HP101 Knowledge Check
This is an open-notes quiz. A score of 80% is required to pass.
Multiple Choice. Select the ONE BEST ANSWER.
1. Total performance consists not only of the results. What else
must be considered?
A. Behavior
B. Values
C. Knowledge
D. Perspective
2. Leadership and organization are two of the three main influences
to human performance. Which of these is the third influence?
A. Conditions
B. Equipment
C. Communication
D. Individual
3. Which of these identifies the five principles of Human
Performance?
A. Enthused, Trained, Confirmed, Supported, Organized
B. Tested, Certified, Understood, Authorized, Capable
C. Fallible, Predictable, Organizational, Reinforcement,
Understand the past
D. Fallible, Trustworthy, Knowledgeable, Tested, Memorable
4. Worker Behavior and Work Conditions are two of the four
elements that create Error Traps. What are the other two
elements that impact Human Performance?
A. Organizational Processes & Values, Job results
B. Unusual Conditions, Record Keeping
C. Job results, Performance Reviews
D. Organizational Processes & Values, Incentives
5. What are the two main types of errors?
A. Latent & Active
B. Current & Unknown
C. Organizational & Individual
D. Consequential & Inconsequential
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6. Which performance mode is likely to produce more errors;
knowledge or skills-based?
A. Skills Based
B. Knowledge Based
C. Training Based
D. Rules Based
7. What are the chances for error when working with an inaccurate
mental picture (knowledge-based level)?
A. 1:2 to 1:10
B. 1:5 to 1:10
C. 1:10 to 1:100
D. 1:20 to 1:100
8. What is a healthy attitude toward the potential for error?
A. Sense of fear
B. Feelings of anger
C. Wise cautiousness
D. Sense of urgency
9. Detect and warn, recover, and protect are three of the six
functions of defenses. Which of these identify the remaining
three?
A. Lock, confirm, regulate
B. Enable, de-energize, suppress
C. Control, restrict, minimize
D. Create awareness, contain, escape
10. What are the two sources of latent organizational weaknesses?
A. Climate & Seasons
B. Time & Customers
C. Evaluation & Change
D. Values & Processes
11. Which tool is best for identifying error traps?
A. Peer Checking
B. Place Keeping
C. Pre-Job Briefing
D. Phonetic Alphabet
12. What is the name of the tool that uses repeat-back?
A. Phonetic Alphabet
B. 3-Way Communication
C. STAR
D. Questioning Attitude
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13. Which tool suggests that as you complete a task you review the
results to assure successful completion?
A. 2-Minute Drill
B. Place Keeping
C. Concurrent Verification
D. STAR
14. Which tool requires a second set of eyes?
A. Flagging
B. Turnover
C. Pre-job briefing
D. Peer Checking or Team STAR
15. Which tool is suggested to be used after a break or distraction?
A. 2-Minute Drill
B. Place Keeping
C. Questioning Attitude
D. Conservative Decision Making
16. Which tool allows us to be skeptical and challenge assumptions?
A. Conservative Decision Making
B. Peer Checking
C. Questioning Attitude
D. Procedure Use and Adherence
17. Which tool records completed steps and steps to perform?
A. Flagging
B. Place Keeping
C. Phonetic Alphabet
D. STAR
18. Which tool ensures an accurate, adequate transfer of information
and awareness?
A. Peer Checking
B. Post job briefing
C. 3-Way Communication
D. Turnover
19. Which tool informs others that equipment is not to be operated?
A. Flagging
B. Turnover
C. Peer Checking
D. Pre-job briefing
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20. What should you do if you are unsure of the outcome of your
actions?
A. Conduct a 2-Minute Drill
B. STOP
C. Use 3-Way Communication
D. Use Place Keeping
21. Which tool identifies “lessons learned” to improve future
performance?
A. 3-Way Communication
B. Turnover
C. Concurrent Verification
D. Post job briefing
22. Which tool helps distinguish between sound-alike letters?
A. Phonetic Alphabet
B. 3-Way Communication
C. Conservative Decision Making
D. Procedure Use and Adherence
23. Which tool uses deliberate, methodical decisions to plan safe,
reliable, and efficient operation?
A. Concurrent Verification
B. Procedure Use and Adherence
C. Conservative Decision Making
D. Phonetic Alphabet
24. Which tool requires a written document that may be corrected,
and then used?
A. Conservative Decision Making
B. Procedure Use & Adherence
C. Concurrent Verification
D. Phonetic Alphabet
25. Which tool requires that two parties independently verify
components and conditions?
A. Peer Checking
B. 3-Way Communication
C. Questioning Attitude
D. Concurrent Verification
End of Knowledge Check
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8-21-13
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