SCHOOL DEVELOPMENT FOR LIFELONG LEARNING
CAPACITY BUILDING PROGRAMME - TRAINING MODULE N° 5
EFFECTIVE SCHOOLS LEADERSHIP and MANAGEMENT –
SERVICES
Instructions - DAY 2 session 4
CONSTRUCTIVE FEEDBACK
Role Play
Step #1: Split in groups. Read your situation.
Step #2: Agree upon the distribution of roles within the group.
Step#3: In a frame of 10 minutes, for each of the assigned roles make a scenario how a
concrete role will be played.
Step #4: Group should play the situation in not more than 5 minutes.
Step #5: Discussion on how to give constructive feedback in concrete situations.
Situation 1
School director has been on an announced/agreed visit to a class. S/he has been very
satisfied with the activities observed in class. Still s/he noticed that some of the school
resources have been used appropriately. Make a scenario of a conversation between
director and teacher in a teacher’s room where director is giving feedback on the
implemented class and play it. Director is having positive attitude, but sometimes is
expressing negative comments. Other teachers are not agreeing with him and conflict
situation can arise.
Present persons: Director, teacher, other teachers
Situation 2
Classroom teacher was calling parents of a problematic child several times in a last 3 weeks.
Parents have come to school to speak with a classroom teacher after getting written note
signed from school director. The child does not participate in class activities, sometimes is
not attending classes at all, and in principle, has bad attitude towards classmates and
teachers. The meeting is happening in teacher’s cabinet. Teacher is explaining to the
parents how student is behaving in class stressing just negative elements and forgetting to
mention positive elements. You can decide to involve one more teacher in discussion with
parents. Decide on his/her behaviour within your group.
Present persons: parents (both), teacher, student, (optional: one more teacher)
Situation 3
There has been training in school AAA on communication skills. One of the teachers from
school AAA, identified by the school director, delivered training to a group of teachers from
several different schools. Group of trainees was heterogeneous: different experiences in
teaching, various experiences in attending trainings, diverse motivation to participate at the
training. Participants were not satisfied with the performance of the trainer and made that
clear to the trainer. Despite this, school director found the training very well prepared and
implemented. Director is giving feedback to the trainer in private in his/her office. He/she
should mention all positive and negative comments. You can decide in your group if you will
start with comments of participants of the training.
Present persons: director, trainer/teacher, (optional: several participants from the training)
Situation 4
There has been a problem between several students on a class of one of the subject
teachers. Information about this problem was conveyed to the classroom teacher and the
director. Classroom teacher calmly talked with students in the presence of director. Students
told why problem appeared among them and all discussed about consequences of
inappropriate behaviour. They apologised for the problem caused and promised not to do
similar things in future. Role play this situation in a way of successful solving the situation.
Identify the problem and students’ behaviour. Students should give each other feedback
about their behaviour in class. Teacher should try to solve the problem in a constructive way.
Present persons: teacher, students, director
RULES FOR PROVIDING CONSTRUCTIVE
FEEDBACK
CONSTRUCTIVE FEEDBACK - A



Be specific and don’t generalize
BUT … and
Feedback is a dialogue. Lead with open questions, such as:
 What was running well?
 What was running not so well?
 What do you improve for next time?
CONSTRUCTIVE FEEDBACK - B




Describe behaviour and not personality
Do not overload. Choose the 2-3 most important elements
Try to put personal feelings aside and avoid the halo affect
Try to offer the tool as well as the observation
CONSTRUCTIVE FEEDBACK - C



Stay modest. Use words like “maybe…you could” instead of “you have to, should,
from now on…you always”
Be honest. Beware of the “Sandwich” technique
Wrap up the meeting and obtain commitment