POSITION DESCRIPTION
POSITION TITLE: Deputy Director of Technology Infrastructure
FLSA STATUS:
Exempt
REPORTS TO:
Director and Chief Technology Officer
REVISED:
September 2015
POSITION SUMMARY:
The Deputy Director of Technology Infrastructure is responsible for all aspects of
DCPCA’s technology infrastructure operations. The Deputy Director of Technology
Infrastructure provides a secure, compliant, robust, reliable, scalable and efficient
infrastructure and will direct infrastructure support strategy and operations. The Deputy
Director of Technology Infrastructure also oversees the day to day support of all
production and test platforms to ensure the availability, integrity, and confidentiality of
the network, servers, telecommunications services and information. The Deputy
Director of Technology Infrastructure ensures that platforms are efficiently utilized, the
cost to operate and support the platforms aligns with DCPCA strategic goals and
organizational expectations, and that all regulatory and compliance requirements are
met for all platforms (to include, but not limited to HIPAA and other federal and District
of Columbia government security and compliance regulations, etc.).
The Deputy Director of Technology Infrastructure is responsible for timely hands-on
troubleshooting, remediation, coordination, escalation, tracking, and management of
DCPCA’s data center and internal office network. The systems being managed support
DCPCA’s member health centers that contract for access to eCW’s Electronic Health
Record (EHR) system as well as DCPCA’s administrative and programmatic operations.
The Deputy Director of Technology Infrastructure is responsible for managing vendor
technical support and serves as an escalation liaison between DCPCA, EHR-hosted
health centers and DCPCA’s HIT software vendors. The Deputy Director of Technology
Infrastructure will lead the implementation of DCPCA’s HIT data reporting infrastructure
and support the integration with and on-going operation of related data repositories and
external interfaces.
The Deputy Director of Technology Infrastructure will research and provide
recommendations to DCPCA regarding new technologies that can support and promote
the mission and goals of the organization. This includes identifying and evaluating
technologies to support enhancements in DCPCA’s member support capabilities,
enable improvements in member health center operations, and facilitate complex and
sophisticated population health management and value-based payment reporting
requirements. The Deputy Director of Technology Infrastructure will also work with the
Chief Technology Officer and the Deputy Director of HIT Operations to identify and
assess new technology service offerings and will lead the implementation of the
technology infrastructure required to deliver those services. S/he will also be required
to perform other related duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Provide oversight of all DCPCA infrastructure elements including but not limited
to servers, storage management, database management, virtualization, recovery
management, and threat management.
Identify strategic data and voice communications direction for the organization
with redundancy and cost control/reduction.
Responsible for the overall performance, availability and capacity of the DCPCAhosted network.
Design, implement and manage the expansion of the data and technology
infrastructure as required to support DCPCA strategic objectives.
Promote DCPCA data management and technology infrastructure services to
new and existing customers; manage the process of on-boarding new customers
to access DCPCA hosted service offerings.
Work with vendor and clinic based IT staff to ensure strict adherence to
maintenance windows, Systems Change Management, Release Management,
QA/Testing and Disaster Recovery protocols and processes.
Ensure that DCPCA is compliant with all HIPAA Privacy and Security
requirements and other regulatory requirements as related to the management
and operation of DCPCA-hosted health IT systems.
Provide recommendations regarding new technologies that can support the
mission and goals of the organization; conduct studies of projected
enhancements in hardware and software, and propose recommendations to the
Director and Chief Technology Officer.
Provide leadership in development, testing and support of the DCPCA risk
management program for business continuity, security and disaster recovery.
Serve as a liaison between DCPCA and regulatory and governmental agencies,
service providers, vendors and telecommunications organizations.
Establish policies, standards, practices, and security measures to assure
effective and consistent information and operations
Ensure security best practices are implemented and revised, as needed, to
maintain the availability, integrity and confidentiality of the information stored on
and accessed through the network (firewalls, file rights, backup systems, account
management, vulnerability testing, etc.)
Maintain interfaces with external systems and ensure on-going operations.
Provide on-call technical support responsibilities for eCW and DCPCA network
infrastructure including identification, troubleshooting, remediation, research,
escalation and issue resolution.
Maintain an issue knowledgebase to document technical support issues and
associated resolution approaches as part of proactive approaches to problem
management.
Provide periodic technical assistance to new member community health centers
to support implementation of their HIT systems.
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Work with the key stakeholders (clinics, DCPCA, vendor) in developing and
deploying proactive and preventive tools, processes and strategies to improve
the customers’ experience and productivity in utilizing DCPCA hosted systems.
Develop and maintain technology policies, standards and procedures manuals;
develop and maintain related technology checklists.
QUALIFICATIONS, KNOWLEDGE & SKILL REQUIRED:
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Bachelor’s degree in Information Technology, Management or Engineering
required. Master’s degree preferred.
10-15 years of experience in management information systems with at least 5
years of experience in ambulatory healthcare settings. Knowledge of the
community health center IT environment and familiarity with FQHC operations
and reporting requirements are preferred.
Ability to comprehend and internalize the mission-critical nature of HIT systems
in relation to the health care facilities abilities to deliver patient-centered
healthcare; advanced understanding of networking and LAN/WANs.
Conceptual and practical understanding of multi-tier application architecture,
especially as it applies to enterprise and mission-critical applications.
Ability to comprehend criticality of issues and escalate accordingly while
maintaining a high degree of urgency.
Excellent technical diagnostic and analytical skills and a consultative and
collaborative approach to problem solving.
Ability to develop, implement and monitor processes for systems management
and operations; knowledge of and ability to monitor Service Level Agreements.
Excellent organizational and presentation skills.
Ability to interact with all levels of District and Federal officials and establish
ongoing collaborative relations.
Ensures the accuracy and timeliness of all products inclusive of deliverables.
Committed to the mission of DCPCA, demonstrated by prior professional or
volunteer experience.
Experience with the various technologies used in safety net clinic settings is
preferred as well as some public health and/or FQHC background.
Problem solving—the individual identifies and resolves problems in a timely
manner and gathers and analyzes information skillfully.
Possess a high degree of proficiency with MS Office products including Word,
Excel, Access, Power Point and Outlook.
Strong analytical skills and ability and willingness to use qualitative and
quantitative data in decision making.
Interpersonal Skills—the individual maintains confidentiality, remains open to
others’ ideas and exhibits willingness to try new things.
Oral Communication—the individual speaks clearly and persuasively in positive
or negative situations, demonstrates group presentation skills; communicates
effectively with team members, clinics, consultants, government officials and
customers
Written Communication—the individual edits work for spelling and grammar.
Planning/organizing—the individual prioritizes and plans work activities, and uses
time efficiently; demonstrates ability to handle multiple tasks and deadlines
simultaneously.
Knowledge of practices and principles of business and healthcare management.
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Adaptability—the individual adapts to changes in the work environment,
manages competing demands and is able to deal with frequent change, delays or
unexpected events.
Dependability—the individual is consistently at work and on time, follows
instructions, responds to management direction and solicits feedback to improve
performance.
Safety and security—the individual actively promotes and personally observes
safety and security procedures and uses equipment and materials properly.
Strong team orientation.
A cheerful attitude and enjoyment in a fast-paced work environment is required.
Initiative is highly valued.
ADA SPECIFICATIONS:
This position is primarily sedentary in the Washington DC office with occasional overnight
travel and may require some bending and lifting.
DCPCA is a fast-paced, high-energy organization with a very ambitious agenda and a
staff that is highly motivated. This job may experience high work demands under tight
timelines requiring a flexible adaptable approach to daily challenges.
TO APPLY:
Please send your resume and cover letter with salary requirements to
hrcoopjobs@nonprofithr.com with the subject line, "Deputy Director of Technology
Infrastructure". Only competitive candidates will be contacted and invited to participate in
the selection process
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to
this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves
the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions of this position.