School of Nursing, Midwifery & Social Work Practice Learning Handbook Post Graduate Diploma in Social Work (Step Up) 2013/2014 College of Health and Social Care Placement Unit, Room AD101, Allerton Building, Contact: placements-chssc@salford.ac.uk Available on blackboard – Practice Learning www.salford.ac.uk/nmsw/courses/practice-education Contents Section 1 Introduction Section 2 Preparation for Placement Section 3 Placement Finding Section 4 Placement Structure Section 5 Expectations on Placement Section 6 Supervision Section 7 Direct Observation Section 8 Assessment Section 9 Portfolio Structure Section 10 Quality Assurance Processes Section 11 Practice Educators Appendices Appendix 1 HCPC Guidance on Conduct and Ethics for Student HCPC Standards of Proficiency for Social Work Appendix 2 The College of Social Work - Domains within the PCF Appendix 3 Greater Manchester Practice Educator Programme Appendix 4 Complaints and Dissatisfaction whilst on Placement Appendix 5 Forms for use whilst on Placement Appendix 6 Quality Assurance Appendix 7 Whistle-blowing 2 Section 1 Introduction This handbook is designed to act as a guide for students, Practice Educators and On-site supervisors to the practice learning experience incorporated in the Post Graduate Diploma Social Work (Step Up). This handbook is accessible on Blackboard. Students are required to complete a total of 170 days in a practice setting to complete the award, split into 2 placements: first placement of 70 days and a final placement of 100 days. In addition all students will complete 30 days of skills development, delivered in partnership between academics, practitioners from the Regional Partnership and service users/carers to support them in moving into the practice environment. Learning outcomes at each point are linked to the Professional Capabilities Framework (PCF) and the Standards of Proficiency (SOPS) and students must successfully complete each level before progressing to the next. Assessment of students in practice will incorporate a range of evidence which will include feedback from service users and carers. All placements are identified and supported by the Local Authorities within the Regional Partnership. All placements are quality assured to ensure that they provide appropriate learning opportunities and allow students to demonstrate competence within the practice arena. The QAPL form is completed by the Local Authority and scrutinised by the Practice Learning team (PLT) at the Univeristy of Salford. Placement components of the programme have been structured in line with requirements and guidance from the Health and Care Professions Council (HCPC) Standards of Proficiency (SOPS), The College of Social Work (TCSW) Professional Capabilities Framework (PFC) and the Quality Assurance Agency. Placements are managed within partnership arrangements and are included in the Memorandum of Co-operation which is in place across Greater Manchester. This handbook should be read in conjunction with the relevant programme handbook. 3 Section 2 Preparation for Placement Suitability The University of Salford has a robust admissions process for entry to its social work programmes. All students must have an accepted Disclosure and Barring Service (DBS) check and an accepted occupational health assessment, with details approved by the Admissions Panel. Placements cannot start unless this process has been satisfactorily completed and students have successfully completed the Readiness for Direct Practice Assessment. Agencies may require to see your copy of the DBS report, and reserve the right to refuse a placement to any student who they deem to be unsuitable. Students should ensure that they keep their own copy of the DBS report safe as the law does not permit the University to keep a copy on file. Should you lose your report you will be required to pay for a further check to take place. Prior to admission all students must complete a self declaration form identifying any previous offences, cautions or reprimands etc. – failure to declare an offence is grounds for the student offer to be revoked. Any concerns noted on the declaration form or DBS report are referred for consideration at the Admissions Panel who will make a decision as to the student’s suitability to join the social work programme. All students who interrupt study are re-checked prior to returning to the programme. Students are required to self-declare annually upon re-registration any offences or behaviour likely to bring the profession into disrepute. Any concerns raised will be referred to the Director of Social Work. Assessed Readiness for Direct Practice All students will be assessed for readiness for direct practice prior to the commencement of any practice placement in line with TCSW (PCF) requirements. Students will be required to demonstrate basic communication skills, ability to engage with service users and carers, capacity to work as a member of an organisation, willingness to learn from feedback and supervision, and basic social work values, knowledge and skills. This is completed as a formal assessment within the programme structure during the module Social Work and Society. Roles and Responsibilities Service Users and carers Service Users and carers are a vital part of the practice learning process. Students and Practice Educators must be sensitive to potential disruption caused by students entering and exiting services users lives on a regular basis. Their views must be sought by students and practice educators throughout the placement to aid the student’s learning and to inform the final assessment. 4 Practice Tutor On confirmation of placement all students will be allocated a Practice Tutor who will represent the University during the placement and is responsible for supporting the student and Practice Educator throughout the placement learning process. The Practice Tutor will act as the first point of contact should any difficulties arise during placement and will provide advice and support as necessary. The Practice Tutor, following discussion with the Practice Educator, will assess the written work produced by the student in the portfolio and will provide feedback and tutorial support prior to final submission. Practice Educator All students will be supported and assessed in practice by an appropriately qualified Practice Educator in line with the Practice Educator Professional Standards for Social Work (PEPSSW). The Practice Educator will provide support for the students learning, identify appropriate work to facilitate student development, teach and assess the student throughout the placement. They will make the final assessment as to the student’s capability at the end of placement and provide a report evidencing their judgement. Where an agency can provide good learning opportunities but lacks the time or appropriately qualified staff to provide a Practice Educator in house, an Off Site Practice Educator (OSPE) will be appointed by the University to work in tandem with an experienced member of staff from the agency who will act as the On Site Supervisor. The functions of the Practice educator will be split between these two people, with the On Site being responsible for issues of accountability for the agency and directing the students day to day work and the OSPE, providing the additional supervision re development of professional practice and underpinning knowledge etc. Both will contribute to the final report but the responsibility for the final assessment will remain with the OSPE. Where OSPE arrangements are in place, it is important that arrangements are clearly detailed within the learning contract so that all parties are clear re expectations and responsibilities. Practice Educators and Off-site Practice Educators will be working in conjunction with a range of other staff working within the placement setting. Often these team members will contribute greatly to student learning and student assessment. 5 Section 3 Placement Finding Students will undertake two placements during the Programme. The first placement is a 70 day placement providing a focus on social work with adults. This placement commences on Monday March 10th 2014 March 2nd 2014and the student will complete is on Friday 9th July 2014 The second placement is a 100 day placement within a statutory Children and Families Team. This placement commences on Monday 8th September 2014 and student completion is on March 2nd 2014. Placements are identified and supported by the Local Authority within which the student is placed. All placements are assessed (see Section 10) as meeting professional regulatory body requirements (HCPC) and provide appropriate learning opportunities for the student to meet the requirements of the Professional Capabilities Framework (TCSW). Local Authorities will take account of the students prior knowledge and experience and specific learning needs in identifying placements. Students are expected to accept the placement that is offered to them. A student may only reject an offer of a placement on the grounds that it is not accessible due to physical disability or that the placement is unable to make reasonable adjustments to meet learning support plans. The programme is under no obligation to provide an alternative placement should a placement offer be refused, unless a student has mitigating circumstances that are accepted by the Practice Assessment Panel (PAP) – see Section 8. Students will not usually travel more than one and half hours to and from placement. However, where students choose to live significant distances from their host Local Authority, this travel limit cannot be guaranteed. The placement finding process The process of placement finding involves: 1. Students will complete a Profile document to assist the Local Authority in identifying an appropriate placement. The Local Authority should be informed of any sensitive issues that may need to be taken in to consideration when placements are being allocated, for example if a family member is known to a particular service. A placement session will be held early in the Programme to provide information and advice. 2. When a placement has been identified it is advised that the student attend an informal visit to meet the Practice Educator and agency. Final placement students should take a copy of the Practice Educator report from their previous placement to this meeting. 3. If the Practice Educator feels the placement can go ahead then the placement is confirmed 4. If the placement matching is unsuccessful at this stage, students will be provided with feedback from the interview and a further placement will be sought. 6 5. A Practice Tutor will be allocated by the Programme Leader. The Practice Tutor will be contracted to support both periods of assessed placement. 6. Students should then co-ordinate a placement learning agreement meeting involving the student, Practice Educator, and Practice Tutor. Placements cannot start until this meeting has taken place with all parties present and a placement learning agreement has been completed. 7. Students and Practice Educators should ensure they have read the Practice Learning Handbook and accessed the correct documentation from blackboard before attending the contract meeting. Placements for Students with Disabilities The Equality Act 2010 defines a disabled person as ‘…someone who has a physical or mental impairment which has an effect on his or her ability to carry out normal day-to-day activities’. That effect must be: Substantial (that is more than minor or trivial) and Long-term (that is, has lasted or is likely to last for at least 12 months or for the rest of the life of the person affected) and Adverse The Act requires Higher Education Institutions: Not to discriminate against disabled students To find out about a student’s possible needs To make reasonable adjustments In addition, the Act gives institutions a positive duty to promote the equality of disabled people. These responsibilities apply also to the provision of practice placements on professional courses. The University is committed to ensuring that the needs of disabled students are taken into account, and that all students are given access to placement settings that meet their needs and provide them with appropriate learning opportunities. However, the safety of service users is paramount and must take priority over students’ learning needs. It can take time for placements to put appropriate adjustments in place and the earlier the placement module leader is alerted to a student's needs, the better. Students are therefore encouraged to discuss the needs arising from any disability as early as possible in their course. This can be done by making an appointment with Student Life, where an advisor will be able to help you with any concerns you may have regarding disclosure. Where a student discloses that s/he has a disability, the placement module leader will: Consult with the student (and where appropriate with the Disability Advisor) about the nature of the support/adjustments required in a placement setting Agree with the student if and how information concerning their disability should be shared with the placement staff. Many agencies require sight of the student support plan prior to 7 offering a placement; this is to ensure that they are able to meet the particular student’s learning needs. Prioritise placement allocation for disabled students. Where necessary, provide additional monitoring of the placement setting to ensure the adequacy of the adjustments/support provided. Examples of the kinds of adjustments and support that could be provided include: Physical adaptations (e.g. handrails etc.) Provision of specialist equipment (e.g. dictaphones for note taking) Adaptation to IT resources and/or use of specialist software Adjustments to the pace of a placement e.g. shorter working week to minimise fatigue. (NB This would result in placement taking more weeks to complete the required number of days) Students should either attach a copy of their support plan or provide a summary of the adjustments required on their placement application form. Where students provide a summary they should share the whole support plan with Practice Educators and Practice Tutors at the earliest opportunity, (e.g. at the informal visit). Support requirements and adjustments can then be incorporated into the learning agreement at the initial placement meeting. 8 Section 4 Placement Structure Placements are usually structured around 2 placement meetings: Placement Meeting 1: The Learning Agreement meeting A placement learning agreement meeting is held at the start of the placement. The purpose of this meeting is to agree all aspects of the placement and to formalise these in an agreement. This meeting is led by the Practice Tutor and also involves the student, Practice Educator (or off-site Practice Educator and On-site Supervisor) - see proforma available on Blackboard and on the Practice Learning website. The learning agreement allows all parties to clarify their expectations and roles. It is essential that attention is paid to the completion of this form, which ensures that everyone has contact details and agreed arrangements for the remainder of the placement. This form is completed by the student at the meeting: it is then approved by the Practice Tutor and copied to all members of the agreement meeting, and placement administrator. The form should be typed by the student who is responsible for sending a copy to placements-chssc@salford.ac.uk. This should be a word document or scanned PDF file by email. The student is responsible for ensuring that final copies of the form are completed and distributed within a week of the placement agreement meeting. Placement Meeting 2: The Interim Placement Review The interim placement review provides an opportunity to check that the placement is proceeding satisfactorily and is in accord with the placement agreement. It reviews positive progress but also allows any party to express concerns about the arrangements for the placement, availability of learning opportunities, levels of demonstrated student competence and to agree changes that will address any issues that arise. The practice educator provides an assessment of the student’s progress on placement to date. The Practice Tutor formally checks a sample supervision record; reflective log entry; and 1 direct observation record. The practice tutor and practice educator provide feedback on the submitted piece of written work. The Practice Tutor records the meeting on the Review Pro-forma. Copies of the interim placement review pro-forma will be distributed as above. The form should be typed by the student, who is responsible for sending a signed copy to placements-chssc@salford.ac.uk This should be a word document or scanned PDF file by email. The student is responsible for ensuring that final copies of the form are completed and distributed within a week of the placement agreement meeting. Where concerns are expressed about a student’s progress on placement, their performance, the learning opportunities available or any other issue an action plan should be developed at the mid interim placement meeting. A date will be set for an additional placement meeting two weeks later to review progress against the action plan. The Practice Tutor should notify the Programme Leader 9 and the placement module leader of the issues raised and the outcome. Where necessary the matter will be referred to the Director of Social Work to determine any further action necessary. End of Placement The student should compile their practice documentation and include the Placement Assessment Report by the date agreed at the contract meeting. The student will forward the practice documentation to the Practice Tutor electronically. The tutor will discuss this with the Practice Educator by telephone and send feedback to the student by email. A meeting to formalise the ending of the placement will therefore not usually be required. On the final day of the placement the student will present their practice documentation and the Practice Educator must complete the final placement report. This confirms that the student has completed the required number of placement days and is a confirmation that the student has passed or failed the placement. This form should be sent to the Practice Tutor as an email attachment and copied to placementschssc@salford.ac.uk The form is available for download from Blackboard. A final placement meeting may be held if required for example if: the student has demonstrated outstanding performance and it is deemed desirable to identify and celebrate this achievement; Issues have arisen about the provision of learning opportunities during the placement and discussion is useful to promote future learning opportunities. There have been concerns about the students’ progress during placement Where a practice educator is making a fail recommendation in relation to the students practice. Any concerns regarding the students practice should be raised by the Practice Educator at the earliest opportunity in supervision and if unresolved an additional meeting involving the tutor should be requested (see Extraordinary Placement Meeting). Submission of Practice Documentation The PG Dip Social Work (Step Up) is structured into two Learning Blocks each with a 30 credit Level 7 Practice module; Working with Adults and Working with Children accordingly. Practice Evidence forms one section of a Learning Block Portfolio which is submitted following the placement. The student’s practice documentation is then moderated at the University and a final mark confirmed at the programme examination board. Issues or Concerns: Extraordinary Placement Meeting It is recognised that occasions may arise when an additional meeting is required to discuss concerns about the behaviour/competence of an individual student or changes of circumstance within the placement setting. 10 If a Practice Educator/On-site Supervisor has concerns about either the behaviour or competence of a student on placement, then the Practice Educator/On-site Supervisor should in the first instances inform the student of the concerns. If the matter cannot be resolved the Practice Educator should involve the Practice Tutor to arrange an Extraordinary Placement Meeting. The meeting will agree an action plan; a copy of this should be circulated to all parties and copied to c.davies@salford.ac.uk. If necessary the Tutor will involve the Programme Leader/Placement Administrator for advice and guidance regarding the next steps. Serious concerns will be reported by the Programme Leader to the Director/Head of School for consideration with regard to the Fitness for Professional Practice Procedures. Students can access further support in this process from their Practice Tutor and/or from the Student Union. Placements should wherever possible continue until the 70 or 100 days have been completed. The decision to terminate or suspend a placement rests solely with the Head of School. Under unusual circumstances Agencies may choose to withdraw support for the placement due to the seriousness of the concerns raised. This decision should be immediately communicated to the Programme Leader and the Placement Administrator who will take appropriate action. 11 Section 5 Expectations on Placement Placements take place in a variety of settings and with different services and service user groups. In line with HCPC Standards of Proficiency and Conduct and Ethics; and TCSW Professional Capabilities Framework you must adhere to the following essential principles whilst on placement: Attendance Students must complete the total 70 or 100 days in each of the placements. The placement day will be 7 hours in length, excluding breaks. Students will need to be flexible and respectful of usual working patterns within the agency and may be required to work shifts, including evenings and weekends. The detailed pattern of placement attendance will be determined at the pre placement contract meeting and will incorporate the student support plan and timetabled university attendance as appropriate. Practice Educators will keep a record of student attendance and the completed student attendance sheet must be included in the student portfolio. There are identified leave periods at Easter and Christmas. Other Leave may only be taken in exceptional circumstances and with agreement of the practice educator, tutor and Programme Leader if necessary. Any placement days missed (e.g. through illness) must be made up. You should notify your practice educator and the University via email at placements-chssc@salford.ac.uk. An absence of more than 7 calendar days will have an impact on your end date and will require presentation of a Fit Note to the Placement Administrator. Any interruptions to placement of 3-4 weeks or more must be referred to the Programme Leader. It is unlikely that a placement can be resumed following interruption of greater length. Interruptions due to medical, unplanned, or unforeseen circumstances will be considered at an additional placement meeting with the module leader and may be referred to PAP. Placements are designated as 70 and 100 days and cannot be extended. Capability must be demonstrated within the given time. Behaviour Students should expect respect and consideration from agencies of their student status and in return be respectful, considerate, punctual, reliable and accountable to the agency. As a student on placement you will spend time with people using the service. It is important that you give consideration to the manner in which you enter and exit from their lives and to the consequences of this for them and for you. Your priority must be to put service users’ needs first before your own needs and before your learning needs and assessment requirements. As a team member familiarise yourself with the expectations of workers within the service and the agency policies and procedures. Should there be any areas of confusion or concern raise these with your Practice Educator/On-site Supervisor. Should any issues arise that you are unable to resolve in this way discuss them with your Tutor. 12 Confidentiality As students on placement in social work/community/healthcare agencies you will have access to a considerable amount of personal information relating to the people who use the service. It is expected that you will treat this information in a discreet and confidential manner. Confidentiality is not the same as secrecy. Secrecy means that information that you are given will not be divulged to anyone else in any circumstances. Confidentiality means that the circumstances in which information may be shared is understood and all parties are aware of the people with whom it may be shared. You will need to share information about the service users with whom you are working with your Practice Educator and possibly other colleagues in the agency. This is because they are accountable to the agency for the work that you are doing with the service user. You should be honest and open about this with service users. Information may also need to be shared elsewhere in the agency if there is clear evidence of serious danger to the service user, worker or any other persons in the community. Do not let service users think they can expect you to keep secrets. Most agencies have an open access to records policy that means that service users are entitled to see the records that are kept about them. You must record information accurately, which may mean checking the facts with the service user or anyone else who provides information. You must also ascertain whether information given to you about a service user by a third party can be shared with the service user or not. This will affect where you record the information and what you do with it. This is also important as it demonstrates the requirement to understand legislation and agency policy and procedures in this area. Any information regarding service users must not be disclosed in any way to unauthorised persons. You will need to check with your Practice Educator/On-site supervisor who is considered to be an authorised person in each case. You must check the authenticity of anyone, but particularly telephone enquiries before disclosing any information. Ask for guidance on the agency policy for checking authenticity. It is important that service users cannot be identified from anything that you write or say about them unless you have their express permission that has not been given under duress. This includes all assessment work. In all written course work ensure that you specifically refer to the fact that you have changed the names of the agency and individuals and that you have consent from the people concerned to refer to the work that you have undertaken with them. Dress Students are expected to dress appropriately whilst on placement. Different settings may require different forms of dress, for example residential work, street youth work or court work. Check policies and expectations with your Practice Educator/On-site Supervisor. Your Tutor will be able to discuss this with you should any confusion/ disagreement arise. 13 Section 6 Supervision A core component of any practice placement is the supervision provided to promote a student’s learning about professional practice. Students are supervised by either a Practice Educator from within the placement or an Off-site Practice Educator if the placement does not have capacity to provide this (e.g. pressure of work, a suitably qualified practitioner does not work on site). Practice Educators are expected to provide at least one hour of supervision for every 5 placement days. Supervision sessions provide the forum to discuss a student’s on-going work; to facilitate the integration of theory with practice; the integration of values and the development of professional ethics; and the preparation of assessment tasks for inclusion in the portfolio. During supervision, students should receive formal feedback about their progress. Any issues or concerns should be initially raised within the supervision forum but if unresolved a Concerns meeting can be called by any party. Throughout the placement, a key element of discussion in supervision will be professional values and ethics. Students should at all times adhere to the HCPC Standards of Conduct, Performance and Ethics. Where there is an off-site Practice Educator and On-site Supervisor, responsibilities and assessment will be shared and there will be some joint, three way supervision sessions to ensure clarity of roles, teaching and assessment. The off-site Practice Educator will provide fortnightly supervision (i.e. once every 10 placement days) on issues related to social work theory and practice and assist the student with the development of their portfolio. The On-site Supervisor will give additional supervision on issues related to working within the agency, which includes managerial responsibility for the student within the agency. The specific arrangements will be discussed and agreed at the Learning Agreement Meeting. Records of supervision must be made and copies held by the student and Practice Educator (or off-site Practice Educator and On-site Supervisor. Supervision notes may be requested by the University to assist in the resolution of disputes about the quality of the placement or the student’s work. Throughout the placement, the Practice Educators (or Off-Site Practice Educator and On-site Supervisor) and Mentor will discuss values and attitudes. They will seek to see a well-integrated value base throughout the student’s work. Students should adhere to the HCPC Standards of Conduct, Performance and Ethics. Practice Educators should maintain a record of supervision dates which will be required at the Interim Review meeting and for the student portfolio. 14 Section 7 Direct Observation The Practice Educator must formally observe the student’s practice of direct work with service users on a minimum of two occasions in the 70 day placement and three occasions for the 100 day final placement The aim of these direct observations is to provide a formal, planned and recorded assessment of the student’s practice. In addition, these observations provide an excellent teaching tool and source of feedback about the development of professional competence for the student. It is essential that any service users involved in the observed practice give their consent to being part of an observed piece of practice. They should also be invited to provide their comments about the student’s practice – this will depend on the practice context. Formal observations must be of the student working directly with service users. Presentations to team meetings and other events may provide useful informal observations that contribute to learning and assessment but cannot stand as one of the required direct observations. Coworking, joint working (in which the Practice Educator/Mentor/On-site Supervisor/colleague are fully involved) and live supervision (in which the Practice Educator/Mentor/On-site Supervisor may have an interventionist role) also provide useful learning and assessment opportunities but do not count as direct observations in which the student carries sole, uninterrupted responsibility for the intervention. Where there is an off-site Practice Educator they should undertake at least one of the formal observations. One of the observations may be undertaken by a professionally qualified social worker or a suitably qualified and experienced member of agency staff who is neither the Practice Educator nor the on-site supervisor (for example, a social worker if they are joint-working with the student could complete one of the formal observations) but must be approved by the practice educator. One formal observation should take place before the interim placement meeting and the completed form should be available at this meeting. This will contribute to the interim placement assessment of progress. Original copies of the completed pro formas for the observations should be appended to the Final Placement report as evidence of their recommendation about the student’s professional competence. Planning and Preparation Planning is an essential element of a useful direct observation. However well prepared, students may feel apprehensive or nervous about the direct observation and it is therefore advisable to wait until they have gained some confidence in the placement setting before the first direct observation takes place It may help students to overcome anxieties if they identify the work that will be observed and the skills and knowledge on which they would particularly like feedback. 15 Preparing a Service User for an Observation It is essential to obtain consent from people who are using services before carrying out a direct observation of work with them. The student should be proactive in this process and provide evidence of their actions within the report. With good planning this can be an opportunity to empower people using the service, stress the importance of the service users’ involvement in educating new professionals and seek their full involvement in the session and feedback of their experience where possible. The student should actively identify issues of values, ethics and confidentiality and how these are to be addressed. It is essential to adhere to the HCPC Guidance on Ethics for Students. Feedback to Students The Practice Educator/Off-site Practice Educator/Mentor/On-site Supervisor should discuss the intervention and seek the student’s own assessment of their performance. Students frequently learn most from identifying themselves where they can improve. Feedback from the practice educator should be clear, giving examples of positive skills and values and identifying learning and developmental issues. Allow time for immediate, informal feedback as soon as the observation is completed. Then the observer should complete the formal written feedback (proforma available on Blackboard/in the appendices) as soon as possible. This should be discussed in supervision to develop learning and provide an opportunity for the student to record their own comments whilst the situation is still fresh in their mind. Ensure that service users have the opportunity to provide feedback and that this is done in the most appropriate way. It may be helpful to offer the opportunity for service users to provide their views in writing after the event if they prefer. 16 Section 8 Assessment The practice educator will make a holistic assessment of practice based upon the TCSW Professional Capabilities Framework, the HCPC Standards of Proficiency and Code of Conduct, Performance and Ethics. To do this they will employ a range of teaching and learning methods and draw upon evidence from a range of sources. The practice educator will provide a report compiling their evidence and judgement on the pro forma provided. This will be discussed with the student and be provided to them and the practice tutor at the end of placement. Any concerns a practice educator may have should be discussed with the student and tutor at the earliest opportunity and not be raised for the first time within the report. The report should document what measures have been used to address any such concerns and any progress made by the student in addressing these. Practice Documentation Assessment of practice includes the student’s practice documentation which consists of a report from the Practice Educator, the completed Direct Observation forms and the written evidence as outlined in Section 9. All elements must be completed successfully to pass the practice module. Once settled into the placement students, Practice Educators and on site supervisors where applicable, should begin to identify the assessment requirements for the placement and how they can provide evidence of meeting these. The Practice Educator’s report must clearly identify evidence of the student’s capability in relation to the PCF and make a professional judgement as to whether the student should pass the placement. The student’s written evidence is an integral part of the Practice Educator’s assessment. It is the student’s responsibility to provide, highlight and clearly explain how the evidence that they present demonstrates their progress in relation to the PCF. It is the Practice Educator’s and On-site Supervisor’s responsibility to assess the students performance throughout the placement, alongside the student’s written pieces for the portfolio, along with other sources of evidence/feedback from service users, carers and colleagues and make judgement regarding the students professional capability. The Practice Tutor, in consultation with the Practice Educator, will award a mark for each of the written pieces of work within the practice documentation. There is a strict format for completion of the practice documentation and students should adhere to this. The practice documentation allows the student to provide evidence of their: skills knowledge and integration of theory in practice ability to apply the values and ethics of the HCPC, capability in relation to the PCF The practice documentation is not a catalogue of all the work undertaken on placement, but requires students to select evidence that demonstrates their skills and knowledge in respect of the 17 PCF and SOPS. The practice documentation is also key to the identification of learning needs for further development. Practice Educators will provide advice and guidance on the plans for completing the work. In particular they will discuss the relevance of theory that the student presents in supervision. Practice Educators should not read drafts of work until the portfolio is complete. This is to ensure that the student is not tempted to cross the boundary between seeking advice and quoting the Practice Educator’s own views. From the beginning of the placement Practice Educators and students should begin to identify the assessment requirements and consider how students can provide evidence to demonstrate their development in relation to TCSW Professional Capabilities Framework, the HCPC Standards of Proficiency and Code of Conduct, Performance and Ethics. Practice Educators should regularly discuss progress toward completing the portfolio in supervision. A hand in date for the practice documentation is agreed at the placement agreement meeting. This should normally be two weeks before the end of placement. In the event of the student taking absence from placement (e.g. due to sickness) this date may be amended. Assessment of the practice documentation The Practice Educator will recommend that the student passes or fails the practice element of the placement based upon the student’s performance against TCSW Professional Capabilities Framework, the HCPC Standards of Proficiency and Code of Conduct, Performance and Ethics. This should be discussed with the student throughout supervision and prior to the midpoint review and end of placement. The Practice Educator will assess and validate the work in the practice documentation and write their report (see pro forma in the appendices). The student’s written evidence is an integral part of the Practice Educator’s/Offsite Practice Educator’s assessment. However, the student’s direct work with service users, written work in the agency and in the practice documentation, their professional conduct with colleagues and their adherence to agency policy and procedure must be of appropriate standards according to the TCSW Professional Capabilities Framework, the HCPC Standards of Proficiency and Code of Conduct, Performance and Ethics for the Practice Educator to make a PASS recommendation. The Practice Tutor is responsible for assessing the practice documentation and recommending a mark following consultation with the Practice Educator. If any of the pieces of work in the practice documentation are marked at a recommended mark of less than 50% the student cannot pass. The tutor will email the feedback sheets to the student for inclusion in practice documentaiton before submission and inform the module leader/programme leader. A student cannot pass the placement unless practice and written evidence are assessed as being satisfactory. Reflective Diary Throughout the placement, students are required to keep a reflective log on a daily basis and this should be discussed with the Practice Educator in supervision (see Appendix 2 for details of 18 suggested format). The log should enable the student and Practice Educator to identify the development of the student’s professional skills and abilities combined with the application and integration of professional values and ethics. Students should focus on significant learning experiences. It is important to monitor such experiences and development because impressions often fade and the immediacy of learning can be lost. The log will reflect the process of change and professional development and will assist students to complete the written tasks for the portfolio. The log is designed to enable students to measure their professional development along a range of dimensions and to explore the application of theory, research to practice and skill development. The record should be given to the Practice Educator on a regular basis to read and provide feedback. The reflective diary is a key learning tool for the student and may be requested by the University as additional evidence of the student’s capability. Assessment timetable The student should complete their practice documentation and include the Practice Educator Report by the date agreed at the learning agreement meeting. The student will forward the practice documentation to the Practice Tutor electronically. The tutor will discuss this with the Practice Educator by telephone and send feedback to the student by email. A meeting to formalise the ending of the placement will therefore not usually be required. The student must keep their own copy of all the pieces of work they hand in. On the final day of the placement the student will present their completed practice documentation and the Practice Educator must complete the end of placement report. This confirms that the student has completed the required number of placement days and is a confirmation that the student has passed or failed the placement. This form should be sent to the Practice Tutor as an email attachment and copied to placementschssc@salford.ac.uk. The form is available for download from blackboard. The Board of Examiners The examination board has responsibility for all formal assessments of students, including taking pass or fail decisions in relation to all students and taking decisions on the further progress of failed, referred or deferred students etc. It is constituted according to University requirements. The Practice Assessment Panel (PAP) The Practice Assessment Panel provides advice to the University on matters related to practice learning. The panel meets quarterly during the academic year to monitor the standards and consistency of practice learning; practice assessment arrangements and considers specific issues in relation to individual students. The membership includes: the Director of Social Work, representatives from stakeholder agencies; programme leaders/representative from the programme team, module leaders for practice learning, service users/carers; and the placement administrator. The chairperson is a stakeholder representative. Full terms of reference are available on Blackboard. 19 Section 9 Practice Documentation Alongside direct practice and maintenance of agency records, students will complete a daily reflective diary and produce a portfolio of work to demonstrate their learning and progress and to support evidence of their professional practice FIRST PLACEMENT – 70 DAYS Front sheet and Checklist Section 1: Practice Educator Report Section 2: Direct Observations Section 3: Critical Reflections Section 4: Service user Feedback Section 4: Placement Documentation Completed Holistic Assessment of Student with Pass or Fail Recommendation 2 Direct Observations of student undertaken by Practice Educator – completed reports 1 Critical Reflection on Practice 1 Critical Reflection on Professional and Personal Development 2 pieces of service user/carer feedback with critical reflection Learning Agreement Form Interim Placement Assessment Report Statement of Confidentiality Placement Attendance Sheet List of Supervision Dates Receipt for Completion of QAPL form FINAL PLACEMENT – 100 DAYS Front sheet and Checklist Section 1: Practice Educator Report Section 2: Direct Observations Section 3: Critical Reflections Section 4: Service user Feedback Section 4: Placement Documentation Completed Holistic Assessment of Student with Pass or Fail Recommendation 3 Direct Observations of student (at least 2 of which undertaken by Practice Educator) – completed reports 1 Critical Reflection on Practice 1 Critical Reflection on Professional and Personal Development 2 pieces of service user/carer feedback with critical reflection Learning Agreement Form Interim Placement Assessment Report Statement of Confidentiality Placement Attendance Sheet List of Supervision Dates Receipt for Completion of QAPL form 20 Section 10 Quality Assurance Identifying and Monitoring Appropriate Placements The University of Salford has responsibility for the quality assurance of placements and works in partnership with host Local Authorities and the Regional Partnership to ensure that placements identified by the host Local Authorities provide appropriate learning opportunities for students to develop their professional practice in relation to the PCF and SoP and provide a positive, supportive learning environment for students. All placements meet the criteria for first and last placements as defined by The College of Social Work. The Placements Unit at The University of Salford maintains a record of placements utilised by the PG Dip Social Work (Step Up) Programme. All placements will be audited to assess suitability, learning opportunities and any development needs for the agency. This will also ensure the Practice Placement setting is a safe and supportive environment for the student. The University uses the QAPL tools to record and manage the data collected via audit and evaluation. QAPL – Quality Assurance for Practice Learning Quality assurance is undertaken via 3 monitoring tools—one audit form and two evaluation questionnaires. The audit form is completed by the host Local Authority to assess / review the suitability of a practice learning setting. The audit form will be scrutinised by the Module Leader and any identified issues raised with the Programme Leader for follow up with the Local Authority. Two questionnaires, one for practice educators and one for students, assist the University and agencies in monitoring and evaluating the quality of the practice placement. Additional information is also provided by practice tutors/students/off site practice educators and module leaders on an informal basis following visits to the placement setting. Placement Audit On identifying a practice placement the host Local Authority representative will record the following on the QAPL audit form: 1. The range and type of placements which are likely to be available in the immediate setting and any other placements linked to the workplace. 2. The specific learning and range of work opportunities available in the setting. 3. Confirmation that the agency is committed to the HCPC Standards of Conduct and Ethics. 4. The complexity and type of work available and the level of student attainment necessary to participate in it. 21 5. The experience, training, qualifications and registration status of designated practice educators involved in the student’s learning and information about anyone else who will normally contribute to a student’s learning, assessment and support. 6. The capacity of other workplace team members to contribute to student learning. 7. Information about access and facilities to meet a range of student needs, including scope for reasonable adjustment. 8. Health and safety policy and procedures. 9. Any arrangements for financial resourcing of the provision, including students’ travel costs while on agency business. 10. Any other key policies and procedures and any other information impacting on potential students and their suitability. 11. Any updating that is necessary to ensure currency of information and confidence in the continuing suitability of the setting. Audit information is reviewed on an annual basis and considered alongside evaluation information as to suitability for continued use. Where concerns are raised, placement settings are re-visited by the module leader to discuss issues raised and plan how these might be addressed. Any training needs will also be identified. If serious concerns are raised, the placement will not be used again unless measures are taken to address these and the agency is happy to work with the university to improve the quality of the experience for students. Placement Evaluation The evaluation process of the practice placement provides the opportunity for: 1. Each student to offer honest and safe feedback once the final assessment decision has been made. 2. The practice educator and/or any other key participant to offer feedback on their experience of managing the practice placement. 3. A process whereby the University may confirm the continuing suitability of the practice placement for future students or identify any necessary development work. 4. A process for collecting and collating feedback data from each particular practice placement in order to provide for an overall evaluation of practice learning provision. Student evaluation of the placement forms part of their placement documentation and ensures 100% return. Evaluations are submitted to the administrative team who perform an initial quality check highlighting any areas of concern that require immediate action and these are referred to the appropriate Module Leader. The module leader should prepare a report summarising findings for each module. 22 Section 11 Practice Educators The University of Salford is a partner in the sub regional collaboration for the Greater Manchester Practice Educator Programme. This incorporates a partnership between the 4 social work education providers, the 10 Local Authorities and representatives of the independent sector placement providers across Greater Manchester. Over the last 10 years, Salford has led a series of projects aimed at developing a practice educator training scheme to enhance the quality of practice learning. This enabled the sub region to pilot the Practice Educator Framework and then finalise a Greater Manchester Practice Educator Programme to implement the Practice Educator Professional Standards for Social Work (PEPSSW). This provides a two stage approach to qualification for practice educators and allows for APL in to the PQ programmes. All practice educators are assessed against the PEPSSW. Where appropriately qualified staff are not available on site, an off-site practice educator (OSPE) will be supplied by the University. Salford University have always used the Practice Teacher Award as the benchmark for OSPE and so are well placed to ensure the new standards for placements from September 2013. We have supported the training and assessment of practice educators across the region in order to ensure quality standards for students on placement and there is a regular programme of training available each year. Each year a series of workshops is delivered for qualified practice educators to ensure all are kept up to date and provide an opportunity for sharing knowledge and ideas. This will contribute to ensuring currency and CPD for the practice educators working with the programme. The standards described above are employed by the university in all its social work practice education contacts; as such these standards will also apply in the Yorkshire and Humberside Step Up partnership. 23 Appendices 24 Appendix 1 HCPC Guidance on Conduct and Ethics for Students The guidance can be found at the following web page: www.hpc-uk.org/assets/documents/10002C16Guidanceonconductandethicsforstudents.pdf HCPC Standards of Proficiency for Social Work The standards can be found at the following web page: www.hpc-uk.org/publications/standards/index.asp?id=569 25 Appendix 2 Domains within the PCF. The Professional Capabilities Framework has nine domains (or areas) within it. For each one, there is a main statement and an elaboration. Then at each level within the PCF, detailed capabilities have been developed explaining how social workers should expect to evidence that area in practice. The nine capabilities should be seen as interdependent, not separate. As they interact in professional practice, so there are overlaps between the capabilities within the domains, and many issues will be relevant to more than one domain. Understanding of what a social worker does will only be complete by taking into account all nine capabilities. Professionals and their practice will be assessed ‘holistically’, by which we mean that throughout their careers, social work students and practitioners need to demonstrate integration of all aspects of learning, and provide a sufficiency of evidence across all nine domains. 1. PROFESSIONALISM - Identify and behave as a professional social worker, committed to professional development Social workers are members of an internationally recognised profession, a title protected in UK law. Social workers demonstrate professional commitment by taking responsibility for their conduct, practice and learning, with support through supervision. As representatives of the social work profession they safeguard its reputation and are accountable to the professional regulator. 2. VALUES AND ETHICS - Apply social work ethical principles and values to guide professional practice Social workers have an obligation to conduct themselves ethically and to engage in ethical decision-making, including through partnership with people who use their services. Social workers are knowledgeable about the value base of their profession, its ethical standards and relevant law. 3. DIVERSITY - Recognise diversity and apply anti-discriminatory and anti-oppressive principles in practice Social workers understand that diversity characterises and shapes human experience and is critical to the formation of identity. Diversity is multi-dimensional and includes race, disability, class, economic status, age, sexuality, gender and transgender, faith and belief. Social workers appreciate that, as a consequence of difference, a person’s life experience may include oppression, marginalisation and alienation as well as privilege, power and acclaim, and are able to challenge appropriately. 26 4. RIGHTS, JUSTICE AND ECONOMIC WELLBEING - Advance human rights and promote social justice and economic wellbeing Social workers recognise the fundamental principles of human rights and equality, and that these are protected in national and international law, conventions and policies. They ensure these principles underpin their practice. Social workers understand the importance of using and contributing to case law and applying these rights in their own practice. They understand the effects of oppression, discrimination and poverty. 5. KNOWLEDGE - Apply knowledge of social sciences, law and social work practice theory Social workers understand psychological, social, cultural, spiritual and physical influences on people; human development throughout the life span and the legal framework for practice. They apply this knowledge in their work with individuals, families and communities. They know and use theories and methods of social work practice. 6. CRITICAL REFLECTION AND ANALYSIS - Apply critical reflection and analysis to inform and provide a rationale for professional decision-making Social workers are knowledgeable about and apply the principles of critical thinking and reasoned discernment. They identify, distinguish, evaluate and integrate multiple sources of knowledge and evidence. These include practice evidence, their own practice experience, service user and carer experience together with research-based, organisational, policy and legal knowledge. They use critical thinking augmented by creativity and curiosity. 7. INTERVENTION AND SKILLS - Use judgement and authority to intervene with individuals, families and communities to promote independence, provide support and prevent harm, neglect and abuse Social workers engage with individuals, families, groups and communities, working alongside people to assess and intervene. They enable effective relationships and are effective communicators, using appropriate skills. Using their professional judgement, they employ a range of interventions: promoting independence, providing support and protection, taking preventative action and ensuring safety whilst balancing rights and risks. They understand and take account of differentials in power, and are able to use authority appropriately. They evaluate their own practice and the outcomes for those they work with. 8. CONTEXTS AND ORGANISATIONS - Engage with, inform, and adapt to changing contexts that shape practice. Operate effectively within own organisational frameworks and contribute to the development of services and organisations. Operate effectively within multi-agency and inter-professional settings Social workers are informed about and pro-actively responsive to the challenges and opportunities that come with changing social contexts and constructs. They fulfil this responsibility in accordance with their professional values and ethics, both as individual 27 professionals and as members of the organisation in which they work. They collaborate, inform and are informed by their work with others, inter-professionally and with communities. 9. PROFESSIONAL LEADERSHIP - Take responsibility for the professional learning and development of others through supervision, mentoring, assessing, research, teaching, leadership and management The social work profession evolves through the contribution of its members in activities such as practice research, supervision, assessment of practice, teaching and management. An individual’s contribution will gain influence when undertaken as part of a learning, practice-focused organisation. Learning may be facilitated with a wide range of people including social work colleagues, service users and carers, volunteers, foster carers and other professionals. You can access the interactive fan diagram at: www.collegeofsocialwork.org/uploadedFiles/TheCollege/_CollegeLibrary/Reform_resources/PCFfa ncolour.pdf This is a useful interactive tool for use with students. 28 Appendix 3 Greater Manchester Practice Educator Programme In Greater Manchester the 4 Universities and the placement providers, including the 10 Local Authorities have worked together to develop a Practice Educator Programme which facilitates candidates to meet the standards of the new national framework – The Practice Educator Professional Standards for Social Work. This assessment pack contains all the information you will need to complete the assessment. Assessment of portfolios will be undertaken for candidates practice educating within the Greater Manchester Region only. The Practice Educator Portfolio Assessment of candidates undertaking the Greater Manchester Practice Educator Programme will be by portfolio and will enable candidates to demonstrate competence against The Practice Educator Professional Standards for Social Work, as required by The College of Social Work. Practice Educators can be assessed in two stages: Completion of stage one will allow practice educators to work with students on first placements (70 days); Completion of stage two will allow practice educators to work with students at all levels, including the final placement (100 days). All candidates will complete the Greater Manchester Practice Educator Programme and workbook; work with a student social worker with the support of an appropriate mentor and produce a portfolio of evidence. Training and assessment should normally take place within a 3 year period. In order to continue to work with student social workers you must maintain currency, this includes practice teaching at least one student social worker in every 2 year period. 29 Appendix 4 Complaints & Dissatisfaction Whilst On Placement Placement is usually an enjoyable learning experience for both student and Practice Educator. If either party should have concerns whilst on placement it is hoped that these can be resolved by talking to each other or the Practice Tutor, or by calling a meeting. However it is recognised that occasionally, situations may arise when more formal complaints may be necessary and informal resolutions are not satisfactory. The concerns fall into 3 main categories. Those in relation to issues concerned with the placement, those to do with the individual members of agency staff or agency policy and procedures, and those in relation to the competence and behaviour of the student. Complaints about a Placement Issue If difficulties arise within a placement, which cannot be resolved between student, Practice Educator and Practice Tutor, the module leader and Programme Leader should be informed and, where appropriate, Practice Co-ordinators within the Agency. It is acknowledged that it may be difficult for students to complain about those who may be assessing the placement. Issues need to be jointly resolved by the agency and University personnel in the interest of the student’s learning. Any complaints about placement which raise matters of the Programme’s policy or procedures will be referred to the Practice Assessment Panel. Complaints about an Agency Member or Agency Policy or Procedure The student, Practice Tutor, Practice Educator or On-site Supervisor should contact the Programme Leader who will raise the matter with the relevant managers. Any policy or procedural matter will be dealt with by the management of the agency concerned, together with the BA (Hons)/MA Programme. Where appropriate, Practice Co-ordinators should also be informed. Professional Misconduct In the event of professional misconduct by a Practice Educator, On-site Supervisor, manager or any other member of the agency, agency procedures will be implemented to deal with this. With regard to students and Practice Tutors, action will be taken in consultation with the Programme Leader, the Director of Social Work, and through and University procedures. 30 Appendix 5 Forms for use whilst on placement: Learning Agreement Interim Placement Assessment Direct Observation Report First and Final Assessment Reports Statement of Confidentiality Attendance Sheet List of Supervision Record of Work Undertaken on Placement Service User Feedback Critical Reflection on Service User Feedback 31 Social Work Placement Learning Agreement PERSONNEL DETAILS Student Details Name Programme Telephone contact University e-mail address Emergency contact Placement Agency Details Agency name Address and Postcode Main telephone no. Satellite site Status Placement details (delete as applicable) Statutory / Non-Statutory First placement Last placement Adults Children Field Day Residential Practice Educator Details Name On or off site Telephone contact e-mail address Practice Educator Qualification On Site Supervisor Details (where applicable) Name Telephone contact e-mail address University Tutor Details Name Telephone contact e-mail address 32 ASSESSED READINESS FOR DIRECT PRACTICE (ARDP) Has student passed Assessed Readiness for Direct Practice? Yes or No PLACEMENT DETAILS Start date Interim review date Projected end date Previous report seen Yes/no PRACTICAL ARRANGEMENTS Hours of Work (please note a working day is considered to be 7hrs +breaks) Note any special arrangements. Data Security. Please comment on any policies which students must adhere to in respect of use of personal IT equipment on placement and/or circumstances in which they may or may not use personal equipment during their practice placement Facilities and support available to the student including support groups/workspace/admin support/learning resources and arrangements for Study Time and arrangement of payment for work related expenses. How should the student report absence if they are ill? 33 LEARNING REQUIREMENTS OF THE STUDENT The student’s practice is primarily assessed against the Professional Capabilities framework. However, it should be borne in mind that student’s practice should also meet the HCPC Standards of Proficiency (as mapped against the PCF) and they should adhere to the HCPC guidance conduct and ethics for students at all times. List the specific learning needs identified by the student and/or previous assessment and specify how they will be met. Learning need Addressed by Are reasonable adjustments needed to support learning? Please give details of how such needs will be met AREAS OF HAZARD AND RISK List the areas of hazard and risk and how they will be managed. Specific requirements e.g. Health and Safety, accountability, student’s responsibilities etc., including the name of the person to whom any concerns should be reported. Who will ensure the student is familiar with the health and safety policies and procedures of the agency (who will provide policies and when?) Date by which the specific health and safety matters relating to the placement will be explained to the student. The whistle blowing policy will be provided and explained by: What will the arrangements for the student’s working day be with regard to shift work and working unsocial hours? Confirmation that the student has a car they are authorised to use for duties where appropriate and that they have business insurance, tax and an MOT. 34 SUPERVISION (equivalent of 1 hour per week) Frequency of supervision with PE Frequency of supervision with on site supervisor where applicable Date of first supervision with PE Date of first supervision with OSS Arrangements for recording supervision with PE Arrangements for student to record their reflective thinking WORKLOAD ALLOCATION Type of work Who will allocate Links to PCF 35 DATE FOR COMPLETION OF PRACTICE DOCUMENTATION ITEMS (One direct observation of practice and piece of critically reflective work must have been completed by the Interim Review) PORTFOLIO ITEM DATE Completion of learning agreement Interim Review date and time Submission of piece of critically reflective work to Practice Educator & Tutor approximately 2 weeks before Interim Review Completed portfolio to Practice Educator Submission of portfolio containing Placement Assessment Report to University SIGNATURES OF ALL PARTIES TO THE AGREEMENT Student Practice Educator On-site supervisor Practice Tutor Date Interim Placement Review Please complete sections 1 and 2 with the student prior to the interim review meeting. Sections 3 and 4 should be discussed and agreed at the meeting. SECTION 1: Summary of assessment and supporting evidence 1.1 Placement details Student Practice Educator On-site Supervisor (if applicable) Placement details (delete as applicable) First placement Last placement Adults Children Field Day Residential Team name/Agency Dates of placement HEI tutor Summary of documentation and assessments taken into account in the interim assessment Assessment Date Previous practice assessment report1 Learning agreement On-site supervisor’s report2 Summary of any issues or circumstances taken into account in this recommendation (please give brief summary and attach additional information in a report if relevant e.g. investigation of a complaint, dyslexia assessment) Issue 1 2 Brief description (max 150 words each)3 Additional Assessment of readiness for direct practice (First placement) or First placement assessment report (Last placement) If applicable 37 information? YES/NO Placement e.g. workload, PE and/or organisational factors etc. Student e.g. health, personal circumstances, disability etc. YES/NO Summary of evidence linked to the PCF used to support this recommendation Type of evidence List title(s) and number of documents used in each category with dates Direct Observations Service User and Carer feedback Critical reflection of practice Supervision notes Student work products Other e.g. presentations 3 Additional summary information can be appended if required 38 SECTION 2: Assessment Report Holistic assessment PCF level descriptor By the end of the first placement students should demonstrate effective use of knowledge, skills and commitment to core values in social work in a given setting in predominantly less complex situations, with supervision and support. They will have demonstrated capacity to work with people and situations where there my not be simple clear-cut solutions. By the end of qualifying programmes, demonstrated in the context of the last placement newly qualified social workers should have demonstrated the knowledge, skills and values to work with a range of user groups, and the ability to undertake a range of tasks at a foundation level, the capacity to work with more complex situations; they should be able to work more autonomously, whilst recognising that the final decision will still rest with their supervisor; they will seek appropriate support and supervision. Interim assessment of capability – please comment on the student’s strengths, any gaps in the evidence to date and any concerns which have been identified (with reference to PCF level indicators as appropriate) (500 words) 39 SECTION 3 (to be completed at the interim review meeting) Assessment of student’s future learning need/priorities Student’s comments on assessment Tutor’s comments on the assessment 40 Section 4 Action Plan for the second half of the placement SIGNATURES Student Practice Educator On-site supervisor Practice Tutor Date 41 Direct Observation Report This form is intended for electronic completion. The answer spaces will expand to accommodate text. (Guidance notes on last page) Student Name & role of observer Date & setting of observation Section 1 – Student to complete Complete boxes1 to 5 before the observation 1. Brief background to observed contact between yourself and the service user 2. Planning for intervention see guidance note 1 3. Has the service user given permission for this observation? Discuss how this was obtained and any issues which arose. 4. What formal knowledge and theories might inform your practice? (discuss and use references) 5. What issues relating to power, values and ADP might impact in this contact? (discuss and use references) Complete boxes 6 and 7 after the observation 6. Brief description of the intervention see guidance note 2 7. Critical Reflections on the observed practice see guidance note 3 Complete boxes 8 and 9 after reading the observer’s report 8. Critical reflection and professional development see guidance note 4 42 9. Comments and reflections on the feedback given by the observer Student’s signature: Date: 43 Section 2 Observer to complete after the direct observation Please provide information to support your assessment of the direct observation; reference can be made to the nine domains where relevant, accounting for the relevant level descriptors (see handbook). You are not required to make a comment against each domain but can identify strengths and areas for development/concern (including reference to individual capability statements where there are areas of concern). Holistic assessment of the candidate’s capability demonstrated in the direct observation of practice (up to 300 words) Domain 1 Professionalism Social workers are members of an internationally recognised profession, a title protected in UK law. Social workers demonstrate professional commitment by taking responsibility for their conduct, practice and learning, with support through supervision. As representatives of the social work profession they safeguard its reputation and are accountable to the professional regulator. Domain 2 Values and ethics: apply social work ethical principles and values to guide professional Practice Social workers have an obligation to conduct themselves ethically and to engage in ethical decisionmaking, including through partnership with people who use their services. Social workers are knowledgeable about the value base of their profession, its ethical standards and relevant law. Domain 3 Diversity: recognise diversity and apply anti-discriminatory and anti-oppressive principles in practice Social workers understand that diversity characterises and shapes human experience and is critical to the formation of identity. Diversity is multidimensional and includes race, disability, class, economic status, age, sexuality, gender and transgender, faith and belief. Social workers appreciate that, as a consequence of difference, a person’s life experience may include oppression, marginalisation and alienation as well as privilege, power and acclaim, and are able to challenge appropriately. Domain 4 44 Rights, justice and economic wellbeing: advance human rights and promote social justice and economic well-being Social workers recognise the fundamental principles of human rights and equality, and that these are protected in national and international law, conventions and policies. They ensure these principles underpin their practice. Social workers understand the importance of using and contributing to case law and applying these rights in their own practice. They understand the effects of oppression, discrimination and poverty. Domain 5 Knowledge: apply knowledge of social sciences, law and social work practice theory Social workers understand psychological, social, cultural, spiritual and physical influences on people; human development throughout the life span and the legal framework for practice. They apply this knowledge in their work with individuals, families and communities. They know and use theories and methods of social work practice. Domain 6 Critical reflection and analysis: apply critical reflection and analysis to inform and provide a rationale for professional decision-making Social workers are knowledgeable about and apply the principles of critical thinking and reasoned discernment. They identify, distinguish, evaluate and integrate multiple sources of knowledge and evidence. These include practice evidence, their own practice experience, service user and carer experience together with research-based, organisational, policy and legal knowledge. They use critical thinking augmented by creativity and curiosity. 45 Domain 7 Intervention and skills: use judgement and authority to intervene with individuals, families and communities to promote independence, provide support and prevent harm, neglect and abuse Social workers engage with individuals, families, groups and communities, working alongside people to assess and intervene. They enable effective relationships and are effective communicators, using appropriate skills. Using their professional judgement, they employ a range of interventions: promoting independence, providing support and protection, taking preventative action and ensuring safety whilst balancing rights and risks. They understand and take account of differentials in power, and are able to use authority appropriately. They evaluate their own practice and the outcomes for those they work with. Domain 8 Contexts and organisations: engage with, inform, and adapt to changing contexts that shape practice. Operate effectively within own organisational frameworks and contribute to the development of services and organisations. Operate effectively within multi-agency and inter-professional partnerships and settings. Social workers are informed about and pro-actively responsive to the challenges and opportunities that come with changing social contexts and constructs. They fulfil this responsibility in accordance with their professional values and ethics, both as individual professionals and as members of the organisation in which they work. They collaborate, inform and are informed by their work with others, inter-professionally and with communities. Domain 9 Professional leadership: take responsibility for the professional learning and development of others through supervision, mentoring, assessing, research, teaching, leadership and management The social work profession evolves through the contribution of its members in activities such as practice research, supervision, assessment of practice, teaching and management. An individual’s contribution will gain influence when undertaken as part of a learning, practice-focused organisation. Learning may be facilitated with a wide range of people including social work colleagues, service users and carers, volunteers, foster carers and other professionals. 46 Action plan following the direct observation (if applicable) Have areas of development/learning needs been identified? What action needs to be taken to address these? Are they any other outstanding issues? Service user feedback (service user feedback should be obtained by the observer unless there are exceptional reasons why this is not possible. These reasons should be recorded below if applicable) Observer’s signature: Date: This report template is based on the ASYE template produced by Skills for Care and The College of Social Work 2012 (with permission). GM programmes have opted to use this format to promote unity between pre and post qualifying approaches and documentation. 47 Guidance for using the Direct Observation Report Preparation for the direct observation of practice: The student and observer should plan the direct observation and agree objectives and assessment criteria for the observation (what do they want to achieve in the intervention and there any specific capabilities, identified as areas for development or concern, they would like the observer to focus on and provide feedback). The student should complete and share boxes 1 and 2 of the form with the observer prior to the observed session. The observation should not proceed if this has not been undertaken. Wherever possible the service user(s)/carer involved should be asked if they are willing to be part of the process. If they agree, it is the responsibility of the observer and the student to ensure that the service user/carer is given the opportunity to comment on the student’s capabilities, and/or for the service user to be given feedback about the student and assessor’s own assessment. Not all service users will be able to or want to be involved in the process; others will be willing to contribute and be part of the assessment process. The observer and candidate will need to plan how this is managed using their knowledge of or/and relationship with the service user wherever possible to ensure that this is comfortable for all concerned. Best practice is that service user feedback should be obtained unless there are exceptional reasons why this cannot be the case. (Adapted from ‘Assessing practice at qualifying level for social work using the PCF’) Student and observer should agree and clarify the role of the observer during the intervention: how will they be introduced, under what circumstances, if any, will they intervene. The observation should be planned to allow time for immediate feedback to be given to the student. The student should have the opportunity to reflect and comment on the observer’s report (box 6). 1 Planning for Intervention Questions you might want to think about: How did you prepare for this intervention? What is your purpose, role and responsibility? What are your personal learning objectives? What are the agency objectives? 2 Brief description of the intervention Questions you might want to think about: What happened, what was achieved? Describe your role and the action of others. 3 Reflections on the observed practice Questions you might want to think about: How did the theories and knowledge you identified work in practice? What went well? How did you know it had gone well? Were the outcomes achieved? What action do you need to take next in this intervention? How did you feel generally and about being observed? 48 What key points have you learnt from this experience? Were there any surprises for you in this observation? Did the intervention go as you expected? What aspects of the interview are you pleased? Were there any aspects you found difficult? You must comment on how you have used theory/research to inform your practice 4 Critical reflection and professional development Questions you might want to think about: Bearing in mind the capabilities and level descriptors, have you identified or confirmed any specific areas for further development? (cross reference to capability statements if required) How do you intend to address these areas of development? What support do you require? 49 Holistic Assessment using the Professional Capabilities Framework First Placement Assessment Report SECTION 1: Summary of assessment and supporting evidence 1.1 Placement details Student Practice Educator On-site Supervisor (if applicable) Placement details (delete as applicable) First placement Adults Children Field Day Residential Team name/Agency Dates of placement HEI tutor FINAL ASSESSMENT FOR THIS PLACEMENT- See Section 2 for holistic assessment report Recommendation Pass Fail Practice educator signature Student signature Tutor signature Date Defer Summary of documentation and assessments taken into account in this recommendation Assessment Date Previous practice assessment report4 Learning agreement Interim review(s) On-site supervisor’s report5 4 5 Assessment of readiness for direct practice (First placement) or First placement assessment report (Last placement) If applicable 50 Summary of any issues or circumstances taken into account in this recommendation (please give brief summary and attach additional information in a report if relevant e.g. investigation of a complaint, dyslexia assessment) Issue Brief description (max 150 words each)6 Placement e.g. workload, PE and/or organisational factors etc. Student e.g. health, personal circumstances, disability etc. Additional information? YES/NO YES/NO Summary of evidence linked to the PCF used to support this recommendation Type of evidence List title(s) of documents used in each category with dates Direct Observations Service User and Carer feedback Critical reflection of practice Extracts from supervision notes Student work products Other e.g. presentations SECTION 2: Assessment Report Holistic assessment 6 Additional summary information can be appended if required 51 PCF level descriptor By the end of the first placement students should demonstrate effective use of knowledge, skills and commitment to core values in social work in a given setting in predominantly less complex situations, with supervision and support. They will have demonstrated capacity to work with people and situations where there may not be simple clear-cut solutions. (see appendix for the end of first placement level descriptors) Please provide an overall judgement of the student’s professional capability with reference to the level descriptor for this placement, taking into account: Capability across all nine domains of the PCF Progressive assessment of the candidate’s capability during the placement Any factors that may have affected the student’s progress during the placement Link your comments to examples of evidence presented over the course of the placement and, if appropriate, information provided in Section 3 to support the overall assessment. (Guideline approx 500 words ) Feedback on overall capability Cross reference with evidence 52 Assessment of student’s future learning need/priorities (Guideline approx. 200 words) Student’s comments on assessment (Guideline approx. 300 words) Tutor’s comments on the assessment (Guideline approx. 200 words) 53 SECTION 3: Holistic assessment of each domain Please provide additional information to support your overall assessment in Section 2. This will be essential if the student has not demonstrated capability in one or more of the domains, or you have other, specific concerns. You may also wish to comment on other relevant evidence from the placement you have not discussed in Section 2, for example, highlighting a student’s strengths, progress or areas for development in a particular domain. (Guideline approx 250 words maximum per domain) Domain 1 Professionalism Identify and behave as a professional social worker, committed to professional development Social workers are members of an internationally recognised profession, a title protected in UK law. Social workers demonstrate professional commitment by taking responsibility for their conduct, practice and learning, with support through supervision. As representatives of the social work profession they safeguard its reputation and are accountable to the professional regulator. Assessment Evidence used to support judgement Capability at level for this placement Demonstrated Not demonstrated Domain 2 Values and Ethics Apply social work ethical principles and values to guide professional practice Social workers have an obligation to conduct themselves ethically and to engage in ethical decision-making, including through partnership with people who use their services. Social workers are knowledgeable about the value base of their profession, its ethical standards and relevant law. Assessment Evidence used to support judgement Capability at level for this placement Demonstrated Not demonstrated 54 Domain 3 Diversity Recognise diversity and apply anti-discriminatory and anti-oppressive principles in practice Social workers understand that diversity characterises and shapes human experience and is critical to the formation of identity. Diversity is multidimensional and includes race, disability, class, economic status, age, sexuality, gender and transgender, faith and belief. Social workers appreciate that, as a consequence of difference, a person’s life experience may include oppression, marginalisation and alienation as well as privilege, power and acclaim, and are able to challenge appropriately. Assessment Evidence used to support judgement Capability at level for this placement Demonstrated Not demonstrated Domain 4 Rights, Justice and Economic Wellbeing Advance human rights and promote social justice and economic well-being Social workers recognise the fundamental principles of human rights and equality, and that these are protected in national and international law, conventions and policies. They ensure these principles underpin their practice. Social workers understand the importance of using and contributing to case law and applying these rights in their own practice. They understand the effects of oppression, discrimination and poverty. Assessment Evidence used to support judgement Capability at level for this placement Demonstrated Not demonstrated 55 Domain 5 Knowledge Apply knowledge of social sciences, law and social work practice theory Social workers understand psychological, social, cultural, spiritual and physical influences on people; human development throughout the life span and the legal framework for practice. They apply this knowledge in their work with individuals, families and communities. They know and use theories and methods of social work practice. Assessment Evidence used to support judgement Capability at level for this placement Demonstrated Not demonstrated Domain 6 Critical reflection and Analysis Apply critical reflection and analysis to inform and provide a rationale for professional decision-making Social workers are knowledgeable about and apply the principles of critical thinking and reasoned discernment. They identify, distinguish, evaluate and integrate multiple sources of knowledge and evidence. These include practice evidence, their own practice experience, service user and carer experience together with research-based, organisational, policy and legal knowledge. They use critical thinking augmented by creativity and curiosity. Assessment Evidence used to support judgement Capability at level for this placement Demonstrated Not demonstrated 56 Domain 7 Intervention and Skills Use judgement and authority to intervene with individuals, families and communities to promote independence, provide support and prevent harm, neglect and abuse Social workers engage with individuals, families, groups and communities, working alongside people to assess and intervene. They enable effective relationships and are effective communicators, using appropriate skills. Using their professional judgement, they employ a range of interventions: promoting independence, providing support and protection, taking preventative action and ensuring safety whilst balancing rights and risks. They understand and take account of differentials in power, and are able to use authority appropriately. They evaluate their own practice and the outcomes for those they work with. Assessment Evidence used to support judgement Capability at level for this placement Demonstrated Not demonstrated Domain 8 Contexts and organisations Engage with, inform, and adapt to changing contexts that shape practice. Operate effectively within own organisational frameworks and contribute to the development of services and organisations. Operate effectively within multi-agency and inter-professional settings Social workers are informed about and pro-actively responsive to the challenges and opportunities that come with changing social contexts and constructs. They fulfill this responsibility in accordance with their professional values and ethics, both as individual professionals and as members of the organisation in which they work. They collaborate, inform and are informed by their work with others, inter-professionally and with communities. Assessment Evidence used to support judgement Capability at level for this placement Demonstrated Not demonstrated 57 Domain 9 Professional Leadership Take responsibility for the professional learning and development of others through supervision, mentoring, assessing, research, teaching, leadership and management The social work profession evolves through the contribution of its members in activities such as practice research, supervision, assessment of practice, teaching and management. An individual’s contribution will gain influence when undertaken as part of a learning, practice-focused organisation. Learning may be facilitated with a wide range of people including social work colleagues, service users and carers, volunteers, foster carers and other professionals. Assessment Evidence used to support judgement Capability at level for this placement Demonstrated Not demonstrated SIGNATURES Student Practice Educator Date 58 APPENDIX Professional Capability Framework - End of First Placement Level Capabilities: By the end of the first placement students should demonstrate effective use of knowledge, skills and commitment to core values in SW in a given setting in predominantly less complex situations, with supervision and support. They will have demonstrated capacity to work with people and situations where there may not be simple clear-cut solutions. 1. Professionalism: - Identify and behave as a professional social worker, committed to professional development Social workers are members of an internationally recognised profession, a title protected in UK law. Social workers demonstrate professional commitment by taking responsibility for their conduct, practice and learning, with support through supervision. As representatives of the social work profession they safeguard its reputation and are accountable to the professional regulator. Recognise the role of the professional social worker in a range of contexts Recognise the important role of supervision, and make an active contribution Demonstrate professionalism in terms of presentation, demeanour, reliability, honesty and respectfulness With guidance take responsibility for managing your time and workload effectively Be able to show awareness of personal and professional boundaries With guidance recognise your limitations, and how to seek advice Recognise and act on own learning needs in response to practice experience Show awareness of own safety, health, wellbeing and emotional resilience and seek advice as necessary Identify concerns about practice and procedures and how they can be questioned 2. Values and Ethics: Apply social work ethical principles and values to guide professional practice. Social workers have an obligation to conduct themselves ethically and to engage in ethical decisionmaking, including through partnership with people who use their services. Social workers are knowledgeable about the value base of their profession, its ethical standards and relevant law. Understand and, with support, apply the profession’s ethical principles Understand and, with support, apply the profession’s ethical principles Recognise and with support manage the impact of own values on professional practice. Identify and, with guidance, manage potentially conflicting values and ethical dilemmas Elicit and respect the needs and views of service users and carers and, with support, promote their participation in decision-making wherever possible Recognise and, with support, promote individuals’ rights to autonomy and self-determination Promote and protect the privacy of individuals within and outside their families and networks, recognising the requirements of professional accountability and information sharing 59 3. Diversity: Recognise diversity and apply anti-discriminatory and anti-oppressive principles in practice Social workers understand that diversity characterises and shapes human experience and is critical to the formation of identity. Diversity is multi-dimensional and includes race, disability, class, economic status, age, sexuality, gender and transgender, faith and belief. Social workers appreciate that, as a consequence of difference, a person’s life experience may include oppression, marginalisation and alienation as well as privilege, power and acclaim, and are able to challenge appropriately. Understand how an individual’s identity is informed by factors such as culture, economic status, family composition, life experiences and characteristics, and take account of these to understand their experiences With reference to current legislative requirements, recognise personal and organisational discrimination and oppression, and identify ways in which they might be challenged Recognise and, with support, manage the impact on people of the power invested in your role 4. Rights, Justice and Economic Wellbeing: Advance human rights and promote social justice and economic well-being Social workers recognise the fundamental principles of human rights and equality, and that these are protected in national and international law, conventions and policies. They ensure these principles underpin their practice. Social workers understand the importance of using and contributing to case law and applying these rights in their own practice. They understand the effects of oppression, discrimination and poverty. Understand and, with support, apply in practice the principles of social justice, inclusion and equality Understand how legislation and guidance can advance or constrain people’s rights Work within the principles of human and civil rights and equalities legislation Recognise the impact of poverty and social exclusion and promote enhanced economic status through access to education, work, housing, health services and welfare benefits Recognise the value of independent advocacy 5. Knowledge: Apply knowledge of social sciences, law and social work practice theory Social workers understand psychological, social, cultural, spiritual and physical influences on people; human development throughout the life span and the legal framework for practice. They apply this knowledge in their work with individuals, families and communities. They know and use theories and methods of social work practice. With guidance apply research, theory and knowledge from sociology, social policy, psychology, health and human growth and development to social work practice Understand the legal and policy frameworks and guidance that inform and mandate social work practice, relevant to placement setting Understand forms of harm, their impact on people, and the implications for practice Apply knowledge from a range of theories and models for social work intervention with individuals, families, groups and communities, and the methods derived from them Value and take account of the expertise of service users and carers and professionals 60 6. Critical reflection and Analysis - Apply critical reflection and analysis to inform and provide a rationale for professional decision-making Social workers are knowledgeable about and apply the principles of critical thinking and reasoned discernment. They identify, distinguish, evaluate and integrate multiple sources of knowledge and evidence. These include practice evidence, their own practice experience, service user and carer experience together with research-based, organisational, policy and legal knowledge. They use critical thinking augmented by creativity and curiosity. Recognise the importance of applying imagination, creativity and curiosity to practice Inform decision-making through the identification and gathering of information from more than one source and, with support, question its reliability and validity With guidance use reflection and analysis in practice With guidance understand how to evaluate and review hypotheses in response to information available at the time and apply in practice with support With guidance use evidence to inform decisions 7. Intervention and Skills: Use judgement and authority to intervene with individuals, families and communities to promote independence, provide support and prevent harm, neglect and abuse Social workers engage with individuals, families, groups and communities, working alongside people to assess and intervene. They enable effective relationships and are effective communicators, using appropriate skills. Using their professional judgement, they employ a range of interventions: promoting independence, providing support and protection, taking preventative action and ensuring safety whilst balancing rights and risks. They understand and take account of differentials in power, and are able to use authority appropriately. They evaluate their own practice and the outcomes for those they work with. With guidance use a range of verbal, non-verbal and written methods of communication relevant to the placement With guidance communicate information, advice, instruction and opinion so as to advocate, influence and persuade Demonstrate the ability to build and conclude compassionate and effective relationships appropriate to the placement setting With guidance demonstrate an holistic approach to the identification of needs, circumstances, rights, strengths and risks Identify and use appropriate frameworks to assess, give meaning to, plan, implement and review effective interventions and evaluate the outcomes With guidance use a planned and structured approach, informed by at least two social work methods and models Recognise the importance of community resources, groups and networks for individuals Demonstrate skills in recording and report writing appropriate to the setting With guidance, demonstrate skills in sharing information appropriately and respectfully Demonstrate awareness of the impact of multiple factors, changing circumstances and uncertainty in people’s lives With guidance understand the authority of the social work role With guidance identify the factors that may create or exacerbate risk to individuals, their families or carers, to the public or to professionals, including yourself With guidance identify appropriate responses to safeguard vulnerable people 61 8. Contexts and organisations: Engage with, inform, and adapt to changing contexts that shape practice. Operate effectively within own organisational frameworks and contribute to the development of services and organisations. Operate effectively within multi-agency and inter-professional partnerships and settings Social workers are informed about and pro-actively responsive to the challenges and opportunities that come with changing social contexts and constructs. They fulfil this responsibility in accordance with their professional values and ethics, both as individual professionals and as members of the organisation in which they work. They collaborate, inform and are informed by their work with others, inter-professionally and with communities. With guidance, recognise that social work operates within, and responds to, changing economic, social, political and organisational contexts With guidance understand legal obligations, structures and behaviours within organisations and how these impact on policy, procedure and practice With guidance work within the organisational context of your placement setting and understand the lines of accountability Understand and respect the role of others within the organisation and work effectively with them Take responsibility for your role and impact within teams and with guidance contribute positively to team working Understand the inter-agency, multi-disciplinary and inter-professional dimensions to practice and, with guidance, demonstrate partnership working 9. Professional Leadership: Take responsibility for the professional learning and development of others through supervision, mentoring, assessing, research, teaching, leadership and management The social work profession evolves through the contribution of its members in activities such as practice research, supervision, assessment of practice, teaching and management. An individual’s contribution will gain influence when undertaken as part of a learning, practice-focused organisation. Learning may be facilitated with a wide range of people including social work colleagues, service users and carers, volunteers, foster carers and other professionals. Identify how professional leadership in social work can enhance practice Recognise the value of sharing and supporting the learning and development of others 62 Holistic Assessment using the Professional Capabilities Framework Final Placement Assessment Report SECTION 1: Summary of assessment and supporting evidence 1.1 Placement details Student Practice Educator On-site Supervisor (if applicable) Placement details (delete as applicable) Last placement Adults Children Field Day Residential Team name/Agency Dates of placement HEI tutor Final Assessment for this Placement - See Section 2 for holistic assessment report Recommendation Practice educator signature Student signature Tutor signature Date Pass Fail Defer Summary of documentation and assessments taken into account in this recommendation Assessment Previous practice assessment report7 Learning agreement Interim review(s) On-site supervisor’s report8 7 8 Date Assessment of readiness for direct practice (First placement) or First placement assessment report (Last placement) If applicable 63 Summary of any issues or circumstances taken into account in this recommendation (please give brief summary and attach additional information in a report if relevant e.g. investigation of a complaint, dyslexia assessment) Issue Brief description (max 150 words each)9 Placement e.g. workload, PE and/or organisational factors etc. Student e.g. health, personal circumstances, disability etc. Additional information? YES/NO YES/NO Summary of evidence linked to the PCF used to support this recommendation Type of evidence List title(s) of documents used in each category with dates Direct Observations Service User and Carer feedback Critical reflection of practice Extracts from supervision notes Student work products Other e.g. presentations 9 Additional summary information can be appended if required 64 SECTION 2: Assessment Report Holistic assessment PCF level descriptor By the end of qualifying programmes, demonstrated in the context of the last placement newly qualified social workers should have demonstrated the knowledge, skills and values to work with a range of user groups, and the ability to undertake a range of tasks at a foundation level, the capacity to work with more complex situations; they should be able to work more autonomously, whilst recognising that the final decision will still rest with their supervisor; they will seek appropriate support and supervision. (see appendix) Please provide an overall judgment of the student’s professional capability with reference to the level descriptor for this placement, taking into account: Capability across all nine domains of the PCF Progressive assessment of the candidate’s capability during the placement Any factors that may have affected the student’s progress during the placement Link your comments to examples of evidence presented over the course of the placement and, if appropriate, information provided in Section 3 to support the overall assessment. (Guideline approx 500 words ) Feedback on overall capability Cross reference with evidence 65 Assessment of student’s future learning need/priorities (Guideline approx. 200 words) Student’s comments on assessment (Guideline approx. 300 words) Tutor’s comments on the assessment (Guideline approx. 200 words) 66 SECTION 3: Holistic assessment of each domain Please provide additional information to support your overall assessment in Section 2. This will be essential if the student has not demonstrated capability in one or more of the domains, or you have other, specific concerns. You may also wish to comment on other relevant evidence from the placement you have not discussed in Section 2, for example, highlighting a student’s strengths, progress or areas for development in a particular domain. (Guideline approx 250 words maximum per domain) Domain 1 Professionalism Identify and behave as a professional social worker, committed to professional development Social workers are members of an internationally recognised profession, a title protected in UK law. Social workers demonstrate professional commitment by taking responsibility for their conduct, practice and learning, with support through supervision. As representatives of the social work profession they safeguard its reputation and are accountable to the professional regulator. Assessment Evidence used to support judgment Capability at level for this placement Demonstrated Not demonstrated Domain 2 Values and Ethics Apply social work ethical principles and values to guide professional practice Social workers have an obligation to conduct themselves ethically and to engage in ethical decision-making, including through partnership with people who use their services. Social workers are knowledgeable about the value base of their profession, its ethical standards and relevant law. Assessment Evidence used to support judgement Capability at level for this placement Demonstrated Not demonstrated 67 Domain 3 Diversity Recognise diversity and apply anti-discriminatory and anti-oppressive principles in practice Social workers understand that diversity characterises and shapes human experience and is critical to the formation of identity. Diversity is multidimensional and includes race, disability, class, economic status, age, sexuality, gender and transgender, faith and belief. Social workers appreciate that, as a consequence of difference, a person’s life experience may include oppression, marginalisation and alienation as well as privilege, power and acclaim, and are able to challenge appropriately. Assessment Evidence used to support judgment Capability at level for this placement Demonstrated Not demonstrated Domain 4 Rights, Justice and Economic Wellbeing Advance human rights and promote social justice and economic well-being Social workers recognise the fundamental principles of human rights and equality, and that these are protected in national and international law, conventions and policies. They ensure these principles underpin their practice. Social workers understand the importance of using and contributing to case law and applying these rights in their own practice. They understand the effects of oppression, discrimination and poverty. Assessment Evidence used to support judgement Capability at level for this placement Demonstrated Not demonstrated 68 Domain 5 Knowledge Apply knowledge of social sciences, law and social work practice theory Social workers understand psychological, social, cultural, spiritual and physical influences on people; human development throughout the life span and the legal framework for practice. They apply this knowledge in their work with individuals, families and communities. They know and use theories and methods of social work practice. Assessment Evidence used to support judgement Capability at level for this placement Demonstrated Not demonstrated Domain 6 Critical reflection and Analysis Apply critical reflection and analysis to inform and provide a rationale for professional decision-making Social workers are knowledgeable about and apply the principles of critical thinking and reasoned discernment. They identify, distinguish, evaluate and integrate multiple sources of knowledge and evidence. These include practice evidence, their own practice experience, service user and carer experience together with research-based, organisational, policy and legal knowledge. They use critical thinking augmented by creativity and curiosity. Assessment Evidence used to support judgement Capability at level for this placement Demonstrated Not demonstrated 69 Domain 7 Intervention and Skills Use judgement and authority to intervene with individuals, families and communities to promote independence, provide support and prevent harm, neglect and abuse Social workers engage with individuals, families, groups and communities, working alongside people to assess and intervene. They enable effective relationships and are effective communicators, using appropriate skills. Using their professional judgement, they employ a range of interventions: promoting independence, providing support and protection, taking preventative action and ensuring safety whilst balancing rights and risks. They understand and take account of differentials in power, and are able to use authority appropriately. They evaluate their own practice and the outcomes for those they work with. Assessment Evidence used to support judgement Capability at level for this placement Demonstrated Not demonstrated Domain 8 Contexts and organisations Engage with, inform, and adapt to changing contexts that shape practice. Operate effectively within own organisational frameworks and contribute to the development of services and organisations. Operate effectively within multi-agency and inter-professional settings Social workers are informed about and pro-actively responsive to the challenges and opportunities that come with changing social contexts and constructs. They fulfil this responsibility in accordance with their professional values and ethics, both as individual professionals and as members of the organisation in which they work. They collaborate, inform and are informed by their work with others, inter-professionally and with communities. Assessment Evidence used to support judgement Capability at level for this placement Demonstrated Not demonstrated 70 Domain 9 Professional Leadership Take responsibility for the professional learning and development of others through supervision, mentoring, assessing, research, teaching, leadership and management The social work profession evolves through the contribution of its members in activities such as practice research, supervision, assessment of practice, teaching and management. An individual’s contribution will gain influence when undertaken as part of a learning, practice-focused organisation. Learning may be facilitated with a wide range of people including social work colleagues, service users and carers, volunteers, foster carers and other professionals. Assessment Evidence used to support judgement Capability at level for this placement Demonstrated Not demonstrated SIGNATURES Student Practice Educator Date 71 APPENDIX Professional Capability Framework - Qualifying Social Worker Level Capabilities: By the end of last placement/the completion of qualifying programmes newly qualified social workers should have demonstrated the Knowledge, Skills and Values to work with a range of user groups, and the ability to undertake a range of tasks at a foundation level, the capacity to work with more complex situations; they should be able to work more autonomously, whilst recognising that the final decision will still rest with their supervisor; they will seek appropriate support and supervision. 1. Professionalism:Social workers are members of an internationally recognised profession, a title protected in UK law. Social workers demonstrate professional commitment by taking responsibility for their conduct, practice and learning, with support through supervision. As representatives of the social work profession they safeguard its reputation and are accountable to the professional regulator. Be able to meet the requirements of the professional regulator Be able to explain the role of the social worker in a range of contexts, and uphold the reputation of the profession Demonstrate an effective and active use of supervision for accountability, professional reflection and development Demonstrate professionalism in terms of presentation, demeanour, reliability, honesty and respectfulness Take responsibility for managing your time and workload effectively, and begin to prioritise your activity including supervision time Recognise the impact of self in interaction with others, making appropriate use of personal experience Be able to recognise and maintain personal and professional boundaries Recognise your professional limitations and how to seek advice Demonstrate a commitment to your continuing learning and development With support, take steps to manage and promote own safety, health, wellbeing and emotional resilience Identify concerns about practice and procedures and, with support, begin to find appropriate means of challenge 2. Values and Ethics: Apply social work ethical principles and values to guide professional practice. Social workers have an obligation to conduct themselves ethically and to engage in ethical decisionmaking, including through partnership with people who use their services. Social workers are knowledgeable about the value base of their profession, its ethical standards and relevant law. Understand and apply the profession’s ethical principles and legislation, taking account of these in reaching decisions. Recognise and, with support, manage the impact of own values on professional practice Manage potentially conflicting or competing values, and, with guidance, recognise, reflect on, and work with ethical dilemmas Demonstrate respectful partnership work with service users and carers, eliciting and respecting their needs and views, and promoting their participation in decision-making wherever possible 72 Recognise and promote individuals’ rights to autonomy and self-determination Promote and protect the privacy of individuals within and outside their families and networks, recognising the requirements of professional accountability and information sharing 3. Diversity: Recognise diversity and apply anti-discriminatory and anti-oppressive principles in practice Social workers understand that diversity characterises and shapes human experience and is critical to the formation of identity. Diversity is multi-dimensional and includes race, disability, class, economic status, age, sexuality, gender and transgender, faith and belief. Social workers appreciate that, as a consequence of difference, a person’s life experience may include oppression, marginalisation and alienation as well as privilege, power and acclaim, and are able to challenge appropriately. Understand how an individual’s identity is informed by factors such as culture, economic status, family composition, life experiences and characteristics, and take account of these to understand their experiences, questioning assumptions where necessary With reference to current legislative requirements, recognise personal and organisational discrimination and oppression and with guidance make use of a range of approaches to challenge them Recognise and manage the impact on people of the power invested in your role 4. Rights, Justice and Economic Wellbeing: Advance human rights and promote social justice and economic well-being Social workers recognise the fundamental principles of human rights and equality, and that these are protected in national and international law, conventions and policies. They ensure these principles underpin their practice. Social workers understand the importance of using and contributing to case law and applying these rights in their own practice. They understand the effects of oppression, discrimination and poverty. Understand, identify and apply in practice the principles of social justice, inclusion and equality Understand how legislation and guidance can advance or constrain people’s rights and recognise how the law may be used to protect or advance their rights and entitlements Work within the principles of human and civil rights and equalities legislation, differentiating and beginning to work with absolute, qualified and competing rights and differing needs and perspectives Recognise the impact of poverty and social exclusion and promote enhanced economic status through access to education, work, housing, health services and welfare benefits Recognise the value of, and aid access to, independent advocacy 5. Knowledge: Apply knowledge of social sciences, law and social work practice theory Social workers understand psychological, social, cultural, spiritual and physical influences on people; human development throughout the life span and the legal framework for practice. They apply this knowledge in their work with individuals, families and communities. They know and use theories and methods of social work practice. Demonstrate a critical understanding of the application to social work of research, theory and knowledge from sociology, social policy, psychology and health Demonstrate a critical understanding of the legal and policy frameworks and guidance that inform and mandate social work practice, recognising the scope for professional judgement 73 Demonstrate and apply to practice a working knowledge of human growth and development throughout the life course Recognise the short and long term impact of psychological, socio-economic, environmental and physiological factors on people’s lives, taking into account age and development, and how this informs practice Recognise how systemic approaches can be used to understand the person-in-the-environment and inform your practice Acknowledge the centrality of relationships for people and the key concepts of attachment, separation, loss, change and resilience Understand forms of harm and their impact on people, and the implications for practice, drawing on concepts of strength, resilience, vulnerability, risk and resistance, and apply to practice Demonstrate a critical knowledge of the range of theories and models for social work intervention with individuals, families, groups and communities, and the methods derived from them Demonstrate a critical understanding of social welfare policy, its evolution, implementation and impact on people, social work, other professions, and inter-agency working Recognise the contribution, and begin to make use, of research to inform practice Demonstrate a critical understanding of research methods Value and take account of the expertise of service users, carers and professionals 6. Critical reflection and Analysis - Apply critical reflection and analysis to inform and provide a rationale for professional decision-making Social workers are knowledgeable about and apply the principles of critical thinking and reasoned discernment. They identify, distinguish, evaluate and integrate multiple sources of knowledge and evidence. These include practice evidence, their own practice experience, service user and carer experience together with research-based, organisational, policy and legal knowledge. They use critical thinking augmented by creativity and curiosity. Apply imagination, creativity and curiosity to practice Inform decision-making through the identification and gathering of information from multiple sources, actively seeking new sources With support, rigorously question and evaluate the reliability and validity of information from different sources Demonstrate a capacity for logical, systematic, critical and reflective reasoning and apply the theories and techniques of reflective practice Know how to formulate, test, evaluate, and review hypotheses in response to information available at the time and apply in practice Begin to formulate and make explicit, evidence-informed judgements and justifiable decisions. 7. Intervention and Skills: Use judgement and authority to intervene with individuals, families and communities to promote independence, provide support and prevent harm, neglect and abuse Social workers engage with individuals, families, groups and communities, working alongside people to assess and intervene. They enable effective relationships and are effective communicators, using appropriate skills. Using their professional judgement, they employ a range of interventions: promoting independence, providing support and protection, taking preventative action and ensuring safety whilst balancing rights and risks. They understand and take account of differentials in power, and are able to use authority appropriately. They evaluate their own practice and the outcomes for those they work with. 74 Identify and apply a range of verbal, non-verbal and written methods of communication and adapt them in line with peoples’ age, comprehension and culture Be able to communicate information, advice, instruction and professional opinion so as to advocate, influence and persuade Demonstrate the ability to engage with people, and build, manage, sustain and conclude compassionate and effective relationships Demonstrate an holistic approach to the identification of needs, circumstances, rights, strengths and risks Select and use appropriate frameworks to assess, give meaning to, plan, implement and review effective interventions and evaluate the outcomes, in partnership with service users Use a planned and structured approach, informed by social work methods, models and tools, to promote positive change and independence and to prevent harm Recognise how the development of community resources, groups and networks enhance outcomes for individuals Maintain accurate, comprehensible, succinct and timely records and reports in accordance with applicable legislation, protocols and guidelines, to support professional judgement and organisational responsibilities Demonstrate skills in sharing information appropriately and respectfully Recognise complexity, multiple factors, changing circumstances and uncertainty in people’s lives, to be able to prioritise your intervention Understand the authority of the social work role and begin to use this appropriately as an accountable professional Recognise the factors that create or exacerbate risk to individuals, their families or carers, to the public or to professionals, including yourself, and contribute to the assessment and management of risk With support, identify appropriate responses to safeguard vulnerable people and promote their well being 8. Contexts and organisations: Engage with, inform, and adapt to changing contexts that shape practice. Operate effectively within own organisational frameworks and contribute to the development of services and organisations. Operate effectively within multi-agency and inter-professional partnerships and settings Social workers are informed about and pro-actively responsive to the challenges and opportunities that come with changing social contexts and constructs. They fulfil this responsibility in accordance with their professional values and ethics, both as individual professionals and as members of the organisation in which they work. They collaborate, inform and are informed by their work with others, inter-professionally and with communities. • Recognise that social work operates within, and responds to, changing economic, social, political and organisational contexts • Understand the roles and responsibilities of social workers in a range of organisations, lines of accountability and the boundaries of professional autonomy and discretion • Understand legal obligations, structures and behaviours within organisations and how these impact on policy, procedure and practice • Be able to work within an organisation’s remit and contribute to its evaluation and development • Understand and respect the role of others within the organisation and work effectively with them • Take responsibility for your role and impact within teams and be able to contribute positively to effective team working • Understand the inter-agency, multi-disciplinary and inter-professional dimensions to practice and demonstrate effective partnership working 75 9. Professional Leadership: Take responsibility for the professional learning and development of others through supervision, mentoring, assessing, research, teaching, leadership and management The social work profession evolves through the contribution of its members in activities such as practice research, supervision, assessment of practice, teaching and management. An individual’s contribution will gain influence when undertaken as part of a learning, practice-focused organisation. Learning may be facilitated with a wide range of people including social work colleagues, service users and carers, volunteers, foster carers and other professionals. • Recognise the importance of, and begin to demonstrate, professional leadership as a social worker • Recognise the value of, and contribute to supporting the learning and development of others 76 STATEMENT OF CONFIDENTIALITY (To be included in practice documentation) To preserve confidentiality all names and other identifying factors have been changed within this practice documentaiton. This includes names, addresses and DOBs of service users, their family and carers and also the names of other professionals, staff members and organisations. With regard to service users and their family I have preserved their anonymity by the use of (tick as appropriate): Pseudonyms or random initials Tippexing and photocopying In cases where other professionals or the placement organisation is mentioned by name or has provided evidence to authenticate a piece of work, permission to identify them has been obtained and a signed statement by those concerned to this effect is included in the portfolio. SIGNATURES Student Practice Educator Date 77 Social Work Placement Attendance Sheet Key: P=Placement U=University L= Leave A=Absent R = Recall day S = Skills day Week No 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Week commencing Mon Tue Wed Thu Fri Sat Sun Days completed Placement days completed: Student signature & date: PE/supervisor signature & date: NB: THIS ATTENDANCE SHEET MUST BE SIGNED BY YOUR PRACTICE EDUCATOR OR ON-SITE SUPERVISOR IF THERE HAS BEEN AN OFF-SITE PRACTICE EDUCATOR ARRANGEMENT. FAILURE TO OBTAIN THIS SIGNATURE WILL RESULT IN YOUR PORTFOLIO BEING RETURNED TO YOU WITHOUT BEING ASSESSED BY THE PRACTICE ASSESSMENT PANEL 78 List of Supervision dates Date of Supervision session PE or OSS signature Student signature 79 Record of Work Undertaken on Placement The student should provide a brief description of work undertaken during the placement, including case summaries detailing key issues and their role in the case. This should be verified by the Practice Educator and appended to their report. 80 SERVICE USER FEEDBACK This is an example. You are encouraged to use agency feedback or devise your own that meets the needs of the particular service user. Feedback from service users about the work undertaken by social work students is a very important part of their learning and the assessment of their ability in practice. The information you give will always be treated in confidence. Should it be necessary to respond to any comment you make, we would always discuss this with you before sharing that comment with anyone else. If you would like someone to help you to complete this form you can choose who that should be or if you prefer you can complete it on your own. The student should make arrangements agreeable to you to make sure you can return the form. Thank you very much for agreeing to give your feedback. Name of student Anonymised name for service user Name of person facilitating the feedback Date If you are happy to give the student permission to use this feedback in their portfolio please sign in the box below. Please note that when the portfolio is submitted your real name will not be disclosed. Someone will confirm that you gave your permission and signed the form. 81 Please circle the option that best answers the question in your opinion Did the student listen to you? Sometimes Yes Any comments you would like to make? No Not sure Did the student speak to you in a way that you could understand? Sometimes Yes Any comments you would like to make? No Not sure No Not sure Did the student explain things clearly? Sometimes Yes Any comments you would like to make? Did you feel that you could say what you wanted to say? Sometimes Yes Any comments you would like to make? No Not sure 82 Do you think the student understood your needs and views? Sometimes Yes Any comments you would like to make? No Not sure Do you think the student responded to your needs and views? Sometimes Yes Any comments you would like to make? No Not sure Did you feel that you were involved in any decisions made? Sometimes Yes Any comments you would like to make? No Not sure No Not sure Did the student treat you with respect? Sometimes Yes Any comments you would like to make? 83 Did the student treat you like an individual? Sometimes Yes Any comments you would like to make? No Not sure No Not sure Did the student do what they said they would do? Sometimes Yes Any comments you would like to make? Overall do you think that the work the student did was …. OR Helpful Any comments you would like to make? Unhelpful Not sure We all have to keep learning – can you think of anything the student can do to improve their work? What advice would you give this student to help them in their future career? THANK YOU VERY MUCH 84 Critical Reflection on Service user feedback Analyse why and how you approached the service user to obtain their feedback Record your reflections on the feedback given by the service user? How will you use this feedback to inform and develop future practice? 85 Appendix 6 Quality Assurance Dear Colleague, Re: Social Work Placements Collaboration Agreement Thank you for providing placement opportunities for our students on the qualifying Social Work programmes. We are now required by the Health and Care Professions Council (HCPC) to have a written agreement in place with all of our placement providers. We would therefore ask that you or the appropriate person in your agency signs and returns the attached agreement. Please note that this is not an exclusive agreement and you may be asked to undertake a similar agreement with the other Higher Education Institutions (HEIs) to whom you offer placements. If you require any further information please do not hesitate to contact a member of the Placement Team. Yours faithfully, Agreed by Manchester Metropolitan University, the University of Manchester, University of Salford and Stockport College. 86 The University of Salford & ……….Name of agency………. COLLABORATION AGREEMENT SOCIAL WORK PLACEMENTS 87 Social Work Placements Collaboration Agreement The Placement Provider …………..(name of agency)………… We agree to provide appropriate learning opportunities to facilitate a holistic assessment of the student against The College of Social Work Professional Capabilities Framework domains as outlined below with reference to the HCPC Standards of Proficiency, HCPC Guidance on conduct and Ethics for Students and relevant level indicators for first and second placements. PCF Domains: 1. PROFESSIONALISM - Identify and behave as a professional social worker, committed to professional development 2. VALUES AND ETHICS - Apply social work ethical principles and values to guide professional practice 3. DIVERSITY - Recognise diversity and apply anti-discriminatory and anti-oppressive principles in practice 4. RIGHTS, JUSTICE AND ECONOMIC WELLBEING - Advance human rights and promote social justice and economic wellbeing 5. KNOWLEDGE - Apply knowledge of social sciences, law and social work practice theory 6. CRITICAL REFLECTION AND ANALYSIS - Apply critical reflection and analysis to inform and provide a rationale for professional decision-making. 7. INTERVENTION AND SKILLS - Use judgement and authority to intervene with individuals, families and communities to promote independence, provide support and prevent harm, neglect and abuse 8. CONTEXTS AND ORGANISATIONS - Engage with, inform, and adapt to changing contexts that shape practice. Operate effectively within own organisational frameworks and contribute to the 88 development of services and organisations. Operate effectively within multi-agency and interprofessional settings 9. PROFESSIONAL LEADERSHIP - Take responsibility for the professional learning and development of others through supervision, mentoring, assessing, research, teaching, leadership and management 89 Practice Educator Arrangements **Please delete as appropriate** We will provide our own on-site Practice Educators for these placements (or have our own arrangements that meet with the requirements) OR We will require The University of Salford to provide us with off-site Practice Educators for the duration of these placements OR We have our own specific arrangements that meet requirements – PLEASE STATE Payment We understand and agree that the amount payable per placement day will be the sum of £18 (statutory agencies) or £28 (non-statutory agencies). However, if The University of Salford provides an off-site Practice Educator we understand that the amount of £11 per placement day will be deducted from the total amount payable. If a placement is terminated early for any reason, the appropriate proportion of the placement fee will be paid minus the appropriate proportion of the off-site fee where applicable. This fee will be made payable on the completion and return of the required payment claim form at the end of the student’s placement. All payments to agencies are inclusive of VAT. Health and Safety We understand that we are required to abide by appropriate health and safety requirements and that, for the duration of their placements; students will be treated in the same manner as staff in relation to their health, safety and welfare. Supervision We understand that we are required to meet the requirements for supervision and general student support as outlined in the relevant Placement Handbook. Equality and Diversity We confirm that the agency has equality and diversity policies which will be applicable to student placements. Students will not be subject to discrimination whilst on placement and where appropriate reasonable adjustments will be negotiated. Service users and Carers 90 Service users and carers will be able to make appropriate choices in respect of their involvement with social work students and social work student placements. Obligations of The University of Salford The University of Salford will: ensure that each student has successfully completed Assessed Readiness for Direct Practice. ensure that the student has undertaken an Enhanced CRB check. be responsible for the appropriate selection of students for placements ensure that you are provided with a relevant and up to date Practice Learning Handbook inform you of any forthcoming Practice Educator/ On site supervisor training events provide and inform you of the dates for a series of practice educator workshops issue an appropriate payment to the agency on completion and return of the required payment claim form. Managing Problems Procedures for managing problems on placement are outlined in the Practice Learning Handbook and all parties are signatories to these arrangements. Signed for and on behalf of Signed for and on behalf of The University of Salford …………………………………..…….......... Placement Provider Signature …………………………….. Signature ……………………………….. Name …………………………….. Name ……………………………….. Title …………………………….. Title ………………………………. 91 Date …………………………….. Date ……………………………….. 92 Quality Assurance Practice Learning – HEI Audit 1. Name of establishment (placement site) Name of parent organisation (if relevant) Contact name Address Email address Telephone Model of practice placement and supervision arrangements (please see glossary) 2. On-site practice educator 3. On-site practice supervisor and off-site practice educator 4. Other arrangements (please describe below) 5. Please select the appropriate statutory status10 of the placement setting (Select from drop down list) 6. Please select which service user focus best applies (select from drop down list) 7. Please select the type of service provided by the placement opportunity. (Tick all that apply) Adoption & Fostering Adult Placement 93 Advice, Advocacy, Information & Guidance Asylum Seekers Black & Minority Ethnic Support Services Care Management Carers & Carer Support Services Children & Family Support, Assessment & Resources Domestic Violence Drug/Alcohol/Substance Misuse Education Social Work Emergency Duty Team Emotional/Behavioural Difficulties Gay & Lesbian Support Services HIV/Aids Homelessness Housing Inclusion Learning Difficulties & Disabilities Leaving Care Mediation Work Mental Health Multi-disciplinary Teams (Chronic & long-term illness) Multi-disciplinary Teams (Rehab & Recovery) Occupation Related Services Offenders Palliative Care Personalisation (Direct Payments) Physical Disabilities Private Law Respite Care Safeguarding & Child Protection Safeguarding & Vulnerable Adults Safeguarding Vulnerable Elders Sensory Impairment Transitions (incl. looked-after children) Other Services (specify) 8. Please select which type of service delivery setting best applies (Tick all that apply) Assessment Centres Community Day services & Facilities Domiciliary 94 Field Work Healthcare, Medical Community & Hospital facilities Offender Institutions, Penal & Secure Units Residential Schools & Education Units Service User or Carer-led Organisations Other (specify) 9. 10. Yes No Yes No Does the on-site practice educator or supervisor have a social work qualification? Does the on-site practice educator or supervisor have a practice education qualification? If Yes, please identify: Social work qualification Minimum of two years experience Practice Educator Programme in line with new Practice Educator Standards (Stage 1) Practice Educator Programme in line with new Practice Educator Standards (Stage 2) Working towards Practice Educator Standards (Stage 1) Working towards Practice Educator Standards (Stage 2) Practice Teaching Award (Stage 2) Enabling Others Module Attended extended Practice Educator course Attended 2 day Practice Educator course PQ modules/awards 95 Other (please specify below) 96 11. Does this practice placement require an off-site practice educator? 12. Are there opportunities for: Yes No Yes No Yes No Yes No Yes No meeting the HCPC Standards of proficiency and Standards of conduct, performance and ethics ? formal assessment of risk, safeguarding and use of authority ? working alongside social workers ? learning from other team members ? learning from other teams ? 13. Are the workplace facilities adequate and do they provide a safe and supportive environment for the student ? If no, what needs to be enhanced ? 14. Are equality and diversity policies in place and are they implemented and monitored ? 15. What is the placement working pattern? 16. Are the placement funding arrangements clear? 97 17. Yes No Yes No Yes No Yes No Does the agency contribute towards the student’s travel expenses? 18. Does the student need to be a car driver to undertake this placement? 19. The current HEI evaluation of this practice placement11 is confirmed as having satisfactory standards for: first assessed practice placement (70 days) final assessed practice placement (100 days) 20. Is there any other specific information about this practice learning opportunity which may affect the allocation of any student ? If yes, please outline: This practice placement meets the required quality standards Name of HEI Name of HEI representative Title of HEI representative 11See http://www.collegeofsocialwork.org publication: ‘Improving The Quality And Consistency Of Initial Qualifying Social Work Education And Training’ (p.35 – 36) for statutory tasks definition. 98 Date 99 Quality Assurance Practice Learning – Student feedback Allocation of Student Practice 1. Student Name: Student HEI ID Number: 2. HEI Name: 3. Year Commenced Training: 4. Details of Practice Placement Setting: 5. Name of On-Site Practice Educator: 6. Name of On-Site Practice Supervisor (if applicable): 7. Name of Off-Site Practice Educator (if applicable): 8. Name of Placement Establishment: 9. Dates of Placement Period From: To: 10. Number of Placement Days: 11. Which Practice Learning Placement is this? First Assessed Practice Final Assessed Practice 12. Did your Placement start according to the agreed timetable? Yes No 13. Did you liaise with the prospective provider before commencing? Yes No 100 14. Is there anything critical you needed to know which you were not made aware of at the time? Yes No If Yes, please give details: 15. How do you rate the information you received about the opportunity before commencement? (1 being inadequate and 4 being excellent). 1 2 3 4 Commencement of the Practice Placement 16. Did you discuss, complete and then sign a learning agreement? Yes No If Yes, was it completed within the expected time frame? Yes No If No, please give details why not: 17. Did you have a planned induction period? Yes No If Yes, please indicate which of the following it covered: Agency, policy and procedures Familiarisation with services and key staff Introduction to local communities, people and groups who use the service Networking opportunities with allied professionals and other linked service providers Health and Safety Working arrangements 18. How do you rate your induction period? (1 being inadequate and 4 being excellent). 1 2 3 4 Your support arrangements, accountability and role clarity 19. Was it clear to you who you were accountable to for your work with service users and carers? Yes No 101 20. Were the roles of the following participants in your learning and assessment made clear to you? i. On Site Practice Educator ii. On-Site Practice Supervisor (if applicable) iii. Off-Site Practice Educator (if applicable) iv. HEI tutor v. Agency manager vi. Other staff 21. Did you have both an on-site practice educator and an off-site practice educator? Yes No If Yes, how well did this arrangement work for you? (1 being inadequate and 4 being excellent). 1 2 3 4 22. Was it clear to you how you could raise any concerns about any aspects of your work, learning or assessment? i. Complaints ii. Grievances iii. Harassment iv. Bullying v. Whistle blowing vi. Disagreements vii. Dissatisfaction 23. Were any specifically agreed needs not fully met? Yes No If not, please explain: 102 24. Overall do you feel you were well supported throughout the placement? Yes No 25. Did you encounter any major concerns regarding this placement? Yes No If Yes, please describe the concern: How do you rate the response? (1 being inadequate and 4 being excellent). 1 2 3 4 Please explain the rating you have given: Your learning and assessment programme (Please tick the rating from 1 to 4 which best expresses your evaluation, 1 being hardly at all and 4 being very much so). 26. Did you have a placement learning programme that: 1 2 3 4 a. Developed your knowledge and skills? b. Developed your values? c. Addressed your areas for development? d. Covered agreed units within the PCF? e. Required you to integrate theory with practice? 27. Did your placement learning programme cover: 1 2 3 4 a. Inter-professional or multi-disciplinary practice? b. HCPC Guidance on Conduct and Ethics for students? c. Legal interventions? 28. How do you rate the placement learning programme overall? (1 being poor and 4 being excellent). 1 2 3 4 103 29. Which of the following did your placement assessment programme include? (Please tick all that apply). a. Direct observation of your practice b. Direct feedback from service users of carers c. Direct feedback from other people d. Regular supervision e. Constructive and timely feedback f. Periodic assessment and review 30. Were your areas for development and improvement made clear to you throughout the placement? Yes No If No: a. Did you have the support and opportunity to address these areas? b. Did your assessor make clear to you the reasons for the final overall assessment decision? c. Has your practice educator recommended a pass? d. Was the end of your placement delayed? If Yes, please explain the reason for the delay: 31. Overall how do you rate your placement assessment? (1 being poor and 4 being excellent). 1 2 3 4 You have made a number of evaluative statements about this practice placement against a number of practice learning quality assurance benchmark precepts. Please feel free to highlight below and explain further why you have evaluated any particular ones very positively or negatively. Please also feel free to make any other comments about this practice placement. Comments: Student Name: 104 Date: Response from HEI tutor Please comment on the above, offering a HEI perspective on the student’s response to the questionnaire and any other quality assurance issues relating to this practice placement. Comments: Tutor Name: Date: 105 Quality Assurance Practice Learning – PE feedback To be completed separately by the on-site practice educator and, as appropriate, the off-site practice educator and on-site practice supervisor. Allocation of Student Practice 1. Name of practice educator: 2. Please state your role: On-Site Off Site 3. Name of on-site practice supervisor (if applicable): 4. Name of establishment (placement site): 5. Name of student: 6. Dates of placement period: From: To: 7. Was this placement request presented to you in good time? Yes No 8. Were you satisfied with the setting up and confirmation arrangements? Yes No 9. Were you satisfied with the information you received about: The student? The HEI handbook? Placement policies and procedure? Links with, and the role of, the HEI? Yes No 10. Was the student sufficiently well prepared to learn and be assessed? 106 11. During the placement did you receive satisfactory support from: No Your line manager? Your work colleagues? The HEI tutor? Other key individuals? n/a Yes 12. In making a judgement about a student’s competence, did you take into account the views of: Yes No Service users and/or carers? Other colleagues? Other professionals? 13. Did you encounter any difficulties with these practice learning placement arrangements? If yes, please give details: Were they resolved to your satisfaction? 14. Did you work with either/or : An on-site practice supervisor? An off-site practice educator? If yes to either of the above, how well did you work together? (1 being not very well and 4 being very well). 1 2 3 4 15. Would you be prepared to take students from this HEI in the future? 107 Yes No If not, please explain why: 108 Appendix 7 Whistle-blowing (Public Interest Disclosure) Policy for social work students on work placements Introduction The University recognises that students on placements have a duty to report dangerous, abusive, discriminatory or exploitative behaviour and practice that sits outside their immediate learning activity. It also recognises the relative powerlessness and vulnerability of students who may well be undergoing a process of assessment by work-based staff during their placement. The University takes seriously its duty of care for students and regards as important that students are able to voice their concerns and that their interests are safeguarded as far as possible. The University also recognises that where a concern unrelated to the learning experience is raised about an external body the University’s own powers to investigate may be limited both by practical consideration and legal constraint. Accordingly, where an incident results in whistleblowing outside the institutional and academic context of learning the following procedure shall apply: Procedure A student wishing to report a matter should in the first instance report their concerns to the programme leader. The programme leader will advise the student on the preparation of a statement setting out the issues (‘Statement of Issue’) and of the procedure that will be followed. This advice shall include advising the student on the possible limits placed on any investigations as a result of protecting anonymity. It is not the role of the programme leader to draft the Statement of Issue or to counsel for or against its submission. It is however appropriate for the Programme Leader to advise the student in circumstances where the alleged incident is in fact part of normal practice such that the evidence identifies no malpractice (e.g. misinterpretation of legal methods of constraint in appropriate circumstances: a) The Statement of Issue will be submitted by the Programme Leader to the Registrar and Secretary on behalf of the student. This action will not imply any endorsement or support for the allegation by the Programme Leader. b) The student’s name will be disclosed to the Registrar and Secretary The Registrar and Secretary will forward the Statement of Issue to a named person at the organisation concerned requesting that the matter be investigated. The identity of the student will only be disclosed by the Registrar and Secretary with the express written permission of the student. c) All organisations accepting students on placements must identify an appropriate contact person for the purposes set out above, who is competent to implement an appropriate internal; investigation. Normally this will be via the organisation own established whistleblowing process. Where no such process currently exists, the placement organisation 109 will be required to put in place an appropriate process, which will be specified in an annex to their agreement with the University. This will set out the circumstances in which such a procedure might be invoked, and confirm the rights on anonymity and freedom from discrimination for the student submitting a Statement of Issue. d) On conclusion of the investigation by the organisation concerned a report setting out the findings will be submitted by the organisation to the Registrar and Secretary, who will forward the finding to the Programme Leader and student. 110