
The postholder is required to communicate skilfully with their staff.
5. MAIN DUTIES/RESPONSIBILITIES
Induction Standards & Code of Conduct
Your performance must comply with the national “Mandatory Induction Standards for Healthcare
Support Workers” 2009; and with the Code of Conduct for Healthcare Support Worker

Ensure that there is sufficient staff on duty to cover all services by the Department, within
predetermined resources.

Allocate work to staff making the best use of resources and skills available, responding to
change and adjusting priorities as necessary.

Ensure that requests for work are allocated to staff and are prioritized and dealt with
accordingly.

Supervision of all Support Services staff to ensure that work is completed on time and to the
required standard.

Ensure that agreed standards of cleanliness are met and maintained in all areas through
stringent monitoring.

Regular monitoring of the processes/procedures used in all cleaning tasks to ensure Health
and Safety and Infection Control guidance is adhered to.

Undertake the training and refresher training of Support Services Staff to use appropriate
methods and systems on a daily basis.

Undertake back to work interviews and provide advice and information to staff in line with the
Promoting Attendance at Work Policy.

Identify and deal with initial concerns as appropriate, actively promoting staff welfare,
encouraging good morale and where appropriate, refer to a line manager situations where
further action may be deemed necessary.

Ensure staff have the proper equipment to undertake their duties, and report any faults as they
occur.

Responsible for the security of all equipment and materials used by staff.

Ensure safety requirements are met and staff are provided with sufficient materials and
General Conditions 05.08
protective clothing to efficiently and safely complete their duties.

Order, receipt and allocate supplies and consumables in the most economical way.

Participate in Performance Development Review and conduct Performance Development
Reviews with staff.

Maintain accurate and appropriate records in line with organisational and departmental
requirements.

Ensure that safe working practices and good hygiene practices are observed in line with
organisational & departmental procedures and Health & Safety Policies / Inspections.

Undertake personal development and/or refresher training as necessary to maintain up-to-date
knowledge base.

Knowledge and adherence to organisational and departmental policies, procedures and
guidance.

Work flexibly across the sites, as required.

Liaise with all departments, agencies and the public to ensure smooth, efficient services and to
promote a good service image.

Ensure, through a hands on approach, good safety, fire and security practices by all people on
all sites.

Carry out administrative duties in support of the management role, including the authorisation
of leave to staff etc. as outlined by management.

Maintain confidentiality.
Postholder will follow all guidance and procedures relating to Healthcare Acquired (Associated?)
Infection to ensure their safety and that of others and ensure staff in their charge are trained and
observe all guidance and procedure to prevent the spread of infection.
6. COMMUNICATIONS AND RELATIONSHIPS
Regular communication exists between the post holder and colleagues, Portering,Sewing/Linen,
domestic assistants, departmental staff, staff representatives (in partnership), patients, visitors and
other staff within the NHS establishments via verbal, written or electronic means.
To respect and support people’s equality and diversity.
7. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED TO DO THE JOB
Previous experience working in a Support Services environment is desirable. A knowledge of
large scale cleaning operation would be advantageous, IT skills highly desirable
Post holder is required to

Have the ability to work as part of a team or on own initiative.

Have the ability to follow and convey instructions.

Possess effective communication skills, including non-verbal communication skills.

Ability to respond constructively to unpredictable situations.

Be calm, focused and able to cope with work under pressure.
Post holder shall receive training in the following areas to enable them to carry out specified duties:

Promoting Attendance at Work
General Conditions 05.08

Performance Development Review

Risk Assessment

Manual handling
Post holder will familiarise themselves with HR policies such as family friendly, work life balance
etc. to enable them to provide support and guidance to staff as required.
Following departmental training, the post holder is required to:

Have a working knowledge of all cleaning skills, procedures and equipment

Operate mechanical and electrical machinery safely and effectively

Have a knowledge of Health & Safety Policies and work procedures

Have a knowledge of Infection Control Policy, Guidelines and Procedures

Have a knowledge of QIS Standards, HAI Task Force Code of Practice and NHS Scotland
National Cleaning Services Specification

Be involved in departmental inductions
To carry out and to supervise work effectively and safely.
8. SYSTEMS AND EQUIPMENT
Completing registers/diaries with wage amendments, holidays and sickness.
Regular checks on staff timekeeping and attendance.
Operate monitoring systems.
Order regularly supplies and consumables.
Responsibility For Records Management
All records created in the course of the business of NHS Tayside are corporate records and are
public records under the terms of the Public Records (Scotland) Act 1937. This includes email
messages and other electronic records. It is your responsibility to ensure that you keep appropriate
records of your work in NHS Tayside and manage those records in keeping with the NHS Tayside
Records Management Policy and with any guidance produced by NHS Tayside specific to your
employment.
9. PHYSICAL DEMANDS OF THE JOB
Physical Demands
The job is physically demanding, requiring the post holder on an occasional basis to demonstrate
the use of mechanical equipment and cleaning procedures.
The post holder may be required to travel to other sites as required.
The post holder is responsible on a regular basis for stocking store cupboards. This involves
receiving goods e.g. boxes of cleaning materials etc. and loading them onto shelves in a safe
manner. These would also be distributed on a daily basis.
Mental Demands
Awareness when working in challenging areas e.g. forensic / mental health.
Post requires concentration and ability to adapt to working in a hostile environment e.g. where
there is exposure to distressed relatives/visitors and aggressive patients / patients under the
influence of alcohol or non-prescribed drugs.
General Conditions 05.08
10. DECISIONS AND JUDGEMENTS
Responsible for appropriate and cost effective use of resources.
Responsible for authorising annual leave.
Communicate with wards and departments as necessary.
Apply / use policies and procedures appropriately, seeking guidance if required.
Deal with staff issues appropriately, diligently and creatively.
Continually assess priorities and re-schedule work and staff accordingly.
11. MOST CHALLENGING/DIFFICULT PARTS OF THE JOB
The post holder is required to manage the workload of the support services staff in an
unpredictable environment, where there are competing demands and a need to achieve consistent
high standards of service with limited resources.
General Conditions 05.08
PERSON SPECIFICATION
REF NO:
POST:
LOCATION:
HOURS:
P/JG/119
Support Services Domestic Supervisor –Band 3
Murray Royal Hospital, Perth
20 per week
Attributes
1. Qualification & Training
Essential
No formal educational
qualifications are required
Desirable
Undertake such training as is
deemed necessary to fulfill the
role, ie. Manual Handling
Trainer, in-house IT training.
2. Experience
Supervisory skills.
Previous experience working
in a Healthcare Environemnt.
3. Special Aptitudes
Ability to prioritise work under
pressure
Basic IT skills
Enthusiastic approach to
achieving standards.
Effective communication skills
4. Disposition
Team Leader and Worker
Evidence of Team Working
Calm and Focused
Welcoming Disposition
Pleasant Manner
5. Physical Demands
Meet the requirements of the
post as assessed by
Occupational Health and
Safety Services
6. Additional Requirements
Must have the ability to travel
to other NHS Tayside Sites.
May be required to work
irregular hours.
General Conditions 05.08
General Conditions of Service
POST REF NO:
P/JG/119
JOB TITLE/GRADE:
Support Services Domestic Supervisor, Band 3
LOCATION:
Murray Royal Hospital
Conditions of Service
Remuneration
The terms and conditions of service for this post are those
determined by the NHS Staff Council.
The current salary scale for the post is £16,960 to £19,927 per
annum (pro rata for part-time staff). Placing on the scale on
appointment is normally at the minimum but may be higher
subject to verification of previous relevant service.
Hours of Duty
Salary is paid weekly by Bank Credit Transfer.
The hours of the post are 20 per week - On Rota 14:00 – 19:00
pm over 4 days
Superannuation
Start and finish times will be determined by the needs of the
service.
Membership of the NHS Superannuation Scheme is not
compulsory but is open to all staff between the ages of 16 and
70 (65 in some instances).
The contributions paid are a percentage of superannuable pay,
which is essentially basic pay excluding, for example, overtime
or travelling expenses.
Contribution rates with effect from 01.04.15 are as follows:
Annual Pensionable Pay
(Full-time equivalent)
Up to £15,828
£15,829 to £21,601
£21,602 to £27,089
£27,090 to £49,967
£49,968 to £71,337
£71,338 to £111,376
£111,377 and over
Annual Leave
Contribution
5.2%
5.8%
7.3%
9.5%
12.7%
13.7%
14.7%
Contributions are subject to tax relief and reduced National
Insurance contributions. NHS Tayside also makes a substantial
contribution towards scheme benefits – currently around 14% of
basic pay.
On appointment = 27 days (pro rata for part-time Staff) or 5.4
weeks per year.
After 5 years aggregated service = 29 days (pro rata for part-time
staff) or 5.8 weeks per year
After 10 years aggregated service = 33 days (pro rata for part-
General Conditions 05.08
time staff) or 6.6 weeks per year
References
Public Holidays = 8 days (pro rata for part-time staff) or 1.6
weeks per year
All offers of appointment are subject to receipt of two satisfactory
references.
Occupational Health
Clearance
All offers of appointment to new entrants to the National Health
Service are subject to a medical examination. Medical
examinations are arranged and undertaken by the Occupational
Health and Safety Advisory Service (OHSAS).
Rehabilitation of
Offenders Act 1974
(Exclusions and
Exceptions) (Scotland)
Order 2003
All current or spent criminal convictions, cautions, warnings or
any case pending must be disclosed prior to commencing in
employment as detailed on the application form.
Disclosure Scotland
Immigration, Asylum and
Nationality Act 2006
Please note that having a conviction will not automatically debar
you from obtaining employment with NHS Tayside. Careful
consideration will be given to the relevance of the offence to the
particular post in question. However, if you are appointed, and it
is found that you did not reveal a previous conviction your
employment may be terminated.
This post is subject to a Standard check by Disclosure Scotland
as it involves access to children and/or vulnerable adults. This
will contain details of any convictions on record whether spent or
unspent.
It is a criminal offence for an employer to employ anyone who does not
have permission to live or work in the UK.
Shortlisted applicants will be asked to produce specific original
documentation at interview e.g. Passport, or full birth certificate
together with an official document giving the applicants
permanent National Insurance Number and name issued by a
Government Agency or a previous employer, as well as
photocopies of these documents.
Professional Registration/ New entrants to NHS Tayside will be required to achieve the
Induction Standards &
mandatory Induction Standards for Healthcare Support Workers
Code of Conduct
(HCSWs) in Scotland and comply with the Code of Conduct for
HCSWs throughout your employment.
Internal candidates will be required to comply with the Code of
Conduct for HCSWs
Smoking Policy
Smoking is prohibited within NHS premises and grounds.
Applications
Completed forms should be returned to:
recruitment.tayside@nhs.net quoting the job reference in the
subject line
or
to Human Resources Directorate, Management Offices, Perth
Royal Infirmary, Taymount Terrace, Perth PH1 1NX
By closing date of Wednesday 6 January 2016
Once this decision has been made, all shortlisted applicants
General Conditions 05.08
will be emailed to invite them to attend for interview. It is
important that you check your emails regularly, including your
spam/junk box.
General Conditions 05.08