Calderdale and Huddersfield NHS Foundation Trust:
Using multiple media to share the self management support
message
Introduction
A key challenge for embedding self-management support has been attaining a level of
understanding of the philosophy to engender support and take-up of the Practitioner Skills
Programme.
In order to address this issue, the team decided to use a mix of traditional presentations
and a real life ‘role play’ of a consultation, showing the difference between a consultation
before and after the clinician has attended the Practitioner Skills Programme, to bring the
principles and practice of self management support to life.
The new way of representing ‘self management support in action’ at an event, using
patient and clinician tutors, was well received by the audience and resulted in good
feedback and requests for more information about the programme. It has now been
developed into a DVD that can be used in training sessions and meetings with clinicians.
Background
Through working in different training situations, the team recognised that individuals have
preferred learning styles and appreciation of different media to enhance understanding and
gain support.
Clinicians take part in ‘real play’ sessions to practice their skills in Practitioner
Development Programme training sessions, and the team felt that using a similar ‘role /
real play’ approach would help to bring self management support principles and theory to
life for an audience not familiar with the programme, and would help to emphasise the
value of the skills and tools that are taught on the Practitioner Development Programme.
In order to emphasise the difference between the consultation styles of someone who has
not attended the Practitioner Development Programme and someone who has, two mock
consultations were devised using a volunteer patient who is a trained tutor for the
Practitioner Development Programme and a clinician who is also a trained tutor for the
programme. The script was practiced prior to the event with both patient and clinician
input.
The two different role plays were presented during an event with a mixed audience of
clinicians, patients, internal and external visitors to underline the value added to the
consultation for both patient and clinician and also showed that the consultation time was
not significantly different.
Created by Calderdale and Huddersfield NHS Foundation Trust, 2012
as part of the Health Foundation’s Co-creating Health programme
The first mock consultation followed a script which was based on the experiences of
patients and clinicians before the clinician has attended the Practitioner Development
programme. The second mock consultation was used to highlight the co-production
approach, including agenda and goal setting.
Impact
The new way of representing ‘self management support in action’ at an event, using
patient and clinician tutors, was well received by the audience and resulted in good
feedback and requests for more information about the programme.
The session was filmed and has been produced as part of a service improvement DVD.
The DVD will then be available for use by any of the participant sites (all sites now have a
copy) or interested organisations when clinicians ask for examples of self management
support skills in action at Practitioner Development group training sessions. The DVD will
also be used as a tool to communicate self management support principles in one-to-one
meetings with GPs in a format that really brings the principles to life.
Learning
For maximum impact the Co-creating Health message needs to be delivered in different
ways using different media. This will ensure as many people as possible understand the
principles and can see the benefit of the programme.
Recognising that people have different learning needs / styles has enabled engagement at
many different levels and has helped to address some of the gaps in the existing portfolio
of information.
Find out more
Read more about Co-Creating Health on the Health Foundation’s Self
Management Support Resource Centre at http://www.health.org.uk/resourcecentre/new-sms/.
Read more about Calderdale and Huddersfield NHS Foundation Trust’s
experiences implementing the Co-creating Health programme on the Health
Foundation’s Self Management Support Resource Centre, at
http://www.health.org.uk/resource-centre/new-sms/real-stories/calderdale-andhuddersfield-nhs-foundation-trust/ .
Created by Calderdale and Huddersfield NHS Foundation Trust, 2012
as part of the Health Foundation’s Co-creating Health programme
Created by Calderdale and Huddersfield NHS Foundation Trust, 2012
as part of the Health Foundation’s Co-creating Health programme