Business Intelligence Solutions
23 September 2013
TABLE OF CONTENTS
1
Service Overview ........................................................................................................... 3
2
Why Capgemini? ........................................................................................................... 3
3
Capgemini’s Service Offerings and Methodology ....................................................... 4
4
Benefits .......................................................................................................................... 8
4.1
Summary of Proposition .................................................................................................. 9
5
Pricing ............................................................................................................................ 9
6
Rightshore®.................................................................................................................... 9
7
Ordering & Invoicing Process ...................................................................................... 9
8
Termination Terms ........................................................................................................ 9
9
References ..................................................................................................................... 9
10
Further Information ....................................................................................................... 9
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1
Service Overview
Capgemini offers a comprehensive suite of Business Intelligence solutions and services,
including Our Business Intelligence Service Centre (BISC), Data Warehouse Design &
Build, Mobile Business Intelligence, Big Data & Analytics, Business Information
Rationalisation and Enterprise Performance Management. This not only includes the
consolidation and analysis of structured information to provide Business Intelligence but
also includes the management of unstructured data and the presentation of this
information via Portals which also support Collaboration. Our key BIM technologies
include Ab Initio, Business Objects, Cognos, Hyperion, IBM Information Server,
Informatica, Microsoft BI, Oracle, SAP (BW), SAS, Teradata, Qlikview, Microstrategy and
other BI technologies. We have partnership with each of the technology vendors.
Capgemini’s has over 8000+ consultants focused on BIM globally with 3000+ in India,
executing BIM programs across industries including Financial Services, Telecom, Retail,
Manufacturing & Public Sector.
2
Why Capgemini?
Capgemini is uniquely placed to help organisations take advantage of Business
Intelligence technology. We have long standing partnerships with a large number of
solution vendors, giving us access to some of the best solutions available. These include
Oracle, SAP, IBM, EMC, HP, Microsoft, OpenText, , Informatica, Teradata, SAS, ,
MicroStrategy, Qlikview, RoamBI, Tableau, Ab-Initio, and Tibco Spotfire.
Capgemini’s BIM Services include architecture, storage and data management, data
analysis and collaborative tools. The BIM service line has experience on all major BI
technologies and has executed numerous strategic BI initiatives across the globe. BIM
enablers can steer the project organization towards Delivery Excellence.
Capgemini core BIM practice includes services shown in the below diagram:
Capgemini’s BI Practice is supported by robust cross training programs and Center of
Excellence (COE)-benchmarked development standards.
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The BIM services model is based on three complementary and interchangeable layers:

Technology Foundation Layer – optimizing your underlying information
infrastructure to ensure the data management, content availability, reporting, and
analysis tools are seamlessly integrated and aligned to operational demand.

Business Engagement Layer – formalizing your information strategy by defining
and implementing industrialized processes that directly support business output,
including services for supply chain, risk management, and regulatory compliance.

Industry Solution Layer – the deep sector knowledge that transforms technological
and service excellence into a solution that addresses your unique requirements and
delivers quick time-to-value.
Further, a dedicated BIM Center of Excellence has been installed with specialists who
develop advanced technology solutions for clients worldwide. The BIM service line has
experience on major BI technologies and has executed numerous strategic BI initiatives
across the globe. We have experience in delivering BIM solutions across multiple
geographies. We bring skills in data quality capability, data integrity, data governance,
and stakeholder analysis. Capgemini’s method is to provide solutions, leveraging
industry and internal leading practices to provide our clients with superior products and
services. Areas of focus include project management, design and development, quality
control, and application management.
We also have the CUBE Lab that is located in Mumbai and has a capacity of hosting 150
Virtual Servers. At present, the Cube Lab hosts 75 Virtual Servers and has a Private
Cloud Environment. The CUBE Lab is used in Customer PoCs, Training and Solution
Development. The Cube Lab also supports more than 25 BI technologies.
3
Capgemini’s Service Offerings and Methodology
Capgemini has various service offerings and methodologies in the DW and BI space that
helps us deliver a customised solution for various clients. Some of our service offerings
and Methodology are described below:
3.1.1
Business Information Service Centre (BISC)

Capgemini’s Business Information Service Centre (BISC) is a low cost, industrialized
approach to BI transformation which delivers better, faster, more reliable, relevant
information & insight to business users through:A solution leveraging a scalable
development factory (offshore or on-shore);

The people and processes on-site to engage with Business and IT to deliver
meaningful solutions where and when needed.
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The objective of the BISC is to help you deliver on your Information Strategy to gain real
ROI – Return on Information. The BISC delivers more reliable business information
management through a combination of scalable BI development and industrialised
delivery. Features of our Delivery and Support model include:

Scalable Demand Management |
rapidly to meet business needs;

Open Estimation | The Great BI Estimating Tool provides clear and open estimation
giving clients assurance on delivery and value;

Flexible Resourcing | We can scale resources for almost any Business Information
Management (BIM) technology to match changing requirements;

Multi-Stream Management | Often managing up to 20 different workstreams
ensuring inter-dependencies are covered;

Multi-Vendor Management | The BI Service Centre model is used to manage multivendor BIM delivery and support for clients;

Continuous Improvement | With open feedback, we work with clients to continually
deliver better quality and lower cost.
Allowing development to scale and contract
BI Service Centres industrialize the platform to ensure BIM developments can be
delivered through the Rightshore© model. This leads to higher quality BIM development.
Most BI Service Centre engagements see continuous improvements in quality – data and
reports / analysis. BI Service Centres allow clients to scale-up BIM development. Often
BIM is delivered from over-stretched internal or 3rd party teams. Industrialized delivery
allows clients to accelerate development (at lower cost) and scale rapidly to meet
business needs.
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3.1.2
Data Warehouse Design & Build
Large companies often operate isolated business intelligence systems making it difficult
to share and aggregate enterprise data and provide a robust, efficient platform for
management reporting, performance reporting and analytic services. Capgemini can help
design and build a data warehouse that provides these services whether it is a federated
or virtualised data warehouse or more traditional.

A data warehouse is not only cost-effective; it enables companies to:Release data
from functional or geographical silos so it is available to generate insight across the
business;

Address high-level management needs without imposing unnecessary constraints on
business units;

Reduce total cost of ownership based on adapted business intelligence systems, or
group tools (portals, database, or extract transform load processes);

Increase business units' reactivity by focusing on adding value and improving
operations;

Align business intelligence with transversal business goals.
Capgemini has a data warehousing strategy that supports and guides the design and
development of a data warehouse, which can support other BI activities. Typically these
include reporting and performance management, data analytics and data mining.
Our strategy supports the use of BI architecture to determine the optimum design for the
data warehouse; notably traditional approaches, federated approaches and virtual data
warehouse approaches.
3.1.3
Mobile Business Intelligence
With the influx of sophisticated smart phones and tablet computers, business intelligence
is going mobile. Informed decision-making can now be made based on mobile
dashboards used real time in the field, improving efficiency and reducing turnaround
times.
The Capgemini Mobile BI service ensures:

Increased speed of delivery of business information;

Enhanced business decisions by providing the data that executives need to make
informed decisions at all times;

A more engaging, interactive user experience.
Our structured approach to Mobile BI enables executives and information consumers to
analyse and dissect intelligence on the go from a Smartphone or tablet device as easily
and effectively as from an office computer. They can now make critical, informed
decisions anytime and from anywhere.
Capgemini have long-standing partnerships with BI vendors who are building and
enhancing their mobile offerings. SAP BusinessObjects and MicroStrategy are just two
examples of vendors that have added a mobile reporting solution to complement their
existing enterprise reporting platform. RoamBI, a mobile reporting start-up, has taken a
different approach offering a mobile reporting solution that can read the data in your
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existing BI reports. All three companies require an application to be installed on the
user’s device much like any other application purchased through an application store.
We also have partnerships with other information delivery and business intelligence
vendors such as IBM, Oracle, Microsoft, Qlikview, Tableau, SAS and Spotfire.
3.1.4
Big Data & Analytics
Big data analytics offers new opportunities for insight and business change. By
understanding patterns in structured and unstructured data, we provide insights that
directly improve your business outcomes and set your business apart.
Big data represents a fundamental shift in business decision-making. Organisations are
accustomed to analysing internal data; now they are increasingly analysing external data
too, enabling them to gain new insights into customers, markets, supply chains and
operations: the perspective that Capgemini calls the 'outside-in-view'.
Capgemini work with you to find the most appropriate technologies to deliver real
business outcomes from big data. Capgemini breaks down big data management into 4
process steps underpinned by essential data services:

Acquisition | Collecting data from diverse sources in batch and real time;

Marshalling | Sorting, storing, streaming data to be available for analysis;

Analysis | Finding insight from the data;

Action | Building the output of the analysis back into new optimised business
processes.
Each step has a set of processes and technologies, many common to traditional
Business Information Management solutions but also with some new big data
technologies. For example the acquisition has to deal with new sources such as voice
and video; marshalling deals with new distributed architectures and data streaming.
Capgemini collaborate with many of the leading and niche vendors in the Gartner 'Magic
Quadrant' for Big Data and Analytics. We have mature offerings within our SAP and
Oracle practices, but we also work with BI solutions from vendors such as SAS, RoamBI,
Qlikview, Spotfire, Microstrategy, , and Tableau.
3.1.5
Business Information Rationalisation
Many organisations have either significant numbers of tools or implementations of BI
solutions that have been developed within silos and of questionable value and may use
old versions of the software that require upgrade for support reasons or are no longer fit
for purpose.
Multiplicity of data makes the effective management of information difficult to achieve.
Old versions of products are drifting out of support and a simple upgrade may not be
exploiting the power and potential of the newer tools, nor reflecting the changes that
have occurred in the business since the original deployment. Capgemini aims to reduce
the fragmentation and technical diversity of existing business information systems and
create environments which deliver the greatest level of benefit into the business. In doing
so, Capgemini help their customers identify IT cost savings through consolidation of
information assets, reducing license costs and the cost of maintaining complex and
poorly integrated business information systems. Benefits for the client will be quantified
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in reduced OpEx/TCO costs of the solutions, however the process will also expose
opportunities for increasing value to the business.
We create a bottom up Total Cost of Ownership model of BI assets, the value of each
and the possibilities for combining, consolidating, upgrading and retiring these solutions
with associated costs leading to the execution of the necessary IT and business
activities. Identify Rightshore opportunities to reduce the costs associated with executing
the rationalisation programme and long term Operational Expenditure costs.
Capgemini uses a combination of information, BI and enterprise architecture skills in
conjunction with our technology specialist teams to deliver our Information
Rationalisation service. One of our key principles is that information rationalisation is as
much a business exercise as much as it is a technology exercise.
3.1.6
Enterprise Performance Management
Organisations recognise that quality information on performance is essential to
successful management. Typically, organisations do not have clear performance
management structures in place, nor the information needed to provide accurate insights
into the performance of the organisation.
Delivering the right information (in a timely, relevant and accurate manner) with insight to
support dynamic decision making, will enable organisations to plan, monitor, and drive
the business.
To achieve the organisation's strategic goals, selected KPI’s must be cascaded
throughout the organisation to provide accountability.
Our approach to KPI / Reporting projects ensures that the performance management
framework is aligned to the overall business strategy (containing the “right” measures),
reported accurately, cascaded through the organisation and then embedded into
business processes and decision making cycles.
Capgemini have successful partnerships with many of the leading vendors in the
enterprise performance management space. We have strong consultancy and
development expertise with both established key players such as Oracle, SAS, Microsoft
and SAP as well as skills with 'niche' and smaller companies such as Qlikview, Tibco
Spotfire, Microstrategy and Tableau.
We have also developed templates, assessment tools, and a structured approach to
design information presentation, visualisations, and dashboards.
4
Benefits
Following are the benefits that can be achieved after implementing a DW/BI and BISC
solution:

Cost reduction
industrialization

Scalable service capacities driven by Business and IT demands

Shift End-to-End responsibility for defined services to strategic partner

Transparent and reliable Costs by Services based on an agreed estimation model.
and
efficiency
improvements
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
Keep and improve Service Quality

Innovation to increase Business Value and for Cost Effective solutions

Innovation by innovative BI Services, Processes and Technology.
4.1 Summary of Proposition
Capgemini can provide individual services within each phase to support the client
through the initial assessment, the design, transition and operation of an MSI model or
can provide a comprehensive service covering the whole implementation. The scope of
the individual services to be provided will need to be discussed and ordered through the
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5
Pricing
Please refer to individual SFIA Rate Cards for pricing information.
6
Rightshore®
Where required, Capgemini can provide experienced consultants from our overseas
delivery centres at reduced rates. Please refer to individual SFIA Rate Cards for more
information.
7
Ordering & Invoicing Process
[Standard]
8
Termination Terms
[Standard]
9
References
From standard references
10 Further Information
For further information on our Business Intelligence services, please contact:
publicsector.opps.uk@capgemini.com
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