GUEST HOUSE, INC. – JOB DESCRIPTION
MTC Front Desk/Administration
Department:
Reports To:
Treatment Centers
Facility Coordinator & Support Services Supervisor
POSITION SUMMARY:
Responsible for answering phones, greeting clients and visitors, and general clerical support for the day-to-day
treatment center operations.
POSITION RESPONSIBILITIES:
 Answering multi-line phone, answering questions, or forwarding calls as appropriate.
 Provides administrative/secretarial suppport to the treatment center Directors and Clinicians. Including, but not
limited to, appointments, schedules, and filing.
 Maintains database of current clients (Referent) and assists with correspondence with form letters.
 Sends reports for feedback session, clinical assessment and discharge summary. (Provided by Executive Director).
 Keeps accurate record of Continuing Care participants and updates databased with contact information.
 Sends correspndence of phase-specific material that includes referent packet and participant packet for Continuing
Care.
 Coordinates travel arrangements for Continuing Care participants, communicates needs with scheduler.
 Assists clinician with mailing completion letters to each Continuing Care participant. (Provided by Clinician).
 Receives and distributes forms collected at Continuing Care event (surveys, release of information for billing,
Referent and Superior names, Alumni registratoin form and next phase registration).
 Demonstrate behaviors that promote positive customer relations with staff, clients, and visitors.
 Comes to work as scheduled and consistently demonstrates dependability and punctuality.
 Operating standard office equipment; i.e. copier, fax, scanner, etc.
 Entry of information into Outlook calendars as needed.
 Provide support to Dietary Department as needed for special events.
 Follows Guest House Policies and Procedures for infection control and facility safety in accordance with regulatory
guidelines.
 Performs other related duties as assigned.
QUALIFICATIONS:
 High school diploma or GED.
 Ability to conduct daily duties in professional manner
 Must be able to maintain confidentiality in daily operations
 Must be certified in CPR/AED or obtain certification within 6 months of employment
 Minimum of two years of experience in business office setting, switchboard experience a plus
 Extensive proficiency in operation of basic office machines, computers and office related software
 Demonstrated ability to effectively communicate verbally and in writing. with employees and the general public, to
maintain confidentiality in daily operations, to conduct daily duties in a professional appearance and manner
 Ability to work independently